Medallia Experience Orchestration Overview

Medallia Experience Orchestration identifies real-time customer intent, ensuring every action is the right action for each customer moment. Customer interactions are optimized through proactive insights.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Medallia Experience Orchestration.

Other use cases:

  • Touchpoint Management
  • Lifetime Value Management
  • Lead Engagement
  • Cross Selling
  • Training & Onboarding
  • Measuring Customer Satisfaction
  • Campaign Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Medallia Experience Orchestration.

Other priorities:

  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Grow Market Share
  • Improve Digital And Social Presence
  • Improve ROI
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Medallia Experience Orchestration Use-Cases and Business Priorities: Customer Satisfaction Data

Medallia Experience Orchestration works with different mediums / channels such as Phone Calls. Omnichannel. Offline etc.

Medallia Experience Orchestration's features include Personalization, Ticketing, and Feedback Surveys. and Medallia Experience Orchestration support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Medallia Experience Orchestration analytics capabilities include Custom Reports, and Analytics.

Reviews

"Thunderhead's ONE is a unique platform for customer engagement and quickly gives us the ability to truly understand our candidates and clients and service their needs in real-time, marking a momentous point in our ability to build engagement." - Eamon Collins

Medallia Experience Orchestration, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Medallia Experience Orchestration

Top Industries

  • Management Consulting
  • Automotive
  • Sports

Popular in

Medallia Experience Orchestration is popular in Management Consulting, Automotive, and Sports and is widely used by

Comprehensive Insights on Medallia Experience Orchestration Use Cases

How does Medallia Experience Orchestration address your Engagement Management Challenges?

How can Medallia Experience Orchestration enhance your Helpdesk Management process?

How efficiently Does Medallia Experience Orchestration manage your Communication Management?

How can Medallia Experience Orchestration optimize your Touchpoint Management Workflow?

What makes Medallia Experience Orchestration ideal for Lifetime Value Management?

11 buyers and buying teams have used Cuspera to assess how well Medallia Experience Orchestration solved their Customer Journey and Experience needs. Cuspera uses 919 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Medallia Experience Orchestration testimonial

Eamon Collins

Group Marketing Director

PageGroup
Thunderhead's ONE is a unique platform for customer engagement and quickly gives us the ability to truly understand our candidates and clients and service their needs in real-time, marking a momentous point in our ability to build engagement. Testimonial By Eamon Collins
Medallia Experience Orchestration testimonial

Kareem Mazhar

Global VP of Customer Experience

Rain
Right now, crypto customers come in with their guards up and that is our biggest CX challenge. If that first interaction has one question mark in it, you stand a good chance of losing that customer. Testimonial By Kareem Mazhar
Medallia Experience Orchestration testimonial

Pete Davies

Head of Digital Engineering Solutions

Uniper
With the ONE Engagement Hub we are able to provide the level of service agility and responsiveness that our customers expect, regardless of the nature of the contact or their location. Testimonial By Pete Davies
CUSTOMERS TESTIMONIALS
Medallia Experience Orchestration testimonial

Eamon Collins

Group Marketing Director

PageGroup
Thunderhead's ONE is a unique platform for customer engagement and quickly gives us the ability to truly understand our candidates and clients and service their needs in real-time, marking a momentous point in our ability to build engagement. Testimonial By Eamon Collins
Medallia Experience Orchestration testimonial

Kareem Mazhar

Global VP of Customer Experience

Rain
Right now, crypto customers come in with their guards up and that is our biggest CX challenge. If that first interaction has one question mark in it, you stand a good chance of losing that customer. Testimonial By Kareem Mazhar
Medallia Experience Orchestration testimonial

Pete Davies

Head of Digital Engineering Solutions

Uniper
With the ONE Engagement Hub we are able to provide the level of service agility and responsiveness that our customers expect, regardless of the nature of the contact or their location. Testimonial By Pete Davies

Case Studies

Health, Wellness and Fitness

CASE STUDY Vitality

Medallia helps Vitality use Voice of the Customer tools. Vitality listens to members to improve their lives. The platform collects feedback and insights. This helps Vitality make better decisions for... members. The goal is to create positive changes for customers. Medallia supports Vitality in delivering better experiences.

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Automotive

CASE STUDY Mercedes Benz

Medallia helped Mercedes Benz improve their automotive customer experience. The case study highlights how Medallia's platform supports feedback capture and analytics. Mercedes Benz used Medallia to b...etter understand customer needs. The solution aimed to enhance loyalty and satisfaction. The content does not mention specific numbers or metrics.

