Allego Conversation Intelligence Overview

Allego has elevated Refract AI with advanced call recording, analytics, and conversation intelligence. These features help boost revenue effectively.

Use Cases

Customers recommend Sales Coaching, Call Recording, Onboarding, as the business use cases that they have been most satisfied with while using Allego Conversation Intelligence.

Other use cases:

  • Sales Review & Feedback
  • Collaboration
  • Conversion Management
  • Market Research
  • Call Transcription
  • Rep Engagement
  • Account Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Ramp Up Sales New Hires Quickly are the most popular business priorities that customers and associates have achieved using Allego Conversation Intelligence.

Other priorities:

  • Improve Sales Team Effectiveness
  • Improve Stakeholder Relations
  • Improve Digital And Social Presence
  • Acquire Customers
See all business priorities See less business priorities

Allego Conversation Intelligence Use-Cases and Business Priorities: Customer Satisfaction Data

Allego Conversation Intelligence works with different mediums / channels such as Phone Calls. and Mobile.

Allego Conversation Intelligence's features include Recording, Conversation Intelligence, and Voice Transcription. and Allego Conversation Intelligence support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Allego Conversation Intelligence analytics capabilities include Custom Reports, and Analytics.

Reviews

"We use Refract and its power to be able to give us insights of exactly what happens on every call which we can then use to coach each of the agents to strengthen their abilities to be able to make those calls more effective." - Samir Patel

Peer review evidence (same sources as the product rating summary)

"...Refract is a web-based video tagging platform designed primarily for sales teams to conduct training and provide coaching to individuals...." Peer review
"...In this book, you'll learn what some of the top sales coaches do to achieve a better motivated and more focused sales force, and how you can take ... eBook Marketing Discover the untapped opportunities that exist within your sales call recordings, and how you can use these recordings to raise the performance of ... Framework Sales ..." Refract Conversation Intelligence Resources
"...Removing the need to manually listen to each and ... Case Study Marketing Read how social media management tool, Agorapulse, has benefitted from a faster time to close deals, quicker ramp time for onboarding new hires and..." Refract Conversation Intelligence Resources

Allego Conversation Intelligence, Salesken, Firefiles.ai, Gong, Jiminny, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Allego Conversation Intelligence

Top Industries

  • Education
  • Management Consulting
  • Professional Training & Coaching

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Allego Conversation Intelligence is popular in Education, Management Consulting, and Professional Training & Coaching and is widely used by Small Business, Mid Market, and Enterprise.

Allego Conversation Intelligence Customer wins, Customer success stories, Case studies

What solutions does Allego Conversation Intelligence provide for Sales Coaching?

What makes Allego Conversation Intelligence ideal for Call Recording?

Why is Allego Conversation Intelligence the best choice for Onboarding?

What Are the key features of Allego Conversation Intelligence for Sales Review & Feedback?

How does Allego Conversation Intelligence facilitate Collaboration?

11 buyers and buying teams have used Cuspera to assess how well Allego Conversation Intelligence solved their Conversation Intelligence needs. Cuspera uses 279 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

CUSTOMERS TESTIMONIALS
Allego Conversation Intelligence testimonial

Samir Patel

Inside Sales Director

NEOPOST

We use Refract and its power to be able to give us insights of exactly what happens on every call which we can then use to coach each of the agents to strengthen their abilities to be able to make those calls more effective. Testimonial By Samir Patel
Allego Conversation Intelligence testimonial

Edward Harries

Brand Partnerships Director

Visualsoft

Not only does Refract allow us to understand the retail context better, it also allows us to understand where we're making mistakes so we can become much more efficient in our process. Simply put, without Refract we wouldn't have that ability. Testimonial By Edward Harries
Allego Conversation Intelligence testimonial

Dave Kurlan

CEO

Objective Management Group

If you have a sales training organisation and you're considering a partnership with Refract, this is a no-brainer. Testimonial By Dave Kurlan
CUSTOMERS TESTIMONIALS
Allego Conversation Intelligence testimonial

Samir Patel

Inside Sales Director

NEOPOST

We use Refract and its power to be able to give us insights of exactly what happens on every call which we can then use to coach each of the agents to strengthen their abilities to be able to make those calls more effective. Testimonial By Samir Patel
Allego Conversation Intelligence testimonial

Edward Harries

Brand Partnerships Director

Visualsoft

Not only does Refract allow us to understand the retail context better, it also allows us to understand where we're making mistakes so we can become much more efficient in our process. Simply put, without Refract we wouldn't have that ability. Testimonial By Edward Harries
Allego Conversation Intelligence testimonial

Dave Kurlan

CEO

Objective Management Group

If you have a sales training organisation and you're considering a partnership with Refract, this is a no-brainer. Testimonial By Dave Kurlan

Ash Brokerage - Financial Services - Financial Services

Allego helped Ash Brokerage create a consistent onboarding experience for new hires. The team used Allego videos for training, knowledge sharing, and direct marketing to advisors. Within 18 months, r...eps logged 25,000 video views on 50 seat licenses. Ash Brokerage attributed $1.6 million in extra revenue to Allego-enabled knowledge sharing and thank-you videos. Repeat business increased, and annual revenue grew by $328 million, reaching $1.5 billion.

