Ovation - Online Reviews and Customer Feedback to Grow ...
Food & Beverages Case Studies and Success Stories with Ovation
CASE STUDY PDQ Chicken
PDQ Chicken, a fast-casual chicken restaurant, faced challenges in managing guest feedback for its 50+ locations, especially from off-premise channels. They used Ovation's tools like frictionless sur...veys and operational insights to gather feedback and improve operations. The Call-to-Text feature reduced phone calls, and the Winback tool helped resolve guest issues quickly. As a result, PDQ saw an increase in online reviews and saved guest interactions.
Health, Wellness and Fitness Case Studies and Success Stories with Ovation
CASE STUDY Earthbar
Ovation helped Earthbar improve guest satisfaction and save over 400 customers in a few months. Earthbar used Ovation to collect real-time feedback from guests at 40+ locations. The team could resolv...e issues within 15 minutes and spot trends quickly. Online reviews increased by 0.4 stars, with most stores now above a 4.0 rating. Earthbar now gets 100 feedback responses daily, up from just 10 per week.
Earthbar, a health and wellness brand with 40+ locations, faced challenges with their guest feedback system. It was inefficient and reactive, with one team member handling emails and reviews weekly. ...By adopting Ovation, Earthbar implemented a real-time feedback system, allowing instant guest feedback and quick issue resolution. This led to a 0.4-point increase in online ratings and saved over 400 guests, turning potential churn into repeat customers. The feedback volume increased from 10 weekly to 100 daily, enabling data-driven decisions and improved customer care.
Restaurants Case Studies and Success Stories with Ovation
CASE STUDY Friendly's
Friendly's faced challenges with their feedback system, receiving few and unhelpful surveys. They switched to Ovation's short SMS-based surveys, increasing feedback by 24 times. The new system was qu...ick and easy, reducing management time. Custom surveys sent later provided more detailed insights. Using Ovation's Winback tool, they saved over 3500 guests by resolving issues privately. This improved guest retention and overall experience.
Prelude Kitchen & Bar wanted to connect better with guests and improve retention. Their existing feedback tools were ineffective, with low response rates and cumbersome processes. They switched to Ov...ation's SMS-based surveys, which increased feedback fivefold. Using Ovation's integration with OpenTable, they automated survey distribution and improved guest interaction. As a result, their average online rating improved from 4.3 to 4.5, and they gained valuable insights to enhance guest experiences.
Ovation helped Taziki's Mediterranean Café improve guest feedback and reputation management. Taziki's used Ovation's 2-question surveys and QR codes to collect real-time feedback from guests. They sa...w over 150 surveys per month at each location and a 106% increase in online reviews. The team recovered 20+ guests per month per location and improved Google ratings by 10%. Negative reviews dropped by 30%, and operators resolved issues faster, creating more 'wow' moments for guests.
Ovation helps Big Chicken collect over 2,000 guest surveys each month. The platform gives real-time feedback and AI-powered insights. Big Chicken used Ovation to spot and fix issues like missing sauc...es in to-go orders. They brought back over 1,300 guests using Ovation’s guest recovery tools. Ovation scores are now part of weekly board meetings to track franchise health.
Via 313 Pizzeria faced challenges with limited visibility and lost guests using their existing feedback tools. They implemented Ovation to improve guest recovery and operational insights. As a result..., their Google rating improved from 4.1 to 4.7, and they enhanced their operational efficiency by adjusting labor schedules based on data insights. This led to better guest experiences and increased sales.
Taziki's Mediterranean Café faced challenges in tracking guest feedback as they expanded. Reviews were scattered across multiple platforms, making it hard to respond in real-time. They used Ovation t...o implement simple surveys and QR codes for feedback, improving communication with guests. This led to a 106% increase in online reviews and a 30% drop in negative reviews. They also recovered over 20 guests per month per location, enhancing their reputation and guest experience.
Bareburger, a 30+ location kitchen and bar, faced challenges with long surveys and low feedback response rates. CEO Euripides Pelekanos switched to short, 2-question surveys using Ovation, integratin...g QR codes and text messages for feedback. This approach led to thousands of surveys monthly and a 0.6-star increase in online ratings. Euripides could now connect with guests personally, enhancing their experience and resolving issues directly.
Ovation helped Via 313 Pizzeria improve guest recovery and operations. Before Ovation, they struggled to recapture unhappy guests and lacked detailed feedback. With Ovation, they responded to guest f...eedback in real time and adjusted staffing using data insights. Their Google rating rose from 4.1 to 4.7, boosting sales. The team values Ovation for making feedback easier and improving guest experiences.
Curry Up Now, a 20+ location Indian street food brand, faced challenges with guest feedback using long surveys and emails. CEO Akash Kapoor found these methods ineffective and sought a better solutio...n. He tested Ovation's short, 2-question surveys with QR codes and integrations, allowing for real-time feedback and guest recovery. This approach led to improved guest connections and higher online review scores. Akash now uses Ovation to analyze feedback and make operational improvements, leaving long surveys behind.
Righteous Slice, a small pizza startup, wanted to boost their Google search presence and maintain customer relationships. They used Ovation software to increase their review velocity on Google, gaini...ng over 800 reviews in 20 months. This helped them earn 4.7 stars on Google and improve search engine results. The positive reviews and customer feedback tools helped them grow their business and increase foot traffic.
