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Bazaarvoice vs Press Ganey: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Bazaarvoice vs. Press Ganey is based on a specific set of business needs and context. The comparison uses 5850 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Bazaarvoice and Press Ganey

Bazaarvoice, Press Ganey, PowerReviews, Yotpo, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Bazaarvoice covers Rating And Review Management with Website, Engagement Management with Website, Social Media Management with Social Media, Communication Management with Social Media, etc.

Press Ganey focuses on Rating And Review Management with Review Sites, Engagement Management with Social Media, Reputation Management, Competitive Intelligence with Offline, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Bazaarvoice

Focus area

Bazaarvoice is better than Press Ganey for

Software Failure Risk

  • medium

logo Press Ganey

Focus area

Press Ganey is better than Bazaarvoice for

Software Failure Risk

  • medium

About

Bazaarvoice | Allows brands and retailers to collect and display several types of authentic user-generated content on their e-commerce websites

Human Experience Healthcare

Age

2005

Financials

M&A

SERIES A

Business Need

Total Processes
(we found evidences for)

88

51

Total Goals
(we found evidences for)

18

15

Top Processes

Evidences indicate better relative satisfaction


rating and review management


engagement management

engaging and following up


social media management

scheduling post to social media

engaging on social media

social media analytics

managing social media account


communication management

sending & publishing communications

tracking & monitoring communications


customer feedback management

measuring customer satisfaction

measuring net promoter score


content publishing

searching for content



generation of new leads


customise loyalty program

identify target customers

create engagement based loyalty


campaign management


sales review & feedback





training & onboarding


lifetime value management


competitive intelligence


personalized marketing



lead qualification

lead qualification: technographic

lead qualification: demographic




social media marketing



workflow management


sales document management

proposal & quote management


category management


helpdesk management



conversion management


business development




reputation management



products & pricelist management


influencer marketing



trade show marketing


relationship management


contact list management


advocacy management


segmentation and targeting



performance management


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Launch new products

  • Enhance customer relationships

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve efficiency

  • Increase average basket value

  • Grow market share

  • Establish thought leadership

  • Improve internal communications

  • Improve visibility

  • Increase customer life time value

  • See 15 more
  • Improve digital and social presence

  • Acquire customers

  • Improve brand engagement

  • Improve visibility

  • Enter new markets internationally or locally

  • Improve ROI

  • Establish thought leadership

  • Improve internal communications

  • Enhance customer relationships

  • Build brand awareness

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve efficiency

  • Launch new products

  • See 12 more

Top Channels

Channels Used

  • social media

  • website

  • review sites

  • offline

  • on premises

  • e-mail

  • text SMS

  • trade shows

  • mobile

  • Facebook

  • Glassdoor

  • mobile app

  • point of sale

  • Twitter

  • LinkedIn

  • promotions

  • video

  • Yelp

  • See 15 more
  • social media

  • website

  • review sites

  • offline

  • on premises

  • e-mail

  • text SMS

  • trade shows

  • mobile

  • Facebook

  • Glassdoor

  • mobile app

  • point of sale

  • Twitter

  • LinkedIn

  • promotions

  • video

  • Yelp

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting