Real-World Case Studies and Customer Success Stories with ConnectWise, LLC

ConnectWise helped Worldband, a Massachusetts-based MSP, overcome security and efficiency challenges. The company unified its operations with ConnectWise, integrating ScreenConnect... for secure remote access and ConnectWise PSA for cloud-based ticketing. Worldband automated cloud migrations, achieving zero downtime and reducing on-prem customers to less than 10%. Revenue grew by 120% and the team expanded to nearly 20 employees. Security improved with privileged access controls and upcoming SIEM adoption promises even stronger protection.
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ConnectWise helped ZLan Partners grow revenue by 30-35% year-over-year. ZLan used ConnectWise Command for remote monitoring and management, and ConnectWise... Recover for backup and disaster recovery. The platform reduced alert noise, improved backup speed, and cut labor costs. ZLan gained faster disaster recovery and better customer data availability. ConnectWise’s NOC team provided 24/7 support, helping ZLan deliver high-quality service and expand its client base.
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ConnectWise RMM helped Worldband cut onboarding time by 80%. The MSP grew from 1,500 to 2,800 endpoints in two years... without raising ticket volume. Automation replaced manual installs, saving hours per client and improving billing accuracy. Proactive monitoring and remote access let the team resolve issues faster and support clients across multiple states. Standardized environments reduced support calls and boosted client satisfaction.
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ConnectWise IT Nation events helped Workplace IT Management overcome challenges in keeping up with IT trends. By attending these events,... they accessed educational sessions on cybersecurity, AI, sales, and service delivery. They learned new strategies and best practices, which improved their operations and business growth. Networking at the events led to valuable partnerships and a stronger sense of community. Workplace IT credits IT Nation for boosting their service delivery and growth.
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ConnectWise RPA helped Workplace IT Management cut onboarding time for Microsoft Office 365 users from 18 hours to 6 hours per month. This led to... an 80% boost in efficiency. Technicians now spend less time on repetitive tasks and more on complex issues. Hyperautomation and RPA bots improved productivity and service quality. The team built trust in automation by starting small and expanding use across departments.
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Workplace IT used ConnectWise PSA, RPA, and Sidekick to streamline business operations. They automated repetitive tasks and centralized data with... Reports and Dashboards. This improved efficiency and decision-making. The team reduced manual data gathering and enhanced client reporting. Workplace IT now recognizes at-risk clients and finds new growth opportunities faster.
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Williams Technology used the ConnectWise Partner Program to solve resource and scaling challenges. The program gave them access to expert... guidance, marketing support, and peer learning. They hosted a successful cybersecurity event with ConnectWise’s help. Peer groups and training improved team performance. Market Development Funds enabled new marketing campaigns. The partnership helped Williams Technology grow and deliver better IT services.
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Westtek Solutions used ConnectWise Cybersecurity Management to improve cybersecurity for their clients. They replaced basic antivirus with advanced threat detection... and response. The platform helped them educate clients about security risks. Westtek now offers stronger security services and 24/7 protection. Their clients benefit from expert SOC support and scalable security.
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ConnectWise helped Westtek Solutions deliver 24/7 IT support with a small team. The company grew revenue per employee by 2.4x... using ConnectWise NOC and SOC services. Westtek now supports 47 clients across nearly 100 locations with just five staff. The integration of ConnectWise Command and Recover enabled fast server provisioning and patch management. Westtek expanded into security services, leading with cybersecurity for new clients.
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ConnectWise Sidekick helped Venéco cut ticket triage time from eight hours to two. The AI bot now processes 1,000–2,000 tickets... daily, boosting efficiency and productivity. Venéco uses ConnectWise's all-in-one platform for sales, projects, finance, and service tickets. Automation moved staff to higher-value roles, not job cuts. Venéco aims for 95%+ ticket categorization accuracy as they grow through acquisition.
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UDNI used ConnectWise automation and GlassHive AI campaigns to cut alert noise by 50%. They streamlined patching, compliance, and supported... thousands of endpoints without adding staff. The ConnectWise Partner Program enabled workshops and ready-to-run content, helping UDNI educate clients and accelerate outreach. UDNI became a trusted AI advisor for SMBs, building a predictable pipeline and delivering measurable results. Their disciplined process turned AI curiosity into operational outcomes.
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ConnectWise RMM helped UDNI migrate 7,000 endpoints with zero downtime. Automation let UDNI keep a 35-person team while scaling to... 300 customers. Intelligent alerts cut false positives by 50%, boosting technician productivity. Security features like SSO improved compliance and reliability. UDNI unified legacy systems, streamlined workflows, and gained a competitive edge in managed IT services.
