Riva: Product updates, Customer stories, and Insights | 2026 Cuspera

Regal North American Bank needed a better way to connect Salesforce and Outlook. Their staff was frustrated by manual data entry and unreliable information. They chose Riva to improve integration, se...curity, and compliance. After using Riva, the bank saw a 1000% increase in call reports created in Salesforce. They also logged over 400,000 meetings and 10,000 emails automatically. This helped staff make better decisions and improved client service.
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Riva helped a global insurance and investment firm in Boston connect Salesforce and Exchange. The company needed to boost efficiency across many business units and deliver better financial products. ...Riva's platform enabled secure, automatic interoperability between systems. Key features included calendar sync, email capture, and contact management. The solution improved CRM data accuracy and client engagement for this financial services leader.
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Riva helped Bank Hapoalim connect Salesforce and Microsoft Exchange. Advisors struggled with siloed data and wasted time switching between systems. Riva enabled real-time activity capture, calendar s...ync, and email capture. This improved access to client data and boosted productivity. Bank Hapoalim now serves clients faster and builds stronger relationships.
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Riva helped one of America’s Big Four Banks connect Salesforce and Outlook. Before Riva, the bank struggled with gaps in Salesforce Customer 360 visibility and client engagement data. Riva enabled se...cure, seamless syncing of Salesforce, calendar, and email data. The bank saw more meaningful client interactions, better Salesforce adoption, improved data quality, and higher productivity. Riva also helped the bank meet strict regulatory standards and protect customer privacy.
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A leading global insurance and risk management provider needed a better way to connect Outlook and Salesforce after Lightning Sync was retired. Their old system caused data errors and made staff lose... trust in the CRM. They chose Riva to improve data quality, security, and compliance. Riva's solution reduced errors and saved time by automating data capture. In the first year, 650+ users updated over 35,000 emails, 300,000 contacts, and 840,000 calendar events.
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A top five USA-based bank needed to replace Salesforce Lightning Sync due to its retirement and data quality issues. The bank faced problems with manual data entry, errors, and low trust in CRM data.... They chose Riva to unify and secure their data integration with Salesforce. Riva was implemented for 1,600 customer-facing employees, improving data quality and saving time. The bank saw over 5 million events and 470,000 contacts created, saving more than 60,000 hours and increasing CRM adoption.
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