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Compare Avaya Aura Platform vs NEC Contact Center

Comparison Summary

For Avaya Aura Platform vs NEC Contact Center comparison, Our AI algorithm looked at 1010 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Avaya Aura Platform and NEC Contact Center to solve their respective business needs.

logo Avaya Aura Platform

Focus area

  • helpdesk management
  • Sales call management With Phone calls

Avaya Aura Platform is better than NEC Contact Center for

logo NEC Contact Center

Focus area

  • sales call management
  • Helpdesk management With Phone calls

NEC Contact Center is better than Avaya Aura Platform for

About

Immersive collaboration and video conferencing software with co-browsing, scree-sharing and more

Contact Center - necam.com

Financials

IPO

Business Need

Total Processes
(we found evidences for)

24

13

Total Goals
(we found evidences for)

1

0

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


sales call management



contact list management

creating contact list


social media management

social media analytics


engagement management

engaging and following up


communication management

tracking & monitoring communications

sending & publishing communications


content management


sales document management

contract management

proposal & quote management


campaign management


rating and review management


customer case management




competitive intelligence


promotion management


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


Top Goals

Goals Achieved

  • Improve internal communications

Top Channels

Channels Used

  • phone calls

  • offline

  • video

  • events

  • trade shows

  • promotions

  • See 3 more
  • phone calls

  • offline

  • video

  • events

  • trade shows

  • promotions

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Business Setting