cuspera logo CUSPERA

Clicktools vs UsefulFeedback: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Clicktools vs. UsefulFeedback is based on a specific set of business needs and context. The comparison uses 2274 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Clicktools and UsefulFeedback

Clicktools, UsefulFeedback, CustomerSure, Surveypal Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Clicktools covers Collecting Feedback, Engaging Conversational Surveys with Website, Social Media Management, Telemarketing with Website, etc.

UsefulFeedback focuses on Customer Experience Management, Automated Workflows, Engaging Conversational Surveys with Chat, Collaboration, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Clicktools

Focus area

Clicktools is better than UsefulFeedback for

Software Failure Risk

  • low

logo UsefulFeedback

Focus area

UsefulFeedback is better than Clicktools for

Software Failure Risk

  • medium

About

Clicktools | Clicktools by CallidusCloud | Survey App for Salesforce

Complaint Management Software and Systems - UsefulFeedback

Age

1972

Financials

IPO

M&A

Business Need

Total Processes
(we found evidences for)

32

30

Total Goals
(we found evidences for)

4

7

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


social media management

social media analytics



workflow management


communication management

sending & publishing communications


competitive intelligence



rating and review management


training & onboarding


courses & assessment

create learning path


contact list management



sales document management


content management


customer case management




sales call management


conference call management


performance management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Establish thought leadership

  • Improve internal communications

  • See 1 more
  • Establish thought leadership

  • Scale best practices

  • Enhance customer relationships

  • Manage risk

  • Acquire customers

  • Improve brand engagement

  • Improve internal communications

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • chat

  • e-mail

  • social media

  • offline

  • LinkedIn

  • promotions

  • website

  • events

  • trade shows

  • causes and charity

  • Twitter

  • user generated content

  • blogs

  • Facebook

  • Instagram

  • mobile

  • mobile app

  • See 15 more
  • phone calls

  • chat

  • e-mail

  • social media

  • offline

  • LinkedIn

  • promotions

  • website

  • events

  • trade shows

  • causes and charity

  • Twitter

  • user generated content

  • blogs

  • Facebook

  • Instagram

  • mobile

  • mobile app

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting