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Platform One: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Platform One
Brand: Platform One
Rating: 4.0 (26 reviews)

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Product and Vendor News

Extreme Platform ONE launches with integrated AI for networks 15/07/2025

Customer stories

Platform One's Insights Hub helped Westpac Group bring all key business information into one place. The Insights team saved 65 hours each week searching for research. The ROI was between 5 and 10 times the investment. Now, up to 1,800 people can access over 1,500 pieces of data and insight. More staff are using existing knowledge instead of commissioning new research.
Platform One helped Sodebo use an insight community to learn what their customers want. Sodebo cut research costs by 70%. 75% of community members are very happy. Sodebo now works faster and saves money. Studies that used to cost 100K now cost 30K. Sodebo is the top ready meals and sandwiches maker in France.
Platform One helped George Weston Foods’ brand Tip Top use insight-driven marketing to spot new shopping trends. The solution used attitudinal segmentation to better understand customers. Tip Top ran the most successful TV campaign in company history. New product development brought in $104 million in retail sales over two years. Products were twice as likely to succeed compared to the industry average.
Platform One helped carsales.com Ltd improve the seller experience using contextualization and segmentation. Eight internal teams now use community insight. Distribution costs dropped by 25%. The company now shares insights more widely. A chief customer officer said having engaged members to test campaigns is invaluable.
Platform One helped Bauer Media get fast insights during Covid-19 using their community tool, The Inside Panel. Bauer Media used this to track customer feelings and changing habits in real time. The Inside Panel delivered a 500% ROI on new business. It answered 70% of all research requests, saving time and money. 77% of users made it their top choice for gaining insight.
Platform One helped Are Media build the "Insiders" insight community. Over 10,000 women joined, creating more than 450,000 conversations. The platform made it possible to get insights in days instead of months. Are Media used these insights to better understand their audience. The community gave readers a real-time voice and quick feedback.

Platform One Product Overview

Platform One transforms customer interactions through its cutting-edge CX software. This solution empowers businesses to measure and manage customer experiences, leading to substantial impacts on customer satisfaction and loyalty. By consolidating data collection, analysis, and action planning in one platform, businesses can gain a comprehensive understanding of customer needs without being overwhelmed by complexity. This streamlined approach allows for precise experience design and targeted improvements, driving measurable ROI and enhancing competitive positioning in customer experience management.