SAP Service Cloud Overview
SAP Service Cloud empowers service teams to deliver fast, personalized customer service by unifying customer contacts from various channels and automating tasks with intelligent technologies. It enhances efficiency, reduces churn, and boosts customer loyalty.
Use Cases
Customers recommend Engagement Management, Contact List Management, Proposal & Quote Management, as the business use cases that they have been most satisfied with while using SAP Service Cloud.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using SAP Service Cloud.
SAP Service Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
SAP Service Cloud works with different mediums / channels such as Omnichannel. and Phone Calls.
SAP Service Cloud's features include Ticketing. and SAP Service Cloud support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also SAP Service Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"After implementing SAP Service Cloud, we were able to cut administrative work in field service by 90%." - Ralf Gittinger
SAP Service Cloud, Housecall Pro, BlueFolder, Jobber, Claritysoft CRM, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SAP Service Cloud
Top Industries
- Wholesale
- Construction
- Consumer Goods
Popular in
- Mid Market
SAP Service Cloud is popular in Wholesale, Construction, and Consumer Goods and is widely used by Mid Market,
Comprehensive Insights on SAP Service Cloud Use Cases
Why is SAP Service Cloud the best choice for Engagement Management?
What benefits does SAP Service Cloud offer for Contact List Management?
What Are the key features of SAP Service Cloud for Proposal & Quote Management?
How can SAP Service Cloud optimize your Helpdesk Management Workflow?
25+ more Business Use Cases
17 buyers and buying teams have used Cuspera to assess how well SAP Service Cloud solved their Help Desk needs. Cuspera uses 430 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
After implementing SAP Service Cloud, we were able to cut administrative work in field service by 90%. Testimonial By Ralf Gittinger |
|
SAP cloud solutions are now so intrinsic to the Yell UK operations that if the system were to fail, the whole business would be affected. Testimonial By Mark England |
|
Our customers are enjoying faster issue resolution as part of a consistent and unified customer experience that connects them with empowered employees prepared to help. Testimonial By Shah Md. Sadat Shahriar |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ralf Gittinger Managing Director INICOMService GmbH |
After implementing SAP Service Cloud, we were able to cut administrative work in field service by 90%. Testimonial By Ralf Gittinger |
|
Mark England Head of Technology Services Yell Limited |
SAP cloud solutions are now so intrinsic to the Yell UK operations that if the system were to fail, the whole business would be affected. Testimonial By Mark England |
|
Shah Md. Sadat Shahriar Head of Service Butterfly Marketing Limited |
Our customers are enjoying faster issue resolution as part of a consistent and unified customer experience that connects them with empowered employees prepared to help. Testimonial By Shah Md. Sadat Shahriar |
Case Studies
CASE STUDY Coldplay
CASE STUDY Sharks Sports & Entertainment (SSE)
CASE STUDY FC Bayern
CASE STUDY Siemens Healthineers
CASE STUDY NHL (National Hockey League)
CASE STUDY Cirque du Soleil
Video
Introduction - SAP Service Cloud
Peers used SAP Service Cloud for engagement management and contact list management
SAP Service Cloud Competitors
SAP Service Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (20) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (20) |
SAP Service Cloud Integrations
SAP Service Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for SAP Service Cloud
Software Failure Risk Guidance
?for SAP Service Cloud
Overall Risk Meter
Top Failure Risks for SAP Service Cloud
SAP SE News
GFT Acquires Megawork for SAP domain - Nearshore Americas
GFT Technologies has acquired Megawork, a Brazil-based SAP consultancy, marking GFT's entry into the SAP services space. This acquisition aligns with GFT's strategy to integrate AI into enterprise systems and expand its industry presence. Megawork, known for its SAP expertise, will continue to operate independently while GFT plans to incorporate its AI platform, Wynxx, to enhance SAP migrations and implementations.
SAP Logs Higher 2Q Revenue, Operating Profit - MarketScreener
SAP reported a 9% increase in total revenue for Q2, reaching 9.03 billion, with cloud sales rising 24% to 5.13 billion. Operating profit grew to 2.57 billion. Despite missing analyst revenue forecasts, SAP maintained its annual guidance, expecting non-IFRS operating profit between 10.3 billion and 10.6 billion.
Visa and SAP Partner on B2B Payments in APAC Region - PYMNTS.com
Visa and SAP have partnered to enhance B2B payments in the Asia-Pacific region by embedding Visa payments into SAPs enterprise solutions. This collaboration aims to simplify and accelerate digital B2B transactions, allowing enterprises to make secure payments directly within SAP platforms using Visa corporate cards. The solution will initially launch in several APAC countries, with plans for further regional expansion.
Spadel brings Devin into its new SAP S/4HANA environment - Atos
Spadel Group successfully migrated its Bulgarian subsidiary, Devin, from Microsoft Dynamics NAV to SAP S/4HANA, supported by Atos. This transformation enhanced Devin's business flexibility, scalability, and reduced application management costs. The integration with Spadel's existing systems streamlined internal controls and reporting, modernizing Devin's ERP processes.
SAP SE Profile
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