About Thunderhead

Thunderhead is a Customer Journey and Experience platform with a unifying layer of technology that learns, understands and orchestrates customer conversations and journeys across all interactions and organizational silos. It helps brands get closer to their customers by helping them to better understand and meet the wants and needs of every individual customer, regardless of where, when, and how they interact.

Thunderhead's ONE Engagement Hub is a customer engagement solution designed to enhance the experience of customers across multiple channels and platforms. It provides a visualization into the customer journey, allowing to map, monitor and optimize multi-channel customer communication.

The ONE Engagement Hub from Thunderhead provides a suite of intelligence tools that give real-time analytics, journey visualization and actionable insights. Journey performance can be monitored in real-time and measured in the form of KPIs and metrics. It can also be used to create smart, personalized content based on customer behavior, that is delivered at the optimal time and to the right channel or device.

Cuspera Reviews

Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Thunderhead solves your Customer Journey and Experience needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Thunderhead.

Other priorities:

  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Establish Thought Leadership
  • Increase Customer Life Time Value
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Grow Market Share
  • Improve Digital And Social Presence
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Advertisement , Helpdesk Management , as the business use cases that they have been most satisfied while using Thunderhead.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.97/5

Read Reviews (206)

"...These would be mobilized for identifying lookalikes, and our engagement and reward strategies. ..." Case Study Cleveland Cavaliers
engaging and following up

4.97/5

Read Reviews (141)

Advertisement with Website, Social Media and Display Advertisement

4.32/5

Read Reviews (20)

"...The cookie is used by Twitter.com in order to determine the number of visitors accessing the website through twitter advertisement content...." Customer Journey Orchestration at Scale
Helpdesk Management with Phone Calls, Offline and Point Of Sale

4.30/5

Read Reviews (16)

"...Customer Journey Orchestration also provides the means to iron out journey hotspots throughout; across website, call center, app or store...." What is Customer Journey Orchestration?
PEER EXPERIENCES
Engagement Management

4.97/5

Read Reviews (206)

"...These would be mobilized for identifying lookalikes, and our engagement and reward strategies. ..." Case Study Cleveland Cavaliers
engaging and following up

4.97/5

Read Reviews (141)

Advertisement with Website, Social Media and Display Advertisement

4.32/5

Read Reviews (20)

"...The cookie is used by Twitter.com in order to determine the number of visitors accessing the website through twitter advertisement content...." Customer Journey Orchestration at Scale
Helpdesk Management with Phone Calls, Offline and Point Of Sale

4.30/5

Read Reviews (16)

"...Customer Journey Orchestration also provides the means to iron out journey hotspots throughout; across website, call center, app or store...." What is Customer Journey Orchestration?

24+ more Business Use Cases

Our AI advisor, Wyz, harnessed 951 insights from peers and experts to help you assess how these Thunderhead use cases fit your Customer Journey and Experience needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Eamon Collins

Group Marketing Director

PageGroup

Thunderhead's ONE is a unique platform for customer engagement and quickly gives us the ability to truly understand our candidates and clients and service their needs in real-time, marking a momentous point in our ability to build engagement. Testimonial By Eamon Collins

Pete Davies

Head of Digital Engineering Solutions

Uniper

With the ONE Engagement Hub we are able to provide the level of service agility and responsiveness that our customers expect, regardless of the nature of the contact or their location. Testimonial By Pete Davies

Mike Conley

CIO

Cleveland Cavaliers

With ONE we're able to understand our fan journeys across every touchpoint in real-time and then deliver a more relevant, personalized, consistent experience for our fans every time. Quite literally a game changer for fan engagement. Testimonial By Mike Conley
CUSTOMERS TESTIMONIALS

Eamon Collins

Group Marketing Director

PageGroup

Thunderhead's ONE is a unique platform for customer engagement and quickly gives us the ability to truly understand our candidates and clients and service their needs in real-time, marking a momentous point in our ability to build engagement. Testimonial By Eamon Collins

Pete Davies

Head of Digital Engineering Solutions

Uniper

With the ONE Engagement Hub we are able to provide the level of service agility and responsiveness that our customers expect, regardless of the nature of the contact or their location. Testimonial By Pete Davies

Mike Conley

CIO

Cleveland Cavaliers

With ONE we're able to understand our fan journeys across every touchpoint in real-time and then deliver a more relevant, personalized, consistent experience for our fans every time. Quite literally a game changer for fan engagement. Testimonial By Mike Conley

Case Studies

COMPANY CASE STUDIES
Case Study Cleveland Cavaliers

A game changer for fan engagement

Read More
Case Study AT&T Webcast

AT&T Webcast Creating an Omnichannel Experience with Journey Orchestration & Analytics

Read More
Case Study SSAT + ONE Engagement Hub

Learn how the Schools, Students and Teacher's Network gained text book results with Thunderhead ONE.

Read More

Peers used Thunderhead to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Thunderhead

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.81/5

Read Reviews (60)
Ticketing

4.49/5

Read Reviews (12)
Micro customer segmenting

4.32/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Personalization

4.81/5

Read Reviews (60)
Ticketing

4.49/5

Read Reviews (12)
Micro customer segmenting

4.32/5

Read Reviews (5)

IT and Other Capabilities

for Thunderhead

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.73/5

Read Reviews (53)
Data Import

4.68/5

Read Reviews (77)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.73/5

Read Reviews (53)
Data Import

4.68/5

Read Reviews (77)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.72/5

Read Reviews (36)
Email Support

3.73/5

Read Reviews (4)
Chat Support

3.50/5

Read Reviews (2)
Phone Support

3.50/5

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.72/5

Read Reviews (36)
Email Support

3.73/5

Read Reviews (4)
Chat Support

3.50/5

Read Reviews (2)
Phone Support

3.50/5

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.65/5

Read Reviews (18)
Analytics

4.80/5

Read Reviews (79)
Custom Reports

4.79/5

Read Reviews (151)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.65/5

Read Reviews (18)
Analytics

4.80/5

Read Reviews (79)
Custom Reports

4.79/5

Read Reviews (151)

Failure Risk Guidance Security Report

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for Thunderhead

Overall Risk Meter

Low Medium High

Top Failure Risks for Thunderhead

Vendor Profile Details

Company Name

Thunderhead

HQ Location

Ingeni building, 5th Floor, Soho, London, W1F 0DJ, GB

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