Platform One Overview

Platform One transforms customer interactions through its cutting-edge CX software. This solution empowers businesses to measure and manage customer experiences, leading to substantial impacts on customer satisfaction and loyalty. By consolidating data collection, analysis, and action planning in one platform, businesses can gain a comprehensive understanding of customer needs without being overwhelmed by complexity. This streamlined approach allows for precise experience design and targeted improvements, driving measurable ROI and enhancing competitive positioning in customer experience management.

Use Cases

Customers recommend Engagement Management, Customise Loyalty Program, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Platform One.

Other use cases:

  • Collaboration
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Platform One.

Other priorities:

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Platform One Use-Cases and Business Priorities: Customer Satisfaction Data

Platform One, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Platform One offers cutting-edge CX software to transform customer experience. Experiences are measured and managed for maximum impact.

Comprehensive Insights on Platform One Use Cases

What makes Platform One ideal for Engagement Management?

Case Studies

Design

CASE STUDY Are Media

Platform One helped Are Media build the 'Insiders' insight community. Over 10,000 women joined, creating more than 450,000 conversations. The platform made it possible to get insights in days instead... of months. Are Media used these insights to better understand their audience. The community gave readers a real-time voice and quick feedback.

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Automotive

CASE STUDY carsales.com Ltd

Platform One helped carsales.com Ltd improve the seller experience using contextualization and segmentation. Eight internal teams now use community insight. Distribution costs dropped by 25%. The com...pany now shares insights more widely. A chief customer officer said having engaged members to test campaigns is invaluable.

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Media Production

CASE STUDY Bauer Media

Platform One helped Bauer Media get fast insights during Covid-19 using their community tool, The Inside Panel. Bauer Media used this to track customer feelings and changing habits in real time. The ...Inside Panel delivered a 500% ROI on new business. It answered 70% of all research requests, saving time and money. 77% of users made it their top choice for gaining insight.

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Financial Services

CASE STUDY Westpac Group

Platform One's Insights Hub helped Westpac Group bring all key business information into one place. The Insights team saved 65 hours each week searching for research. The ROI was between 5 and 10 tim...es the investment. Now, up to 1,800 people can access over 1,500 pieces of data and insight. More staff are using existing knowledge instead of commissioning new research.

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Consumer Goods

CASE STUDY Sodebo

Platform One helped Sodebo use an insight community to learn what their customers want. Sodebo cut research costs by 70%. 75% of community members are very happy. Sodebo now works faster and saves mo...ney. Studies that used to cost 100K now cost 30K. Sodebo is the top ready meals and sandwiches maker in France.

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Consumer Goods

CASE STUDY George Weston Foods (Tip Top)

Platform One helped George Weston Foods’ brand Tip Top use insight-driven marketing to spot new shopping trends. The solution used attitudinal segmentation to better understand customers. Tip Top ran... the most successful TV campaign in company history. New product development brought in $104 million in retail sales over two years. Products were twice as likely to succeed compared to the industry average.

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Platform One Features

  • Low
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FEATURE RATINGS AND REVIEWS
Analytics

3.16/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.16/5 ★

Read Reviews (2)

Platform One Integrations

Platform One integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

2.93/5 ★

Read Reviews (1)

Few API Integrations for Platform One

xMatters

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Vidyard Video Platform

4.56 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Platform One

Top Failure Risks for Platform One

Platform One CX Limited News

Product

Extreme Platform ONE launches with integrated AI for networks

Extreme Networks has launched Extreme Platform ONE, which integrates AI capabilities across network management, offering features like real-time network visualization, AI-driven insights, and automation. The platform reduces manual tasks by up to 90% and shortens resolution times by up to 98%, enhancing operational efficiency and simplifying network management. It is now available for organizations seeking comprehensive network solutions.

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Platform One CX Limited Profile

Company Name

Platform One CX Limited

Company Website

https://www.platform1.cx/

HQ Location

Artarmon, New South Wales

Employees

01-10

Social

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Financials

PRIVATE