UserEcho Overview
This is a summary of the comprehensive capabilities and benefits of UserEcho based on over 202 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
UserEcho, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if UserEcho is right for your needs? Our Cuspera AI engine can evaluate how UserEcho fits your specific business needs, industry, and context. Get your personalized assessment report today.
UserEcho supports business activities such as:
- Knowledge Management
- Helpdesk Management
- Engagement Management
- Customer Feedback Management
- Lifetime Value Management
UserEcho can help you with many business goals, such as Enhance Customer Relationships, Build Brand Awareness, and Scale Best Practices. It can help manage these activities if you use Chat User Generated Content Blogs etc. for these needs. As a solution, UserEcho's capabilities include Ticketing.
UserEcho Education Vertical is its biggest customer base.
Reviews
"Brilliant product and support - We have been testing and looking for a suitable forum platform that's affordable and have a huge feature set, UserEcho meets them all, of course support which is second to note, fast response, good communication. Than...ks very much! " - Sean Davis
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well UserEcho solved their Help Desk needs. Cuspera uses 202 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Build Brand Awareness are the most popular business priorities peers achieved using UserEcho.
Use Cases
Peers recommend Knowledge Management , Helpdesk Management , Engagement Management , as the business use cases that they have been most satisfied while using UserEcho.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Knowledge Management with Chat, User Generated Content, Blogs and E-Mail |
4.89/5 ★ |
"...User feedback, ticketing, helpdesk + knowledge base...." Peer review by Daniel H, Director of Product |
| sharing knowledge |
3.42/5 ★ |
"...Organizations can share knowledge, solutions & workarounds with team members and customers...." Peer review |
| Helpdesk Management with User Generated Content, Blogs and Chat |
4.93/5 ★ |
"...The platform also includes helpdesk and live chat, and comprehensive analytics. ..." 25 Tools for Website Feedback Button and How to Set It Up |
| Engagement Management with Support Groups |
4.72/5 ★ |
"...I wanted to follow-up publicly saying how easy and helpful that the UserEcho team made our migration process...." Testimonial by David Howard, Associate Director, NC State University |
| engaging and following up |
4.41/5 ★ |
"...I have been using UserEcho for a couple of years now and it works great and helps keeping my users engaged...." Peer review by Stéphane H, CEO & Founder, Internet |
| PEER EXPERIENCES | |
|---|---|
| Knowledge Management with Chat, User Generated Content, Blogs and E-Mail |
4.89/5 ★ |
"...User feedback, ticketing, helpdesk + knowledge base...." Peer review by Daniel H, Director of Product |
|
| sharing knowledge |
4.89/5 ★ |
| Helpdesk Management with User Generated Content, Blogs and Chat |
4.93/5 ★ |
"...The platform also includes helpdesk and live chat, and comprehensive analytics. ..." 25 Tools for Website Feedback Button and How to Set It Up |
|
| Engagement Management with Support Groups |
4.72/5 ★ |
"...I wanted to follow-up publicly saying how easy and helpful that the UserEcho team made our migration process...." Testimonial by David Howard, Associate Director, NC State University |
|
| engaging and following up |
4.72/5 ★ |
4+ more Business Use Cases
Our AI advisor, Wyz, harnessed 202 insights from peers and experts to help you assess how these UserEcho use cases fit your Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Brilliant product and support - We have been testing and looking for a suitable forum platform that's affordable and have a huge feature set, UserEcho meets them all, of course support which is second to note, fast response, good communication. Thanks very much! Testimonial By Sean Davis |
|
Userecho.com chosen because they instantly respond to all questions. As the saying goes, service with a human face. Testimonial By Sergey Ponomarenko |
|
Exceptional support quality. The team behind UserEcho is extremely fast in responding to any queries. Testimonial By Andrew Sytsko |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sean Davis Co-Founder CallerAds |
Brilliant product and support - We have been testing and looking for a suitable forum platform that's affordable and have a huge feature set, UserEcho meets them all, of course support which is second to note, fast response, good communication. Thanks very much! Testimonial By Sean Davis |
|
Sergey Ponomarenko CTO Workle |
Userecho.com chosen because they instantly respond to all questions. As the saying goes, service with a human face. Testimonial By Sergey Ponomarenko |
|
Andrew Sytsko Product Director Anturis |
Exceptional support quality. The team behind UserEcho is extremely fast in responding to any queries. Testimonial By Andrew Sytsko |
Popular Business Setting
for UserEcho
Top Industries
- Education
- Marketing and Advertising
- Internet
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used UserEcho to Enhance customer relationships and Build brand awareness
Peer and Expert Opinion on Features
for UserEcho
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (18) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (18) |
IT and Other Capabilities
for UserEcho
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (12) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (12) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (18) |
| 24/7 Support | Read Reviews (75) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (18) |
| 24/7 Support | Read Reviews (75) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
Software Failure Risk Guidance
?for UserEcho
Overall Risk Meter
Top Failure Risks for UserEcho
Vendor Profile Details
Company Name
UserEcho
Company Website
https://userecho.com/HQ Location
Employees
1-10
Social
Financials
PRIVATE
Get a personalised risk report for UserEcho
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