Vanilla Forums Overview
Vanilla Forums is a customer community software designed to help the companies drive loyalty, enhance sales, and improve upon the customer service.
The primary features offered by the platform includes forums, knowledge base, questions & answers (Q&A), ideation and gamification. Other features include Performance Tracking, Revision History, Automated Summaries, Federated Search, Discussion Types, Mentions, notifications, avatars, auto save, private messaging and smart history.
The tool offers integration with CRM systems using single sign-on feature. It also offers base themes and layouts which can be customized by modifying the HTML and CSS.
Cuspera Reviews
43 buyers and buying teams have used Cuspera to assess how well Vanilla Forums solved their Community Management needs. Cuspera uses 1134 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Vanilla Forums.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Vanilla Forums.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with User Generated Content and Blogs |
4.98/5 ★ |
"...Multiple departments in our organisation have an interest in community engagement...." Peer review by Manager in Customer Service |
| engaging and following up |
4.98/5 ★ |
"...Multiple departments in our organisation have an interest in community engagement...." Peer review by Verified User, Manager in Customer Service, Computer Software |
| Helpdesk Management with Social Media |
4.58/5 ★ |
"...This helps reduce repeat support issues and gives us a platform to communicate with our clients...." Peer review by Zach J., Information Technology and Services |
| Communication Management with User Generated Content, Blogs and Games |
4.53/5 ★ |
"...The webinars I've watched were very helpful, and I've downloaded and read just about every eBook Vanilla has published (from their resources) to get advice and roadmaps for different aspects of managing a forum...." Peer review by Sue Creaser |
| sending & publishing communications |
4.84/5 ★ |
"...We can quickly create new forums when publishing new games...." Peer review by Fritz Hahn, Design |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with User Generated Content and Blogs |
4.98/5 ★ |
"...Multiple departments in our organisation have an interest in community engagement...." Peer review by Manager in Customer Service |
|
| engaging and following up |
4.98/5 ★ |
| Helpdesk Management with Social Media |
4.58/5 ★ |
"...This helps reduce repeat support issues and gives us a platform to communicate with our clients...." Peer review by Zach J., Information Technology and Services |
|
| Communication Management with User Generated Content, Blogs and Games |
4.53/5 ★ |
"...The webinars I've watched were very helpful, and I've downloaded and read just about every eBook Vanilla has published (from their resources) to get advice and roadmaps for different aspects of managing a forum...." Peer review by Sue Creaser |
|
| sending & publishing communications |
4.53/5 ★ |
24+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1134 insights from peers and experts to help you assess how these Vanilla Forums use cases fit your Community Management needs.
Frequently Asked Questions(FAQ)
for Vanilla Forums
What is Vanilla Forums?
What is Vanilla Forums used for?
What are the top features of Vanilla Forums?
Who uses Vanilla Forums?
What are Vanilla Forums alternatives?
Where is Vanilla Forums located?
Popular Business Setting
for Vanilla Forums
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Vanilla Forums to Acquire customers and Enhance customer relationships
Vanilla Forums Alternatives
Peer and Expert Opinion on Features
for Vanilla Forums
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (42) |
| Dashboard | Read Reviews (24) |
| Alerts: popups & Notifications | Read Reviews (13) |
| Ticketing | Read Reviews (12) |
| Widgets | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (42) |
| Dashboard | Read Reviews (24) |
| Alerts: popups & Notifications | Read Reviews (13) |
| Ticketing | Read Reviews (12) |
| Widgets | Read Reviews (11) |
IT and Other Capabilities
for Vanilla Forums
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (68) |
| Data Export | Read Reviews (60) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (68) |
| Data Export | Read Reviews (60) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (48) |
| Phone Support | Read Reviews (28) |
| Chat Support | Read Reviews (30) |
| 24/7 Support | Read Reviews (240) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (48) |
| Phone Support | Read Reviews (28) |
| Chat Support | Read Reviews (30) |
| 24/7 Support | Read Reviews (240) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (138) |
| Analytics | Read Reviews (38) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (138) |
| Analytics | Read Reviews (38) |
Software Failure Risk Guidance
?for Vanilla Forums
Overall Risk Meter
Top Failure Risks for Vanilla Forums
Vendor Profile Details
Company Name
Vanilla
Company Website
https://vanillaforums.com/en/HQ Location
2045 Rue Stanley, Suite 1,000, Montreal, Quebec H3A 2V4, CA
Employees
11-50
Social
Financials
Series A
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