Comparison Summary
Introducing Channels and Riva
Channels, Riva, Kixie Integrated Voice, myphoner, etc., belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Channels covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Social Media Management, etc.
Riva focuses on Engagement Management, Collaboration, Helpdesk Management, Business Development, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Data powered Phone system that turns customer data into excellent service enabling customer engagement
Trusted platform for enterprise CRM, calendar and inbox sync enabling meeting of sales engagement targets
Age
2014
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
31
45
Total Goals
(we found evidences for)
4
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve efficiency
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Increase sales & revenue
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Acquire customers
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Enhance customer relationships
- See 1 more
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Acquire customers
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Enhance customer relationships
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Scale best practices
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Increase sales & revenue
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Increase customer life time value
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Improve efficiency
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Enter new markets internationally or locally
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Grow market share
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Improve brand engagement
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Improve internal communications
- See 7 more
Top Channels
Channels Used
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e-mail
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phone calls
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mobile
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support groups
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mobile app
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newsletter
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offline
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on premises
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promotions
- See 6 more
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e-mail
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phone calls
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mobile
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support groups
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mobile app
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newsletter
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offline
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on premises
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promotions
- See 6 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
