Customer stories

Product Business Settings

Medallia Experience Orchestration is popular in Management Consulting, Automotive, and Sports industries and is widely used by .

Medallia Experience Orchestration Product Overview

Medallia Experience Orchestration identifies real-time customer intent, ensuring every action is the right action for each customer moment. Customer interactions are optimized through proactive insights.

How satisfied the customers are with Medallia Experience Orchestration use-cases

Reviews

"ONE allows us to understand customer intent, then use these insights to orchestrate better and more successful customer journeys." - Jonathan Newman
"Right now, crypto customers come in with their guards up and that is our biggest CX challenge. If that first interaction has one question mark in it, you stand a good chance of losing that customer." - Kareem Mazhar

Medallia Experience Orchestration Customer Insights, Testimonials and Case Studies

How does Medallia Experience Orchestration facilitate Engagement Management?

How can Medallia Experience Orchestration enhance your Helpdesk Management process?

Why is Medallia Experience Orchestration the best choice for Communication Management?

What solutions does Medallia Experience Orchestration provide for Touchpoint Management?

How does Medallia Experience Orchestration address your Lifetime Value Management Challenges?

What is Medallia Experience Orchestration?

Medallia Experience Orchestration (MXO) converts real-time customer intent into actionable strategies by identifying real-time customer intent and then applying what is learned to make every action the right action for every customer moment.

What is Medallia Experience Orchestration used for?

Medallia Experience Orchestration is a Customer Journey and Experience Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Communication Management .

What are the top features of Medallia Experience Orchestration?

Personalization, Ticketing and Feedback surveys are some of the top features of Medallia Experience Orchestration.

Who uses Medallia Experience Orchestration?

Medallia Experience Orchestration is used by Management Consulting, Automotive and Sports among other industries.

What are Medallia Experience Orchestration alternatives?

Userlane, Unless, UpMail and ServiceRocket are popular alternatives for Medallia Experience Orchestration.

Where is Medallia Experience Orchestration located?

Medallia Experience Orchestration is headquartered at 200 W 41st Street New York, NY 10036 USA.

11 buyers and buying teams have used Cuspera to assess how well Medallia Experience Orchestration solved their Customer Journey and Experience needs. Cuspera uses 919 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

CUSTOMERS TESTIMONIALS
Medallia Experience Orchestration testimonial

Jonathan Newman

Chief Digital Officer

Office Depot Europe
ONE allows us to understand customer intent, then use these insights to orchestrate better and more successful customer journeys. Testimonial By Jonathan Newman
Medallia Experience Orchestration testimonial

Kareem Mazhar

Global VP of Customer Experience

Rain
Right now, crypto customers come in with their guards up and that is our biggest CX challenge. If that first interaction has one question mark in it, you stand a good chance of losing that customer. Testimonial By Kareem Mazhar
Medallia Experience Orchestration testimonial

Pete Davies

Head of Digital Engineering Solutions

Uniper
With the ONE Engagement Hub we are able to provide the level of service agility and responsiveness that our customers expect, regardless of the nature of the contact or their location. Testimonial By Pete Davies
CUSTOMERS TESTIMONIALS
Medallia Experience Orchestration testimonial

Jonathan Newman

Chief Digital Officer

Office Depot Europe
ONE allows us to understand customer intent, then use these insights to orchestrate better and more successful customer journeys. Testimonial By Jonathan Newman
Medallia Experience Orchestration testimonial

Kareem Mazhar

Global VP of Customer Experience

Rain
Right now, crypto customers come in with their guards up and that is our biggest CX challenge. If that first interaction has one question mark in it, you stand a good chance of losing that customer. Testimonial By Kareem Mazhar
Medallia Experience Orchestration testimonial

Pete Davies

Head of Digital Engineering Solutions

Uniper
With the ONE Engagement Hub we are able to provide the level of service agility and responsiveness that our customers expect, regardless of the nature of the contact or their location. Testimonial By Pete Davies
 

Medallia Client TransUnion Earns Award for Excellence in Customer Experience - Business Wire

TransUnion won the 2025 Gold Stevie Award for Customer Service Team of the Year in financial services, citing Medallias analytics and real-time feedback as key to transforming customer experience. Me...dallia enabled TransUnion to analyze omnichannel interactions, identify friction points, and drive continuous CX improvements at global scale.

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Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership - Business Wire

Nationwide received the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025 for its advanced customer experience program. The initiative, delivered in partnership with... Kantar and powered by Medallias experience management platform, leverages real-time data from digital and in-person channels to drive actionable insights and continuous improvement for 16 million UK members.

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3M - Manufacturing

Medallia Experience Cloud helped 3M improve its B2B distribution website. 3M used distributor feedback to guide changes after consolidating over 1000 ERP systems. The team reduced page load times by ...60%. Average satisfaction scores increased by 3 points. 3M also made many usability improvements based on customer ideas. These changes made it easier for distributors to do business with 3M.

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CosmosDirekt - Insurance

Medallia helped CosmosDirekt improve customer experience in the insurance sector. The company used Medallia's platform to collect feedback and manage customer interactions. This allowed CosmosDirekt ...to better understand customer needs. The solution helped them make changes to improve service. The case shows how Medallia supports insurance companies in customer experience management.

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Sunrise - Telecommunications

Medallia helped Sunrise improve telecom customer experience. Sunrise used Medallia's platform to collect feedback and manage customer journeys. The solution aimed to boost customer loyalty and satisf...action. The case highlights how Medallia supports telecom companies in delivering better service. No specific numbers or metrics are mentioned in the content.

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Sam’s Club - Retail

Medallia helped Sam’s Club improve customer experience in retail. Sam’s Club used Medallia’s platform to collect feedback and manage customer interactions. The solution aimed to make shopping better ...for customers and easier for employees. The case highlights how Medallia’s tools support large retail operations. Results focus on better customer service and smoother store operations.

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Announcing: Intelligent Summaries | Medallia Experience '24

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Peers used Medallia Experience Orchestration for engagement management and helpdesk management

Medallia Experience Orchestration Competitors

Medallia Experience Orchestration Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (23)
Custom Reports

4.83/5 ★

Read Reviews (142)
Analytics

4.83/5 ★

Read Reviews (102)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (23)
Custom Reports

4.83/5 ★

Read Reviews (142)
Analytics

4.83/5 ★

Read Reviews (102)

Software Failure Risk Guidance

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for Medallia Experience Orchestration

Overall Risk Meter

Low Medium High

Top Failure Risks for Medallia Experience Orchestration

Medallia Inc News

Product
 

Medallia Upgrade Adds Real-Time "Frontline" Data

Medallia has upgraded its platform with new AI capabilities aimed at enhancing customer and employee experiences. The update includes Intelligent Summaries for Text Analytics, Mobile Scorecard Notifications, expanded Spanish language support, and Root Cause Assist on Mobile Scorecards. These features deliver real-time insights to frontline workers, enabling faster, smarter decision-making and significant efficiency gains.

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Partnership
 

Medallia announces strategic partnership with Adobe, integrates with Adobe AI Agents - Directors Club News -

Medallia has expanded its strategic partnership with Adobe, integrating with Adobe AI Agents to enhance customer experience management. This collaboration allows businesses to leverage Medallia's customer insights within Adobe's tools, enabling personalized marketing and optimized customer journeys. The integration works with Adobe's enterprise applications, offering enhanced audience segmentation and content personalization.

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Partnership
 

Volkswagen Group UK Redefines Customer Experience Measurement Through Medallia and Ipsos Collaboration - Silicon Canals

Medallia and Ipsos are collaborating with Volkswagen Group UK to launch the CX Health initiative. This program aims to transform customer experience measurement by capturing real-time feedback through Medallia Experience Cloud. The initiative eliminates traditional incentivization policies, instead using AI-powered text analytics to understand customer sentiment and drive improvements.

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Partnership
 

Volkswagen Group UK announces updated CX partnership with Medallia and ...

Volkswagen Group UK has enhanced its partnership with Medallia and Ipsos to launch the CX Health initiative. This program leverages Medallia's Experience Cloud and Ipsos' analytics to capture real-time customer feedback, aiming to transform customer experience strategies by integrating authentic insights and eliminating traditional incentivization policies.

Read more →

Medallia Inc Profile

Company Name

Medallia Inc

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

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Financials

SERIES F