Serviceform: Product updates, Customer stories, and Insights | 2026 Cuspera

Serviceform chatbots helped Gedauto Group boost lead-to-sale conversions by 460%. Gedauto used two custom chatbots to qualify leads and collect detailed information. The chatbots captured 70% of all ...website leads, replacing traditional forms. In one semester, Gedauto gained 924 more leads than before. The platform gave Gedauto new insights into customer needs and improved their marketing strategies.
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Serviceform chatbot helped EU Business School improve lead quality. Before, most students used generic forms, making it hard to qualify leads. After adding the chatbot, 24% of leads came through it a...nd contact form use dropped to 4.23%. Students now find the right program faster. The admissions team gets better-fit leads. Serviceform made changes quickly and suggested improvements.
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Serviceform helped Totcity roleplay centre improve customer qualification. Totcity used Serviceform's dynamic form to filter leads and save time. The tool made it easier for Totcity to reach only qua...lified customers. This increased their efficiency. Totcity became Serviceform's first paying customer and still uses the product.
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Serviceform helped First Team generate over 300 qualified leads every month. First Team replaced their old live chat tool with Serviceform's dynamic chatbots and exit intent popups. The chatbots on a...gent profiles convert more than 50% of interactions into leads. The virtual property tour tool has a 25% interaction rate. The exit intent popup generated almost 800 leads. Serviceform tools save time by qualifying and routing leads to the right agents.
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Serviceform helped RE/MAX Finland boost lead generation with an easy-to-use chatbot. The chatbot personalized property listings and routed leads to the right agents. RE/MAX multiplied their lead gene...ration after installing the tool. They reduced their workload by 10x with automated lead sorting. The tools were simple to use and quick to implement, with strong customer support.
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Serviceform helped Totcity, a play café, improve their online booking system. Totcity switched from a hard-to-use calendar to Serviceform's booking tools. The new system let them manage bookings easi...ly and accept unlimited reservations for a flat fee. Parents found the new booking form easy to use and trusted it more. Totcity saw a 317% increase in website bookings and over 1800 bookings in five months.
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