Overview: CustomerSure and Luciq (formerly Instabug) as Customer Feedback Management Category solutions.
CustomerSure excels in collecting feedback and measuring customer satisfaction, catering primarily to large enterprises within industrial sectors like Oil & Energy. Instabug, on the other hand, supports a wider range of automated workflows and helpdesk management, appealing broadly across software and IT industries. Both offer extensive 24/7 support and have features for data handling but target different operational scales and business environments.
CustomerSure: Customersure provides comprehensive tools for a top-tier Voice of the Customer program. Everything needed for success is included.
Luciq (formerly Instabug): Instabug helps test new features, enhance app quality, and gather user feedback throughout the mobile development lifecycle. Frequent releases and 5-star apps are facilitated.
CustomerSure and Luciq (formerly Instabug): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
CustomerSure focuses on collecting feedback, measuring net promoter score, and engaging conversational surveys, aligning with large enterprise needs. read more →
Instabug emphasizes collecting feedback, automated workflows, and helpdesk management, ideal for diverse industries. read more →
Business Goals
CustomerSure aims to improve customer satisfaction, scale best practices, and acquire new customers, supporting growth in specific sectors. read more →
Instabug focuses on improving customer satisfaction and efficiency, making it suitable for broad strategic objectives. read more →
Core Features
CustomerSure offers data import, custom reports, and analytics, meeting needs for detailed customer insights. read more →
Instabug's standout features include extensive integration capabilities, custom reports, and robust analytics. read more →
Vendor Support
CustomerSure provides 24/7 support, primarily via phone and email, catering to established enterprises. read more →
Instabug offers comprehensive 24/7 support, with strong focus on training and onboarding. read more →
Segments and Industries
CustomerSure is popular among large enterprises, particularly in Oil & Energy. read more →
Instabug serves a wide range of segments including small businesses, focusing on software and IT services. read more →
Operational Alignment
CustomerSure fits well into the workflows of large industrial enterprises, focusing on customer satisfaction processes. read more →
Instabug is adaptable to various business operations, supporting software development and IT service environments. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
CustomerSure in Action: Unique Use Cases
How can CustomerSure optimize your Collecting Feedback Workflow?
How efficiently Does CustomerSure manage your Engaging Conversational Surveys?
What solutions does CustomerSure provide for Playbook Creation?
Luciq (formerly Instabug) in Action: Unique Use Cases
How efficiently Does Luciq (formerly Instabug) manage your Automated Workflows?
Why is Luciq (formerly Instabug) the best choice for Helpdesk Management?
How can Luciq (formerly Instabug) optimize your Training & Onboarding Workflow?
News
Latest Luciq (formerly Instabug) News
Luciq Rebrands from Instabug to Lead a New Era of Mobile AI - waya.media
Luciq, formerly known as Instabug, has rebranded to reflect its focus on AI-driven mobile observability and enterprise solutions. This marks a shift from its original bug reporting roots to a broader AI-powered platform that automates repetitive tasks for engineering teams. The rebranding aligns with Luciq's ambition to redefine mobile app development and expand into new regions, backed by investors like Accel and Insight Partners.
