Ovation - Online Reviews and Customer Feedback to Grow ...
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Restaurants Case Studies and Customer Success Stories with Ovation
Dave's Hot Chicken
- Restaurants
- Large
Los Angeles, USA
Ovation helped Dave's Hot Chicken boost online review volume by 87%. The restaurant chain used Ovation's SMS feedback tool to... connect with guests in real time. They achieved a 41% guest recovery rate and collected over a million surveys. Their average online rating rose from 4.6 to 4.7 across 420+ locations. This improved reputation led to more returning customers and higher sales.
Ovation helped Blaze Pizza boost their online response rate by 400% in just three months. The switch to SMS-based, one-click... surveys made it easy for guests to give feedback. Managers got real-time alerts, letting them recover 10,000+ guests and reach a 56% guest recovery rate. Franchisees used Ovation data to improve performance across 250+ locations. Blaze Pizza also raised their average online rating by 0.2 points.
Ovation helped Cheba Hut respond to 100% of guest feedback across 85 locations. The SMS-based platform made it easy for... guests to share their experiences. Cheba Hut achieved a 61% guest recovery rate and saw a 0.2-point increase in average online ratings. Year-to-date sales grew by 3% after using Ovation. The team values guest retention and fast, personal responses.
Ovation helped Prelude Kitchen & Bar get 5X more guest feedback using SMS surveys and OpenTable integration. The owner, Allen... Kou, switched from email surveys to Ovation's text-based, 2-question surveys. This made it easy for guests to respond and boosted feedback volume. Their average online rating jumped from 4.3 to 4.5. Allen used real-time chat and reporting to improve service and connect with guests. Ovation made it simple to resolve issues and thank happy customers.
Ovation helped Righteous Slice, a small pizza restaurant, gain over 800 new Google reviews in 20 months. The software boosted... their review velocity and improved their Google search ranking. Righteous Slice used Ovation to collect customer feedback and intercept negative experiences. The owner reported earning a 4.7-star rating on Google. This led to more foot traffic and increased business.
Ovation helped Curry Up Now, a 20+ location Indian street food brand, replace long surveys with short, 2-question feedback forms. The switch made... it easier for employees and guests to share feedback using QR codes and integrations with Olo and Thanx. Akash Kapoor, CEO, could now connect with guests directly and resolve concerns in real time. Hundreds of upset guests returned after negative experiences, and online review scores improved. Ovation was easy to use and quick to implement, leading to better guest engagement.
Ovation helped Big Chicken cut order accuracy complaints by 52%. The restaurant brand used Ovation's real-time feedback and AI-powered insights... to spot and fix recurring issues, like missing sauces. Over 2,000 guest surveys are collected each month. Big Chicken brought back more than 1,300 guests using Ovation's guest recovery tools. Franchise health metrics are now tracked weekly with Ovation's dashboard.
Ovation helped Bareburger, a 30+ location restaurant chain, boost guest feedback with short, 2-question surveys. The switch from long surveys... and email to QR codes and text messages made it easy for guests to share their experience. Survey responses jumped to thousands per month. Bareburger's average online rating increased by 0.6 stars. The CEO could now connect directly with guests and resolve issues fast, improving digital hospitality.
Ovation helped Friendly's get 24 times more guest feedback by switching from long surveys to short, SMS-based surveys. The team now... spends less time managing feedback, even with more responses. Custom follow-up surveys led to 5 times more long surveys completed. Using the Ovation Winback tool, Friendly's brought back over 3,500 guests. Franchise owners and managers found the new system easy to use.
Ovation helped Via 313 Pizzeria boost their Google rating from 4. 1 to 4.7. The restaurant chain used Ovation to...get real-time guest feedback and recover unhappy guests while they were still in the restaurant. The team used Ovation's insights to adjust labor schedules and improve operations. Positive reviews increased, helping drive sales and reputation. Staff across departments saw clear benefits from the platform.
Ovation helped Taziki's Mediterranean Café collect over 150 surveys per month at each location. The platform drove a 106% increase... in online reviews and recovered 20+ guests per month per location. Negative reviews dropped by 30%. Google ratings improved by 10%. Taziki's used QR codes and text surveys to get real-time guest feedback and fix issues fast.
Ovation helped PDQ Chicken manage guest feedback across 50+ locations. With 80% of business from takeout, delivery, or drive-through, PDQ... used SMS-based surveys to collect omni-channel feedback. Store-level and brand-level data let them spot and fix issues fast. The Winback tool and AI-suggested responses improved guest recovery. Call-to-Text reduced daily phone calls from ten to two. PDQ saw better guest engagement and saved staff time.
Sticky's Finger Joint used Ovation to replace long-form email surveys with a simple text-based feedback system. Managers found Ovation's app... easier than email, and guests liked texting for direct communication. The switch helped managers quickly resolve concerns and ask happy guests for reviews. Sticky's saw a big increase in Google star ratings and more online reviews. The team built stronger guest relationships and improved loyalty using Ovation.
