Comparison Summary
This comparison report of CustomerSure vs. SmartSurvey is based on a specific set of business needs and context. The comparison uses 4423 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing CustomerSure and SmartSurvey
CustomerSure, SmartSurvey, Startquestion survey, SmileBack, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
CustomerSure covers Collecting Feedback, Engaging Conversational Surveys with E-Mail, Playbook Creation, Contact List Management with Offline, etc.
SmartSurvey focuses on Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Feedback Software to gather insights to drive real change
Feedback Management Tool to create online surveys and forms
Age
2010
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
26
62
Total Goals
(we found evidences for)
7
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve efficiency
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Increase sales & revenue
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Improve stakeholder relations
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Build brand awareness
- See 4 more
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Enhance customer relationships
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Build brand awareness
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Acquire customers
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Improve efficiency
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Scale best practices
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Increase sales & revenue
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Improve internal communications
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Grow market share
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Improve brand engagement
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Improve stakeholder relations
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Improve ROI
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Improve digital and social presence
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Enter new markets internationally or locally
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Launch new products
- See 11 more
Top Channels
Channels Used
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social media
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e-mail
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promotions
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website
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text SMS
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Facebook
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mobile
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phone calls
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offline
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Twitter
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point of sale
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chat
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mobile app
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user generated content
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blogs
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display advertisement
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print media
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magazine
-
trade shows
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on premises
- See 17 more
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social media
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e-mail
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promotions
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website
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text SMS
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Facebook
-
mobile
-
phone calls
-
offline
-
Twitter
-
point of sale
-
chat
-
mobile app
-
user generated content
-
blogs
-
display advertisement
-
print media
-
magazine
-
trade shows
-
on premises
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