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Turrito used ConnectWise Business Management Solutions to improve productivity and profitability. The company transitioned from an MSP to a technology... service provider, serving larger businesses and IT departments. ConnectWise enabled better integration, efficiency, and strategic insights. Turrito leveraged shared services with Dial A Nerd to scale operations. The adoption of ConnectWise tools led to better business decisions and customer satisfaction.
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TRS, an Icelandic managed service provider, struggled with an inefficient custom ticketing system. They switched to ConnectWise Manage and ConnectWise... Automate for better transparency and proactive IT support. The new system lets TRS spot and fix problems before they affect clients. Staff can now track daily work and calculate costs more easily. ConnectWise University also helps train their technicians quickly. TRS now delivers higher service levels and smoother operations.
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ThreatMate used experiential education at IT Nation Connect Global to engage managed service providers. The company set up a hands-on... Hacking Lounge to let MSPs try automated penetration testing. This approach helped MSPs understand and feel confident about offering new security services. ThreatMate saw strong ROI, booked many demos, and deepened relationships with MSPs. The event strategy turned learning into real business results.
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ThreatLocker used IT Nation events to connect with managed service providers (MSPs). They wanted to build deeper relationships and show... their latest cybersecurity innovations. Sponsoring IT Nation helped ThreatLocker get real-time feedback and increase their brand visibility. The events let them meet new partners and strengthen ties with existing ones. Their creative booth experiences, like car giveaways, made them stand out. ThreatLocker’s long-term sponsorship supports their leadership in the Zero Trust cybersecurity space.
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Thread used ConnectWise PitchIT to boost its brand in the MSP industry. The company wanted more awareness and support to... reach new prospects. PitchIT helped Thread connect with peers and show its value. After three days at IT Nation Connect Orlando, Thread booked 180 demos. The team built strong industry connections and won the 2023 PitchIT competition. Thread now helps MSPs automate ticketing and improve service.
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ConnectWise helped Thinc Forward improve cybersecurity for dental businesses. Thinc Forward used ConnectWise MDR demos, expert consultations, and SOC monitoring... to support clients with strict compliance needs. The partnership enabled Thinc Forward to deliver holistic security solutions and guide clients through complex IT challenges. Thinc Forward became a trusted advisor in cybersecurity, especially for small and medium dental businesses facing high compliance costs.
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ConnectWise helped Techvera shift from break-fix IT services to managed services. Techvera CEO Reese Ormand wanted more control and less... stress for his team. With ConnectWise, Techvera matched the revenue of 50 break-fix clients with just 5 managed services clients. Margins increased by 4-5 times. The transition energized both the business and its clients.
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ConnectWise helped Techtonics Group Limited in Wellington, New Zealand, bring all their IT management tools into one system. Before ConnectWise, Techtonics... used many different tools and spreadsheets, which made work slow and hard to manage. With ConnectWise Manage, they automated complex agreements and reduced their administrative workload. The team now has a single source of truth for information. Techtonics is also adopting ConnectWise Automate to improve remote monitoring and management.
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ConnectWise helped TechMD migrate 35,000 agents back to its RMM platform in three months. TechMD faced inefficiencies and integration issues... with a competing RMM tool. The switch back to ConnectWise improved operational efficiency by 5-10%. The Asio platform consolidated workflows and eliminated multiple logins. Built-in security features and upcoming enhancements strengthened TechMD’s security. Engineers now focus on higher-value tasks, boosting productivity.
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TechMD switched from Datto RMM to ConnectWise RMM to manage over 33,000 agents. They needed better scalability, automation, and integration... for their IT services. ConnectWise RMM, Asio, PSA, and SOC helped TechMD cut operational costs and reduce human error. The platform streamlined agent management and improved service team efficiency. TechMD now builds its business on ConnectWise’s integrated ecosystem, supporting rapid growth and future innovation.
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Tech Fix LLC used ConnectWise Asio and related tools to streamline managed IT services for SMB clients. Manual processes were... a challenge for the startup MSP. By adopting ConnectWise RMM, PSA, and reporting tools, Tech Fix automated routine tasks and improved efficiency. The unified platform made training easier and supported business growth. Integration with QuickBooks Online simplified billing and reduced errors.
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Tech Data used a people-first approach at IT Nation ANZ 2025 to connect with new MSPs. The team focused on... authentic conversations, not just sales. They tailored discussions to MSPs’ needs and built trust quickly. The event led to many new partnerships and strong brand credibility. Tech Data plans to expand its presence next year due to high demand and positive results.
