SAP Service Cloud Overview
SAP Service Cloud empowers service teams to deliver fast, personalized customer service by unifying customer contacts from various channels and automating tasks with intelligent technologies. It enhances efficiency, reduces churn, and boosts customer loyalty.
Use Cases
Customers recommend Engagement Management, Contact List Management, Proposal & Quote Management, as the business use cases that they have been most satisfied with while using SAP Service Cloud.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using SAP Service Cloud.
SAP Service Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
SAP Service Cloud works with different mediums / channels such as Omnichannel. and Phone Calls.
SAP Service Cloud's features include Ticketing. and SAP Service Cloud support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also SAP Service Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our customers are enjoying faster issue resolution as part of a consistent and unified customer experience that connects them with empowered employees prepared to help." - Shah Md. Sadat Shahriar
SAP Service Cloud, Housecall Pro, BlueFolder, Jobber, Claritysoft CRM, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SAP Service Cloud
Top Industries
- Wholesale
- Construction
- Consumer Goods
Popular in
- Mid Market
SAP Service Cloud is popular in Wholesale, Construction, and Consumer Goods and is widely used by Mid Market,
Comprehensive Insights on SAP Service Cloud Use Cases
How efficiently Does SAP Service Cloud manage your Engagement Management?
What makes SAP Service Cloud ideal for Contact List Management?
How efficiently Does SAP Service Cloud manage your Proposal & Quote Management?
What makes SAP Service Cloud ideal for Helpdesk Management?
17 buyers and buying teams have used Cuspera to assess how well SAP Service Cloud solved their Help Desk needs. Cuspera uses 430 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our customers are enjoying faster issue resolution as part of a consistent and unified customer experience that connects them with empowered employees prepared to help. Testimonial By Shah Md. Sadat Shahriar |
|
After reviewing the data, we are very happy with the results and how efficient our processes have become. In some cases, the artificial intelligence capability was closer than our agents were in choosing the correct service ticket category. Testimonial By Tracy Stone |
|
Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. Testimonial By Lisa Hamma |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Shah Md. Sadat Shahriar Head of Service Butterfly Marketing Limited |
Our customers are enjoying faster issue resolution as part of a consistent and unified customer experience that connects them with empowered employees prepared to help. Testimonial By Shah Md. Sadat Shahriar |
|
Tracy Stone Customer Response Manager, B&D Group DuluxGroup Ltd. |
After reviewing the data, we are very happy with the results and how efficient our processes have become. In some cases, the artificial intelligence capability was closer than our agents were in choosing the correct service ticket category. Testimonial By Tracy Stone |
|
Lisa Hamma Project Manager Rolls Royce Power Systems AG |
Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. Testimonial By Lisa Hamma |
Case Studies
CASE STUDY Siemens Healthineers
CASE STUDY FC Bayern
CASE STUDY Coldplay
CASE STUDY Cirque du Soleil
CASE STUDY NHL (National Hockey League)
CASE STUDY Sharks Sports & Entertainment (SSE)
Video
Introduction - SAP Service Cloud
Peers used SAP Service Cloud for engagement management and contact list management
SAP Service Cloud Competitors
SAP Service Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (20) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (20) |
SAP Service Cloud Integrations
SAP Service Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for SAP Service Cloud
Software Failure Risk Guidance
?for SAP Service Cloud
Overall Risk Meter
Top Failure Risks for SAP Service Cloud
SAP SE News
SAP data sovereignty service lets customers run cloud workloads inside their data centers
SAP has launched the SAP Sovereign Cloud On-Site service, allowing customers to run cloud workloads within their own data centers, enhancing data sovereignty and compliance. This service is part of SAP's global Sovereign Cloud platform, focusing on EU enterprises' needs for regulatory compliance and digital autonomy. SAP plans to invest 20 billion in developing digital sovereignty products.
SAP Names Abhishek Jauhri VP, BTS Head for US Public Services - ExecutiveBiz
SAP has appointed Abhishek Jauhri as vice president and head of business transformation services for U.S. public services. Jauhri, previously leading SAP's business transformation services for the U.S. North East region, announced his new role on LinkedIn. His past roles include positions at Deloitte and as an SAP FICO consultant at various firms.
Europe must catch up with US: German software giant SAP - ET Telecom
SAP announced a 20 billion investment in cloud computing over the next decade to enhance Europe's digital capabilities and reduce reliance on US tech firms. This initiative aims to ensure data sovereignty by allowing European customers to store data within the EU. SAP's cloud services will be fully operated by the company, with German firm Hensoldt among the first adopters.
Strategic Synergy: How BBVA and SAP Redefine Corporate Banking Through Digital Transformation
BBVA and SAP have formed a strategic partnership to enhance corporate banking through digital transformation. By integrating SAP's AI and ERP systems, BBVA has improved operational efficiency and customer retention. This collaboration has reduced e-commerce response times by 80% and increased virtual user growth by 186% without additional hardware. The partnership aligns with SAP's ESG frameworks, with BBVA allocating 30 billion in sustainable finance in Q2 2025.
SAP SE Profile
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