Spektrix Overview

Spektrix addresses the challenge of managing ticket sales and audience engagement for arts and cultural organizations. It offers a comprehensive solution that combines box office management with marketing and fundraising capabilities. This software enhances customer experiences by integrating ticketing with CRM functionalities, allowing organizations to tailor interactions and build lasting relationships with patrons. Spektrix supports the arts and live entertainment sectors by streamlining operations and providing valuable insights into audience preferences and behaviors. This can lead to increased ticket sales and improved ROI through targeted marketing campaigns and efficient resource allocation.

Use Cases

Customers recommend Engagement Management, Relationship Management, Contact List Management, as the business use cases that they have been most satisfied with while using Spektrix.

Other use cases:

  • Helpdesk Management
  • Campaign Management
  • Membership Management
  • Loyalty Management
  • Training & Onboarding
  • Promotion Management
  • Social Media Analytics
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Spektrix.

Other priorities:

  • Acquire Customers
  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Spektrix Use-Cases and Business Priorities: Customer Satisfaction Data

Spektrix works with different mediums / channels such as Website. Offline. and Causes And Charity.

Spektrix's features include Ticketing, and Personalization. and Spektrix support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Spektrix analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We are seeing more and more customers engaging with the box office through our website...." Peer review by Albert McLure

Spektrix, belong to a category of solutions that help Event Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Spektrix provides leading box office and theatre ticketing software. Exceptional customer experiences are created for arts and cultural organizations.

Popular Business Setting

for Spektrix

Top Industries

  • Entertainment

Popular in

  • Small Business

Spektrix is popular in Entertainment, and is widely used by Small Business,

Comprehensive Insights on Spektrix Use Cases

How does Spektrix facilitate Engagement Management?

How does Spektrix address your Relationship Management Challenges?

Why is Spektrix the best choice for Campaign Management?

14+ more Business Use Cases

12 buyers and buying teams have used Cuspera to assess how well Spektrix solved their Event Management needs. Cuspera uses 196 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Event Management needs.

Case Studies

Entertainment

CASE STUDY Wolverhampton Grand Theatre

Spektrix helped Wolverhampton Grand Theatre connect marketing and outreach to grow and diversify their audience. After Covid closures, the team used Spektrix tools for refunds, donations, and credits..., keeping audiences engaged. They adopted TikTok for community engagement and ran campaigns with a 'No discounts' policy, leading to earlier, full-price bookings. The theatre improved access for visitors, with regular relaxed performances and better support for customers with access needs. Outreach and marketing teams worked together to reach underrepresented groups, increasing attendance from South Asian and Black African & Caribbean communities.

Read more →
Entertainment

CASE STUDY Music Theatre Wichita

Spektrix helped Music Theatre Wichita modernize their marketing with integrated CRM, ticketing, and segmentation tools. The team moved from manual, labor-intensive data work to streamlined, data-driv...en marketing. They now target nearly 90 audience segments with tailored emails and use dynamic pricing to boost revenue. The switch to Spektrix enabled better reporting, improved patron communications, and supported new educational outreach. Staff report easier access to data and a more efficient system.

Read more →
Entertainment

CASE STUDY Nottingham Playhouse

Spektrix helped Nottingham Playhouse switch from Tessitura in 2020. The team wanted a modern CRM to support audience development and drive revenue. With Spektrix, they gained easy-to-use tools for se...gmentation, data access, and team-wide adoption. Over 80% of bookings now happen online. Staff feel empowered, training is easier, and the theatre can quickly adapt to new challenges.

Read more →
Entertainment

CASE STUDY Royal Exchange Theatre

Spektrix Ticket Subscriptions helped Royal Exchange Theatre sell season tickets online for the first time. The theatre offered both season tickets and memberships, making it easy for customers to cho...ose. Season tickets gave a 25% discount for booking all four main stage plays. Marketing focused on the discount and quality of shows. The new system helped rebuild audience loyalty and encouraged people to try new plays. Memberships grew after targeted emails, and season ticket holders increased, though not yet to pre-pandemic levels.

Read more →
Entertainment

CASE STUDY Storyhouse

Spektrix helped Storyhouse build a fully integrated tech stack. Storyhouse faced problems with fragmented systems and poor data insights. Customers had to use two logins and staff could not access fu...ll membership data. With Spektrix, Storyhouse unified ticketing, marketing, and CRM. They integrated partner solutions for event management and digital memberships. Self-serve kiosks improved customer experience and made upselling easier. Staff now work more efficiently and can report on memberships easily.

Read more →
Entertainment

CASE STUDY Performing Arts Houston

Spektrix helped Performing Arts Houston launch a new membership program. The team wanted to boost loyalty and increase donations after seeing a drop in fixed series subscribers. They used Spektrix to... combine ticketing and donation data in one place. This let them test and improve their membership tiers. The new program led to more membership income and higher donations, with almost 40% of patrons choosing the $100 tier or higher. The system made it easy to offer donation options at every step.

Read more →
lightning

Peers used Spektrix for engagement management and relationship management

Spektrix Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.26/5 ★

Read Reviews (19)
Analytics

3.63/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.26/5 ★

Read Reviews (19)
Analytics

3.63/5 ★

Read Reviews (9)

Software Failure Risk Guidance

?

for Spektrix

Top Failure Risks for Spektrix

Spektrix, Inc. News

Partnership

Spektrix and Kindsight Partner to Innovate Fundraising for Arts and Culture Organizations

Spektrix and Kindsight have formed a strategic partnership to bring AI-powered fundraising intelligence to arts and culture organizations. The collaboration integrates Kindsights data-driven fundraising tools with Spektrixs ticketing, marketing, and CRM platform. This joint solution aims to help nonprofits optimize donor engagement, improve fundraising outcomes, and leverage actionable insights for growth in the arts sector.

Read more →
Partnership

Spektrix and Kindsight Partner to Innovate Fundraising for Arts and Culture Organizations - PR Newswire

Kindsight, a fundraising intelligence software provider, and Spektrix, a CRM and communications platform for arts organizations, have formed a strategic partnership. This collaboration aims to deliver integrated fundraising and ticketing solutions tailored for arts and culture organizations, enhancing donor engagement and operational efficiency.

Read more →

Spektrix, Inc. Profile

Company Name

Spektrix, Inc.

Company Website

//spektrix.com

HQ Location

Lower Ground Basement, 3 Dorset Rise, London, EC4Y 8EN, UK

Social

Facebook Linkedin Twitter