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Internet Case Studies and Customer Success Stories with Smartlook
Elitedate
- Internet
- Small
Prague, Czechia
Smartlook helped Elitedate fix a 10% drop in registration completions after a redesign. Using session recordings, Elitedate found the problem... in 30 minutes and improved the registration process. Completion rates rose from 55% to 63%, then up another 4% after mobile changes. Marketing costs dropped by 12%. Smartlook also helps Elitedate spot design issues and improve user experience faster.
Smartlook's session recordings helped Elitedate cut marketing costs by 12%. Elitedate, a dating website, used Smartlook to analyze user behavior.... The team found ways to improve their marketing campaigns. This led to more efficient spending. The session recordings feature gave clear insights for better decisions.
Smartlook helps Hookle, a Finnish social media app company, save 10 hours each week finding and fixing bugs. Hookle uses Smartlook's... product analytics and visual user insights to improve user onboarding. The platform makes it easy to spot issues and understand user behavior. This leads to faster bug reproduction and better app quality. Hookle benefits from streamlined workflows and improved efficiency.
Smartlook's session recordings help Kiwi. com verify customer issues and speed up bug triage. The quality assurance team uses Smartlook...to watch user sessions, saving about 8 minutes per customer issue. They now find around 10 bugs each month that would have gone undetected. Smartlook also helps the UX team spot and fix interface problems. Always-on recording and full element capture set Smartlook apart from other analytics tools.
Smartlook helped Elitedate fix a 10% drop in registration completions after a redesign. Using session recordings, Elitedate found the problem... in 30 minutes and improved the registration process. Completion rates rose from 55% to 63%, then up another 4% after simplifying mobile registration. Marketing costs dropped by 12%. Smartlook also helps Elitedate spot design issues and improve user experience.
Kiwi. com uses Smartlook to verify customer-reported bugs and UX issues. The quality assurance team watches session recordings to see...exactly what happened, saving about 8 minutes per customer issue. They find around 10 bugs each month that would otherwise go undetected. Smartlook also helps the UX team improve the booking interface by revealing common user mistakes. This leads to faster case resolution and better customer experience.
Sewio
- Information Technology And Services
- Small
Brno, Czech Republic
Smartlook heatmaps helped Sewio improve their website. Sewio used heatmaps to see where visitors clicked and where they dropped off.... They moved call-to-action buttons above the fold and removed sections that did not get clicks. As a result, clickthrough on the "Go to store" button increased by 276%. People clicked on success stories links 3.1 times more. Average time on page also went up. Sewio now uses Smartlook for all website updates.
Sewio
- Information Technology And Services
- Small
Brno, Czech Republic
Smartlook heatmaps helped Sewio find website sections that users ignored. Sewio moved key buttons above the fold and cut low-engagement... areas. Clickthrough on the 'Go to store' button jumped by 276%. People clicked success story links 3.1 times more. Average time on page increased from 4:01 to 4:29. Sewio now uses Smartlook for all website updates.
Smartlook helps CDN77. com find their best visitors. The team uses heatmaps and visitor journeys to see what customers use...most and least. They use Smartlook to score leads and check if marketing campaigns work. They switched from Inspectlet for better value and more recordings. Smartlook helps them find and fix about two bugs each month.
Disivo
- Information Technology And Services
- Small
Prague, Czech Republic
Disivo used Smartlook to solve user issues in their SaaS pricing tool. Before Smartlook, developers spent hours checking logs to... find problems, wasting time if no technical issue was found. With Smartlook events, Disivo tracked key actions like data exports and pricing changes. The team quickly identified when users skipped steps or made mistakes. This saved developer time and improved support. Disivo reports a 300-400% ROI from using Smartlook.
Design Case Studies and Customer Success Stories with Smartlook
Elitedate
- Dating
Elitedate is a website that helps people find romantic relationships. They wanted to make their marketing cheaper. They used Smartlook... to analyze user behavior. With Smartlook, Elitedate made their marketing 12% cheaper.
Elitedate is a website that helps people find romantic relationships. They wanted to make their marketing cheaper. They used Smartlook... to analyze user behavior. With Smartlook, Elitedate made their marketing 12% cheaper.
In creative used Smartlook to analyze an underperforming e-shop's sales funnel. The agency found that high shipping costs at checkout... caused most users to abandon their orders. By using Smartlook's funnel analysis, In creative recommended lowering shipping prices and adding more pickup locations. These changes increased completed orders from 18% to 47% in just two months. The e-shop's yearly revenue grew by over half a million dollars, showing a 161% increase in conversions.
Smartlook helped In creative, a marketing agency, fix a major e-shop funnel problem. The agency used Smartlook's funnel analysis to... find that high shipping costs at checkout caused most users to abandon their orders. By changing the funnel to show shipping costs earlier and lowering those costs, completed orders jumped from 18% to 47%. This led to a 161% increase in orders and over half a million dollars in extra yearly revenue. The agency completed the work in just 25 hours, with changes implemented in another 15 hours.
Smartlook helped Alza. cz, a top global e-commerce electronics retailer, solve slow analytics and improve conversion rates. Before Smartlook, Alza's...teams waited weeks for Google Analytics data, delaying decisions. With Smartlook, every department quickly accessed session recordings, events, and funnels. Filtering and retroactive event tracking saved time and money. Alza's UX, product, and content teams now analyze user behavior faster, boosting conversions and reducing churn.
Retail Case Studies and Customer Success Stories with Smartlook
Alza.cz
- Retail
- Very Large
Prague, Czech Republic
Smartlook helped Alza. cz, a leading electronics e-shop, solve analytics challenges from millions of monthly visits. Before Smartlook, teams waited...weeks for Google Analytics data, slowing funnel analysis and UX improvements. With Smartlook, Alza’s UX and product teams quickly filter session recordings, analyze user behavior, and test new designs. Heatmaps and retroactive event tracking let managers optimize site elements fast. Alza now saves time and works independently, boosting conversion rates and reducing churn.
Computer Software Case Studies and Customer Success Stories with Smartlook
Disivo
- Computer Software
- Small
Smartlook helped Disivo, a SaaS tool for e-commerce pricing, solve user behavior issues. Disivo used Smartlook events to track key... actions like data export and pricing changes. This let them quickly see if users followed instructions or skipped steps. Developers saved hours by not checking logs for every issue. Disivo reports a 300-400% ROI from using Smartlook, mainly by saving developer time and improving support.
