SAP Service Cloud Overview
SAP Service Cloud empowers service teams to deliver fast, personalized customer service by unifying customer contacts from various channels and automating tasks with intelligent technologies. It enhances efficiency, reduces churn, and boosts customer loyalty.
Use Cases
Customers recommend Engagement Management, Contact List Management, Proposal & Quote Management, as the business use cases that they have been most satisfied with while using SAP Service Cloud.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using SAP Service Cloud.
SAP Service Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
SAP Service Cloud works with different mediums / channels such as Omnichannel. and Phone Calls.
SAP Service Cloud's features include Ticketing. and SAP Service Cloud support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also SAP Service Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our customers are enjoying faster issue resolution as part of a consistent and unified customer experience that connects them with empowered employees prepared to help." - Shah Md. Sadat Shahriar
SAP Service Cloud, Housecall Pro, BlueFolder, Jobber, Claritysoft CRM, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SAP Service Cloud
Top Industries
- Wholesale
- Construction
- Consumer Goods
Popular in
- Mid Market
SAP Service Cloud is popular in Wholesale, Construction, and Consumer Goods and is widely used by Mid Market,
SAP Service Cloud Customer wins, Customer success stories, Case studies
What benefits does SAP Service Cloud offer for Engagement Management?
How can SAP Service Cloud enhance your Contact List Management process?
How can SAP Service Cloud optimize your Proposal & Quote Management Workflow?
What solutions does SAP Service Cloud provide for Helpdesk Management?
17 buyers and buying teams have used Cuspera to assess how well SAP Service Cloud solved their Help Desk needs. Cuspera uses 430 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our customers are enjoying faster issue resolution as part of a consistent and unified customer experience that connects them with empowered employees prepared to help. Testimonial By Shah Md. Sadat Shahriar |
|
After reviewing the data, we are very happy with the results and how efficient our processes have become. In some cases, the artificial intelligence capability was closer than our agents were in choosing the correct service ticket category. Testimonial By Tracy Stone |
|
SAP cloud solutions are now so intrinsic to the Yell UK operations that if the system were to fail, the whole business would be affected. Testimonial By Mark England |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Shah Md. Sadat Shahriar Head of Service Butterfly Marketing Limited |
Our customers are enjoying faster issue resolution as part of a consistent and unified customer experience that connects them with empowered employees prepared to help. Testimonial By Shah Md. Sadat Shahriar |
|
Tracy Stone Customer Response Manager, B&D Group DuluxGroup Ltd. |
After reviewing the data, we are very happy with the results and how efficient our processes have become. In some cases, the artificial intelligence capability was closer than our agents were in choosing the correct service ticket category. Testimonial By Tracy Stone |
|
Mark England Head of Technology Services Yell Limited |
SAP cloud solutions are now so intrinsic to the Yell UK operations that if the system were to fail, the whole business would be affected. Testimonial By Mark England |
AUMOVIO Accelerates Future Mobility with SAP Cloud ERP and Business Transformation ...
Read more →FC Bayern - Sports
Read more →FC Bayern - Sports
Read more →FC Bayern - Sports
Read more →Introduction - SAP Service Cloud
Peers used SAP Service Cloud for engagement management and contact list management
SAP Service Cloud Competitors
SAP Service Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (20) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (20) |
SAP Service Cloud Integrations
SAP Service Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for SAP Service Cloud
Software Failure Risk Guidance
?for SAP Service Cloud
Overall Risk Meter
Top Failure Risks for SAP Service Cloud
SAP SE News
Artificio Products Inc. Joins SAP PartnerEdge Open Ecosystem to Accelerate Enterprise ...
Artificio Products Inc. has joined the SAP PartnerEdge Open Ecosystem, enabling seamless integration between its AI-powered document processing platform and SAP systems. This partnership allows SAP customers to automate document workflows, enhancing efficiency and accuracy. Artificio's platform offers features like automated invoice processing and compliance document handling, significantly reducing manual intervention.
SAP Selects TCS in 5-Year Deal to Transform its IT Landscape | MarketScreener
SAP has chosen Tata Consultancy Services (TCS) for a five-year agreement to overhaul its IT infrastructure. This strategic collaboration aims to enhance SAP's technological capabilities and operational efficiency.
AUMOVIO and SAP Form Strategic Partnership for a More Agile IT Setup - Electronics Media
AUMOVIO and SAP have formed a strategic partnership to migrate AUMOVIO's entire SAP landscape to the cloud using SAP Cloud ERP Private. This collaboration aims to enhance agility, streamline IT costs, and enable faster deployment of AI-driven solutions. The cloud-based platform will integrate core business applications, improve supply chain transparency, and support AUMOVIO's growth with scalable, future-proof IT infrastructure.
SAP unveils EU AI Cloud for full data sovereignty - Process Excellence Network
SAP has launched the EU AI Cloud, designed to ensure full data sovereignty for European users. This initiative aims to address data privacy and compliance needs, enhancing SAP's cloud offerings in the region.
SAP SE Profile
HQ Location
3999 West Chester Pike, Newtown Square, PA 19073, USA
Employees
10001+
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Financials
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