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ConnectWise helped Tecala, an Australian MSP, unify its operations by replacing six separate systems. Tecala implemented ConnectWise PSA, Automate, and... CPQ to streamline service desk, quoting, and monitoring. This change stopped data loss and improved billing accuracy. Over eight years, Tecala achieved a 400% business expansion with ConnectWise. The team now works from a single dashboard, saving time and boosting efficiency.
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Syrex managed 50 products and 100+ employees across nine systems, leading to lost invoices and overwhelmed staff. They switched to... ConnectWise Manage and ConnectWise Automate, reducing their platforms from nine to four. Billing accuracy improved, with a 20-30% increase in recovered revenue. Ticket management became faster, and client complaints dropped. Syrex now forecasts budgets, tracks employee time, and plans to expand their managed services portfolio.
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ConnectWise helped Symmetric IT Group automate workflows and boost productivity. The company replaced manual processes with ConnectWise PSA, CPQ, and... Automate. This integration saved time and improved ticketing and reporting. Symmetric now delivers faster service and better reports to over 80 clients. The team gained more visibility and improved client satisfaction.
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ConnectWise PSA helped Support Tree, a London IT firm, double its revenue in one year. The company switched from a... free ticketing tool to ConnectWise for better time tracking and billing. This change gave them full visibility into ticket lifecycles and client profitability. ConnectWise Control let engineers solve client issues faster. Support Tree now takes on more clients without adding staff, thanks to improved efficiency and business insights.
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Switch Consulting used ConnectWise RMM to help MSPs migrate from ConnectWise Automate. They managed complex migrations, including one with over... 45,000 agents in just weeks. Their team preserved workflows and business logic, reducing risk and improving automation. Switch provided ongoing training and support to ensure long-term operational success. Their deep ConnectWise expertise enabled partners to evolve and scale confidently.
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ConnectWise RMM helped Slipstream IT, a managed service provider for the Life Sciences industry, cut script volume by over 50%. The team saved... 10–15 hours each month on patching tasks. Automated patching and real-time monitoring improved reliability and freed engineers for strategic work. Faster endpoint deployments and streamlined onboarding boosted customer satisfaction. Slipstream IT now scales securely in a compliance-heavy environment.
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SkyTerra used ConnectWise business management tools to improve operations. They reduced ticket response time by over two hours. ConnectWise PSA... and CPQ helped them cut manual errors and speed up quoting. Real-time dashboards gave every department better visibility. The partnership let SkyTerra support clients remotely and grow as a managed services provider.
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ConnectWise RMM and MDR helped Siligent, a two-person MSP, serve dental practices across the USA. Siligent used ConnectWise to automate... cybersecurity and IT management for dentists. The partnership enabled Siligent to scale quickly and expand nationwide. Siligent kept costs low while growing monthly recurring revenue. The ConnectWise Dedicated Technician and Partner Program provided expert support and business guidance. Siligent now plays a key role in dental industry cybersecurity.
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ConnectWise and GlassHive helped Sieve Networks, a nine-person MSP in Milwaukee, save over $100,000 by automating marketing. The team reclaimed... 15 hours per week and avoided hiring extra staff. Their first campaign with GlassHive generated 40 opens and led to four closed deals. Sieve used ConnectWise’s partner program to access marketing support, campaign content, and sales enablement tools. This allowed them to scale outreach and grow revenue without expanding their team.
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ConnectWise Asio helped Shift IT Solutions improve business continuity and disaster recovery services. After switching from Datto, Shift IT Solutions... achieved 24/7 coverage and now answers 70% of calls within 1 minute. The company streamlined costs, optimized staffing, and migrated 1,350 SaaS licenses. ConnectWise NOC services now handle backup and server management, letting technicians focus on higher value work. Shift IT Solutions reports smoother operations and better customer service since adopting ConnectWise.
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Sharp Business Systems used ConnectWise Cybersecurity Management to protect their customers. They needed advanced cybersecurity to meet client demands. ConnectWise... provided managed security and expert support. Sharp saw improved protection for their clients. The partnership began in 2015 and continues to deliver value.
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ConnectWise Asio platform and Partner Program helped Secure Network Services (SNS) grow its team by 150% in three years. SNS unified operations... and marketing, using tools like GlassHive CRM and MDF funds for targeted campaigns and outreach. The company secured major clients in healthcare and construction, boosting monthly recurring revenue. Automation and real-time insights improved efficiency and client engagement. SNS positioned itself for long-term scalability and stronger customer loyalty.
