Riva Overview
This is a summary of the comprehensive capabilities and benefits of Riva based on over 942 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Riva, RevenueGrid Inbox, Salesforce Engage, Salesforce Inbox, Zoominfo InboxAI, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Riva is right for your needs? Our Cuspera AI engine can evaluate how Riva fits your specific business needs, industry, and context. Get your personalized assessment report today.
Riva supports business activities such as:
- Engagement Management
- Helpdesk Management
- Collaboration
- Business Development
- Communication Management
Riva can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Scale Best Practices, Increase Sales & Revenue, Increase Customer Life Time Value, etc. As a solution, Riva's capabilities include Personalization, Dashboard, Recording, etc.
Riva Banking Vertical is its biggest customer base.
Reviews
"...With Riva, this New York-based Fortune 500 bank has seen a marked increase in meaningful client interactions, Salesforce user adoption, data quality, and productivity all while securing data at scale. ..." Case Study The University of Groningen
Cuspera Reviews
9 buyers and buying teams have used Cuspera to assess how well Riva solved their Sales Engagement needs. Cuspera uses 942 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Riva.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Collaboration , as the business use cases that they have been most satisfied while using Riva.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.83/5 ★ |
"...With Riva, this New York-based Fortune 500 bank has seen a marked increase in meaningful client interactions, Salesforce user adoption, data quality, and productivity all while securing data at scale. ..." Case Study The University of Groningen |
| engaging and following up |
4.73/5 ★ |
"...Riva empowers advisors to deliver better and improved customer care and engagement...." Case Study Financial services company of US East Coast, |
| Helpdesk Management |
4.16/5 ★ |
"...The support desk is very friendly and knowledgeable to review any issue and provide a solution very fast...." Peer review by Subhabrata N, Technical Leader |
| Collaboration |
4.75/5 ★ |
"...We have been very pleased with the collaboration during the creation of the prototypes and roll-out version...." Peer review by Mike Fietz, Senior Business Consultant, WILO SE |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.83/5 ★ |
"...With Riva, this New York-based Fortune 500 bank has seen a marked increase in meaningful client interactions, Salesforce user adoption, data quality, and productivity all while securing data at scale. ..." Case Study The University of Groningen |
|
| engaging and following up |
4.83/5 ★ |
| Helpdesk Management |
4.16/5 ★ |
"...The support desk is very friendly and knowledgeable to review any issue and provide a solution very fast...." Peer review by Subhabrata N, Technical Leader |
|
| Collaboration |
4.75/5 ★ |
"...We have been very pleased with the collaboration during the creation of the prototypes and roll-out version...." Peer review by Mike Fietz, Senior Business Consultant, WILO SE |
|
26+ more Business Use Cases
Our AI advisor, Wyz, harnessed 942 insights from peers and experts to help you assess how these Riva use cases fit your Sales Engagement needs.
Frequently Asked Questions(FAQ)
for Riva
What is Riva?
What is Riva used for?
What are the top features of Riva?
Who uses Riva?
What are Riva alternatives?
Where is Riva located?
Popular Business Setting
for Riva
Top Industries
- Banking
- Financial Services
- Consumer Services
Popular in
- Small Business
- Enterprise
- Mid Market
Peers used Riva to Acquire customers and Enhance customer relationships
Riva Alternatives
Peer and Expert Opinion on Features
for Riva
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (14) |
| Dashboard | Read Reviews (9) |
| Recording | Read Reviews (7) |
| Widgets | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (14) |
| Dashboard | Read Reviews (9) |
| Recording | Read Reviews (7) |
| Widgets | Read Reviews (5) |
IT and Other Capabilities
for Riva
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (81) |
| Data Export | Read Reviews (26) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (81) |
| Data Export | Read Reviews (26) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (22) |
| Phone Support | Read Reviews (20) |
| Email Support | Read Reviews (19) |
| 24/7 Support | Read Reviews (127) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (22) |
| Phone Support | Read Reviews (20) |
| Email Support | Read Reviews (19) |
| 24/7 Support | Read Reviews (127) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (64) |
| Analytics | Read Reviews (49) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (64) |
| Analytics | Read Reviews (49) |
Software Failure Risk Guidance
?for Riva
Overall Risk Meter
Top Failure Risks for Riva
Vendor Profile Details
Company Name
Riva International
Company Website
https://rivaengine.com/HQ Location
440 North Wolfe Road, Sunnyvale, CA 94085, US
Employees
11-50
Social
Financials
PRIVATE
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