Vanilla Forums Overview
This is a summary of the comprehensive capabilities and benefits of Vanilla Forums based on over 1134 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Vanilla Forums, Khoros Communities, Discourse, inSided community, Packback, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Vanilla Forums is right for your needs? Our Cuspera AI engine can evaluate how Vanilla Forums fits your specific business needs, industry, and context. Get your personalized assessment report today.
Vanilla Forums supports business activities such as:
- Engagement Management
- Helpdesk Management
- Communication Management
- Sales Document Management
- Knowledge Management
Vanilla Forums can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Scale Best Practices, Increase Sales & Revenue, Improve Stakeholder Relations, etc. It can help manage these activities if you use User Generated Content Blogs Social Media etc. for these needs. As a solution, Vanilla Forums's capabilities include Gamification, Dashboard, Alerts: Popups & Notifications, etc.
Vanilla Forums Computer Software Vertical is its biggest customer base.
Reviews
"...Allows our users to engage and communicate in a fashion that was similar to previously used software, while simultaneously being a significantly more stable and less stressful product...." Peer review by Garrett Gero, Entertainment
Cuspera Reviews
43 buyers and buying teams have used Cuspera to assess how well Vanilla Forums solved their Community Management needs. Cuspera uses 1134 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Vanilla Forums.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Vanilla Forums.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with User Generated Content and Blogs |
4.98/5 ★ |
"...Allows our users to engage and communicate in a fashion that was similar to previously used software, while simultaneously being a significantly more stable and less stressful product...." Peer review by Garrett Gero, Entertainment |
| engaging and following up |
4.98/5 ★ |
"...Multiple departments in our organisation have an interest in community engagement...." Peer review by Manager in Customer Service |
| Helpdesk Management with Social Media |
4.58/5 ★ |
"...Support was very helpful and professional in helping us migrate...." Peer review by Administrator |
| Communication Management with User Generated Content, Blogs and Games |
4.53/5 ★ |
"...Vanilla was chosen as the foundation for building a community and publishing platform promoting news, articles and services of interest for German and Chinese users...." Peer review by Administrator |
| sending & publishing communications |
4.84/5 ★ |
"...Edits and changes to the content published work the first time...." Peer review by David Albers |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with User Generated Content and Blogs |
4.98/5 ★ |
"...Allows our users to engage and communicate in a fashion that was similar to previously used software, while simultaneously being a significantly more stable and less stressful product...." Peer review by Garrett Gero, Entertainment |
|
| engaging and following up |
4.98/5 ★ |
| Helpdesk Management with Social Media |
4.58/5 ★ |
"...Support was very helpful and professional in helping us migrate...." Peer review by Administrator |
|
| Communication Management with User Generated Content, Blogs and Games |
4.53/5 ★ |
"...Vanilla was chosen as the foundation for building a community and publishing platform promoting news, articles and services of interest for German and Chinese users...." Peer review by Administrator |
|
| sending & publishing communications |
4.53/5 ★ |
24+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1134 insights from peers and experts to help you assess how these Vanilla Forums use cases fit your Community Management needs.
Frequently Asked Questions(FAQ)
for Vanilla Forums
What is Vanilla Forums?
What is Vanilla Forums used for?
What are the top features of Vanilla Forums?
Who uses Vanilla Forums?
What are Vanilla Forums alternatives?
Where is Vanilla Forums located?
Popular Business Setting
for Vanilla Forums
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Vanilla Forums to Acquire customers and Enhance customer relationships
Vanilla Forums Alternatives
Peer and Expert Opinion on Features
for Vanilla Forums
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (42) |
| Dashboard | Read Reviews (24) |
| Alerts: popups & Notifications | Read Reviews (13) |
| Ticketing | Read Reviews (12) |
| Widgets | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (42) |
| Dashboard | Read Reviews (24) |
| Alerts: popups & Notifications | Read Reviews (13) |
| Ticketing | Read Reviews (12) |
| Widgets | Read Reviews (11) |
IT and Other Capabilities
for Vanilla Forums
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (68) |
| Data Export | Read Reviews (60) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (68) |
| Data Export | Read Reviews (60) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (48) |
| Phone Support | Read Reviews (28) |
| Chat Support | Read Reviews (30) |
| 24/7 Support | Read Reviews (240) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (48) |
| Phone Support | Read Reviews (28) |
| Chat Support | Read Reviews (30) |
| 24/7 Support | Read Reviews (240) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (138) |
| Analytics | Read Reviews (38) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (138) |
| Analytics | Read Reviews (38) |
Software Failure Risk Guidance
?for Vanilla Forums
Overall Risk Meter
Top Failure Risks for Vanilla Forums
Vendor Profile Details
Company Name
Vanilla
Company Website
https://vanillaforums.com/en/HQ Location
2045 Rue Stanley, Suite 1,000, Montreal, Quebec H3A 2V4, CA
Employees
11-50
Social
Financials
SERIES A
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