Real-World Case Studies and Customer Success Stories with Planet Unified Commerce

Planet delivered an OPI Cloud transformation for Rotana Hotels and Resorts across 21 properties. The unified commerce platform helped Rotana... streamline payments and operations. The solution improved guest experience and operational efficiency. Rotana benefited from integrated payment and order management features. The project supported Rotana’s growth in the hospitality sector.
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Delphi Resort used Planet's hosted HotSoft and embedded payments to modernise its operations. The resort streamlined order management and improved... payment processing. Staff can now manage bookings and payments more efficiently. Guests enjoy a smoother check-in and checkout experience. The solution helped Delphi Resort deliver better service and increase satisfaction.
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Hotel Olden needed to migrate its property management system quickly without disrupting its luxury guest experience. Planet's unified commerce platform... enabled a smooth, time-sensitive PMS migration. The hotel maintained high service standards during the transition. Planet's solution helped Hotel Olden keep operations running and guest satisfaction high. The migration was completed on time, supporting the hotel's reputation for excellence.
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Planet unified payments for Mangia's across 15 properties. Mangia's used Planet to manage payments in one system. This helped them... handle transactions for all their hotels. The solution made payment processing easier and faster. Mangia's improved efficiency by using Planet's unified commerce platform.
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Planet's property management system helped Best Western Olde Maritime boost revenue. The hotel used flexible rate management and improved yield... strategies. Reservation processes became simpler, raising average daily rates. Staff saw fewer double-bookings and smoother bookings. Quick training made the switch easy. The hotel now recommends Planet to other hoteliers.
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Planet's cloud-based PMS helped Coconut Waikiki and Shoreline Hotel replace their outdated system. The new PMS improved productivity and efficiency... with simplified operations. Staff spent less time on admin and more time with guests. The hotels gained professional rate management and better reporting. Within two weeks, they saw smoother operations and increased revenue control.
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Planet's PMS and integrated payment solution helped Royal Hainaut Hotel & Spa save two hours per day on bank reconciliations and closing. The hotel reduced... human error and improved the guest experience with seamless, integrated payments. Staff now spend less time on manual work, and guests enjoy a smoother stay with pre-authorisation and personalised in-room experiences. The PMS connects with POS and interactive TV, making operations easier and more secure. The hotel benefits from advanced payment security and easy transaction management.
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Planet migrated 21 Rotana Hotels and Resorts properties to OPI Cloud in just six months. The project replaced legacy payment... systems, improved PCI compliance, and removed sensitive cardholder data from the PMS. Rotana gained a centralised cloud payment architecture, reducing on-premises infrastructure and support overhead. Standardised payment processes increased operational consistency and security. Modern payment terminals improved guest experiences and transaction reliability.
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Planet Networking helped Radisson Istanbul Sultanahmet meet guest demands for fast Wi-Fi and smart TVs. The hotel used Planet’s content... management, dashboard, and extranet tools to manage guest interfaces and monitor network activity. Guests now enjoy high-speed internet, unlimited TV, and digital signage. The hotel improved guest satisfaction and gained a competitive edge. Planet’s solutions support better event experiences and daily hotel operations.
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Planet’s integrated payments and PMS solution helped Radisson Collection Hotel, Santa Sofia Milan modernise their payment process. The hotel needed... a flexible gateway that worked with their PMS to centralise accounting and reduce manual errors. Planet delivered a fully integrated system with tokenisation for card data security. Staff now spend less time on payments and more time with guests. Guests enjoy faster check-in and check-out, and the hotel benefits from centralised reconciliations.
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Planet unified payments for Mangia across 15 luxury properties. Mangia migrated to a single payment platform integrated with Opera Cloud... PMS. This move replaced separate online and in-person systems, reducing operational complexity. Staff now use fewer portals, making training and reconciliation easier. Planet’s Italian-language support and sleek payment terminals improved both staff and guest experience. Mangia is now exploring further automation for payment reconciliation.
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Planet's PMS and integrated payment solution helped Royal Hainaut Hotel & Spa save two hours daily on bank reconciliations and end-of-day closings. The hotel reduced... manual errors and improved guest experience with seamless payment integration. All partner software systems now connect through the PMS, making operations smoother. Staff no longer need to manually collect payment data, saving time and effort. The hotel also benefits from Planet's interactive TV and Wi-Fi solutions.
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Planet’s HotSoft PMS helped Kultahippu Hotels in Finland recover from pandemic challenges. The hotel upgraded its booking and check-in systems,... making guest experiences smoother. With Planet’s solutions, the hotel reached 100% occupancy for the winter season and expects 50% occupancy next year. The partnership enabled the hotel to expand to 67 rooms and five apartments, serving 150–170 tourist groups. Staff numbers grew from layoffs to 14 full-time employees, rising to 20 in winter.
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Planet provided payment solutions for King Foods, the master franchise owner of Burger King in Scandinavia. King Foods wanted to... improve the guest experience and accelerate growth with a digital sales platform. Planet's payment technology was chosen for hundreds of Burger King restaurants in Sweden, Norway, and Denmark. The solution integrated with Oracle Symphony and FutureOrdering for seamless operations. King Foods reports faster, smoother payments and a better restaurant experience for guests and staff.
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HotSoft PMS helps Keadeen Hotel manage 69 rooms and multiple venues. Staff save hours daily with instant reporting. The system... keeps over 27 years of guest data safe. HotSoft makes onboarding new staff fast and easy. Teams can focus more on guest experiences. The PMS keeps all hotel departments working together smoothly.
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Planet's Hospitality Payments solution helped InterContinental Frankfurt upgrade to a PCI-compliant payment system. The hotel replaced manual card entry with... integrated EMV transactions and Pay at Table features. This reduced acquiring fees and guest wait times. Staff could process payments anywhere, improving customer experience. The onboarding was simple, and the new system saved time and money. InterContinental Frankfurt now explores more ways to simplify payments.
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HotSoft PMS helped Hotell Fjällheim and Hotell Fridhemsgatan save 3–4 hours daily by automating front desk tasks. The hotels replaced... manual processes with integrated systems for bookings, payments, and key management. Planet’s Pay By Link enabled secure, flexible payment options for guests. Staff now spend more time with guests and less on admin. The cloud-hosted system improved security and reliability for both hotels.
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Planet payment systems helped Hotel VIU Milan simplify their payment processes. The hotel needed a partner to reduce manual work... and complex pre-authorization steps. Planet supported them with installation and training using local payment experts. The system integrated with their software and PMS. Staff now deliver a smooth, hassle-free guest experience.
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Protel PMS from Planet helped Hôtel Paris Bastille reach a 92% occupancy rate. Staff now check in and check out... guests faster. Integrated payments mean fewer disputes and simpler controls. Paperless workflows cut down on admin. The hotel team spends more time with guests and less time on systems. Planet’s support made onboarding easy and smooth.
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Hotel Olden needed to replace its PMS quickly after its old provider ceased trading. The hotel chose Protel Cloud PMS... from Planet for unified hotel and restaurant management. Planet’s onboarding and support enabled a smooth migration before the busy season. Staff gained remote access, better reporting, and centralised guest data. The transition caused minimal disruption and improved daily operations.
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Planet helped Hotel Nordic integrate its property management system and payment solutions. The hotel needed to reduce manual work and... support its expansion. Planet’s Booking Engine and payment tools streamlined bookings, check-in, and payments. Staff now spend less time on admin and more time with guests. Guests enjoy a seamless booking experience and more options.
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Planet's Protel Cloud PMS helped Hotel Les Terrasses d’Eze replace old property management software. The hotel needed better online booking... and improved guest service. Planet's cloud-based PMS connected easily with existing systems. After installation, the hotel saw faster transactions and more international bookings. Revenue increased thanks to better online visibility and guest experience.
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HotSoft PMS helped Keadeen Hotel save time with instant reports. Staff now focus more on guest experience. The hotel runs... 69 rooms, event suites, a leisure center, bar, and restaurant. HotSoft PMS keeps all departments in sync and automates admin tasks. Data from 27 years of guests is safe and easy to access. The team can quickly onboard new staff and adapt to changes in the hotel industry.
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Planet provided Hollybourne Developments with a combined Protel Cloud PMS and Payments solution. Staff now see live payments and manage... all hotel operations in one place. The new system is user-friendly and saves time for both staff and customers. Planet’s onboarding team supported the transition, making it easy for staff to learn. Operations are now smoother and the customer experience has improved across all three hotels.
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Planet provided Hotel Alma with fast Wi-Fi and a modern TV system. The hotel needed reliable internet and a single... TV management solution for all rooms. Planet delivered Guest Internet and Hoist Interactive TV, which were easy to deploy and expand. Installations finished on time, even after changing TV models. Guests now enjoy seamless streaming and a stable network during their stay.
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Planet’s payment solutions helped Hard Rock Hotel Madrid improve guest experiences. The hotel now offers contactless and mobile payments, plus... Tax Free shopping. Staff spend less time on payment tasks and more time with guests. The payment process is faster and has fewer errors. International guests can pay in their own currency. The hotel delivers a seamless, efficient service from check-in to check-out.
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Planet's Booking Engine helped Frich's Hotel Chain boost direct bookings and cut reliance on online travel agencies by 50%. The hotel group... used Planet's PMS, payment solutions, and digital tools to centralise operations and improve guest experiences. Arribatec kiosks enabled 24/7 express check-in and unmanned receptions. The unified system saved Frich's millions of Euros each year. Frich's now makes data-driven decisions and delivers a seamless guest journey.
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Ekman Hotels used Planet's Hotsoft PMS to unify operations across 26 hotels and restaurants. The system made it easy to... add new hotels and automate daily tasks. Staff found the PMS helpful for training and solving problems. Financial reporting became simpler, with just three people managing all 26 companies. Guest experiences improved with smoother check-in and check-out. Ekman Hotels plans to expand Planet's payment solutions for even better service.
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Delphi Resort moved its HotSoft property management system from an old on-premises server to Planet’s hosted solution. This change saved... over €20,000 in server costs and improved system reliability. Payments are now integrated directly into the PMS, removing manual entry and nearly eliminating reconciliation errors. Staff can access the system anywhere with internet, and the open ecosystem allows easy integration with other tools. The finance team no longer spends hours chasing mismatched transactions, making daily operations smoother and more efficient.
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Planet integrated its payment solution with Oracle Simphony at Coventry Building Society Arena. The arena needed a fast, flexible system... to handle payments across VIP boxes, bars, exhibition halls, restaurants, and the hotel. Portable PAX terminals reduced queues and sped up transactions during busy events. Staff could serve more customers quickly, boosting spend per head and improving satisfaction. The solution supports digital wallets and local payment methods for seamless payments for all visitors.
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Planet provided Champneys City Spa with an integrated hospitality payments platform. Guests now have more payment options, including contactless and... digital wallets. Staff can process payments securely anywhere in the resort, reducing guest-staff interaction. Tokenization lets guests store card data for extra charges, making payments easier and safer. The solution improved guest experience, increased revenue, and gave Champneys better loyalty programs and payment insights.
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Planet integrated its payments solution with Oracle Opera Cloud for CABINN hotels. CABINN faced long check-in queues, sometimes with over... 600 guests arriving in one afternoon. The new self-check-in kiosks and integrated payments system reduced wait times from two hours to just 20 minutes. Staff now have more time to help guests. The solution improved the guest experience and streamlined hotel operations.
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Planet enabled Blue Lagoon to cut card declines by 65% with Dynamic 3D Secure. Guests now enjoy a seamless, no... physical checkout experience across the spa, restaurants, and shops. Planet’s payment system integrates with LS Retail, supporting local currencies and Tax Free shopping. Blue Lagoon can now offer modern, branded points of sale and smooth checkouts for global visitors. The partnership opened new revenue streams and aligned the guest journey with Blue Lagoon’s vision.
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Protel PMS and Canary’s guest management tools helped Bergwelt Grindelwald Resort double its reservations. The resort automated check-ins and guest... messaging, saving over 25 hours each month. Staff focused more on hospitality, not paperwork. Upsell features generated €543,000 in new revenue. Integration was seamless, with no downtime. The resort now runs more efficiently and profitably.
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Bergwelt Grindelwald resort used Protel PMS and Canary messaging to improve hotel operations. The resort doubled its reservations after implementing... these solutions. Staff managed bookings more efficiently and guests received better communication. The unified platform helped streamline daily tasks and enhance the guest experience. The result was higher occupancy and improved customer satisfaction.
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Timpson uses Planet’s unified commerce platform to manage retail tech touchpoints. The solution brings together payments, tax free, and order... management for a seamless experience. Timpson benefits from secure, reliable payment processing and omnichannel capabilities. The platform helps Timpson accelerate growth and optimize daily operations. Customers enjoy a consistent shopping journey across all channels.
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Planet’s Tax on PAX helped Viadellerose expand Tax Free shopping to non-EU customers in Amsterdam. The solution integrates Tax Free... forms with payment terminals, making the process fast and easy. Viadellerose saw more international customers and smoother operations. The company can now adjust its strategy for different customer nationalities. Planet’s support enabled a quick and smooth rollout in Europe.
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Tripidi used Planet to offer Alipay and WeChat Pay in its airport stores. Chinese shoppers can now pay easily with... digital wallets, making shopping more convenient. Planet provided marketing and sales consultancy, which helped Tripidi attract more customers and increase revenue. Staff received cultural sales training to better serve international shoppers. The partnership improved the retail experience and drove higher in-store spending.
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Planet deployed 5,500 payment terminals for Timpson across 2,000 UK locations in just three months. Timpson saw terminal-related complaints drop... to near zero after switching to Planet. The rollout supported multiple brands and included both attended and unattended retail environments. Timpson now plans to expand its launderette business with up to 2,000 new units. Reliable payments from Planet let Timpson focus on growth and customer experience.
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Planet helped FC Luzern increase online sales by 75% in four months. FC Luzern wanted to run their e-commerce platform... in-house and needed a single payment partner. Planet provided an easy API integration and a competitive acquiring offer. The club set up its online shop quickly and offered fans a smooth payment experience. FC Luzern recommends Planet for its personal partnership approach.
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Planet helped FC Luzern bring their e-commerce platform in-house. The club wanted one partner for all online payments and to... avoid multiple providers. Planet provided easy API integration and a single gateway for secure transactions. FC Luzern saw a 75% increase in online sales in just four months. The new platform made refunds easy and offered fans more payment options.
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Planet’s Gateway and Acquiring solution helped Plumbs upgrade their in-app payment process for 80 home consultants. The switch from their... previous provider was smooth, with no disruption to sales or need for extra training. Plumbs gained better internal reporting and quick access to customer service. The team found the new system easy to use and the onboarding process was seamless. Plumbs reports improved service and strong support from Planet.
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Planet helped Mod Wave Movement improve payment options for young, tech-savvy shoppers. The solution enabled payments in over 130 currencies... and supported Alipay and WeChat Pay. MWM also offered automatic VAT refunds, making shopping easier for international customers. This led to higher sales conversion rates and more store visitors. MWM gained a strong edge with Chinese tourists and plans to keep growing with Planet's services.
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Planet helped Cole Buxton, a luxury sportswear brand, solve payment system challenges as they opened their flagship London store. The solution integrated... with Cegid mPOS and enabled acceptance of multiple payment methods, including Alipay and WeChat. International customers could pay in their own currency, making shopping easier. Cole Buxton saw faster, safer payments and increased international sales. The new system improved efficiency and profitability for the brand.
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Planet's all-in-one Retail payments solution helped Le Coq Sportif process transactions faster and accept more payment methods. The store improved... the in-store experience by supporting digital wallets like Alipay and WeChat Pay. This change attracted more Asian shoppers and increased store revenue. Le Coq Sportif saved time and money by streamlining payment processes. The solution made it easier for tourists to pay in their own currency.
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Planet's VAT Refund system helped La Samaritaine modernise its luxury shopping experience. The store integrated over 150 tills for digital... VAT processing. Shoppers now verify Tax Free eligibility with a single passport scan. Instant refund kiosks and multilingual staff improved customer service. Bespoke VIP lounges and personal refund kiosks cater to elite shoppers. La Samaritaine is now a leader in luxury retail in Paris.
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Planet helped Gyll Group modernise its payment process. Gyll switched from manual tills to digital payment solutions. The company started... accepting digital wallets and multi-currency payments. Automated VAT refunds brought in extra revenue. Staff got training in international sales and cultural awareness. Gyll saw more foot traffic and higher conversion rates after using Planet.
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Planet’s Payment Plugin helped Freshground move from manual phone payments to a digital-first online system. The switch enabled Freshground to... scale orders and let customers pay easily through WooCommerce. Teams now handle invoices faster and offer more payment options. The transition was smooth, with no disruption to business. Customer satisfaction improved with a clear, efficient payment process.
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Planet's Click & Collect solution helped Faguo connect online and offline shopping. Customers could check store stock, reserve online, and... pick up in-store. Sales associates prepared orders in just 1.5 hours. Faguo saw 15% incremental revenue during the pilot. The solution reduced delivery needs, cutting the carbon footprint. All store revenue was tracked, boosting satisfaction and profits.
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Planet helped El Corte Inglés improve the tax-free shopping experience for international customers. The solution included VIP service lounges, fast... tax-free voucher processing, and expert support. Shoppers could get refunds in cash, by card, or as a gift card with a 10% bonus for reinvestment. The new process freed up in-house staff and increased voucher issuance and refund speed. El Corte Inglés saw higher match rates and better customer satisfaction.
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Planet helped Chopard reach Chinese shoppers using WeChat live streaming. Chopard used a WeChat mini-program to let users buy and... share products directly in the app. Planet built the mini-program and ran live-streaming events for product launches and sales. Over 7,000 customers joined five live shows, resulting in more than 150 live orders. Chopard saw higher brand awareness and stronger loyalty, especially among younger shoppers.
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Planet helped Capas Seseña, a traditional Spanish cape retailer, reduce international transaction costs by 2%. The shop serves many international... customers, with 40% coming from outside the EU. Planet provided a single device for payments, multi-currency, and tax-free services. Customers can pay in their own currency and get tax-free vouchers quickly. The solution simplified shop operations and improved the in-store experience.
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Planet provided Capas Seseña with a complete payment solution for over 20 years. The system lets customers pay in their... own currency and request Tax Free invoices quickly. Capas Seseña reduced international transaction costs by about 2% using Planet’s multi-currency and Tax Free features. The all-in-one terminal made checkout easier for both staff and shoppers. Now, Capas Seseña also offers Pay by Link for online buyers.
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