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AT&T Contact Center vs Business Hangouts: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for AT&T Contact Center medium Failure Risk for Business Hangouts low
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Comparison Summary

This comparison report of AT&T Contact Center vs. Business Hangouts is based on a specific set of business needs and context. The comparison uses 1569 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing AT&T Contact Center and Business Hangouts

AT&T Contact Center, Opus Contact Center, eVoice, etc., belong to a category of solutions that help Contact Center Software, whereas Business Hangouts, NTT Cloud UC (formerly Arkadin Anywhere), TeamViewer Meeting, etc., belong to a category of solutions that help Webinar and Conferencing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

AT&T Contact Center covers Engagement Management with Omnichannel, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Sales Document Management, etc.

Business Hangouts focuses on Collaboration with Video, Sales Document Management with Offline, Helpdesk Management, Attendee Engagement with Video, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo AT&T Contact Center

Focus area

Software Failure Risk

  • medium

logo Business Hangouts

Focus area

Software Failure Risk

  • low

About

Contact Center Solutions | AT&T Business

The Leading G-Suite Meeting & Video Conferencing Platform

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

31

24

Total Goals
(we found evidences for)

11

4

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (32)

Read Reviews (20)

engaging and following up

Read Reviews (18)

Read Reviews (9)

sales call management

Read Reviews (18)

Read Reviews (9)

call recording

Read Reviews (14)

Read Reviews (1)

call analytics

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (15)

Read Reviews (26)

sales document management

Read Reviews (15)

Read Reviews (27)

contract management

Read Reviews (15)

Read Reviews (0)

collaboration

Read Reviews (14)

Read Reviews (143)

loyalty management

Read Reviews (7)

Read Reviews (0)

customise loyalty program

Read Reviews (6)

Read Reviews (0)

social media management

Read Reviews (5)

Read Reviews (0)

social media analytics

Read Reviews (5)

Read Reviews (0)

business development

Read Reviews (3)

Read Reviews (0)

communication management

Read Reviews (3)

Read Reviews (7)

sending & publishing communications

Read Reviews (2)

Read Reviews (6)

contact list management

Read Reviews (3)

Read Reviews (5)

lifetime value management

Read Reviews (3)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (1)

Read Reviews (5)

conference call management

Read Reviews (0)

Read Reviews (9)

content sharing

Read Reviews (0)

Read Reviews (4)

content management

Read Reviews (0)

Read Reviews (4)

content sharing

Read Reviews (0)

Read Reviews (4)

rating and review management

Read Reviews (0)

Read Reviews (3)

training & onboarding

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Improve digital and social presence

  • Launch new products

  • Improve brand engagement

  • Manage risk

  • Increase sales & revenue

  • Improve ROI

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 8 more

  • Improve internal communications

  • Increase sales & revenue

  • Build brand awareness

  • Acquire customers

  • See 1 more

Top Channels

Channels Used

  • offline

  • video

  • events

  • trade shows

  • phone calls

  • e-mail

  • chat

  • text SMS

  • social media

  • mobile

  • user generated content

  • blogs

  • mobile app

  • See 10 more

  • offline

  • video

  • events

  • trade shows

  • phone calls

  • e-mail

  • chat

  • text SMS

  • social media

  • mobile

  • user generated content

  • blogs

  • mobile app

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting