Real-World Case Studies and Customer Success Stories with Syncron Price

PACCAR used Syncron’s Service Lifecycle Management platform to automate dealer-to-OEM returns processing. Before, PACCAR’s team managed returns manually, causing backlogs... and higher costs. With Syncron, they now track all returns, documents, and policies in one place. The platform integrates with ERP and dealer systems, reducing IT costs and staff workload. PACCAR can now predict returns and process them faster, improving efficiency for dealers and warehouses.
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NFI Parts used Syncron Inventory to improve service levels and reduce obsolescence. Before Syncron, they relied on spreadsheets for planning.... As the company grew, they needed a more robust inventory management system. Syncron helped them place inventory in the right locations and optimize working capital. Since implementing Syncron, NFI Parts gained better planning visibility and supported more vehicle variations.
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Syncron Inventory helped Mazda Motor Logistics Europe improve service parts availability across 28 distribution centers. The automated demand forecasting and... replenishment planning process increased inventory turnover and customer service levels. Mazda gained better supply chain visibility by optimizing inventory at regional centers and dealer locations. The solution balanced overstock and understock by moving parts between inventory points. This led to more efficient after-sales supply chain management.
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LKQ Europe used Syncron Inventory to manage 40 million unique parts across 1,400 warehouses in 20 countries. The company needed... to unify its inventory system after many mergers and acquisitions. Syncron Inventory helped LKQ Europe improve global planning, forecasting accuracy, and customer experience. The solution gave LKQ better supply chain visibility and productivity. LKQ Europe now delivers a more consistent customer experience across all regions.
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Elit Group used Syncron Inventory to improve branch inventory management. They automated manual processes and improved forecasting for spare parts.... The company extended its stocked range by 10-30 percent. Parts availability increased by 3-6 percent. Lost sales dropped by about 40 percent. Elit Group now delivers better customer service at lower cost.
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Syncron Inventory helped Al Masaood Automobiles cut manual order review to just 20-30%. Parts turnover rose from 1.89 to 2.50... turns. Months of supply dropped from 7.13 to 4.84. Order review time fell from four days to two. Stock order lead time decreased from 61 to 46 days. AMA improved inventory management and boosted service center performance.
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Al-Futtaim used Syncron Inventory and Price solutions to improve parts pricing and inventory management. The company can now price new... products instantly and adjust prices for excess or aged stock quickly. This helps Al-Futtaim react fast to market changes and avoid overstock. The autonomous logic in Syncron Price drives these improvements. Al-Futtaim stays ahead of competitors in the automotive aftermarket sector.
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Al-Futtaim uses Syncron Price to manage parts pricing across many brands and locations. The company wanted to keep customers and... improve profits in the automotive aftermarket. Syncron's solution helped Al-Futtaim set better prices and deliver quality service. This led to higher customer retention and stronger business results. The case highlights the value of pricing software for automotive leaders.
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AER Manufacturing used Syncron Warranty Management to automate their warranty lifecycle. They replaced an old manual system that could not... integrate with JD Edwards ERP. The new solution reduced inbound calls and lowered overhead. Dealers and customers can now register engines, track warranty status, and submit claims online. The system improved claims accuracy and made processing faster.
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Domingo Alonso used Syncron Dealer Parts Planning to centralize inventory management. The company replaced manual forecasting with a data-driven system.... Spare parts sales increased by 36%. Overstock dropped by 28%. Emergency air freight costs fell by 50%. The team now manages inventory for over 2,000 workshops from one platform.
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Bileko Car Parts used Syncron Inventory to manage a wide range of automotive parts with unpredictable demand. Before Syncron, they... lacked a central inventory system for their local warehouses. Syncron helped them put the right part in the right place at the right time. The user-friendly platform gave local warehouses better insights and improved KPIs. As a result, Bileko Car Parts maintained high parts availability and increased customer satisfaction.