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ConnectWise Partner Program helped Secure Network Services save over $12,000 in marketing costs. SNS adopted GlassHive CRM, hired new sales... staff, and accessed 400+ marketing assets. The company hosted high-impact events with vendor support, boosting its brand authority in cybersecurity. Regular attendance at IT Nation Secure reinforced SNS’s leadership and credibility. The partnership improved sales efficiency and set SNS apart from competitors.
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ConnectWise helped Secure Network Services automate IT management and support. SNS used ConnectWise Command, Cybersecurity Management, and Recover to deliver... real-time incident response and monitoring. The company could upsell existing clients and win new business, including a Fortune 500 customer. Automation let SNS handle more clients with a small team, improving profitability and work/life balance. SNS now provides enterprise-level services at a lower cost, growing rapidly while maintaining high service quality.
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ConnectWise Partner Program helped Secur-Serv grow sales and marketing. Secur-Serv used ConnectWise to upsell security solutions and deploy Sentinel One... on 18,000 devices. The program provided marketing resources, lead generation, and event support. GlassHive enabled better customer engagement and education. ConnectWise University trained the sales team on cybersecurity trends. Secur-Serv now serves over 1,000 customers and 25,000 endpoints.
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ScalePad used IT Nation events to connect with managed service providers (MSPs) worldwide. The company needed deeper engagement to understand... MSP challenges in different regions. By joining IT Nation Connect and Evolve, ScalePad built strong relationships and gained valuable insights. This approach helped ScalePad expand its global reach and strengthen its brand in the MSP community. ScalePad is now seen as a trusted partner and innovator for MSPs.
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Axcient helped San-iT Limited cut data recovery times from weeks to just hours. San-iT used Axcient's business continuity and disaster... recovery solution to move from on-premises to cloud, ensuring fast and reliable data access. The Virtual Office feature let them set up cloud environments quickly, reducing downtime and improving customer satisfaction. Automation tools like Chain-Free backups and AutoVerify made operations more efficient. San-iT saw higher client satisfaction and better operational efficiency with Axcient.
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San-iT Limited switched from Halo PSA to ConnectWise Business Management Solutions to fix inefficiencies and support growth. The company used... ConnectWise's automation and unified platform to cut manual tasks and improve business management. San-iT saw better customer satisfaction and smoother operations. The scalable solution helped them handle more clients and grow their business. ConnectWise's reporting and benchmarking tools gave them insights to make smarter decisions.
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ConnectWise RMM helped San-iT Limited cut task times from half a day to just one hour. The company used automation,... advanced scripting, and a single-pane-of-glass platform to boost operational efficiency. Ticket management improved with a tray icon feature, making it easier to track device health and client needs. Integration with tools like Microsoft Intune streamlined workflows and reduced manual effort. San-iT now delivers better client service, scales more easily, and monetizes new offerings.
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San-iT used ConnectWise's IT Nation community and Evolve peer groups to manage rapid growth and change. They needed help with... strategic decisions and financial stability. The community gave them insights, support, and benchmarking tools. This led to better decision-making and strong professional growth for their Head of Service and Operations. San-iT achieved stability and is now set for continued success.
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ConnectWise RMM and ScreenConnect helped Richline IT move to the cloud. The company solved integration and talent retention problems by... switching from on-premises tools to cloud-based solutions. This change improved efficiency, scalability, and remote management. Richline IT automated scripts, reduced overhead, and grew its cybersecurity practice. The team now delivers faster support and has more time to focus on security services.
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ConnectWise IT Nation Evolve helped Sagacent overcome growth plateaus and avoid costly mistakes. Sagacent joined peer groups to gain industry... insights and support. They learned best practices for scaling operations and process automation. The company built strong support networks and improved leadership development. Sagacent credits Evolve for their business survival and long-term success.
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ConnectWise Partner Program helped Resonant Technology Partners move from unpredictable referral growth to a repeatable, event-led marketing system. With access to... marketing development funds, automation tools, and a dedicated marketing consultant, Resonant ran MDF-funded events that led to eight to nine new deals in one year. Fast reimbursements and strategic support enabled them to build a reliable marketing engine. The company now uses standardized event workflows and clear attribution models to drive consistent pipeline growth.
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ConnectWise helped Relentless Solutions move from on-premises to the cloud. The transition addressed concerns about data integrity and performance. ConnectWise... PSA enabled predictable costs and regular updates. The migration improved data management and performance speeds. Relentless Solutions now benefits from ConnectWise’s strong support and ecosystem.
