Real-World Case Studies and Customer Success Stories with Ping Identity (formerly ForgeRock Identity Platform)

StoneCo used Ping Identity to modernize its identity infrastructure. The company migrated 3.4 million identities in six months. Request capacity... increased 18 times. Authentication latency dropped by 88%. There were zero incidents during the migration. StoneCo now delivers seamless financial services at scale.
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Raymond James used Ping Identity to secure millions of client and workforce identities. They replaced legacy systems with phishing-resistant authentication... and adaptive MFA. The firm migrated hundreds of applications and eliminated old dependencies. Ping's orchestration tools helped balance security with a smooth user experience. Executives now see identity as a key business advantage.
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H&R Block used Ping Identity to modernize its customer identity and access management for the Spruce mobile banking platform. The legacy system... could not handle high authentication volumes, risking the launch. PingOne and PingFederate enabled secure, passwordless logins and supported 140 authentications per second. The transformation finished in 90 days. In the first week, Spruce generated $60 million in deposits. The new system scaled easily during peak tax season.
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WithLess used PingOne Recognize to meet PSD2 SCA compliance. They replaced SMS OTPs with biometric authentication for stronger security. The... solution enabled fast deployment in under two weeks. Users now authenticate with a single glance, reducing friction. Sensitive actions are protected by step-up biometrics. WithLess lowered SIM-swap risk and improved customer experience.
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Ping Identity’s Zero-Knowledge Biometrics helped a Tier-1 European Bank cut account takeover fraud by 79%. The bank saved $2M in... fraud-attempt costs and reduced operational expenses by $4.1M in one year. Customers now recover accounts with facial authentication, eliminating passwords and SMS OTPs. The solution meets strict privacy rules by not storing biometric data. Transaction success rates improved and recovery is much easier for users.
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Relai used PingOne Recognize to secure its Bitcoin wallet logins and step-up actions. The company needed to meet strict French... regulatory requirements and protect user privacy. PingOne Recognize replaced Face ID and SMS OTPs with zero-knowledge biometrics for fast, secure authentication. Login times dropped to 300 milliseconds, and fraud protection improved. Relai now supports over $1 billion in trading volume while keeping biometric data private.
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Ping Identity helped Raiffeisen Bank International unify its IT landscape across twelve network banks. The bank needed a single IAM... solution for up to 17 million users and strict European banking regulations. RBI used PingFederate and PingDirectory in a multi-cloud setup on AWS. The solution enabled fast onboarding of new banks and improved user experience. RBI now delivers secure, standardized digital banking services at lower integration costs.
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Flinks used Ping Identity to power its open banking platform in Canada. The company needed a secure way to manage... customer consent and data sharing for financial services. PingFederate and PingDirectory provided strong identity security and consent management. The solution enabled hundreds of fintechs to access financial data while keeping user control and compliance. Flinks now connects millions of users to third-party apps securely and at scale.
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Tesco Bank used Ping Identity to boost security and improve customer experience. They needed to migrate from legacy security tech... without disrupting millions of users. PingAccess and PingFederate enabled a single-factor login across web, mobile, and API. The team deployed the new solution in 12 weeks with ProofID. Now, Tesco Bank has a unified identity provider for banking, credit cards, and insurance, enhancing customer insights and security.
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NextCapital used PingFederate from Ping Identity to simplify partner authentication. They needed a way for users to move from bank... websites to NextCapital tools without extra logins. PingFederate let them support many authentication standards and connect with partners easily. Now, NextCapital can onboard large enterprise partners faster. The process is secure and seamless for users. This gives NextCapital a strong edge in the financial services market.
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Standard Chartered used Ping Identity to unify digital identity for millions of clients in over 60 countries. The bank replaced... legacy systems with a single platform for authentication, SSO, and MFA. This helped launch new digital banks faster and cut operational costs. Customers now have a secure, seamless experience across all digital channels. The solution improved compliance with global data protection and KYC rules.
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Open Banking Limited used Ping Identity to automate onboarding for UK banks and third-party providers. The solution created a secure... trust framework and a central directory with real-time updates. Ping Identity enabled dynamic client registration, meeting strict financial security standards. By July 2018, 22 banks and 28 third-party providers were onboarded. The platform now supports secure, seamless access for millions of banking customers.
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Mox Bank used Ping Identity to launch a cloud-native, mobile-first banking platform in Hong Kong. The solution enabled secure, passwordless... authentication and seamless onboarding for users. Mox processed millions of transactions in its first year with 24/7 uptime. The platform helped Mox scale quickly and comply with strict financial regulations. Mox released new features confidently, knowing their identity security was robust and flexible.