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Syncron Inventory helped Bileko Car Parts digitalize inventory operations. The company eliminated manual processes and set inventory policies using a... matrix system. This improved efficiency and made supply chain management easier. Bileko Car Parts increased product availability in local warehouses and reduced obsolete inventory. Supplier relationships also improved with better forecasting. The implementation was smooth and fast, supported by Syncron's team.
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Bileko Car Parts used Syncron Parts Planning to improve inventory management. The company wanted better parts availability and a smoother... customer experience. Syncron's system made it easy to track inventory, especially for less common parts. The tool helped Bileko Car Parts grow and expand their business. They plan to use Syncron in more areas to boost supply chain efficiency.
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Al-Futtaim uses Syncron Price and Inventory solutions to improve market-based pricing. This helps them align prices with customer expectations and... boost satisfaction. The integration lets Al-Futtaim react quickly to market changes and avoid excess stock. Dealers and consumers trust Al-Futtaim more because of these strategies. The company stays ahead of trends and competitors in the automotive aftermarket sector.
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Syncron Parts Planning helped Bileko Car Parts improve its automotive aftermarket inventory operations. The company faced challenges with uncertain demand... and a wide product range. Syncron streamlined inventory management, reduced manual tasks, and provided actionable insights. Bileko Car Parts increased parts availability and reduced obsolete inventory. Customers are happier, and the user experience is easy and clear for staff.
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Syncron Inventory helped Bileko Car Parts digitalize inventory operations and remove manual processes. The platform let them set inventory policies... and connect products to a matrix, making supply chain management easier. Bileko Car Parts saw higher availability in local warehouses and reduced obsolete inventory. The system is user-friendly and provides clear KPIs and graphics. Their customers are happier, and the supply chain is more resilient and efficient.
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Syncron Inventory and Price solutions help Al-Futtaim improve customer retention and business results. Al-Futtaim uses Syncron Price to set prices... for new products fast and adjust prices for excess or aged stock quickly. Syncron Parts Planning reduces manual work and turns inventory data into useful actions. The company reacts faster to market changes and stays ahead of competitors. The autonomous logic in Syncron Price brings the most value to Al-Futtaim.
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Syncron Connect Service Experience platform helped PACCAR automate dealer-to-OEM returns processing. PACCAR faced slow, manual returns and backlogs due to... spreadsheet uploads and disconnected systems. Syncron's solution standardized returns, integrated ERP and dealer systems, and enabled configurable return policies. PACCAR now tracks returns in one place, reduces IT costs, and predicts returns more accurately. The platform streamlines reverse logistics, documentation, and cost management for better efficiency.
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Syncron Inventory helped NFI Parts manage parts for over 75,000 vehicles. NFI Parts needed a more robust and innovative inventory... solution as they grew. They replaced spreadsheet planning with Syncron to improve inventory visibility and service levels. The solution minimized manual tasks and reduced overstock. NFI Parts saw better planning, higher service levels, and less obsolescence after using Syncron.
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Syncron Price helps Al-Futtaim improve customer retention and business results. Al-Futtaim uses Syncron Price for better pricing across many brands... and locations. The system finds hidden pricing opportunities. In the first year, Al-Futtaim hit its annual target by October and exceeded it by 26%. This led to strong sales and higher profits.
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Takeuchi used Syncron to improve warranty operations for its global dealer network. The company unified warranty entry and parts access,... making it easier for dealers and customers to process claims and find information. Syncron integrated with Microsoft Navision ERP and other systems, creating a single global platform. This reduced costs, improved product quality, and made sharing knowledge faster. Dealers now resolve technical issues and order parts more efficiently.
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Scot JCB used Syncron's retail inventory management solution to improve aftersales service. They increased parts availability by up to 10%.... Inventory levels dropped, saving costs and boosting customer satisfaction. The order process became much faster, with all depot orders completed daily in just one hour. Staff workload decreased, and the system provided clear visibility into stock and sales history.
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Northland JCB used Syncron solutions to improve parts availability for construction equipment. Fast access to parts helped reduce downtime for... customers and increased repeat business. Syncron's technology identified trending parts, ensuring stock was available when needed. This led to higher customer satisfaction and loyalty. Northland JCB also saw improved stock efficiency with Syncron.
