Thunderhead Overview
Thunderhead is a Customer Journey and Experience platform with a unifying layer of technology that learns, understands and orchestrates customer conversations and journeys across all interactions and organizational silos. It helps brands get closer to their customers by helping them to better understand and meet the wants and needs of every individual customer, regardless of where, when, and how they interact.
Thunderhead's ONE Engagement Hub is a customer engagement solution designed to enhance the experience of customers across multiple channels and platforms. It provides a visualization into the customer journey, allowing to map, monitor and optimize multi-channel customer communication.
The ONE Engagement Hub from Thunderhead provides a suite of intelligence tools that give real-time analytics, journey visualization and actionable insights. Journey performance can be monitored in real-time and measured in the form of KPIs and metrics. It can also be used to create smart, personalized content based on customer behavior, that is delivered at the optimal time and to the right channel or device.
Cuspera Reviews
78 buyers and buying teams have used Cuspera to assess how well Thunderhead solved their Customer Journey and Experience needs. Cuspera uses 919 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Thunderhead.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Thunderhead.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.97/5 ★ |
"...Thunderhead s ONE is a unique platform for customer engagement and quickly gives us the ability to truly understand our candidates and clients and service their needs in real-time, marking a momentous point in our ability to build engagement...." Peer review by Eamon Collins, Group Marketing Director, PageGroup |
| engaging and following up |
4.97/5 ★ |
"...Our solution sits across the systems of record you already rely on, and despite them not being designed with the omni-channel customer journey in mind, our engagement layer will unify all of your systems, helping your sales, service and marketing teams gain a holistic view of each and every customer to deliver consistent, valuable conversations every time. ..." Case Study ONE for Auto |
| Helpdesk Management with Phone Calls |
4.25/5 ★ |
"...However, as important as they are, the dealership is simply another touchpoint, one in a long list that car buyers engage with on a journey that will include websites, mobile apps, emails, call centers, brochures and SMS...." Case Study ONE for Auto |
| Communication Management with Omnichannel |
4.32/5 ★ |
"...Real-time Interaction Management (decision-making):..." What is a Customer Data Platform (CDP)? |
| sending & publishing communications |
3.15/5 ★ |
"...Here s where you ll find our published articles and commentary. ..." Thunderhead |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.97/5 ★ |
"...Thunderhead s ONE is a unique platform for customer engagement and quickly gives us the ability to truly understand our candidates and clients and service their needs in real-time, marking a momentous point in our ability to build engagement...." Peer review by Eamon Collins, Group Marketing Director, PageGroup |
|
| engaging and following up |
4.97/5 ★ |
| Helpdesk Management with Phone Calls |
4.25/5 ★ |
"...However, as important as they are, the dealership is simply another touchpoint, one in a long list that car buyers engage with on a journey that will include websites, mobile apps, emails, call centers, brochures and SMS...." Case Study ONE for Auto |
|
| Communication Management with Omnichannel |
4.32/5 ★ |
"...Real-time Interaction Management (decision-making):..." What is a Customer Data Platform (CDP)? |
|
| sending & publishing communications |
4.32/5 ★ |
26+ more Business Use Cases
Our AI advisor, Wyz, harnessed 919 insights from peers and experts to help you assess how these Thunderhead use cases fit your Customer Journey and Experience needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With the ONE Engagement Hub we are able to provide the level of service agility and responsiveness that our customers expect, regardless of the nature of the contact or their location. Testimonial By Pete Davies |
|
ONE is a truly ground-breaking solution for customer engagement. It has allowed us to understand our customer's behavior before they make a booking, tailor a customer journey to ensure each customer is dealt with as an individual. Testimonial By Guy Parsons |
|
With ONE we're able to understand our fan journeys across every touchpoint in real-time and then deliver a more relevant, personalized, consistent experience for our fans every time. Quite literally a game changer for fan engagement. Testimonial By Mike Conley |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Pete Davies Head of Digital Engineering Solutions Uniper |
With the ONE Engagement Hub we are able to provide the level of service agility and responsiveness that our customers expect, regardless of the nature of the contact or their location. Testimonial By Pete Davies |
|
Guy Parsons CEO EasyHotel |
ONE is a truly ground-breaking solution for customer engagement. It has allowed us to understand our customer's behavior before they make a booking, tailor a customer journey to ensure each customer is dealt with as an individual. Testimonial By Guy Parsons |
|
Mike Conley CIO Cleveland Cavaliers |
With ONE we're able to understand our fan journeys across every touchpoint in real-time and then deliver a more relevant, personalized, consistent experience for our fans every time. Quite literally a game changer for fan engagement. Testimonial By Mike Conley |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study ONE for AutoRead More |
|
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Case Study SilverstoneRead More |
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Case Study PageGroupRead More |
Popular Business Setting
for Thunderhead
Top Industries
- Management Consulting
- Automotive
- Sports
Popular in
Peers used Thunderhead to Enhance customer relationships and Acquire customers
Thunderhead Alternatives
Peer and Expert Opinion on Features
for Thunderhead
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (45) |
| Ticketing | Read Reviews (10) |
| Feedback surveys | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (45) |
| Ticketing | Read Reviews (10) |
| Feedback surveys | Read Reviews (6) |
IT and Other Capabilities
for Thunderhead
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (73) |
| Data Export | Read Reviews (32) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (73) |
| Data Export | Read Reviews (32) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (48) |
| Email Support | Read Reviews (5) |
| Chat Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (48) |
| Email Support | Read Reviews (5) |
| Chat Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (23) |
| Custom Reports | Read Reviews (142) |
| Analytics | Read Reviews (102) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (23) |
| Custom Reports | Read Reviews (142) |
| Analytics | Read Reviews (102) |
Software Failure Risk Guidance
?for Thunderhead
Overall Risk Meter
Top Failure Risks for Thunderhead
Vendor Profile Details
Company Name
Thunderhead
Company Website
https://www.thunderhead.com/HQ Location
Stanford Building, 27A Floral Street, London, WC2E 9EZ, GB
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