Comparison Summary
This comparison report of Delighted platform vs. UsefulFeedback is based on a specific set of business needs and context. The comparison uses 4336 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Delighted platform and UsefulFeedback
Delighted platform, UsefulFeedback, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.
UsefulFeedback focuses on Customer Experience Management, Automated Workflows, Engaging Conversational Surveys with Chat, Collaboration, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Delighted platform
Focus area
Delighted platform is better than UsefulFeedback for
Software Failure Risk
About
Customer feedback tool to gather actionable feedback from your customers
Complaint Management Software and Systems - UsefulFeedback
Financials
SEED
M&A
Business Need
Total Processes
(we found evidences for)
53
30
Total Goals
(we found evidences for)
13
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Scale best practices
-
Improve brand engagement
-
Improve stakeholder relations
-
Increase sales & revenue
-
Increase customer life time value
-
Build brand awareness
-
Improve consistency
-
Improve digital and social presence
-
Improve ROI
-
Enter new markets internationally or locally
-
Launch new products
- See 10 more
-
Establish thought leadership
-
Scale best practices
-
Enhance customer relationships
-
Manage risk
-
Acquire customers
-
Improve brand engagement
-
Improve internal communications
- See 4 more
Top Channels
Channels Used
-
phone calls
-
chat
-
e-mail
-
social media
-
offline
-
LinkedIn
-
promotions
-
website
-
events
-
trade shows
-
causes and charity
-
Twitter
-
user generated content
-
blogs
-
Facebook
-
Instagram
-
mobile
-
mobile app
- See 15 more
-
phone calls
-
chat
-
e-mail
-
social media
-
offline
-
LinkedIn
-
promotions
-
website
-
events
-
trade shows
-
causes and charity
-
Twitter
-
user generated content
-
blogs
-
Facebook
-
Instagram
-
mobile
-
mobile app
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