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HSBC used Ping Identity to unify identity management across 37 markets. The bank moved from fragmented security to a single,... scalable platform. Developers now have fewer bottlenecks and can innovate faster. HSBC reduced the data burden for 25,000 staff. The new system supports Open Banking and adapts to local regulations. Retail customers get a seamless digital experience.
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Everence used Ping Identity to replace a legacy system and improve secure access for 10,500 users. The small IT team... faced frequent uptime issues and a complex login process before. With PingFederate, Everence enabled seamless SSO and self-service password reset. Upgrades now take hours instead of days. The IT team can focus on core business tasks, and users have more control over their accounts.
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Mortgage Choice used the Ping Intelligent Identity Platform to secure its new cloud-based Broker Platform. The company needed to integrate... legacy systems and ensure strong security for sensitive data. PingOne, PingAccess, and PingDirectory enabled seamless SSO and API security, integrating with Microsoft Dynamics CRM, G Suite, and Zendesk. Implementation costs dropped by 60-65%. Brokers now access all tools with one login, speeding up service and improving customer engagement.
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ForgeRock, now part of Ping Identity, helped BTPN Bank go digital in under six months. The bank used customer identity... and access management solutions to speed up its digital transformation. This improved customer experience and security. BTPN Bank quickly adapted to new digital banking needs. The project shows the value of strong authentication and digital identity tools in financial services.
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Coast Capital used PingOne Advanced Identity Cloud to unify login experiences and secure digital services. They cut costs by 20%... and reduced account takeover threats. The platform enabled seamless SSO and omnichannel access for members. Coast Capital improved member engagement and compliance with Canadian financial regulations. The solution supports future growth and fraud prevention initiatives.
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Ping Identity helped Bank of New Zealand modernize its legacy identity systems. BNZ migrated over one million users to a... new centralized identity platform. The solution improved security and enabled faster rollout of new features. Customers now enjoy a seamless and secure digital banking experience. BNZ can update security and add features more quickly than before.
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Ping Identity helped BTPN Bank launch its Jenius app, enabling secure onboarding for two million users in just six months. The bank replaced... legacy identity systems with a unified digital identity platform. This move eliminated the need for physical branches and cut overhead costs. BTPN now updates app features in hours, supporting a mobile-first banking model. The solution delivers a seamless, secure experience for millennials and small business owners across Indonesia.
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PingOne CIAM helped the leading VA mortgage lender migrate 5 million veteran accounts in weeks. The company used passwordless and... adaptive multifactor authentication to boost security and user experience. SDG's ID Transformer service cut migration effort by 80%. The new solution reduced support calls about passwords and credentials. The lender now has advanced control over identity management logic.
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TIAA used Ping Identity to speed up its digital transformation. The company wanted to offer new features like peek view... and biometric logins for web and mobile. PingFederate and PingAccess helped TIAA add risk system integration and multifactor authentication. TIAA quickly launched a watch app and a new mobile app. The solution made customer experiences smoother and more secure. Ping Identity became a key partner for TIAA’s digital growth.
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ForgeRock, now part of Ping Identity, helped the City of Richmond improve secure access for citizens. The city needed a... way to provide safe digital services. Ping Identity delivered a customer identity solution. This made it easier and safer for people to use city services online. The city now offers better security and a smoother experience for users.
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ForgeRock, now part of Ping Identity, helped CNAV improve security and user experience for millions of citizens. CNAV needed strong... authentication and authorization for its services. The solution delivered top security and a smooth experience. Millions of users now access services safely and easily. This case highlights identity management and customer authentication in the government sector.
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Ping Identity helped the State of Utah connect over 1,000 online services with a single digital identity. Utah used Ping... Identity to solve identity sprawl across hundreds of agencies. Residents now use one login for all state services, making access faster and more secure. The state saved $15 million by centralizing identity management. Utah improved security and gained better insights into resident needs. The platform supports single sign-on and multi-factor authentication.
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ForgeRock, now part of Ping Identity, helps the Government of Norway manage digital identity for over 4 million citizens. The solution supports... secure authentication and authorization. The government saves millions of dollars with this system. The platform improves customer experience and protects user data. This case highlights large-scale identity management in the public sector.
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The State of Connecticut used Ping Identity to unify digital access for residents and businesses. Before, people needed many accounts... for different state services. Now, one secure login gives access to all agencies. Millions of users have moved to the new system. The state cut help desk costs and improved security. This sets the stage for digital driver's licenses and more mobile services.