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ConnectWise Automate helped Realized Solutions grow 20% and boost margins on managed service engagements. RSI switched from Continuum to ConnectWise... Automate for better remote monitoring and management. Ticket times dropped, with most closing in under an hour. Automated processes and seamless integration improved efficiency. RSI now supports more clients and machines, with faster response to security threats.
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RedNight Consulting used ConnectWise PSA and Avalara to automate sales tax management. Manual tax processes were slow and risky as... the business grew. Integration with Avalara cut labor costs and reduced errors. The setup took less than 10 hours. RedNight avoided hiring a full-time tax manager. They gained compliance, saved money, and supported business growth.
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ConnectWise helped Providence Consulting get ready for business transitions. The company joined IT Nation Grow to learn about mergers and... acquisitions. Jeff Dettloff, the CEO, gained advice from industry experts and advisors. He now feels prepared for future buying or selling opportunities. The event gave him the knowledge to handle M&A talks with confidence.
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ConnectWise Evolve peer groups helped ProVal Technologies, an MSP, improve collaboration and accountability. ProVal joined these groups to connect with... other MSPs and industry experts. The peer-driven sessions enabled better goal-setting and networking. ProVal saw stronger relationships and streamlined operations. The IT Nation community also provided valuable learning and growth opportunities.
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IT Nation Connect Global helped Progressive Computing gain actionable insights and build a strong community. The event offered education, networking,... and innovation in one place. Keynotes and breakout sessions gave practical strategies and a clear vision for the future. Attendees left with new ideas, stronger networks, and renewed energy. The experience transformed business leaders and improved their companies.
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ConnectWise x360Recover helped Progressive Computing recover from a ransomware attack that hit 100% of their customers' systems. The attack compromised... about 250 servers. Using ConnectWise's disaster recovery technology, they restored all servers to full operation with no data loss. The support from ConnectWise, including their CEO, was key to the recovery. Progressive Computing now trusts ConnectWise for reliable IT business continuity.
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Platform 24, a Sydney-based MSP, used ConnectWise to improve security and compliance services. They faced challenges integrating security products and... educating clients about cybersecurity costs. By joining the ConnectWise Partner Program, they enhanced service delivery and marketing. GlassHive generated new leads and improved client communication. Marketing Development Funds enabled targeted campaigns, boosting social media engagement and website inquiries.
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ConnectWise PSA and ConnectWise CPQ helped Powernet, an Australian MSP, cut quote creation time in half. The company replaced a... costly, complex system with ConnectWise to streamline business management and automation. Integration between ConnectWise PSA and CPQ improved team communication and sales cycle speed. Powernet now delivers consistent, branded quotes and spends more time engaging clients. The solution lets the team focus on growth instead of daily operations.
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PC Portal, a Wisconsin-based IT managed services provider, used ConnectWise Manage and ConnectWise Sell to boost operational efficiency. The company improved... customer response times and technician engagement after switching from legacy PSA and CPQ tools. Management gained real-time visibility into ticket status and employee activity. ConnectWise solutions enabled PC Portal to automate sales processes and develop a marketing strategy. The tools helped the small team focus on business growth and customer satisfaction.
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ConnectWise Partner Program helped PivIT Strategy shift from managed services to cybersecurity. In eight months, PivIT saw a 200% increase... in security solutions sales. They achieved this growth without hiring more staff. The all-in-one portal provided marketing and sales resources. PivIT credits ConnectWise for enabling rapid business expansion and a security-first focus.
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IT Nation Evolve Sales Peer Groups helped Correct Solutions move beyond an owner-led sales model. The company used monthly microboards... to keep sales reps engaged and accountable. Sales professionals gained confidence and improved communication with leadership. Leadership got better visibility into sales challenges and aligned strategy with execution. The result was a stronger, scalable sales culture built on collaboration and learning.
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ConnectWise PSA and ConnectWise Automate helped Origin IT, an Auckland-based MSP, grow from 40 to over 100 employees. The company needed... a better way to manage larger clients and track SLAs. ConnectWise PSA improved ticketing, accountability, and real-time SLA visibility. Adding ConnectWise Automate streamlined patching and boosted team efficiency. Origin IT is now one of the largest MSPs in New Zealand, serving 6,500 users.
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OpenText used ConnectWise Asio® to help MSPs manage over 900,000 endpoints. The integration made cybersecurity operations easier and gave MSPs... better visibility. OpenText’s tools let partners deliver strong security services and grow faster. The partnership increased OpenText’s reach and helped build trust with more MSPs. OpenText’s feedback-driven approach ensures its solutions match real MSP needs.
