Allego Conversation Intelligence Overview

Allego has elevated Refract AI with advanced call recording, analytics, and conversation intelligence. These features help boost revenue effectively.

Use Cases

Customers recommend Sales Coaching, Call Recording, Onboarding, as the business use cases that they have been most satisfied with while using Allego Conversation Intelligence.

Other use cases:

  • Sales Review & Feedback
  • Collaboration
  • Conversion Management
  • Market Research
  • Call Transcription
  • Rep Engagement
  • Account Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Ramp Up Sales New Hires Quickly are the most popular business priorities that customers and associates have achieved using Allego Conversation Intelligence.

Other priorities:

  • Improve Sales Team Effectiveness
  • Improve Stakeholder Relations
  • Improve Digital And Social Presence
  • Acquire Customers
See all business priorities See less business priorities

Allego Conversation Intelligence Use-Cases and Business Priorities: Customer Satisfaction Data

Allego Conversation Intelligence works with different mediums / channels such as Phone Calls. and Mobile.

Allego Conversation Intelligence's features include Recording, Conversation Intelligence, and Voice Transcription. and Allego Conversation Intelligence support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Allego Conversation Intelligence analytics capabilities include Custom Reports, and Analytics.

Reviews

"Not only does Refract allow us to understand the retail context better, it also allows us to understand where we're making mistakes so we can become much more efficient in our process. Simply put, without Refract we wouldn't have that ability." - Edward Harries

Allego Conversation Intelligence, Salesken, Firefiles.ai, Gong, Jiminny, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Allego Conversation Intelligence

Top Industries

  • Education
  • Management Consulting
  • Professional Training & Coaching

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Allego Conversation Intelligence is popular in Education, Management Consulting, and Professional Training & Coaching and is widely used by Small Business, Mid Market, and Enterprise.

Allego Conversation Intelligence Customer wins, Customer success stories, Case studies

How does Allego Conversation Intelligence facilitate Sales Coaching?

How efficiently Does Allego Conversation Intelligence manage your Call Recording?

How can Allego Conversation Intelligence enhance your Onboarding process?

How efficiently Does Allego Conversation Intelligence manage your Sales Review & Feedback?

How can Allego Conversation Intelligence enhance your Collaboration process?

11 buyers and buying teams have used Cuspera to assess how well Allego Conversation Intelligence solved their Conversation Intelligence needs. Cuspera uses 279 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

CUSTOMERS TESTIMONIALS
Allego Conversation Intelligence testimonial

Edward Harries

Brand Partnerships Director

Visualsoft
Not only does Refract allow us to understand the retail context better, it also allows us to understand where we're making mistakes so we can become much more efficient in our process. Simply put, without Refract we wouldn't have that ability. Testimonial By Edward Harries
Allego Conversation Intelligence testimonial

Dave Kurlan

CEO

Objective Management Group
If you have a sales training organisation and you're considering a partnership with Refract, this is a no-brainer. Testimonial By Dave Kurlan
Allego Conversation Intelligence testimonial

Samir Patel

Inside Sales Director

NEOPOST
We use Refract and its power to be able to give us insights of exactly what happens on every call which we can then use to coach each of the agents to strengthen their abilities to be able to make those calls more effective. Testimonial By Samir Patel
CUSTOMERS TESTIMONIALS
Allego Conversation Intelligence testimonial

Edward Harries

Brand Partnerships Director

Visualsoft
Not only does Refract allow us to understand the retail context better, it also allows us to understand where we're making mistakes so we can become much more efficient in our process. Simply put, without Refract we wouldn't have that ability. Testimonial By Edward Harries
Allego Conversation Intelligence testimonial

Dave Kurlan

CEO

Objective Management Group
If you have a sales training organisation and you're considering a partnership with Refract, this is a no-brainer. Testimonial By Dave Kurlan
Allego Conversation Intelligence testimonial

Samir Patel

Inside Sales Director

NEOPOST
We use Refract and its power to be able to give us insights of exactly what happens on every call which we can then use to coach each of the agents to strengthen their abilities to be able to make those calls more effective. Testimonial By Samir Patel

OneAmerica - Financial Services - Large

Allego helped OneAmerica shift to virtual selling during the pandemic. The sales team used Allego to record and share personalized videos, improving advisor engagement. Allego's channel drop and digi...tal sales rooms made content sharing easy and consistent. The team built a learning course to unify messaging across sales directors. Allego tools increased adoption and streamlined communication for both internal and external stakeholders.

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S&P Dow Jones Indices - Financial Services

S&P Dow Jones Indices used Allego to improve sales content delivery. The team faced a rapid shift to remote sales during the pandemic. They needed to adapt quickly to digital selling. Allego helped t...hem create and send personalized videos and content to ETF partners. This made their messaging more tailored and relevant. The solution enabled better client engagement in a hybrid sales environment.

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Inspire Medical Systems - Medical Devices

Allego helped Inspire Medical Systems improve sales training for its growing team. Inspire needed to onboard and train new hires from many backgrounds. The company used Allego's flashcards to deliver... quick, mobile learning. Employees liked the flashcards and found them easy to use. This helped Inspire keep sales teams informed and ready to support patients with sleep apnea.

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Enovis - Life Sciences

Allego helped Enovis adapt to rapid change in the life sciences sector. Enovis faced challenges with siloed sales teams and outdated training. The company needed to reach both direct employees and di...stributor partners with consistent messaging. Allego provided a platform for efficient communication and training. Leaders at Enovis called Allego the most pivotal tool they have brought on.

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Nuveen - Financial Services

Nuveen used Allego to improve sales knowledge and effectiveness. The sales team needed better training to keep up with a fast-changing financial market. Allego helped Nuveen share field knowledge and... best practices quickly. Over 250 team members adopted the platform in phases. The solution made onboarding and ongoing training easier for the sales team.

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OneAmerica - Financial Services

Allego helped OneAmerica shift to virtual selling during the pandemic. The sales enablement team supported over 50 sales leaders as meetings and presentations moved online. Allego enabled OneAmerica ...to reach advisors in new ways, beyond email. The platform helped bridge the gap from in-person to hybrid selling. OneAmerica adapted quickly to a tech-driven sales environment using Allego.

Read on →
lightning

Peers used Allego Conversation Intelligence for sales coaching and call recording

Allego Conversation Intelligence Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.01/5 ★

Read Reviews (20)
Custom Reports

4.45/5 ★

Read Reviews (12)
Analytics

4.31/5 ★

Read Reviews (29)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.01/5 ★

Read Reviews (20)
Custom Reports

4.45/5 ★

Read Reviews (12)
Analytics

4.31/5 ★

Read Reviews (29)

Software Failure Risk Guidance

?

for Allego Conversation Intelligence

Overall Risk Meter

Low Medium High

Top Failure Risks for Allego Conversation Intelligence

Allego, Inc. News

Awards

Allego Named a Top Place to Work by The Boston Globe, Expands Leadership with New Industry Wins - PR Newswire

Allego has been recognized as a top workplace by The Boston Globe, ranking #16 among medium-sized companies in Massachusetts. This accolade highlights Allego's commitment to fostering a supportive and innovative work environment. The company also received several other awards in 2025, including Inc.'s Best Workplaces and the MarTech Breakthrough Award for Best Enterprise Sales Enablement Software, underscoring its leadership in AI-powered revenue enablement.

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Awards

Allego Named a Leader in the 2025 Gartner Magic Quadrant for Revenue Enablement Platforms - PR Newswire

Allego has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Revenue Enablement Platforms. The company ranked first in Onboarding & Continuous Learning and Direct B2B Selling Use Cases in Gartner's Critical Capabilities report. Allego's AI-driven platform enhances learning, content, and digital selling, offering significant customer impact, a unified platform, and cost-effective ownership.

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Partnership

Allego to launch mobility service platform with Deftpower

Allego is partnering with Deftpower to develop a new mobility service provider platform. This collaboration combines Allego's charging solutions expertise with Deftpower's platform capabilities to enhance EV charging transparency and convenience. The platform aims to offer more choices and price transparency for various customer segments, including individuals and large fleets.

Read more →
Product

Allego Unveils Breakthrough Agentic AI for Sales Capabilities

Allego launched new agentic AI capabilities at its Sales Success Summit, introducing autonomous, outcome-driven tools within its revenue enablement platform. These AI innovations move beyond generative AI by reasoning and making decisions to enhance sales coaching, content delivery, and deal intelligence. The update aims to help sales teams achieve measurable performance gains while maintaining a human-centered approach.

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Allego, Inc. Profile

Company Name

Allego, Inc.

Company Website

https://www.allego.com/

Year Founded

2013

HQ Location

117 Kendrick Street Suite 80 Needham, MA 02494 USA

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE