Vanilla Forums Overview

Vanilla Forums is a customer community software designed to help the companies drive loyalty, enhance sales, and improve upon the customer service.

The primary features offered by the platform includes forums, knowledge base, questions & answers (Q&A), ideation and gamification. Other features include Performance Tracking, Revision History, Automated Summaries, Federated Search, Discussion Types, Mentions, notifications, avatars, auto save, private messaging and smart history.

The tool offers integration with CRM systems using single sign-on feature. It also offers base themes and layouts which can be customized by modifying the HTML and CSS.

Cuspera Reviews

43 buyers and buying teams have used Cuspera to assess how well Vanilla Forums solved their Community Management needs. Cuspera uses 1134 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Vanilla Forums.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Internal Communications
  • Improve ROI
  • Grow Market Share
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Vanilla Forums.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with User Generated Content and Blogs

4.98/5

Read Reviews (83)

"...We have seen our time-on-site increase as well as overall engagement...."
engaging and following up

4.98/5

Read Reviews (58)

"...Other alternatives appeared to have high engagement costs with any change...."
Helpdesk Management with Social Media

4.58/5

Read Reviews (28)

"...This helps reduce repeat support issues and gives us a platform to communicate with our clients...."
Communication Management with User Generated Content, Blogs and Games

4.53/5

Read Reviews (23)

"...We can quickly create new forums when publishing new games...."
sending & publishing communications

4.84/5

Read Reviews (20)

"...Vanilla Forums is a cloud-hosted community management platform for companies in technology, media and publishing, gaming, financial services, consumer goods and other industries...."
PEER EXPERIENCES
Engagement Management with User Generated Content and Blogs

4.98/5

Read Reviews (83)

"...We have seen our time-on-site increase as well as overall engagement...." Peer review by Patrick M., Sports
engaging and following up

4.98/5

Read Reviews (58)

Helpdesk Management with Social Media

4.58/5

Read Reviews (28)

"...This helps reduce repeat support issues and gives us a platform to communicate with our clients...." Peer review by Zach J., Information Technology and Services
Communication Management with User Generated Content, Blogs and Games

4.53/5

Read Reviews (23)

"...We can quickly create new forums when publishing new games...." Peer review by Fritz Hahn, Design
sending & publishing communications

4.53/5

Read Reviews (20)

24+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1134 insights from peers and experts to help you assess how these Vanilla Forums use cases fit your Community Management needs.

Popular Business Setting

for Vanilla Forums

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Vanilla Forums to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Vanilla Forums

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.72/5

Read Reviews (42)
Dashboard

2.71/5

Read Reviews (24)
Alerts: popups & Notifications

3.16/5

Read Reviews (13)
Ticketing

4.68/5

Read Reviews (12)
Widgets

3.71/5

Read Reviews (11)
FEATURES RATINGS AND REVIEWS
Gamification

4.72/5

Read Reviews (42)
Dashboard

2.71/5

Read Reviews (24)
Alerts: popups & Notifications

3.16/5

Read Reviews (13)
Ticketing

4.68/5

Read Reviews (12)
Widgets

3.71/5

Read Reviews (11)

IT and Other Capabilities

for Vanilla Forums

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.11/5

Read Reviews (68)
Data Export

3.99/5

Read Reviews (60)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.11/5

Read Reviews (68)
Data Export

3.99/5

Read Reviews (60)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.87/5

Read Reviews (48)
Phone Support

4.83/5

Read Reviews (28)
Chat Support

4.76/5

Read Reviews (30)
24/7 Support

4.72/5

Read Reviews (240)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.87/5

Read Reviews (48)
Phone Support

4.83/5

Read Reviews (28)
Chat Support

4.76/5

Read Reviews (30)
24/7 Support

4.72/5

Read Reviews (240)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.58/5

Read Reviews (1)
Custom Reports

3.49/5

Read Reviews (138)
Analytics

1.64/5

Read Reviews (38)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.58/5

Read Reviews (1)
Custom Reports

3.49/5

Read Reviews (138)
Analytics

1.64/5

Read Reviews (38)

Software Failure Risk Guidance

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for Vanilla Forums

Overall Risk Meter

Low Medium High

Top Failure Risks for Vanilla Forums

Vendor Profile Details

Company Name

Vanilla

HQ Location

2045 Rue Stanley, Suite 1,000, Montreal, Quebec H3A 2V4, CA

Employees

11-50

Social

Financials

Series A