Refract Conversation Intelligence

Refract Conversation Intelligence is an AI-Powered sales coaching software designed to help both sales representatives and sales managers improve performance and revenue. The tool records all the calls, supports playback, transcriptions, and scores the performance against the best practices in the organization.

Backed with machine learning technology, the software offers coachable insight, coaching and personalised feedback, conversation analysis, and ability to track progress. With individual and aggregated analysis of all the sales calls, the tool provides a comprehensive view of best practices which can be leveraged by all the sales rep across the floor.

The software uses the machine learning and AI based technology to unblock the business intelligence locked in conversations. It facilitates optimization and improvement in the ability of the sales rep to close deals by analysing and gathering relevant insights from calls, demos and meetings.