Juno, a neobank, faced challenges in providing efficient customer support due to the complexity of crypto banking. They implemented Threado AI to streamline their support process. Threado AI allows a...gents to quickly access information, saving up to 3 hours per day. This efficiency leads to faster response times and higher customer satisfaction. The AI tool also helps new team members by providing accurate answers, improving overall team performance.
Bianca from Sprout Social talks about AI in customer success. AI helps automate tasks and improve response times. It also helps handle more customers. Bianca says AI will keep changing customer succe...ss. She stresses the need to protect customer data.
Threado AI helped MoEngage improve their support and information access. After integrating Threado AI with internal documentation, the tool delivered 99% accurate answers. Teams across support, custo...mer success, sales, and engineering now use Threado AI as their main source for information. The solution made it easy to find answers and improved efficiency for MoEngage.
Other Industry Case Studies and Success Stories with Threado
Sprout Social
Bianca from Sprout Social talks about AI in customer success. AI helps automate tasks and improve response times. It also helps handle more customers. Bianca says AI will keep changing customer succe...ss. She stresses the need to protect customer data.
Capillary Technologies faced challenges in managing product knowledge across its global organization. They implemented Threado AI to automate responses, improve information accessibility, and standar...dize responses. This led to reduced workload, faster response times, and improved customer satisfaction. Over 130 employees now handle 1000+ queries monthly, significantly reducing response times from hours to minutes.
MoEngage uses Threado AI to improve customer support. The challenge was managing a large volume of queries with a 50+ team. Threado AI became the single source of truth, helping new team members find... answers quickly. This improved the accuracy of query resolution to 99%. The AI also supports customer success teams by providing quick answers to product-related questions.
