Salesforce Snap-Ins Overview
Salesforce-snap-ins enhance customer engagement by integrating live chat with omnichannel platforms. Service costs are reduced, and customer satisfaction is increased.
Use Cases
Customers recommend Customer Case Management, Advertisement, Engagement Management, as the business use cases that they have been most satisfied with while using Salesforce Snap-Ins.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Salesforce Snap-Ins.
Salesforce Snap-Ins Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Snap-Ins works with different mediums / channels such as Chat. Website. Offline etc.
Salesforce Snap-Ins's features include Dashboard, and Personalization. and Salesforce Snap-Ins support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Salesforce Snap-Ins analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Customer service , case management solution, live agent chat...." Peer review by Administrator
Popular Business Setting
for Salesforce Snap-Ins
Top Industries
- Internet
- Information Technology and Services
- Insurance
Popular in
- Mid Market
- Large Enterprise
- Small Business
Salesforce Snap-Ins is popular in Internet, Information Technology And Services, and Insurance and is widely used by Mid Market, Large Enterprise, and Small Business.
Comprehensive Insights on Salesforce Snap-Ins Use Cases
What Are the key features of Salesforce Snap-Ins for Customer Case Management?
Why is Salesforce Snap-Ins the best choice for Advertisement?
How can Salesforce Snap-Ins enhance your Engagement Management process?
What benefits does Salesforce Snap-Ins offer for Communication Management?
11+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Salesforce Snap-Ins solved their business needs. Cuspera uses 142 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Case Studies
CASE STUDY Prudential
CASE STUDY RBC Wealth Management
CASE STUDY Nexo
CASE STUDY Panasonic
CASE STUDY Uber Eats
CASE STUDY Zota
Peers used Salesforce Snap-Ins for customer case management and advertisement
Salesforce Snap-Ins Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (7) |
| Analytics | Read Reviews (2) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (7) |
| Analytics | Read Reviews (2) |
Salesforce Snap-Ins Integrations
Salesforce Snap-Ins integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Snap-Ins
Software Failure Risk Guidance
?for Salesforce Snap-Ins
Top Failure Risks for Salesforce Snap-Ins
Salesforce, Inc. News
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Salesforce has launched Agentforce for Partner Community, an AI agent designed to enhance partner support by providing 24/7 conversational assistance. Since its launch in March 2025, it has handled over 19,000 requests and engages 120,000 monthly users. This tool aims to streamline partner interactions, improve efficiency, and support AI adoption, reflecting Salesforce's commitment to leveraging AI for partner success.
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