Clarivate - Information Services - Information Services

Allego helped Clarivate consolidate sales enablement tools into one platform. Clarivate replaced Highspot and Brainshark with Allego for unified content, learning, and coaching. The company migrated ...over 11,000 content items, 200 courses, and 2,000 users. Adoption reached 85% and sellers viewed 193,000 pieces of content. Clarivate created 300 Digital Sales Rooms in 60 days and lowered costs by consolidating platforms.

Agilent Technologies - Life Sciences - Life Sciences

Allego Digital Sales Rooms helped Agilent Technologies unify sales content and boost engagement. The company faced siloed systems and a product-centric approach after acquisitions. Allego's platform ...consolidated six systems, improved training, and enabled consultative selling. Sales reps saw a 15% increase in incremental sales growth and saved two hours per week. Digital Sales Rooms gave real-time buyer insights and improved compliance for regulated industries.

Berry Global - Manufacturing - Manufacturing

Allego helped Berry Global break down silos and unify its global sales teams. The platform centralized sales content, making it easy for reps to find resources and collaborate. Digital Sales Rooms en...abled personalized buyer engagement and real-time insights. Over 300 users adopted Allego early, boosting collaboration and knowledge sharing. Automation and streamlined permissions reduced admin work and scaled enablement across the company.

Evotix - Health, Wellness And Fitness - Health, Wellness and Fitness

Allego Digital Sales Rooms helped Evotix cut DSR creation time by 50%. Evotix moved 600 live rooms and 2,000 content pieces to Allego in just eight weeks. Guided templates made it easy for reps to pe...rsonalize sales rooms and keep branding consistent. Video features boosted engagement, with four contacts engaged per deal. Sales and customer success teams now work together better, leading to higher win rates and smoother handoffs.

Nuveen - Financial Services - Financial Services

Allego helped Nuveen improve sales knowledge and effectiveness. Nuveen used Allego to train over 250 sales team members with on-demand video content. The platform replaced slow, weekly calls with ins...tant access to best practices and market updates. Sales teams quickly responded to market events, like Brexit, using Allego's mobile learning tools. Nuveen expanded Allego use due to high demand and plans to make it central to onboarding and ongoing training.

lightning

Peers used Allego Conversation Intelligence for sales coaching and call recording

Allego Conversation Intelligence Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.01/5 ★

Read Reviews (20)
Custom Reports

4.45/5 ★

Read Reviews (12)
Analytics

4.31/5 ★

Read Reviews (29)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.01/5 ★

Read Reviews (20)
Custom Reports

4.45/5 ★

Read Reviews (12)
Analytics

4.31/5 ★

Read Reviews (29)

Software Failure Risk Guidance

?

for Allego Conversation Intelligence

Overall Risk Meter

Low Medium High

Top Failure Risks for Allego Conversation Intelligence

Allego, Inc. News

Product

Netherlands: Allego introduces overnight smart charging at AC chargers

Allego has launched a new overnight 'smart charging' feature at 4,500 AC charging points in the Netherlands. Developed with Deftpower, this solution incentivizes electric vehicle drivers to charge during off-peak hours by offering cashback rewards. The initiative aims to shift 70% of energy consumption to lower demand periods, enhancing grid efficiency and charging station utilization. Allego plans to expand this model to Belgium and other European networks.

Awards

Allego Named a Top Place to Work by The Boston Globe, Expands Leadership with New Industry Wins - PR Newswire

Allego has been recognized as a top workplace by The Boston Globe, ranking #16 among medium-sized companies in Massachusetts. This accolade highlights Allego's commitment to fostering a supportive and innovative work environment. The company also received several other awards in 2025, including Inc.'s Best Workplaces and the MarTech Breakthrough Award for Best Enterprise Sales Enablement Software, underscoring its leadership in AI-powered revenue enablement.

Awards

Allego Named a Leader in the 2025 Gartner Magic Quadrant for Revenue Enablement Platforms - PR Newswire

Allego has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Revenue Enablement Platforms. The company ranked first in Onboarding & Continuous Learning and Direct B2B Selling Use Cases in Gartner's Critical Capabilities report. Allego's AI-driven platform enhances learning, content, and digital selling, offering significant customer impact, a unified platform, and cost-effective ownership.

Partnership

Allego to launch mobility service platform with Deftpower

Allego is partnering with Deftpower to develop a new mobility service provider platform. This collaboration combines Allego's charging solutions expertise with Deftpower's platform capabilities to enhance EV charging transparency and convenience. The platform aims to offer more choices and price transparency for various customer segments, including individuals and large fleets.

Allego, Inc. Profile

Company Name

Allego, Inc.

Company Website

https://www.allego.com/

Year Founded

2013

HQ Location

117 Kendrick Street Suite 80 Needham, MA 02494 USA

Employees

51-100

Social

Financials

PRIVATE