Ovation Overview

Ovation provides 2-question, SMS-based surveys for real-time guest feedback, driving retention and 5-star reviews. The Digital Table Touch™ enhances restaurant revenue and customer satisfaction.

Use Cases

Customers recommend Customer Feedback Management, Rating And Review Management, Engagement Management, as the business use cases that they have been most satisfied with while using Ovation.

Other use cases:

  • Campaign Management
  • Reputation Management
  • Sales Review & Feedback
  • Contact List Management
  • Identify Target Customers
  • Advertisement
  • Opportunity Management
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Ovation.

Other priorities:

  • Enhance Customer Relationships
  • Build Brand Awareness
  • Improve Digital And Social Presence
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Ovation Use-Cases and Business Priorities: Customer Satisfaction Data

Ovation works with different mediums / channels such as Offline. Phone Calls. Point Of Sale etc.

Reviews

"...Measure & improve customer experience, manage reputation and run effective marketing campaigns...." Peer review from Ovation

Ovation, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Ovation

Top Industries

  • Retail
  • Pharmaceuticals
  • Restaurants

Popular in

  • Small Business
  • Mid Market

Ovation is popular in Retail, Pharmaceuticals, and Restaurants and is widely used by Small Business, and Mid Market,

Ovation Customer wins, Customer success stories, Case studies

What benefits does Ovation offer for Customer Feedback Management?

What makes Ovation ideal for Rating And Review Management?

How efficiently Does Ovation manage your Engagement Management?

How efficiently Does Ovation manage your Campaign Management?

What solutions does Ovation provide for Reputation Management?

11 buyers and buying teams have used Cuspera to assess how well Ovation solved their Customer Feedback Management needs. Cuspera uses 118 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Via 313 Pizzeria - Restaurants

Via 313 Pizzeria faced challenges with limited visibility and lost guests using their existing feedback tools. They implemented Ovation to improve guest recovery and operational insights. As a result..., their Google rating improved from 4.1 to 4.7, and they enhanced their operational efficiency by adjusting labor schedules based on data insights. This led to better guest experiences and increased sales.

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Taziki's Mediterranean Café - Restaurants

Taziki's Mediterranean Café faced challenges in tracking guest feedback as they expanded. Reviews were scattered across multiple platforms, making it hard to respond in real-time. They used Ovation t...o implement simple surveys and QR codes for feedback, improving communication with guests. This led to a 106% increase in online reviews and a 30% drop in negative reviews. They also recovered over 20 guests per month per location, enhancing their reputation and guest experience.

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Earthbar - Health, Wellness And Fitness

Earthbar, a health and wellness brand with 40+ locations, faced challenges with their guest feedback system. It was inefficient and reactive, with one team member handling emails and reviews weekly. ...By adopting Ovation, Earthbar implemented a real-time feedback system, allowing instant guest feedback and quick issue resolution. This led to a 0.4-point increase in online ratings and saved over 400 guests, turning potential churn into repeat customers. The feedback volume increased from 10 weekly to 100 daily, enabling data-driven decisions and improved customer care.

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PDQ Chicken - Food & Beverages

PDQ Chicken, a fast-casual chicken restaurant, faced challenges in managing guest feedback for its 50+ locations, especially from off-premise channels. They used Ovation's tools like frictionless sur...veys and operational insights to gather feedback and improve operations. The Call-to-Text feature reduced phone calls, and the Winback tool helped resolve guest issues quickly. As a result, PDQ saw an increase in online reviews and saved guest interactions.

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Friendly's - Restaurants

Friendly's faced challenges with their feedback system, receiving few and unhelpful surveys. They switched to Ovation's short SMS-based surveys, increasing feedback by 24 times. The new system was qu...ick and easy, reducing management time. Custom surveys sent later provided more detailed insights. Using Ovation's Winback tool, they saved over 3500 guests by resolving issues privately. This improved guest retention and overall experience.

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Bareburger - Restaurants

Bareburger, a 30+ location kitchen and bar, faced challenges with long surveys and low feedback response rates. CEO Euripides Pelekanos switched to short, 2-question surveys using Ovation, integratin...g QR codes and text messages for feedback. This approach led to thousands of surveys monthly and a 0.6-star increase in online ratings. Euripides could now connect with guests personally, enhancing their experience and resolving issues directly.

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lightning

Peers used Ovation for customer feedback management and rating and review management

Ovation Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.11/5 ★

Read Reviews (1)
Custom Reports

4.48/5 ★

Read Reviews (21)
Analytics

3.95/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.11/5 ★

Read Reviews (1)
Custom Reports

4.48/5 ★

Read Reviews (21)
Analytics

3.95/5 ★

Read Reviews (6)

Software Failure Risk Guidance

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for Ovation

Top Failure Risks for Ovation

Ovation. News

Product

Ovations Summer 2025 Release

Ovationup.com has launched its Summer 2025 release, introducing new features like Competitive Pulse for benchmarking guest experiences against competitors. Enhancements include API user management, bulk user invites, and single sign-on with Google or Microsoft. Ovation now integrates with Crisp POS, enabling guest surveys post-purchase. These updates aim to improve user management and reputation management for multi-unit operators.

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Product

Ovation Summer 2025 Release Brings Competitive Intelligence to Guest Experience

Ovationup.com has launched its Summer 2025 Product Release, introducing Competitive Pulse, a feature that enables restaurant operators to benchmark guest experiences against competitors using AI-analyzed online reviews. The release also includes Review Response Visibility, enhanced user management, and Crisp POS integration for automated feedback collection. These tools aim to enhance guest recovery and operational insights for multi-unit restaurant operators.

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Product

Ovations 2025 Spring Release Empowers Restaurants to Dig Deeper and Prove ROI With New Tools

Ovation's 2025 Spring Release introduces Long-form Surveys and the Call-to-Text Revenue Report to help restaurants gain deeper insights and prove ROI, enhancing their guest feedback platform capabilities.

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Ovation. Profile

Company Name

Ovation.

Company Website

https://ovationup.com/

HQ Location

Provo, Utah 84601, US

Employees

11-50

Social

Linkedin

Financials

SEED