Big Chicken used Ovation to improve guest experience management. The team collected over 2,000 surveys each month and used real-time... feedback to spot trends. Ovation flagged missing sauces in to-go orders, leading to a new checklist and a 52% drop in order accuracy complaints. Over 1,300 guests returned thanks to Ovation’s guest recovery tools. Franchise health metrics are now reviewed weekly to strengthen the network.
Ovation helped Taziki's Mediterranean Café improve guest feedback and reputation management. Taziki's used Ovation's 2-question surveys and QR codes to... collect real-time feedback from guests. They saw over 150 surveys per month at each location and a 106% increase in online reviews. The team recovered 20+ guests per month per location and improved Google ratings by 10%. Negative reviews dropped by 30%, and operators resolved issues faster, creating more 'wow' moments for guests.
Ovation helped Via 313 Pizzeria improve guest recovery and operations. Before Ovation, they struggled to recapture unhappy guests and lacked... detailed feedback. With Ovation, they responded to guest feedback in real time and adjusted staffing using data insights. Their Google rating rose from 4.1 to 4.7, boosting sales. The team values Ovation for making feedback easier and improving guest experiences.
Ovation helped Friendly's increase guest feedback by 24 times using short SMS-based surveys. The team switched from long surveys to... quick, two-question surveys with QR codes and online ordering integration. Monthly survey responses jumped from 400 to 9,600, while time spent managing feedback decreased. Custom follow-up surveys led to five times more detailed responses. Using Ovation's Winback tool, Friendly's brought back over 3,500 guests who would not have returned.
Taziki's Mediterranean Café
- Restaurants
- Medium
Birmingham, USA
Ovation helped Taziki's Mediterranean Café boost guest feedback collection to over 150 surveys per month at each location. The team used... QR codes and online integrations to make it easy for guests to share their thoughts. Taziki's saw a 106% increase in online reviews and recovered more than 20 guests per month per location. Negative reviews dropped by 30%. Store ratings on Google improved by 10%.
Ovation helped PDQ Chicken improve guest feedback for over 50 locations. The restaurant used SMS surveys to collect feedback from... dine-in, drive-through, and delivery guests. Store-level data let PDQ spot and fix issues quickly. The team used AI tools to respond to guests fast and recover unhappy customers. Call-to-Text reduced daily phone calls from ten to two, saving staff time.
Ovation helped Righteous Slice, a small pizza restaurant, boost its Google reviews by over 800 in 20 months. The software increased... review velocity and improved their Google rating to 4.7 stars. Righteous Slice used Ovation to collect customer feedback and block negative reviews. This led to higher search rankings and more foot traffic. The owner credits Ovation for consistent, measurable results during the pandemic.
Ovation helped Prelude Kitchen & Bar get 5X more guest feedback using SMS surveys. The integration with OpenTable made it... easy to collect responses and boost online reviews. Their average online rating jumped from 4.3 to 4.5. Allen Kou used real-time chat to resolve issues and thank happy guests. Weekly reports helped the team improve service and food quality. Ovation made it simple to connect with guests and drive retention.
Bareburger used Ovation to collect guest feedback with short, 2-question surveys. The CEO, Euripides Pelekanos, replaced long surveys and slow... email feedback with QR codes and text messages. This made it easy for guests to share their experience. Survey responses increased to thousands per month. Bareburger's average online rating rose by 0.6 stars. The CEO personally responded to guests, improving satisfaction and loyalty.
Curry Up Now switched from long surveys to Ovation's short, two-question feedback tool. The team used QR codes and integrations... with Olo and Thanx to collect guest feedback easily. Employees could resolve concerns in real time using text and the Ovation app. Hundreds of upset guests returned after direct follow-up. Online review scores improved, and operational changes were made based on feedback.
Ovation helped Via 313 Pizzeria boost its Google rating from 4. 1 to 4.7. The team used Ovation to capture...more guest feedback and respond in real time. They adjusted labor schedules based on hourly insights, improving service during busy periods. The platform made it easy to recover guests and channel positive reviews online. Sales increased as a result of better ratings and guest experiences.
Ovation helped Earthbar boost guest satisfaction and save over 400 customers in a few months. Earthbar improved its average online... review rating by 0.4 stars, with nearly all locations now above 4.0. The real-time feedback system increased daily feedback from 10 per week to 100 per day. Store leaders resolved issues faster, often within 15 minutes. Earthbar used Ovation data to improve operations and enhance mobile order pickup.
Ovation helped Earthbar improve guest satisfaction and save over 400 customers in a few months. Earthbar used Ovation to collect... real-time feedback from guests at 40+ locations. The team could resolve issues within 15 minutes and spot trends quickly. Online reviews increased by 0.4 stars, with most stores now above a 4.0 rating. Earthbar now gets 100 feedback responses daily, up from just 10 per week.
Ovation helped Earthbar boost guest satisfaction and save over 400 customers in a few months. Before Ovation, Earthbar struggled with... slow, manual feedback and missed real-time guest issues. With Ovation, store leaders now get instant feedback and resolve problems within 15 minutes. Earthbar increased daily feedback from 10 per week to 100 per day. Their average online rating rose by 0.4 points, with most stores now above 4.0 stars.
