Comparison Summary
This comparison report of Customer Thermometer vs. UsefulFeedback is based on a specific set of business needs and context. The comparison uses 3002 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Customer Thermometer and UsefulFeedback
Customer Thermometer, UsefulFeedback, CustomerSure, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Customer Thermometer covers Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, Communication Management with E-Mail, etc.
UsefulFeedback focuses on Customer Experience Management, Automated Workflows, Engaging Conversational Surveys with Chat, Collaboration, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Customer Thermometer
Focus area
Customer Thermometer is better than UsefulFeedback for
Software Failure Risk
About
Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips
Complaint Management Software and Systems - UsefulFeedback
Financials
PRIVATE
M&A
Business Need
Total Processes
(we found evidences for)
46
30
Total Goals
(we found evidences for)
10
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase customer life time value
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Improve stakeholder relations
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Improve ROI
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Improve visibility
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Build brand awareness
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Improve digital and social presence
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Establish thought leadership
- See 7 more
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Establish thought leadership
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Scale best practices
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Enhance customer relationships
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Manage risk
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Acquire customers
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Improve brand engagement
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Improve internal communications
- See 4 more
Top Channels
Channels Used
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phone calls
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chat
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e-mail
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social media
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offline
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LinkedIn
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promotions
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website
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events
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trade shows
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causes and charity
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Twitter
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user generated content
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blogs
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Facebook
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Instagram
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mobile
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mobile app
- See 15 more
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phone calls
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chat
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e-mail
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social media
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offline
-
LinkedIn
-
promotions
-
website
-
events
-
trade shows
-
causes and charity
-
Twitter
-
user generated content
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blogs
-
Facebook
-
Instagram
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mobile
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mobile app
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
