Overview: Channels and Riva as Sales Engagement Category solutions.
Channels and Riva cater to the sales engagement category, focusing on core functions like sales call management for Channels and engagement management for Riva. Channels excels in serving large enterprises, particularly in consumer and financial services. It shines with comprehensive call management and integration with existing systems, making it suitable for complex sales environments. Riva, tailored for banking and widespread industries, emphasizes customer acquisition and relationship management. Its strong integration and AI features assist businesses focused on strategic, data-driven growth.
Channels: Channels is a data-powered business phone system enhancing customer service. It eliminates interview-like calls, offering superior service for businesses and customers.
Riva: Riva unifies, governs, and distributes customer information, creating a trusted view of relationships. It integrates the revenue and communication stacks seamlessly for organizations.
Channels and Riva: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Channels specializes in sales call management and call recording, making it efficient for handling customer interactions and communication. read more →
Riva focuses on engagement and helpdesk management, facilitating collaboration and follow-up communications for business development. read more →
Business Goals
Channels helps improve efficiency, increase sales, and enhance customer relationships, important for businesses looking to streamline communication processes. read more →
Riva supports customer acquisition and relationship enhancement, enabling businesses to scale best practices and increase customer lifetime value. read more →
Core Features
Channels offers powerful integration options and custom reporting, ensuring businesses can easily migrate data and maintain compliance. read more →
Riva provides robust integration capabilities and AI-powered features, enhancing analytics and security for strategic decision-making. read more →
Vendor Support
Channels is known for offering 24/7 support, with a preference for phone support among customers, demonstrating a need for immediate assistance. read more →
Riva provides strong 24/7 support, especially via chat and email, catering to users requiring flexible support options. read more →
Segments and Industries
Channels primarily serves large enterprises, with significant use in consumer services and financial sectors. read more →
Riva dominates in banking and financial services, also catering to large enterprises and mid-markets. read more →
Operational Alignment
Channels fits into complex sales workflows, integrating well with large enterprise systems for streamlined operations. read more →
Riva suits a variety of business scales, emphasizing on email and support groups for industries that prioritize communication and relationship management. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Channels in Action: Unique Use Cases
What makes Channels ideal for Helpdesk Management?
How can Channels optimize your Workflow Management Workflow?
Riva in Action: Unique Use Cases
What solutions does Riva provide for Engagement Management?
What makes Riva ideal for Collaboration?
How efficiently Does Riva manage your Communication Management?
News
Latest Channels News
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PR Newswire. LITITZ, Pa., Aug. 19, 2024. Expanded Offering Provides Marketers with Supercharged Cross-Channel Personalization and Automation.