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OpenText used IT Nation sponsorship to boost its brand in the cybersecurity market. The company engaged managed service providers (MSPs)... through face-to-face events. This helped OpenText build trust and tailor its messaging to partner needs. The sponsorship led to deeper relationships and stronger market presence. OpenText plans to continue this strategy for long-term value.
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Oosha used ConnectWise PSA and ConnectWise CPQ to solve problems with unreliable remote monitoring and poor integration. Their old software... gave incorrect reports and was hard to use with other systems. ConnectWise made it easy to integrate, improved reporting, and helped Oosha work faster. The mobile app let engineers access real-time client data, adding value to meetings. Oosha also benefited from ConnectWise University for training and onboarding.
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IT Nation Evolve peer groups helped ONGC Systems during a major leadership change. Steve Dawson, the new leader, gained confidence... and clarity through mentorship and peer support. The program gave him a clear vision for both his business and family. ONGC Systems built a stronger team culture and set long-term goals. Peer advice sped up personal and company growth.
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ConnectWise Manage and ConnectWise Automate helped Onestop IT grow 20% in one year. The company needed better visibility and reliability... to support its shift from technical IT support to strategic services. Integration of ConnectWise solutions improved ticket management, reporting, and automation. Onestop IT saved time, improved service quality, and gained the ability to track key metrics. The ConnectWise community and best practices also supported process development and consistency.
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ONE 2 ONE used ConnectWise PSA, CPQ, Identify, and SOC services to solve integration and management challenges with their security products. The ConnectWise Partner... Program helped ONE 2 ONE build a seamless, scalable security stack. By leveraging ConnectWise SOC (EDR, MDR), they cut NOC time by 25%. This allowed their team to focus on higher-level incidents and deliver more personalized customer service. The partnership also supported their marketing and community engagement efforts.
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ConnectWise Partner Program helped Novatech boost technical account manager productivity by 30–40%. Novatech used MDF-funded training, peer groups, and ConnectWise... University to improve service quality and align teams. Sales grew by 25% year-over-year, and customer retention improved by 5%. Novatech achieved 10–12% organic growth by using ConnectWise resources in marketing and sales. The partnership enabled Novatech to scale operations and deliver consistent value across 16 locations.
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ConnectWise's Hosted Guest Program helped One Comm overcome limited networking and weak industry relationships. The program gave One Comm access... to exclusive insights and direct engagement with ConnectWise leadership. One Comm built stronger professional connections and gained valuable market knowledge. The VIP experience at IT Nation events led to better business growth and innovation. One Comm now feels like a true partner with ConnectWise.
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ConnectWise helped Novatech streamline marketing and sales. Novatech used GlassHive for campaign management and content customization. The ConnectWise Partner Program... enabled efficient use of marketing development funds for lead generation and events. Novatech ran a six-month cybersecurity campaign, boosting engagement and positioning as a thought leader. The partnership drove new business opportunities and improved customer engagement.
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ConnectWise helped North Country, an MSP and POS solutions provider, cut its ticket backlog by 50%. The company improved average... handle times by 20–25% using ConnectWise RMM, PSA, and CPQ. North Country unified its tools, giving technicians a single view of all customer data. This made workflows faster and reduced manual work. The result was higher first-time resolution rates and better customer satisfaction.
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ConnectWise Access Management helped Nitec Solutions cut service desk ticket volume. The company used ConnectWise ScreenConnect for remote support and... streamlined admin tasks. This improved cybersecurity and helped meet Cyber Essentials certification. Nitec's team now works faster and delivers better customer service. The onboarding process was simple and support from ConnectWise was strong.
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ConnectWise helped Netitude grow from a one-person shop to a top global managed IT services provider. Netitude used ConnectWise PSA,... RMM, and CPQ to improve project management, financials, and security services. With ConnectWise, Netitude increased its employee count by over 500% and doubled its recurring cybersecurity revenue. The company climbed 16 spots in the Channel Futures MSP 501 ranking, reaching #291 worldwide. ConnectWise's community and solutions enabled Netitude to expand its offerings and boost client security.
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ConnectWise Partner Program helped Network Synergy, a Connecticut-based MSP, boost sales and client engagement. They used marketing tools like GlassHive... and Market Development Funds to run campaigns and host events. The program gave them access to education, training, and industry conferences. This support improved their cybersecurity education for partners and validated their expertise. As a result, Network Synergy saw business growth and a stronger market position.
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ConnectWise helped Netgain, a managed service provider, boost recurring revenue per engineer by 20% in one year. Netgain used ConnectWise’s... unified platform for secure remote access, workflow automation, and centralized monitoring. The company maintained 96–97% client satisfaction and achieved SOC 2 Type 2 compliance. Netgain scaled operations without adding headcount and built a 24/7 security operations center. AI initiatives are set to further improve technician efficiency and client self-service.
