Medallia Experience Orchestration Overview
This is a summary of the comprehensive capabilities and benefits of Medallia Experience Orchestration based on over 919 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Medallia Experience Orchestration, Pega Platform, Acquia Marketing Cloud, Cyara, CFN Insight, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Medallia Experience Orchestration is right for your needs? Our Cuspera AI engine can evaluate how Medallia Experience Orchestration fits your specific business needs, industry, and context. Get your personalized assessment report today.
Medallia Experience Orchestration supports business activities such as:
- Engagement Management
- Helpdesk Management
- Communication Management
- Touchpoint Management
- Lifetime Value Management
Medallia Experience Orchestration can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Customer Life Time Value, Improve Brand Engagement, Increase Sales & Revenue, etc. It can help manage these activities if you use Phone Calls Omnichannel Offline etc. for these needs. As a solution, Medallia Experience Orchestration's capabilities include Personalization, Ticketing, and Feedback Surveys.
Medallia Experience Orchestration was founded in 2001. Management Consulting Vertical is its biggest customer base.
Reviews
"MXO led to insights that fundamentally changed the way we understand how customers interact with our brands. With Medallia, we are stronger, generating higher conversions and increased NPS. " - MESUT OCALAN
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Medallia Experience Orchestration solved their Customer Journey and Experience needs. Cuspera uses 919 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Medallia Experience Orchestration.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Medallia Experience Orchestration.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.97/5 ★ |
"...Thunderhead s ONE is a unique platform for customer engagement and quickly gives us the ability to truly understand our candidates and clients and service their needs in real-time, marking a momentous point in our ability to build engagement...." Peer review by Eamon Collins, Group Marketing Director, PageGroup |
| engaging and following up |
4.97/5 ★ |
"...Our self-service support portal makes it easy to ask for help, track progress on tickets, search knowledge base and feedback on the ONE Engagement Hub...." ONE Engagement Hub Training |
| Helpdesk Management with Phone Calls |
4.25/5 ★ |
"...However, as important as they are, the dealership is simply another touchpoint, one in a long list that car buyers engage with on a journey that will include websites, mobile apps, emails, call centers, brochures and SMS...." Case Study ONE for Auto |
| Communication Management with Omnichannel |
4.32/5 ★ |
"...There are companies with products that handle an historical version of that real time interaction management like Infor Omnichannel Campaign Management (born and raised as Epiphany) but Oracle lacks it in any real sense, and given everything they are doing around what they call Smarter CX and are evolving toward Real Time CX that will emerge as Oracle CX Unity is released screams customer journey orchestration, it s time to fix it. ..." CRM Watchlist 2019: The big engines that could (Part 2A, Oracle) |
| sending & publishing communications |
3.15/5 ★ |
"...Here s where you ll find our published articles and commentary. ..." Thunderhead |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.97/5 ★ |
"...Thunderhead s ONE is a unique platform for customer engagement and quickly gives us the ability to truly understand our candidates and clients and service their needs in real-time, marking a momentous point in our ability to build engagement...." Peer review by Eamon Collins, Group Marketing Director, PageGroup |
|
| engaging and following up |
4.97/5 ★ |
| Helpdesk Management with Phone Calls |
4.25/5 ★ |
"...However, as important as they are, the dealership is simply another touchpoint, one in a long list that car buyers engage with on a journey that will include websites, mobile apps, emails, call centers, brochures and SMS...." Case Study ONE for Auto |
|
| Communication Management with Omnichannel |
4.32/5 ★ |
"...There are companies with products that handle an historical version of that real time interaction management like Infor Omnichannel Campaign Management (born and raised as Epiphany) but Oracle lacks it in any real sense, and given everything they are doing around what they call Smarter CX and are evolving toward Real Time CX that will emerge as Oracle CX Unity is released screams customer journey orchestration, it s time to fix it. ..." CRM Watchlist 2019: The big engines that could (Part 2A, Oracle) |
|
| sending & publishing communications |
4.32/5 ★ |
26+ more Business Use Cases
Our AI advisor, Wyz, harnessed 919 insights from peers and experts to help you assess how these Medallia Experience Orchestration use cases fit your Customer Journey and Experience needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
MXO led to insights that fundamentally changed the way we understand how customers interact with our brands. With Medallia, we are stronger, generating higher conversions and increased NPS. Testimonial By MESUT OCALAN |
|
Medallia Experience Orchestration is a core pillar of our fan engagement strategy, it’s easy to use and fast to deploy which were critical factors in choosing a technology that will help us to meet fan expectations now, and in the future. Testimonial By Nick Read |
|
ONE allows us to understand customer intent, then use these insights to orchestrate better and more successful customer journeys. Testimonial By Jonathan Newman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
MESUT OCALAN Head of Analytics – Global D2C BSH Hausgerate |
MXO led to insights that fundamentally changed the way we understand how customers interact with our brands. With Medallia, we are stronger, generating higher conversions and increased NPS. Testimonial By MESUT OCALAN |
|
Nick Read Commercial Director Silverstone |
Medallia Experience Orchestration is a core pillar of our fan engagement strategy, it’s easy to use and fast to deploy which were critical factors in choosing a technology that will help us to meet fan expectations now, and in the future. Testimonial By Nick Read |
|
Jonathan Newman Chief Digital Officer Office Depot Europe |
ONE allows us to understand customer intent, then use these insights to orchestrate better and more successful customer journeys. Testimonial By Jonathan Newman |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study BSHRead More |
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Case Study Cleveland CavaliersRead More |
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Case Study PageGroupRead More |
Frequently Asked Questions(FAQ)
for Medallia Experience Orchestration
What is Medallia Experience Orchestration?
What is Medallia Experience Orchestration used for?
What are the top features of Medallia Experience Orchestration?
Who uses Medallia Experience Orchestration?
What are Medallia Experience Orchestration alternatives?
Where is Medallia Experience Orchestration located?
Popular Business Setting
for Medallia Experience Orchestration
Top Industries
- Management Consulting
- Automotive
- Sports
Popular in
Peers used Medallia Experience Orchestration to Enhance customer relationships and Acquire customers
Medallia Experience Orchestration Alternatives
Peer and Expert Opinion on Features
for Medallia Experience Orchestration
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (45) |
| Ticketing | Read Reviews (10) |
| Feedback surveys | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (45) |
| Ticketing | Read Reviews (10) |
| Feedback surveys | Read Reviews (6) |
IT and Other Capabilities
for Medallia Experience Orchestration
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (73) |
| Data Export | Read Reviews (32) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (73) |
| Data Export | Read Reviews (32) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (48) |
| Email Support | Read Reviews (5) |
| Chat Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (48) |
| Email Support | Read Reviews (5) |
| Chat Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (23) |
| Custom Reports | Read Reviews (142) |
| Analytics | Read Reviews (102) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (23) |
| Custom Reports | Read Reviews (142) |
| Analytics | Read Reviews (102) |
Software Failure Risk Guidance
?for Medallia Experience Orchestration
Overall Risk Meter
Top Failure Risks for Medallia Experience Orchestration
Vendor Profile Details
HQ Location
200 W 41st Street New York, NY 10036 USA
Employees
1001-5000
Social
Financials
SERIES F
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