Real-World Case Studies and Customer Success Stories with Viafoura

Viafoura Community Building Suite helped ClickOnDetroit, part of Graham Media Group, improve user engagement and moderation. The company needed a cost-effective, real-time solution for commenting, no...tifications, and moderation across seven news sites. Viafoura enabled real-time commenting, social login, and intelligent auto moderation. In three months, ClickOnDetroit saw a 9% increase in comments per user, 59% more total comments and replies, 26% more replies per user, 69% more total interactions, and a 56% decrease in flagging. The solution improved user experience and made community management easier.
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Viafoura helped Swift Communications boost audience engagement by 2.6 times. The Conversations tool made commenting easier and more open, letting users log in with email or social profiles. Swift gai...ned access to first-party data, allowing for better personalization and ad targeting. Ad placement in comments opened new revenue streams. Automatic Moderation cut moderation time by 70% and reduced spam comments by 99%. The platform improved both user and team experiences, leading to more contributors and higher engagement.
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Viafoura’s Audience Engagement Suite helped Griffin Communications boost digital engagement. Griffin faced low online traffic and limited resources. Viafoura’s tools enabled direct audience interacti...on, better moderation, and data collection. Griffin saw 500,000 more unique visitors each month. Registered users grew by 31%. Comments increased by 255% quarter over quarter. Likes grew by 89%. Daily logged-in users rose by 22%. Time on site also increased. Griffin gained more ad revenue and kept discussions positive with AI moderation.
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Viafoura’s Conversations solution helped Postmedia boost engagement in its newsrooms. Journalists posted a first comment to spark discussion and set a positive tone. The initiative led to a 55% incre...ase in registrations per article. Total average comments rose by 380%. Time spent in comments went up by 45%. Average likes increased by 347%. This strategy built stronger community and trust for Postmedia.
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Viafoura Community Building Platform helped El Tiempo improve user engagement. El Tiempo wanted to connect more with its readers and understand user interactions. They replaced their old commenting s...ystem with Viafoura for better engagement tools and analytics. After using Viafoura, El Tiempo saw a 55% increase in pageviews, 64% more attention minutes, and 82% more likes. The platform also boosted comments, replies, and time spent on site.
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Viafoura’s moderation services helped Graham Media Inc. manage offensive comments on their news sites. The Automatic Moderation Engine and Moderation Services saved staff 200 hours per month. Editors... could focus on engaging positive users, increasing daily logged-in users by 62%. The average user lifetime value grew by 150%. Engagement programs like Ask Me Anything and Live Stories boosted registrations and community interaction.
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Viafoura Community Building Suite helped CBC fight disruptive trolling and boost user engagement. CBC used civility tools like email verification and user muting to improve online discussions. CBC sa...w a 20% increase in average daily attention time per user. Comments per user rose by 35%, replies by 34%, and likes by 62%. New daily registered users increased by 45%. Flagged comments dropped by 23%. CBC improved retention, loyalty, and created a safer online community.
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Viafoura Real-Time Conversation helped Grupo Nación, a leading Costa Rican media company, move away from Facebook comments to gain more control over user data. Grupo Nación used Viafoura's native reg...istration, engagement tools, and real-time commenting to boost user interaction and build direct relationships with readers. After implementation, they saw monthly increases of 5,000 to 7,000 new users and a 180% rise in new registered users in Q3 2018. The platform enabled fast subscription growth and full ownership of first-party data.
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Viafoura helped Sportsnet improve user engagement by removing the 'load comments' button. Now, top comments show automatically at the end of each article. This change made it easier for fans to join ...conversations. Sportsnet saw a 24% increase in time spent in comments, a 14% rise in registrations per million page views, and a 262% increase in comment readers. The new setup encourages real-time interaction and builds a stronger fan community.
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Viafoura helped the Online News Association (ONA) run its ONA20 conference online. ONA needed a way to keep hundreds of attendees engaged and connected. Viafoura’s chat and audience engagement tools ...let users join discussions, ask questions, and network without leaving the event site. 1880 people attended ONA20. 70% of attendees watched 70% of each session live. Attendees enjoyed a seamless, branded experience and stayed on the event pages longer.
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Viafoura's auto-moderation helped GEDI Group boost user engagement on their digital platforms. Before, users waited 18.4 minutes for comment approval, slowing real-time conversations. After switching... to auto-moderation, GEDI saw a 33% increase in comments and a 19% growth in commenters. Human moderation workload dropped by 57%. Now, 85% of comments go live instantly. GEDI Group expects to double their community volumes next year.
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Viafoura helped Sonoma Media Investments boost reader engagement and community interaction. SMI used Viafoura's Conversations, Moderation, Notification Bell, and Broadcast notifications. Readers now ...find active discussions more easily and get alerts for replies and likes. SMI saw a 583% increase in anonymous to active engaged users, a 93% rise in pageviews per user, and an 85% increase in registered UGC contributors. Impressions in the commenting section grew by 14.6%, driving more ad revenue.
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Viafoura Community Chat and Conversations helped Reach PLC boost sports fan engagement by 150% in three months. The team faced low engagement, unproductive comments, and challenges during COVID-19. V...iafoura tools enabled interactive chats with journalists and automatic moderation. Registration for participation increased registered users. The solution saved 120 hours per month in moderation and led to a 117% rise in total comment volume.
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Viafoura Community Building Suite helped Pelmorex Corp. boost active community web memberships by over 50%. Pelmorex wanted to increase user engagement, registrations, and improve community standards... on The Weather Network and MétéoMédia. They used Viafoura tools for real-time comments, user profiles, auto moderation, and personalized news feeds. In six months, they saw a 122% rise in comments, 4.5x more pageviews, 272% more replies, and 327% more user interactions. Registered users visited 31.5% more pages and 233% more often than non-registered users.
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Viafoura Community Building Suite helped The Virginian-Pilot grow daily active users and paid subscribers. The Virginian-Pilot wanted to boost onsite engagement and reduce moderation time. Viafoura p...rovided tools for real-time conversations, auto moderation, and audience insights. After one year, time spent on site doubled, pageviews from daily active users rose 39%, comments per article increased 10%, and overall likes went up 19%. The newsroom now uses first-party data to track engagement and saves time with automated moderation.
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Viafoura helped The Independent improve user engagement and increase registrations. The Independent faced low engagement and manual moderation challenges. Viafoura's automatic moderation and new comm...enting tools made conversations civil and easy. The Independent added a registration gate to capture user data. Registrations increased by 100% in 12 months. Users spent 15 times more time on-site after registering.
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Viafoura Conversations helped The Philadelphia Inquirer boost engagement on Inquirer.com during Eagles games. The Gameday Central feature offered live video, real-time comments, and stats for fans. V...iafoura’s tool powered the comments and used automated moderation to keep discussions civil. The site saw a 4.5x increase in on-site engagement, a 14% rise in registrations, and a 20% increase in time spent by subscribers. Fans spent 59% of their time in the comments section, showing strong interaction.
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Viafoura helped RDS improve live event engagement. RDS used Viafoura’s Live Blog and Community Chat during the NHL draft lottery. Fans could interact in real time and register easily. Registrations i...ncreased by 2.5 times. Comments rose by 385%. Time spent in comments grew 7 times. Unique commenters increased by 64%. Unique views went up by 121%.
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