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ConnectWise helped neteffect technologies automate business management and streamline ticketing. The company switched from manual and limited web-based tracking to... ConnectWise PSA for better workflow and actionable data. ConnectWise Automate replaced their previous RMM tool, providing needed integration and forward-thinking features. ConnectWise CPQ improved proposal automation and contract management. Ongoing training and conferences keep their team updated and drive continuous improvement.
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Moovila used ConnectWise Invent to reach more MSPs and grow its business. The integration with ConnectWise PSA helped Moovila improve... project management for MSPs by fixing data quality issues and boosting visibility. Moovila saw a deeper sales pipeline, better conversion rates, and higher average contract value. ConnectWise gave Moovila access to marketing, technical, and strategic support. This partnership helped Moovila build its brand and expand in the MSP market.
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MyTech Partners used IT Nation Evolve to find better vendor partners. The peer community helped MyTech connect with vendors who... understand MSP needs. This led to improved onboarding and support. MyTech now has stronger partnerships and more time to focus on client outcomes. The ConnectWise ecosystem supports collaboration and shared success.
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Modern IT used ConnectWise Asio® and SOC Services to fix tool sprawl and close cloud identity security gaps. They automated documentation... and integrated network monitoring, removing the need for extra tools. With ConnectWise, they built a security playbook and improved incident response. Monthly meetings with the SOC team led to better feedback and product updates. These changes boosted client trust in Modern IT’s managed security services.
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ConnectWise's Hosted Guest Program gave Modern IT's CEO, Tony Chiapetta, direct access to C-level executives and exclusive industry sessions. The program offered... VIP treatment, networking with peers, and valuable learning opportunities. Chiapetta built strong relationships with ConnectWise leaders and other professionals. He described the experience as transformative and career-altering. The program blended personal enjoyment with professional growth.
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ConnectWise Asio helped Modern IT, a managed service provider, move from a fragmented toolset to a unified platform. This shift reduced... security risks and improved operational efficiency. Modern IT transitioned from a reactive to a proactive service model. The company now delivers better service and has a more positive work environment. ConnectWise Asio supports their growth and prepares them for future challenges.
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ConnectWise helped MHD Communications streamline operations and improve sales processes. Before ConnectWise, MHD struggled with siloed communication and outdated work... order systems. The ConnectWise suite unified all departments and automated workflows. In less than a year, MHD saw faster project tracking and better sales lifecycle management. The solution delivered more value than competitors at a similar price.
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ScreenConnect helped Matrix Integration fix inefficiencies caused by inconsistent remote support tools. The company unified its support process, making it... easier for technicians and clients to connect. Matrix Integration reduced on-site visits and sped up project timelines. Features like ScreenConnect View and Backstage improved productivity and client satisfaction. The team now delivers faster, more reliable IT support to clients across many industries.
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Matrix Integration, a managed services provider, attended the PitchIT competition at IT Nation Orlando. They were not looking for a... specific solution but found new technology through ConnectWise events. Matrix hired HumanizeIT and Vohani after evaluating pitches in a low-pressure environment. They saw improved customer retention and better data. Most importantly, their customer experience became more 'sticky' and frictionless.
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ConnectWise Partner Program helped Mason-Brown IT overcome growth challenges. The company used GlassHive and MDF funding to boost marketing and... sales. One campaign reached 100% event attendance and 90% engagement. Structured processes and expert support improved operations. Ongoing access to resources drives long-term business growth.
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ScreenConnect helped LTI Information Technology cut costs and boost efficiency. The MSP switched from LogMeIn to ConnectWise for better remote... support and lower expenses. Their technicians now resolve issues faster and with less frustration. The tool is easy to deploy, secure, and loved by the team. LTI-IT can focus more on client service thanks to streamlined operations.
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LOOKUP, an Australian managed service provider, used ConnectWise to fix inefficiencies in quoting, invoicing, and internal operations. The company replaced... manual, disconnected systems with ConnectWise tools for CRM, ticketing, project management, billing, and procurement. This change gave LOOKUP full visibility into business operations and resource use. As a result, they reduced labor costs by 30% and grew their team from 9 to 17. Peer networking through ConnectWise also helped them improve cybersecurity and managed services.
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IT Valuations helped Longleaf Systems and a local Greensboro IT firm merge successfully. They provided detailed business valuations and created... a pro forma for the new entity. The process gave both parties clarity on their assets and future expectations. The merger improved operational efficiency and set the business up for growth. IT Valuations' expertise and personal approach built trust and confidence in the deal.
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ConnectWise helped Libra ICT double their event attendance to 130-140 guests. Libra ICT used the ConnectWise Partner Program to upgrade... their event, blending education and entertainment. They moved from a local Dutch platform to ConnectWise PSA, S1, and CPQ for better integration. The partnership enabled Libra ICT to scale, add new services, and improve efficiency. ConnectWise support made it easier for Libra ICT to attract prospects and grow revenue.
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ConnectWise helped LG Networks, a Dallas-based MSP, consolidate its security platform and reduce the workload on technical staff. The ConnectWise Partner... Program enabled LG Networks to enhance marketing, use Market Development Funds for lead generation, and access valuable training. IT Nation events provided strategic insights and networking, supporting compliance and automation goals. As a result, LG Networks improved operational efficiency and achieved measurable business growth.
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ConnectWise helped Les Olson IT automate workflows and scale operations. The company unified IT management and improved efficiency using ConnectWise... RMM and MDR. Cybersecurity was strengthened with 24/7 SOC-backed protection. Marketing Development Funds from the Partner Program enabled impactful events and deeper client engagement. Peer networking and Office Technology sessions provided actionable insights. Les Olson IT grew its business and became a trusted advisor, all without extra costs.
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ConnectWise helped Leap Consulting, an IT services firm in Western Australia, streamline operations and improve data security. The platform enabled... seamless integration, accurate time tracking, and detailed reporting. Leap Consulting migrated 15 years of data to the cloud, making it more accessible and secure. ConnectWise supported their business growth by enhancing service delivery and resource management. The system's scalability allowed Leap Consulting to expand without losing service quality.
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ConnectWise helped Leap Consulting, an IT services provider in Perth, build a strong business foundation. By joining IT Nation Evolve,... Leap Consulting accessed peer support and industry insights. This led to better decision-making and smoother technology adoption. The program's tools and community helped them avoid late adoption pitfalls. Leap Consulting positioned itself for long-term growth and success.
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LDI Connect used the ConnectWise Asio platform to unify IT operations and boost efficiency. They integrated ConnectWise RMM, PSA, and... automation, which sped up ticket response and improved client satisfaction. The ConnectWise Partner Program and GlassHive marketing tools helped LDI Connect generate new leads and expand their reach. Market Development Funds supported leadership training and business growth. LDI Connect turned IT into a profitable, scalable business unit with measurable results and higher client loyalty.
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ConnectWise SIEM helped Kyber Security, a security-first MSSP, cut down on tool sprawl and improve efficiency. The company consolidated its... security tools into one platform, making it easier to manage alerts and proactively protect clients. Kyber Security now solves problems before clients notice them, boosting trust and satisfaction. The team delivers personalized support and scales its services without losing quality. ConnectWise SIEM made Kyber Security look like superstars to their clients.
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ConnectWise helped Kogo Limited, a London-based MSP, triple its size in 10 years. Kogo struggled with missed tickets and lack... of visibility before using ConnectWise Manage. The platform unified ticketing and operations, giving the team more control and insight. Adding ConnectWise Automate and Unite improved remote IT management and billing accuracy. Kogo now clears a hundred tickets a day and has grown from 7 to 22 employees.
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SonicWall used ConnectWise's IT Nation sponsorship to reach more managed service providers (MSPs) across the US. The event gave SonicWall... strong brand visibility and helped build trust with MSPs. SonicWall had deeper conversations and formed long-term partnerships. Sponsorship made SonicWall a key player in the cybersecurity space. The company now sees IT Nation as a vital part of its partner strategy.
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SentinelOne used ConnectWise Asio® to cut false alarms by 75% for MSPs. The certified integration tripled incident response speed. SentinelOne... embedded its AI-driven cybersecurity into the ConnectWise platform. This made it easier for MSPs to manage threats and scale services. The partnership helped SentinelOne reach more MSPs and improve customer experience. SentinelOne became a trusted vendor in the ConnectWise ecosystem.
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Proofpoint partnered with ConnectWise to integrate its enterprise-grade email security into the ConnectWise Asio platform. The challenge was to help... MSPs deliver advanced threat protection and user training without adding complexity. Through the ConnectWise Invent program, Proofpoint embedded security, DLP, and awareness training for seamless MSP workflows. The integration gave MSPs centralized visibility, faster threat response, and improved operational efficiency. ConnectWise’s own use of Proofpoint reinforces trust in the solution for partners and clients.
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