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Ping Identity, with ForgeRock, gives the Government of Norway secure access for 4. 5 million citizens and 500,000 businesses. The...solution supports over one million daily sign-ins with no outages. Centralized ID and authentication cut costs and boost efficiency. The system connects 1,000 agencies and 4,000 services. Norway saves millions of dollars and can launch new services fast.
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ForgeRock Identity Platform, now part of Ping Identity, helps CNAV secure digital access for 32 million people across 35 pension schemes. The platform scaled... to onboard 120,000 sign-ups in just two days. CNAV integrated the solution with FranceConnect for national digital identity. The new portal simplifies pension access and reduces costs while supporting 56,000 employees. Security, scalability, and usability are key benefits for CNAV's digital transformation.
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Ping Identity helped Glenair cut helpdesk tickets by 40%. Glenair makes mission-critical connectors for aircraft and spacecraft. Before Ping, users... managed 89 passwords across 89 domains. Ping unified global access with one identity and added MFA. Over 2,000 users now authenticate securely worldwide. Glenair improved workforce security and productivity with Ping’s hybrid identity solution.
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Ping Identity helped Axalta modernize its identity and access management for a global e-commerce platform. Axalta needed secure, seamless access... for over 100,000 customers in 130 countries. Ping delivered a unified identity stack that works across mobile, cloud, and hybrid environments. The new IAM platform improved onboarding, security, and scalability. Axalta now offers a frictionless, customer-centric experience worldwide.
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Ping Identity helped Scotts Miracle-Gro secure access for 7,500 employees. The company replaced manual authentication with PingFederate, enabling single sign-on... to over 50 SaaS, mobile, and cloud apps. This centralized identity management improved security and made it easier for staff to log in. Productivity increased as employees used one set of credentials for all resources. The new system supports future growth and innovation.
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PingFederate helped Land O’Lakes cut integration time for new apps from weeks to days. The company unified identity management for... 6,500 users across its divisions. Employees now use Single Sign-On for secure access to business apps. Password fatigue and IT admin costs dropped. The solution supports both on-premises and cloud apps, improving productivity and mobile access.
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Honeywell used PingOne Advanced Services to move identity management to the cloud. They integrated 1,600 apps and achieved 99.99% uptime.... The solution cut call center calls by 30% with self-service password resets. Honeywell improved security with risk-based MFA and device validation. Teams now focus on strategic work instead of maintenance. User experience is smoother with adaptive authentication and biometric login.
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Applied Materials used Ping Identity to modernize its authentication system. The company needed secure mobile SSO for its global workforce.... Ping Identity unified mobile management and directory systems. Employees now get seamless, secure access on any device. The solution removed repeated logins and improved productivity. Applied Materials now delivers a better user experience worldwide.
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Ping Identity helped Applied Materials boost employee productivity. The company used Ping to set up high-performance mobile single sign-on. Ping... is a key part of their authentication system. It helps manage access and identities where needed most. The Director of Identity, Security and Access Management at Applied Materials praised Ping for its critical role.
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Ping Identity used its own platform to reverify its global workforce. The company faced the challenge of rising deepfake and... identity fraud threats. Using biometric verification and document authentication, Ping reverified employees in 34 countries. The process took under two minutes per employee and reached 97% compliance in three weeks. This improved security and set a new standard for workforce identity assurance.
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Ping Identity helped CyberSolve migrate a large healthcare provider’s IAM system to the cloud. The project improved authentication reliability and... user experience for thousands of shared applications. Self-service adoption increased, reducing IT support needs and costs. The migration ensured HIPAA and PCI compliance while boosting security. CyberSolve credits Ping Identity’s platform and AI-driven tools for seamless, scalable identity management.
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Fluent Commerce used the PingOne platform to build a secure, scalable identity system. They needed a solution for user management... and single sign-on (SSO) across three regions. Ping Identity delivered a multi-tenant architecture that met strict compliance needs in just eight months. Customers now manage their own user identities and settings, making user management easier. Fluent Commerce can now offer more flexibility and security to global retail clients.
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Ping Identity helped Sungard Availability Services replace hardware tokens with cloud-based multi-factor authentication. The company unified single sign-on and MFA... on one platform, making access to apps like Office 365 seamless. Employees now enjoy a secure, easy sign-on experience. Sungard AS reduced operational overhead and lowered user costs. The IT team can connect new applications quickly and users love the one-touch authentication.
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Tech Data used the Ping Identity Platform to replace its legacy partner portal. The company needed a single sign-on solution... for over 105,000 resellers and vendors. PingFederate and PingDirectory enabled seamless SSO and granular authorization. Tech Data now manages complex user relationships and provides secure, unified access. The new portal is scalable and supports advanced profile management for global IT distribution.
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PingFederate enabled Equinix to simplify employee access to apps with single sign-on. The IT team eliminated password resets and reduced... login friction for 2,500 employees. Equinix saved 500 employee hours in four months. Over half the workforce accessed apps within two hours of launch. Employees now find all applications in one place, boosting productivity and reducing IT support calls.
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GCI used Ping Identity to unify login for 250,000 customers and 2,500 employees. Subscribers now access all digital services with... one username and password. GCI deployed PingFederate and PingAccess for seamless SSO and centralized policy management. The solution accelerated time-to-market for new digital services. It also improved security and supported both legacy and modern apps for staff.
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Spark NZ unified three separate IAM systems using Ping Identity. The company needed to support over 3.5 million users and... integrate with legacy systems. Ping enabled fast deployment, social sign-on, and real-time provisioning through APIs. Spark completed the migration in just two months. The result was seamless, secure access across 60+ apps and devices.
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Ping Identity helped Telkomsel manage 200 million customer identities. Telkomsel needed a cloud-ready identity platform for digital transformation. The solution... unified access across mobile, web, and third-party apps. Telkomsel now supports 7,000 transactions per second. IT teams spend less time on support, and customers get seamless, secure logins. The platform enables fast deployment and supports cloud migration.
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Ping Identity helped Genuine Parts Company consolidate 50 directory instances into one Ping Directory and 12 active directories worldwide. In 12 months,... GPC resolved 4,700 vulnerabilities and improved operational efficiency. The company used PingOne DaVinci for no-code orchestration and progressive profiling. GPC enhanced security and user experience for both workforce and customers. The solution enabled cost savings and supported global scale.
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Maersk used Ping Identity as its main identity and access management platform. The company needed to simplify global supply chains... and secure digital interactions for customers, partners, and machines. Ping Identity unified authentication across mobile, web, API, and EDI channels. Maersk now reuses identity capabilities across business lines, speeding up new service launches. The platform supports 15% of global container trade and secures high-stakes cargo tracking.
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Inchcape used Ping Identity to unify identity and access management for employees in 33 countries. They replaced 26 Active Directory... forests with a single platform. The new system uses single sign-on and multi-factor authentication. Staff now have a simpler login process and better security. IT teams gained improved audit and data governance tools. The platform runs globally with no outages or performance issues.
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HP used Ping Identity to unify over 150 million user identities across 100+ applications. The company replaced 12 legacy authentication... systems with a single, scalable identity platform. HP achieved zero downtime during migration and reached a 99.95% uptime goal. The new HP ID system reduced management costs and improved customer satisfaction. Customers now enjoy seamless single sign-on and social login across HP’s digital services.
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Best Buy used Ping Identity to manage 180,000 identities for employees, vendors, and contractors. They consolidated complex IAM systems into... a single, flexible solution. Best Buy migrated from 70 virtual machines to 7 cloud containers, reducing costs and boosting efficiency. The team cut operational capacity by 20% and improved productivity. PingOne MFA helped Best Buy enhance security and eliminate SMS-based vulnerabilities.
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Steinberg Media Technologies replaced its old identity system with Ping Identity. The new platform manages over three million user identities.... Steinberg now has a 360-degree view of its global customers. Single Sign-On and open standards make access easy and secure. The company can now deliver more personalized service and support future growth. Processes are simpler for both users and staff.
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Best Buy faced complex identity management issues and lacked support from previous vendors. The company needed more flexibility and customization... in their solutions. Ping Identity provided a platform that allowed Best Buy to tailor identity and access management to their needs. This led to improved support and the ability to address unique business challenges. Best Buy highlighted the importance of flexibility and customization in their identity solutions.
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ROSSMANN used Ping Identity to manage millions of customer identities across web and mobile. The company wanted a single customer... view for better personalization and loyalty programs. Their old systems were siloed and could not handle large traffic or strict GDPR rules. Ping Identity unified customer data and enabled secure logins, digital coupons, and loyalty cards in the app. The result is a top-ranked retail app in Germany, improved marketing, and higher customer retention.
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ROSSMANN used ForgeRock, now part of Ping Identity, to boost employee productivity. The retail giant needed a solution for customer... identity and access management. ForgeRock helped improve authentication and authorization. This led to better employee experience and higher productivity. ROSSMANN chose this platform for its strong security and user experience.
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