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Clicktools vs CustomerGauge: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Clicktools vs. CustomerGauge is based on a specific set of business needs and context. The comparison uses 1755 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Clicktools and CustomerGauge

Clicktools, CustomerGauge, CustomerSure, Surveypal Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Clicktools covers Collecting Feedback, Engaging Conversational Surveys with Website, Social Media Management, Telemarketing with Website, etc.

CustomerGauge focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Loyalty Management with Promotions, Helpdesk Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Clicktools

Focus area

Clicktools is better than CustomerGauge for

Software Failure Risk

  • low

logo CustomerGauge

Focus area

Software Failure Risk

  • medium

About

Clicktools | Clicktools by CallidusCloud | Survey App for Salesforce

Account Experience software for better customer-centric decisions that grow your account faster

Age

1972

Financials

IPO

Business Need

Total Processes
(we found evidences for)

32

37

Total Goals
(we found evidences for)

4

9

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


social media management

social media analytics



workflow management


communication management

sending & publishing communications


competitive intelligence



rating and review management


training & onboarding


courses & assessment

create learning path


contact list management


loyalty management

customise loyalty program



helpdesk management


lead qualification: technographic


lead qualification

lead qualification: technographic


lifetime value management



campaign management



generation of new leads


knowledge management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Establish thought leadership

  • Improve internal communications

  • See 1 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve ROI

  • Increase sales & revenue

  • Improve brand engagement

  • Increase customer life time value

  • Grow market share

  • Establish thought leadership

  • See 6 more

Top Channels

Channels Used

  • promotions

  • website

  • offline

  • point of sale

  • e-mail

  • phone calls

  • chat

  • See 4 more
  • promotions

  • website

  • offline

  • point of sale

  • e-mail

  • phone calls

  • chat

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting