VoApps DirectDrop Voicemail helped Finance System, a medical collections agency in Richmond, Indiana, double its collections revenue. Before using VoApps,... agents spent most of their time manually dialing and leaving voicemails. After switching to DirectDrop Voicemail, the agency saw a 400% increase in inbound calls. Agents focused on helping consumers resolve balances instead of making outbound calls. Productivity and satisfaction improved across the team.
A leading online lender
- Financial Services
- Medium
USA
VoApps DirectDrop Voicemail helped a leading online lender automate outreach and boost engagement. The lender faced high manual workload and... needed to improve collections and loan growth. After integrating VoApps with their loan management system, they saw a 15x ROI in lending and 5x ROI in collections. Callback rates increased by 10% for loans and 6% for collections. The solution reduced manual dialing and improved team productivity.
VoApps DirectDrop Voicemail helped Check City, a payday loan lender, reach more customers faster. Manual dialing took too much time.... With DirectDrop Voicemail, Check City sent voice messages to many customers at once. This let customers call back when ready. Now, 53% of all inbound calls to the recovery department come from VoApps. VoApps also drove 18% of total collections in six months. The company saved money by lowering collection costs.
VoApps DirectDrop Voicemail helped FEDChex boost collections revenue. FEDChex needed to reach more mobile consumers while staying compliant. The company... used DirectDrop Voicemail to send messages directly to payers’ voicemails without calling. This led to a 16% call-back rate. FEDChex achieved 44 times ROI over the cost of voicemail deliveries. Collections soared and compliance was maintained.
Banking Case Studies and Customer Success Stories with VoApps
OnPath Federal Credit Union
- Banking
- Medium
Louisiana, USA
VoApps DirectDrop Voicemail, integrated with AKUVO, helped OnPath Federal Credit Union collect over $1 million in just 60 days. The team automated... outbound voicemail delivery, freeing advocates from manual dialing. This allowed staff to focus on inbound calls and complex delinquency cases. The integration was deployed in under a week with no internal technical resources needed. OnPath saw a 24% callback rate and improved operational efficiency without adding staff.
VoApps DirectDrop Voicemail helped a bank cut manual dials by 60%. The collections team saw a 25% increase in inbound... calls. Agents spent less time on manual outreach and more time helping customers resolve balances. Customers reported fewer interruptions and higher satisfaction. The bank improved collections performance and agent morale without adding staff.
VoApps DirectDrop Voicemail helped a credit union in the banking industry reduce manual dials by 60%. The solution let them... send voice messages straight to voicemail, cutting down on outbound calls. This led to a 25% increase in recovered past due payments on the first touchpoint. The credit union saw steady growth and better customer satisfaction. VoApps became a key part of their collections strategy.
VoApps DirectDrop Voicemail helped TDECU reach all members fast during Hurricane Laura. TDECU needed to share urgent updates and support... options. They used DirectDrop Voicemail to launch a campaign in 5 minutes. Members learned about fee waivers and new hours. The campaign saved members over $35,000 in ATM fees. TDECU got strong positive feedback from members.
Medical Devices Case Studies and Customer Success Stories with VoApps
Finance System, Inc.
- Medical Collections
VoApps DirectDrop Voicemail Service helped Finance System, Inc. reach more payers quickly. The agency used DirectDrop to send voicemails directly,... skipping outbound calls. This freed agents to handle more inbound calls. Inbound calls rose by 400%. Collections revenue doubled. The solution kept the agency compliant with regulations on mobile calls.