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Telecommunications

CASE STUDY Windstream

Medallia helped Windstream improve their ISP customer experience management. Windstream used Medallia's platform to collect feedback and manage customer interactions. The solution aimed to enhance bo...th customer and employee experiences. The case highlights the partnership between Windstream and Medallia to drive better service quality. No specific metrics or numbers are mentioned in the content.

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Consumer Services

CASE STUDY Rent-A-Center

Medallia helped Rent-A-Center improve its rental business customer experience. The company used Medallia's platform to collect feedback and manage customer interactions. This solution aimed to enhanc...e both customer and employee satisfaction. The case highlights how Medallia's tools support better service and operational efficiency for rental businesses.

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Telecommunications

CASE STUDY Sunrise

Medallia helped Sunrise improve telecom customer experience. Sunrise used Medallia's platform to collect feedback and manage customer journeys. The solution aimed to boost customer loyalty and satisf...action. The case highlights how Medallia supports telecom companies in delivering better service. No specific numbers or metrics are mentioned in the content.

Read more →
Retail

CASE STUDY Sam’s Club

Medallia helped Sam’s Club improve customer experience in retail. Sam’s Club used Medallia’s platform to collect feedback and manage customer interactions. The solution aimed to make shopping better ...for customers and easier for employees. The case highlights how Medallia’s tools support large retail operations. Results focus on better customer service and smoother store operations.

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Video

Announcing: Intelligent Summaries | Medallia Experience '24

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Frequently Asked Questions(FAQ)

for Medallia Experience Orchestration

What is Medallia Experience Orchestration?

Medallia Experience Orchestration (MXO) converts real-time customer intent into actionable strategies by identifying real-time customer intent and then applying what is learned to make every action the right action for every customer moment.

What is Medallia Experience Orchestration used for?

Medallia Experience Orchestration is a Customer Journey and Experience Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Communication Management .

What are the top features of Medallia Experience Orchestration?

Personalization, Ticketing and Feedback surveys are some of the top features of Medallia Experience Orchestration.

Who uses Medallia Experience Orchestration?

Medallia Experience Orchestration is used by Management Consulting, Automotive and Sports among other industries.

What are Medallia Experience Orchestration alternatives?

Userlane, Unless, UpMail and ServiceRocket are popular alternatives for Medallia Experience Orchestration.

Where is Medallia Experience Orchestration located?

Medallia Experience Orchestration is headquartered at 200 W 41st Street New York, NY 10036 USA.
lightning

Peers used Medallia Experience Orchestration for engagement management and helpdesk management

Medallia Experience Orchestration Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (23)
Custom Reports

4.83/5 ★

Read Reviews (142)
Analytics

4.83/5 ★

Read Reviews (102)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (23)
Custom Reports

4.83/5 ★

Read Reviews (142)
Analytics

4.83/5 ★

Read Reviews (102)

Software Failure Risk Guidance

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for Medallia Experience Orchestration

Overall Risk Meter

Low Medium High

Top Failure Risks for Medallia Experience Orchestration

Medallia Inc News

Partnership

Medallia announces strategic partnership with Adobe, integrates with Adobe AI Agents - Directors Club News -

Medallia has expanded its strategic partnership with Adobe, integrating with Adobe AI Agents to enhance customer experience management. This collaboration allows businesses to leverage Medallia's customer insights within Adobe's tools, enabling personalized marketing and optimized customer journeys. The integration works with Adobe's enterprise applications, offering enhanced audience segmentation and content personalization.

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Partnership

Volkswagen Group UK announces updated CX partnership with Medallia and ...

Volkswagen Group UK has enhanced its partnership with Medallia and Ipsos to launch the CX Health initiative. This program leverages Medallia's Experience Cloud and Ipsos' analytics to capture real-time customer feedback, aiming to transform customer experience strategies by integrating authentic insights and eliminating traditional incentivization policies.

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Partnership

Volkswagen Group UK Redefines Customer Experience Measurement Through Medallia and Ipsos Collaboration - Silicon Canals

Medallia and Ipsos are collaborating with Volkswagen Group UK to launch the CX Health initiative. This program aims to transform customer experience measurement by capturing real-time feedback through Medallia Experience Cloud. The initiative eliminates traditional incentivization policies, instead using AI-powered text analytics to understand customer sentiment and drive improvements.

Read more →
Partnership

Adobe launches AI agents to automate customer experience tasks

Adobe has launched AI agents integrated into its enterprise applications to automate customer experience tasks. These agents, including Audience Agent and Journey Agent, enhance audience building, customer journey orchestration, and data insights. Adobe has partnered with companies like Medallia to support multi-agent collaboration, aiming to improve workflow execution across platforms.

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Medallia Inc Profile

Company Name

Medallia Inc

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES F