Riva Overview

Riva unifies, governs, and distributes customer information, creating a trusted view of relationships. It integrates the revenue and communication stacks seamlessly for organizations.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Collaboration, as the business use cases that they have been most satisfied with while using Riva.

Other use cases:

  • Business Development
  • Communication Management
  • Social Media Analytics
  • Sales Document Management
  • Coaching
  • Creating Contact List
  • Knowledge Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Riva.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Internal Communications
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Riva Use-Cases and Business Priorities: Customer Satisfaction Data

Riva's features include Personalization, Dashboard, Recording, etc. and Riva support capabilities include Chat Support, Phone Support, Email Support, etc. also Riva analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The support people will do whatever is possible to solve a problem and continually monitor and follow up...." Peer review by Consultant

Riva, GMass, Ebsta, Autoklose, Mailshake, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Riva

Top Industries

  • Banking
  • Financial Services
  • Consumer Services

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Riva is popular in Banking, Financial Services, and Consumer Services and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on Riva Use Cases

How does Riva address your Engagement Management Challenges?

How can Riva enhance your Helpdesk Management process?

What Are the key features of Riva for Collaboration?

How does Riva address your Communication Management Challenges?

26+ more Business Use Cases

9 buyers and buying teams have used Cuspera to assess how well Riva solved their Sales Engagement needs. Cuspera uses 942 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Case Studies

Banking

CASE STUDY Global independent investment bank

A global investment bank needed to connect Salesforce and Outlook while protecting sensitive information. They wanted to make banker processes easier and ensure fair pay for time spent in client meet...ings. Riva provided a secure way to sync data between Outlook and Salesforce, meeting strict compliance needs. The solution let bankers track activities and manage deals without exposing private details. The bank now has better analytics and bankers can focus more on clients while staying compliant.

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Banking

CASE STUDY Regal North American Bank

Regal North American Bank needed a better way to connect Salesforce and Outlook. Their staff was frustrated by manual data entry and unreliable information. They chose Riva to improve integration, se...curity, and compliance. After using Riva, the bank saw a 1000% increase in call reports created in Salesforce. They also logged over 400,000 meetings and 10,000 emails automatically. This helped staff make better decisions and improved client service.

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Banking

CASE STUDY Capital Markets Leader (Leading Bank)

A leading bank needed to protect sensitive client data and meet strict compliance rules. Their staff used Salesforce Financial Services Cloud but had trouble keeping data secure and up to date. They ...chose Riva to sync data between Salesforce and Exchange, using advanced rules to control access to sensitive information. Riva helped the team see all client data in one place, work faster, and stay compliant. The bank now gives better advice to clients and keeps data safe.

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Insurance

CASE STUDY Billion-Dollar NY-Based Insurance Company

A large insurance company in New York needed to sync customer data between Salesforce and their email systems. They wanted to keep customer information secure and available during a migration from IB...M Notes to Exchange. Riva provided a custom solution with real-time sync, custom field mapping, and secure data storage. In 90 days, they created over 1.5 million appointments and updated more than 5 million. The company can now see customer data in both email and CRM, helping them offer better products to their customers.

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Financial Services

CASE STUDY “Signature” Insurance and Investment Firm

A financial services firm wanted to improve how its business units worked together. They needed to connect Salesforce and Microsoft Exchange to share client information and help brokers do their jobs... better. The company chose Riva to link these systems and make it easier to track contacts, emails, and calendar events. Riva helped the insurance, investments, and retirement planning units work more efficiently. Staff could now focus more on clients and less on manual work. The solution made it easier to manage client data and improved how the company served its customers.

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Banking

CASE STUDY Bank Hapoalim

Bank Hapoalim needed a way for advisors to quickly access client data stored in different systems like Salesforce and Microsoft Exchange. Advisors wasted time switching between systems, which hurt pr...oductivity and client relationships. The bank chose Riva's Relationship Engine to connect Salesforce and Exchange securely and at scale. With Riva, advisors can now easily access and sync client data, improving productivity and customer interactions. Business leaders see better reporting and KPI tracking, while IT staff spend less time on access management. The solution helps the bank provide better customer care and meet strict security and compliance needs.

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Riva for Activity Analytics - Your Solution to Customer Data Operations Challenges

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Frequently Asked Questions(FAQ)

for Riva

What is Riva?

Riva is a CRM and email integration solution. It helps companies improve CRM adoption and satisfaction, drive sales productivity, and bridge integration gaps between CRM, Line-of-Business, and email systems. It helped customers change how they integrate CRM data with their email systems.

Riva Cloud delivers advanced, cloud integration of CRM contacts, calendars, tasks, email, opportunities, cases, custom fields, and custom objects. Also, offer additional advanced configuration options to satisfy customers’ custom sync requirements.

Riva features include Sync CRM contacts and leads, Sync CRM calendars, Sync CRM tasks, Log emails to CRM, Sync CRM opportunities, Sync CRM cases, Create CRM contacts, Create CRM opportunities and cases, Log emails to CRM records and more.

What is Riva used for?

Riva is a Sales Engagement Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Collaboration .

What are the top features of Riva?

Personalization, Dashboard and Recording are some of the top features of Riva.

Who uses Riva?

Riva is used by Banking, Financial Services and Consumer Services among other industries.

What are Riva alternatives?

GMass, Ebsta, Autoklose and Mailshake are popular alternatives for Riva.

Where is Riva located?

Riva is headquartered at 440 North Wolfe Road, Sunnyvale, CA 94085, US.
lightning

Peers used Riva for engagement management and helpdesk management

Riva Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.59/5 ★

Read Reviews (64)
Analytics

4.53/5 ★

Read Reviews (49)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.59/5 ★

Read Reviews (64)
Analytics

4.53/5 ★

Read Reviews (49)

Software Failure Risk Guidance

?

for Riva

Overall Risk Meter

Low Medium High

Top Failure Risks for Riva

Riva Engine, Inc. News

Product

Releases: Osaibi-RivaEngine/configuration-manager

Osaibi-RivaEngine released a new version of the configuration-manager tool on GitHub. This update enhances configuration management for software deployments, supporting automation and streamlined workflows. The release targets developers and DevOps teams seeking efficient configuration handling in enterprise environments.

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Riva Engine, Inc. Profile

Company Name

Riva Engine, Inc.

Company Website

https://rivaengine.com/

HQ Location

440 North Wolfe Road, Sunnyvale, CA 94085, US

Employees

11-50

Social

Linkedin Twitter

Financials

PRIVATE