Ovation Overview

Ovation provides 2-question, SMS-based surveys for real-time guest feedback, driving retention and 5-star reviews. The Digital Table Touch™ enhances restaurant revenue and customer satisfaction.

Use Cases

Customers recommend Customer Feedback Management, Rating And Review Management, Engagement Management, as the business use cases that they have been most satisfied with while using Ovation.

Other use cases:

  • Campaign Management
  • Reputation Management
  • Sales Review & Feedback
  • Contact List Management
  • Identify Target Customers
  • Advertisement
  • Opportunity Management
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Ovation.

Other priorities:

  • Enhance Customer Relationships
  • Build Brand Awareness
  • Improve Digital And Social Presence
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Ovation Use-Cases and Business Priorities: Customer Satisfaction Data

Ovation works with different mediums / channels such as Offline. Phone Calls. Point Of Sale etc.

Reviews

"...We love how Ovation allows us to engage with customers while they are still in our restaurant...." Peer review by Bill C., Owner, Restaurants

Ovation, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Ovation

Top Industries

  • Retail
  • Pharmaceuticals
  • Restaurants

Popular in

  • Small Business
  • Mid Market

Ovation is popular in Retail, Pharmaceuticals, and Restaurants and is widely used by Small Business, and Mid Market,

Comprehensive Insights on Ovation Use Cases

What Are the key features of Ovation for Customer Feedback Management?

What solutions does Ovation provide for Rating And Review Management?

What benefits does Ovation offer for Engagement Management?

Why is Ovation the best choice for Campaign Management?

How can Ovation optimize your Reputation Management Workflow?

9+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Ovation solved their Customer Feedback Management needs. Cuspera uses 118 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Restaurants

CASE STUDY Bareburger

Bareburger, a 30+ location kitchen and bar, faced challenges with long surveys and low feedback response rates. CEO Euripides Pelekanos switched to short, 2-question surveys using Ovation, integratin...g QR codes and text messages for feedback. This approach led to thousands of surveys monthly and a 0.6-star increase in online ratings. Euripides could now connect with guests personally, enhancing their experience and resolving issues directly.

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Restaurants

CASE STUDY Prelude Kitchen & Bar

Prelude Kitchen & Bar wanted to connect better with guests and improve retention. Their existing feedback tools were ineffective, with low response rates and cumbersome processes. They switched to Ov...ation's SMS-based surveys, which increased feedback fivefold. Using Ovation's integration with OpenTable, they automated survey distribution and improved guest interaction. As a result, their average online rating improved from 4.3 to 4.5, and they gained valuable insights to enhance guest experiences.

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Restaurants

CASE STUDY Curry Up Now

Curry Up Now, a 20+ location Indian street food brand, faced challenges with guest feedback using long surveys and emails. CEO Akash Kapoor found these methods ineffective and sought a better solutio...n. He tested Ovation's short, 2-question surveys with QR codes and integrations, allowing for real-time feedback and guest recovery. This approach led to improved guest connections and higher online review scores. Akash now uses Ovation to analyze feedback and make operational improvements, leaving long surveys behind.

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Restaurants

CASE STUDY Righteous Slice

Righteous Slice, a small pizza startup, wanted to boost their Google search presence and maintain customer relationships. They used Ovation software to increase their review velocity on Google, gaini...ng over 800 reviews in 20 months. This helped them earn 4.7 stars on Google and improve search engine results. The positive reviews and customer feedback tools helped them grow their business and increase foot traffic.

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Restaurants

CASE STUDY Friendly's

Friendly's faced challenges with their feedback system, receiving few and unhelpful surveys. They switched to Ovation's short SMS-based surveys, increasing feedback by 24 times. The new system was qu...ick and easy, reducing management time. Custom surveys sent later provided more detailed insights. Using Ovation's Winback tool, they saved over 3500 guests by resolving issues privately. This improved guest retention and overall experience.

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Food & Beverages

CASE STUDY PDQ Chicken

PDQ Chicken, a fast-casual chicken restaurant, faced challenges in managing guest feedback for its 50+ locations, especially from off-premise channels. They used Ovation's tools like frictionless sur...veys and operational insights to gather feedback and improve operations. The Call-to-Text feature reduced phone calls, and the Winback tool helped resolve guest issues quickly. As a result, PDQ saw an increase in online reviews and saved guest interactions.

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lightning

Peers used Ovation for customer feedback management and rating and review management

Ovation Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.11/5 ★

Read Reviews (1)
Custom Reports

4.48/5 ★

Read Reviews (21)
Analytics

3.95/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.11/5 ★

Read Reviews (1)
Custom Reports

4.48/5 ★

Read Reviews (21)
Analytics

3.95/5 ★

Read Reviews (6)

Software Failure Risk Guidance

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for Ovation

Top Failure Risks for Ovation

Ovation. News

Product

Ovations 2025 Spring Release Empowers Restaurants to Dig Deeper and Prove ROI With New Tools

Ovation's 2025 Spring Release introduces Long-form Surveys and the Call-to-Text Revenue Report to help restaurants gain deeper insights and prove ROI, enhancing their guest feedback platform capabilities.

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Ovation. Profile

Company Name

Ovation.

Company Website

https://ovationup.com/

HQ Location

Provo, Utah 84601, US

Employees

11-50

Social

Linkedin

Financials

SEED