Real-World Case Studies and Customer Success Stories with Vizury

Vizury helped Fossil connect online and offline shopping for their customers. Shoppers could check store inventory online and reserve products through WhatsApp. This made it easy for customers to try... and buy in stores. Fossil saw a 34% growth in repeat purchase rate, 87% of online leads converted to store sales, and achieved 23x ROI. The solution increased store visits and sales across India.
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Vizury helped Zivame, a leading lingerie brand in India, boost eCommerce results. Zivame wanted to reduce drop-offs and increase conversions on their website and app. Vizury launched retargeting camp...aigns using WhatsApp and their Engage360 Intellibid algorithm. Zivame saw an 8% increase in eCommerce conversions, 28% growth in reactivating app users, and a 31% increase in conversions from dormant users.
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Vizury's inStore solution helped PUMA boost retail sales by 23%. The brand wanted to increase footfall and sales in Singapore and Malaysia stores. Vizury enabled a 'Reserve at store' widget and used ...WhatsApp for personalized engagement. Store managers used Storeboard to track and close sales. PUMA saw a 45% rise in in-store bookings and achieved 27x ROI.
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Vizury’s Engage360 helped Zalora improve customer lifetime value with advanced personalization. Zalora faced high cart abandonment and user drop-offs. They used Vizury to run targeted WhatsApp campai...gns and dynamic segmentation. The solution included personalized recommendations and real-time event triggers. Zalora saw a 2.4x growth in conversions, 2x growth in engagement, and a 20-times uplift over previous push notifications.
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Vizury helped a multinational mobility as a service provider improve repeat booking rates using WhatsApp campaigns. The brand faced challenges converting new app installers and first-time riders. Viz...ury launched hyper-personalized campaigns and dynamic segmentation to target users based on behavior. The solution led to a 23% increase in repeat bookings, 87% growth in engagement rate, 45% increase in NPS, and 12x ROI. The ride booking journey became easier and more engaging for customers.
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Vizury helped a leading fintech brand improve digital lending for MSMEs using WhatsApp. The brand faced drop-offs during loan applications and low conversion rates. Vizury launched hyper-personalized... campaigns to engage users, retarget them on WhatsApp, and guide them through the loan process. The solution led to a 14% growth in loan disbursement rates, 34% growth in completed loan applications, 115% improvement in CSAT scores, and a 14x ROI.
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Vizury’s Engage360 helped Bewakoof lower their customer acquisition cost by 3x. The solution used Intellibid, which looks at over 40 user attributes to target the best users. Personalized WhatsApp ca...mpaigns brought users back to the app and increased engagement. Bewakoof saw a 4x boost in app conversions. The campaign focused on retargeting users who dropped off at different stages, improving conversions and marketing ROI.
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Vizury helped a leading South Asian skincare e-commerce store improve customer acquisition and retention. The brand wanted to build trust and drive sales through content-led engagement. Vizury launch...ed personalized WhatsApp campaigns to capture data and recommend products. The store saw a 4% higher website conversion rate, 78% engagement on WhatsApp, and achieved 2x ROI. This case highlights the impact of MarTech solutions for e-commerce growth.
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Vizury Engage360 helped Naturals, a leading salon chain, improve customer engagement using WhatsApp campaigns. Naturals wanted to reach customers on their preferred channels and drive visits to their... stores with special offers. The solution used data-driven insights and hyper-personalized campaigns to segment customers and create individualized journeys. As a result, Naturals saw a 32% increase in repeat footfall, over 7,000 store visits from WhatsApp campaigns, and a revenue boost of more than 1.7 million.
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