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LP Building Solutions used Syncron Warranty to fix slow claims processing and high warranty costs. The company had trouble with... reporting and lacked a central view of claims. Syncron gave LP a connected platform for all warranty tasks. LP saw a 15% drop in warranty costs in the first year. The new system also gave fast access to analytics and improved customer experience.
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JCB used Syncron Inventory to improve service parts availability. The company faced challenges with a complex supply chain and manual... parts management. Syncron Inventory gave JCB full visibility and control over global inventory. JCB saw a 7.4% increase in customer service levels. The solution automated planning and reduced manual work for planners.
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Syncron's retail inventory management solution helped Scot JCB avoid stock shortages during the pandemic. The system allowed Scot JCB to... manage inventory centrally and identify slow-moving items across multiple depots. Staff could easily review supplier suggestions and move surplus stock between locations. This reduced unnecessary purchases and saved money. Scot JCB provided a consistent service experience for customers even in challenging times.
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Terex used Syncron Inventory to improve its parts inventory management. The company replaced manual, outdated planning tools with Syncron’s platform.... This change made inventory processes faster and easier for the team. Terex now has better parts availability and higher productivity. The new system helps Terex deliver better service to its customers and stay ahead of competitors.
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Syncron Dealer Parts Planning helped Scot JCB manage inventory across all locations. During the pandemic, Scot JCB used Syncron to... avoid stock shortages and keep equipment running. The software made it easy to spot slow-moving parts and move them between depots. This saved money and reduced unnecessary purchases. Staff found the system flexible and helpful for managing many suppliers.
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Syncron Inventory helped Terex improve parts inventory management. The platform automated complex processes and made inventory operations easier. Terex saw... better parts availability and higher productivity. The team noticed faster and more efficient inventory tasks. Syncron Parts Planning reduced manual work and overstock. Terex now uses a standard, efficient process across all locations.
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Syncron Parts Planning and Price helped Terex Corporation move from manual processes to a predictive, efficient system. Terex used Syncron... to streamline inventory and pricing operations. The platform reduced manual tasks and improved data insights. Teams rolled out modules step-by-step, making adoption easier. Terex now sets fair prices and keeps machines running 24/7. Leaders say Syncron drives their aftermarket mission and supports global standard processes.
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Syncron Dealer Parts Planning helped Scot JCB improve parts availability by up to 10%. The company used the platform to... speed up order processing and manage inventory more efficiently. Staff can now complete all depot orders in one hour each day. Inventory levels dropped, saving costs and boosting customer satisfaction. The system made it easier to track stock and sales history across locations.
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TICO used Syncron Inventory to move from manual Excel-based processes to a centralized ERP system. The company needed better inventory... control for its material handling equipment sales in Brazil. Syncron Inventory automated stock level management and improved after-sales spare parts control. TICO saw reduced stock and air costs and better service levels at its Brazilian site. The company plans to standardize this system across its global operations.
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Komatsu Forest used Syncron to unify spare parts planning and pricing worldwide. The company integrated inventory and pricing data for... better control of stock and margins. This reduced costs, improved spare parts availability, and protected margins. Only three planners now manage a central warehouse with 37,000 SKUs. Komatsu Forest found new sales opportunities and improved global aftermarket operations.
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Hyster-Yale Group used Syncron Price software to improve parts pricing for lift trucks. The company wanted better pricing alignment and... efficiency for its aftermarket business. Syncron helped them optimize prices, manage segmentation, and align global pricing. The team saw fewer dealer assistance requests and improved pricing consistency. They also achieved better margins than their internal targets.
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Hyster-Yale Group uses Syncron Price to set competitive parts pricing across North America and EMEA. The company moved from manual... spreadsheets to an automated software solution. This change made pricing faster and easier for their teams. Syncron Price helps Hyster-Yale tailor prices for multiple dealers in many countries. The implementation was smooth, with strong support and training from Syncron. Hyster-Yale now balances customer needs with better financial returns using proactive pricing.
