About Thunderhead
Thunderhead is a Customer Journey and Experience platform with a unifying layer of technology that learns, understands and orchestrates customer conversations and journeys across all interactions and organizational silos. It helps brands get closer to their customers by helping them to better understand and meet the wants and needs of every individual customer, regardless of where, when, and how they interact.
Thunderhead's ONE Engagement Hub is a customer engagement solution designed to enhance the experience of customers across multiple channels and platforms. It provides a visualization into the customer journey, allowing to map, monitor and optimize multi-channel customer communication.
The ONE Engagement Hub from Thunderhead provides a suite of intelligence tools that give real-time analytics, journey visualization and actionable insights. Journey performance can be monitored in real-time and measured in the form of KPIs and metrics. It can also be used to create smart, personalized content based on customer behavior, that is delivered at the optimal time and to the right channel or device.
Cuspera Reviews
Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Thunderhead solves your Customer Journey and Experience needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Thunderhead.
Use Cases
Peers recommend Engagement Management , Advertisement , Helpdesk Management , as the business use cases that they have been most satisfied while using Thunderhead.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.97/5 ★ |
"...These would be mobilized for identifying lookalikes, and our engagement and reward strategies. ..." Case Study Cleveland Cavaliers |
| engaging and following up |
4.97/5 ★ |
|
| Advertisement with Website, Social Media and Display Advertisement |
4.32/5 ★ |
"...The cookie is used by Twitter.com in order to determine the number of visitors accessing the website through twitter advertisement content...." Customer Journey Orchestration at Scale |
| Helpdesk Management with Phone Calls, Offline and Point Of Sale |
4.30/5 ★ |
"...Customer Journey Orchestration also provides the means to iron out journey hotspots throughout; across website, call center, app or store...." What is Customer Journey Orchestration? |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.97/5 ★ |
"...These would be mobilized for identifying lookalikes, and our engagement and reward strategies. ..." Case Study Cleveland Cavaliers |
|
| engaging and following up |
4.97/5 ★ |
| Advertisement with Website, Social Media and Display Advertisement |
4.32/5 ★ |
"...The cookie is used by Twitter.com in order to determine the number of visitors accessing the website through twitter advertisement content...." Customer Journey Orchestration at Scale |
|
| Helpdesk Management with Phone Calls, Offline and Point Of Sale |
4.30/5 ★ |
"...Customer Journey Orchestration also provides the means to iron out journey hotspots throughout; across website, call center, app or store...." What is Customer Journey Orchestration? |
|
24+ more Business Use Cases
Our AI advisor, Wyz, harnessed 951 insights from peers and experts to help you assess how these Thunderhead use cases fit your Customer Journey and Experience needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Thunderhead's ONE is a unique platform for customer engagement and quickly gives us the ability to truly understand our candidates and clients and service their needs in real-time, marking a momentous point in our ability to build engagement. Testimonial By Eamon Collins |
|
With the ONE Engagement Hub we are able to provide the level of service agility and responsiveness that our customers expect, regardless of the nature of the contact or their location. Testimonial By Pete Davies |
|
With ONE we're able to understand our fan journeys across every touchpoint in real-time and then deliver a more relevant, personalized, consistent experience for our fans every time. Quite literally a game changer for fan engagement. Testimonial By Mike Conley |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Eamon Collins Group Marketing Director PageGroup |
Thunderhead's ONE is a unique platform for customer engagement and quickly gives us the ability to truly understand our candidates and clients and service their needs in real-time, marking a momentous point in our ability to build engagement. Testimonial By Eamon Collins |
|
Pete Davies Head of Digital Engineering Solutions Uniper |
With the ONE Engagement Hub we are able to provide the level of service agility and responsiveness that our customers expect, regardless of the nature of the contact or their location. Testimonial By Pete Davies |
|
Mike Conley CIO Cleveland Cavaliers |
With ONE we're able to understand our fan journeys across every touchpoint in real-time and then deliver a more relevant, personalized, consistent experience for our fans every time. Quite literally a game changer for fan engagement. Testimonial By Mike Conley |
Peers used Thunderhead to Acquire customers and Enhance customer relationships
Thunderhead Alternatives
Peer and Expert Opinion on Features
for Thunderhead
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (60) |
| Ticketing | Read Reviews (12) |
| Micro customer segmenting | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (60) |
| Ticketing | Read Reviews (12) |
| Micro customer segmenting | Read Reviews (5) |
IT and Other Capabilities
for Thunderhead
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (53) |
| Data Import | Read Reviews (77) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (53) |
| Data Import | Read Reviews (77) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (36) |
| Email Support | Read Reviews (4) |
| Chat Support | Read Reviews (2) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (36) |
| Email Support | Read Reviews (4) |
| Chat Support | Read Reviews (2) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (18) |
| Analytics | Read Reviews (79) |
| Custom Reports | Read Reviews (151) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (18) |
| Analytics | Read Reviews (79) |
| Custom Reports | Read Reviews (151) |
Failure Risk Guidance Security Report
?for Thunderhead
Overall Risk Meter
Top Failure Risks for Thunderhead
Vendor Profile Details
Company Name
Thunderhead
Company Website
https://www.thunderhead.com/HQ Location
Ingeni building, 5th Floor, Soho, London, W1F 0DJ, GB
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