Spektrix: Use-Cases, Insights and Reviews | 2026 Cuspera

Spektrix helped Fox Tucson Theatre switch from TicketForce for their 2019-20 season. The team quickly learned the new ticketing and CRM software, improving online ticket sales and tracking audience b...ehavior. Patrons found it easy to buy tickets and make donations, while staff could manage events and pricing changes in seconds. The box office team saw fewer support calls, and returning staff picked up the system in under 30 seconds after a year away. Spektrix provided strong customer service and ongoing training, making operations smoother for Fox Tucson Theatre.
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Spektrix helped Wolverhampton Grand Theatre connect marketing and outreach to grow and diversify their audience. After Covid closures, the team used Spektrix tools for refunds, donations, and credits..., keeping audiences engaged. They adopted TikTok for community engagement and ran campaigns with a 'No discounts' policy, leading to earlier, full-price bookings. The theatre improved access for visitors, with regular relaxed performances and better support for customers with access needs. Outreach and marketing teams worked together to reach underrepresented groups, increasing attendance from South Asian and Black African & Caribbean communities.
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Spektrix Ticket Subscriptions helped Royal Exchange Theatre sell season tickets online for the first time. The theatre offered both season tickets and memberships, making it easy for customers to cho...ose. Season tickets gave a 25% discount for booking all four main stage plays. Marketing focused on the discount and quality of shows. The new system helped rebuild audience loyalty and encouraged people to try new plays. Memberships grew after targeted emails, and season ticket holders increased, though not yet to pre-pandemic levels.
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Spektrix helped Performing Arts Houston launch a new membership program. The team wanted to boost loyalty and increase donations after seeing a drop in fixed series subscribers. They used Spektrix to... combine ticketing and donation data in one place. This let them test and improve their membership tiers. The new program led to more membership income and higher donations, with almost 40% of patrons choosing the $100 tier or higher. The system made it easy to offer donation options at every step.
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Spektrix helped Theatre Royal Wakefield transform its fundraising membership program. The small fundraising team used segmentation, personalisation, and automation tools to rebuild their membership s...cheme. Memberships grew from 99 to 439, and income rose from £3,000 to nearly £19,000. Retention rates reached 80–90%. Members generated £144,479 in ticket sales. The team used data-driven fundraising to boost loyalty and revenue.
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Spektrix helped Saratoga Performing Arts Center boost donations by over 700%. The team switched from Theatre Manager to Spektrix for ticketing, marketing, and fundraising. Staff saved time by automat...ing tasks and using integrated partner solutions. Flexible box office tools increased reattendance, with 1-2% more patrons attending three or more events. Centralized patron records made donor management easier and improved member relationships.
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