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Syncron Inventory helped DMG MORI automate manual spare parts management tasks. The solution reduced costs for price estimates and orders.... DMG MORI improved efficiency and precision in managing over 300,000 parts. Intelligent automation replaced complex manual processes. Data-driven forecasting now highlights demand changes. DMG MORI plans to use advanced demand forecasting to react faster to trends.
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EDAX used Syncron's My Customer Portal to automate field service management. They needed to replace a legacy system that was... hard to use and caused high costs. The new solution integrated with ERP and CRM, making service easier for technicians and customers. EDAX improved product registration, support, and service fulfillment. The platform helped manage service requests, inspections, and contract renewals online and offline.
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AGCO used Syncron's Tech Connect web and mobile app to help its 3,100 dealers in 140 countries. Before, technicians struggled... with many systems and slow service. Syncron gave them one platform for all service data, manuals, and parts info. Tech Connect works online and offline, syncing content for a global workforce. AGCO saw faster service, higher technician productivity, and more parts and service sales. Support costs and publishing costs went down.
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CLAAS uses Syncron Retail Inventory Management to keep parts available for customers. The company reduced parts order processing time by... 20%. This helps CLAAS sell more and support customers during critical growing seasons. The system makes it easy to roll out to new dealers. CLAAS plans to expand use globally and improve forecasting for slow-moving parts.
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Terex used Syncron to improve its pricing and inventory operations. The company moved from manual processes to a predictive, centralized... system. Syncron helped Terex manage parts pricing and inventory planning more efficiently. Teams could react faster to market changes and set fair prices for customers. The rollout was step-by-step, making adoption easy. Users quickly learned the new tools and saw better customer experiences.
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Terex used Syncron Price to improve its parts pricing strategy. Before Syncron, Terex struggled to manage growing data and complex... pricing logic with spreadsheets. Syncron Price gave Terex a modern interface and fast integration with their ERP system. Pricing managers now see real-time data and can quickly update prices. This led to more efficient processes and better customer experiences. Terex can now align prices with local markets and business goals.
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Nors Group has deployed Syncron's Parts Pricing solution across its Trucks & Buses operations in Portugal. This deployment, following a... successful implementation in Africa, automates pricing using market and cost data, enabling real-time updates. The collaboration enhances Nors Group's pricing strategy, supporting consistent execution and scalability.
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Nissan AMIEO completed a 180-market rollout of Syncron's parts pricing solution, replacing its legacy system. This deployment enhances Nissan's ability... to manage parts pricing strategically, improving speed, efficiency, and market adaptability. The project, finished ahead of schedule, underscores Nissan's focus on aftermarket growth as a strategic asset.
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Nissan AMIEO completed the rollout of Syncron's parts pricing solution across 180 markets, replacing its legacy system. This deployment enhances... Nissan's pricing strategy, providing speed and visibility to adapt to market changes. The project, finished ahead of schedule, positions Nissan to leverage aftermarket as a strategic growth driver.
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Kalmar has selected Syncron to implement its parts planning solution, aiming to enhance parts availability and aftermarket performance. The collaboration, starting... in October 2026, supports Kalmar's strategy to grow its services by improving dealer network effectiveness globally. Syncron's cloud-based approach will replace Kalmar's legacy system, enabling better decision-making and service responsiveness.
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Kalmar has chosen Syncron's Parts Planning solution to enhance its aftermarket performance. This strategic move aims to improve parts availability,... inventory performance, and dealer network effectiveness. The partnership will simplify Kalmar's aftermarket technology landscape, transitioning from a legacy system to a flexible, cloud-based approach.
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Kalmar has selected Syncron's Parts Planning solution to enhance its aftermarket performance across its global dealer network. The partnership aims... to modernize Kalmar's aftermarket technology, focusing on parts planning, data enablement, and dealer inventory management. This collaboration will help Kalmar improve service responsiveness and parts availability, crucial for its operations in demanding logistics environments.
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