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Compare CloudTalk vs Upcall

Failure Risk Guidance Security Report ?

Failure Risk for CloudTalk low Failure Risk for Upcall low
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Comparison Summary

For CloudTalk vs Upcall comparison, Our AI algorithm looked at 1421 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CloudTalk and Upcall to solve their respective business needs.

Pros and cons of CloudTalk and Upcall

CloudTalk is more suited to businesses that require Helpdesk Management with Phone Calls and Sales Call Management with Phone Calls where as Upcall is focused towards Engagement Management with Phone Calls and Sales Call Management with Phone Calls .

Both CloudTalk and Upcall are Contact Center Software software, peers recommend CloudTalk for conference call management where as Upcall is more known for engaging and following up and engagement management .

logo CloudTalk

Focus area

CloudTalk is better than Upcall for

Software Failure Risk

  • low

logo Upcall

Focus area

Upcall is better than CloudTalk for

Software Failure Risk

  • low

About

Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card

Upcall: Outbound Call Center for Marketing Sales Automation

Financials

SEED

SEED

Business Need

Total Processes
(we found evidences for)

37

36

Total Goals
(we found evidences for)

6

4

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (102)

Read Reviews (13)

sales call management

Read Reviews (84)

Read Reviews (46)

call recording

Read Reviews (77)

Read Reviews (44)

conference call management

Read Reviews (36)

Read Reviews (0)

communication management

Read Reviews (17)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (15)

Read Reviews (0)

contact list management

Read Reviews (17)

Read Reviews (1)

contacts history

Read Reviews (6)

Read Reviews (1)

training & onboarding

Read Reviews (11)

Read Reviews (2)

workflow management

Read Reviews (6)

Read Reviews (7)

engagement management

Read Reviews (4)

Read Reviews (48)

engaging and following up

Read Reviews (1)

Read Reviews (40)

customer feedback management

Read Reviews (2)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (2)

international marketing

Read Reviews (2)

Read Reviews (0)

social media marketing

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (1)

Read Reviews (13)

conversion management

Read Reviews (0)

Read Reviews (3)

content management

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enhance customer relationships

  • Launch new products

  • Enter new markets internationally or locally

  • See 3 more

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Scale best practices

  • See 1 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • chat

  • Slack

  • mobile app

  • text SMS

  • e-mail

  • video

  • social media

  • Facebook

  • offline

  • causes and charity

  • See 9 more

  • phone calls

  • mobile

  • chat

  • Slack

  • mobile app

  • text SMS

  • e-mail

  • video

  • social media

  • Facebook

  • offline

  • causes and charity

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting