CustomerSure: Customersure provides comprehensive tools for a top-tier Voice of the Customer program. Everything needed for success is included.
SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.
This comparison report of CustomerSure vs. SmartSurvey is based on a specific set of business needs and context. The comparison uses 4423 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing CustomerSure and SmartSurvey
CustomerSure, Startquestion survey, SmileBack, etc., belong to a category of solutions that help Customer Experience Management, whereas SmartSurvey, Sogolytics, Qualtrics CoreXM, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
CustomerSure covers Collecting Feedback, Engaging Conversational Surveys with E-Mail, Playbook Creation, Contact List Management with Offline, etc.
SmartSurvey focuses on Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
CustomerSure and SmartSurvey: Best activities based on customer satisfaction
CustomerSure in Action: Unique Activities
How efficiently Does CustomerSure manage your Collecting Feedback?
"...Software so you can gather, manage and respond to customer feedback, improve customer satisfaction and increase sales...." Peer review
What solutions does CustomerSure provide for Engaging Conversational Surveys?
"...We also advise on all the extra things that affect your results, like asking the right questions at the right time, designing trustworthy covering emails, and following up effectively. ..." Support Packages: CustomerSure
How efficiently Does CustomerSure manage your Playbook Creation?
"...Pricing Resources Customer Feedback Guides...." GBGroup Case Studies
SmartSurvey in Action: Unique Activities
How does SmartSurvey facilitate Communication Management?
"...Good interface with attractive options for survey Very easy to set up and publish Give good information of analysis with good range of display and presentation options...." Peer review by Paul Mulligan, Education
How can SmartSurvey optimize your Market Research Workflow?
"...From event feedback to sophisticated market research, SmartSurvey is your best choice...." Case Study Oxleas NHS Foundation Trust
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve efficiency
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Increase sales & revenue
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Improve stakeholder relations
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Build brand awareness
- See 4 more
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Enhance customer relationships
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Build brand awareness
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Acquire customers
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Improve efficiency
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Scale best practices
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Increase sales & revenue
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Improve internal communications
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Grow market share
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Improve brand engagement
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Improve stakeholder relations
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Improve ROI
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Improve digital and social presence
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Enter new markets internationally or locally
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Launch new products
- See 11 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
CustomerSure peer evidence is 100% SMB and Mid-Market. SmartSurvey peer evidence is 54% Enterprise.
| CustomerSure | SmartSurvey | |
|---|---|---|
| Peer score | 4.6 | 4.6 |
| Peer insights | 694 | 3729 |
| Top industries |
Oil & Energy 63.0%
Food & Beverages 38.0%
|
Government Administration 27.0%
Transportation/Trucking/Railroad 18.0%
Education 15.0%
|
| SMB and Mid-Market | 100.0% | 46.0% |
| Enterprise | 0.0% | 54.0% |
| Pricing | CustomerSure |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest SmartSurvey news
New CSAT/eSAT Calculation Now Available - Product Update - SmartSurvey
SmartSurvey has launched a new CSAT/eSAT calculation feature for Enterprise Plus users, allowing them to measure satisfaction based on the percentage of satisfied responses rather than averages. This update provides a clearer view of customer or employee sentiment and simplifies reporting. The feature is available now and can be accessed when adding or editing satisfaction questions in surveys.
What solutions does SmartSurvey provide for Social Media Management?