Medallia has upgraded its platform with new AI capabilities aimed at enhancing customer and employee experiences. The update includes Intelligent Summaries for Text Analytics, Mobile Scorecard Notifi...cations, expanded Spanish language support, and Root Cause Assist on Mobile Scorecards. These features deliver real-time insights to frontline workers, enabling faster, smarter decision-making and significant efficiency gains.
Medallia announces strategic partnership with Adobe, integrates with Adobe AI Agents - Directors Club News -
Medallia has expanded its strategic partnership with Adobe, integrating with Adobe AI Agents to enhance customer experience management. This collaboration allows businesses to leverage Medallia's cus...tomer insights within Adobe's tools, enabling personalized marketing and optimized customer journeys. The integration works with Adobe's enterprise applications, offering enhanced audience segmentation and content personalization.
Volkswagen Group UK Redefines Customer Experience Measurement Through Medallia and Ipsos Collaboration - Silicon Canals
Medallia and Ipsos are collaborating with Volkswagen Group UK to launch the CX Health initiative. This program aims to transform customer experience measurement by capturing real-time feedback throug...h Medallia Experience Cloud. The initiative eliminates traditional incentivization policies, instead using AI-powered text analytics to understand customer sentiment and drive improvements.
Volkswagen Group UK announces updated CX partnership with Medallia and ...
Volkswagen Group UK has enhanced its partnership with Medallia and Ipsos to launch the CX Health initiative. This program leverages Medallia's Experience Cloud and Ipsos' analytics to capture real-ti...me customer feedback, aiming to transform customer experience strategies by integrating authentic insights and eliminating traditional incentivization policies.
Adobe launches AI agents to automate customer experience tasks
Adobe has launched AI agents integrated into its enterprise applications to automate customer experience tasks. These agents, including Audience Agent and Journey Agent, enhance audience building, cu...stomer journey orchestration, and data insights. Adobe has partnered with companies like Medallia to support multi-agent collaboration, aiming to improve workflow execution across platforms.
City Cruises Teams up with Medallia to Deliver a ... - Morningstar
Medallia has partnered with City Cruises to enhance digital customer experiences by capturing real-time feedback and insights. This collaboration aims to streamline digital touchpoints, improve custo...mer satisfaction, and drive revenue growth for City Cruises. Medallia's platform will help City Cruises identify friction points, track user satisfaction, and refine customer interaction strategies.
Medallia Go to Be Powered by ComOps Starting July 1 - EIN News
Medallia Go, the experience management platform from Medallia, will be powered by ComOps starting July 1. This collaboration aims to enhance Medallia Gos capabilities, leveraging ComOps expertise to ...deliver improved customer and employee experience solutions for businesses.
Medallia Go to Be Powered by ComOps Starting July 1
Medallia announced that, starting July 1, its Medallia Go rapid-deployment experience management platform for hospitality brands will be powered by ComOps. As Medallias Preferred Hospitality Partner,... ComOps will provide strategic guidance and operational support, helping hotel operators leverage guest feedback for improved service and loyalty.
Medallia Announces Jagrit Malhotra as New Chief Revenue Officer
Medallia appoints Jagrit Malhotra as Chief Revenue Officer to lead global sales and drive enterprise growth. Malhotra brings extensive experience from Clarabridge and Qualtrics, enhancing Medallia's ...focus on experience-led transformation with its AI-driven platform.
Medallia has appointed Carrie Parker as its new Chief Marketing Officer. Parker, formerly with Cision and Brandwatch, brings over 25 years of experience in technology and SaaS marketing. Medallia's C...EO, Mark Bishof, highlighted her role in advancing the company's customer experience vision and brand leadership.
Awards, Recognitions, and Industry Achievements of Medallia Experience Orchestration
Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership
Medallia and Kantars partnership with Nationwide has won the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025. Medallias technology enabled Nationwide to capture re...al-time feedback and deliver actionable insights for its 16 million UK members, highlighting Medallias impact in financial services customer experience.
Medallia Named a Leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms Report - Business Wire
Medallia has been named a Leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms, marking its fourth consecutive recognition. Gartner also ranked Medallia highest in three use ...cases in the 2025 Critical Capabilities report, citing the companys completeness of vision and ability to execute in customer and employee experience management.
Medallia Expands with New East Coast Headquarters - MarTech Cube
Medallia has opened a new East Coast headquarters, expanding its presence to better serve clients in the region. This move supports Medallias growth in experience management software and strengthens ...its position in the digital marketing and customer engagement sectors.
