Ovation Overview

Ovation provides 2-question, SMS-based surveys for real-time guest feedback, driving retention and 5-star reviews. The Digital Table Touch™ enhances restaurant revenue and customer satisfaction.

Use Cases

Customers recommend Customer Feedback Management, Rating And Review Management, Engagement Management, as the business use cases that they have been most satisfied with while using Ovation.

Other use cases:

  • Campaign Management
  • Reputation Management
  • Sales Review & Feedback
  • Contact List Management
  • Identify Target Customers
  • Advertisement
  • Opportunity Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Ovation.

Other priorities:

  • Enhance Customer Relationships
  • Build Brand Awareness
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Ovation Use-Cases and Business Priorities: Customer Satisfaction Data

Ovation works with different mediums / channels such as Offline. Phone Calls. Point Of Sale etc.

Reviews

"...We love how Ovation allows us to engage with customers while they are still in our restaurant...." Peer review by Bill C., Owner, Restaurants

Peer review evidence (same sources as the product rating summary)

"...Ovation software and tools boosted Seven Brothers online reputation, gained customer feedback, and increased revenue...." Seven Brothers Case Study
"...Any brick and mortar business with who cares about online reviews, operations/customer experience, and driving more revenue through text marketing...." Peer review from Ovation
"...Our text marketing campaign through Ovation allows us to talk directly, nimbly and cost effectively to our customers on a platform they prefer to engage and more importantly transact on...." Sweeto Burrito Case Study

Ovation, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Ovation

Top Industries

  • Retail
  • Pharmaceuticals
  • Restaurants

Popular in

  • Small Business
  • Mid Market

Ovation is popular in Retail, Pharmaceuticals, and Restaurants and is widely used by Small Business, and Mid Market,

Ovation Customer wins, Customer success stories, Case studies

What makes Ovation ideal for Customer Feedback Management?

How can Ovation optimize your Rating And Review Management Workflow?

Why is Ovation the best choice for Engagement Management?

What solutions does Ovation provide for Campaign Management?

How can Ovation optimize your Reputation Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Ovation solved their Customer Feedback Management needs. Cuspera uses 118 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Prelude Kitchen & Bar - Restaurants - Small

Ovation helped Prelude Kitchen & Bar get 5X more guest feedback using SMS surveys and OpenTable integration. The owner, Allen Kou, switched from email surveys to Ovation's text-based, 2-question surv...eys. This made it easy for guests to respond and boosted feedback volume. Their average online rating jumped from 4.3 to 4.5. Allen used real-time chat and reporting to improve service and connect with guests. Ovation made it simple to resolve issues and thank happy customers.

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Righteous Slice - Restaurants - Small

Ovation helped Righteous Slice, a small pizza restaurant, gain over 800 new Google reviews in 20 months. The software boosted their review velocity and improved their Google search ranking. Righteous... Slice used Ovation to collect customer feedback and intercept negative experiences. The owner reported earning a 4.7-star rating on Google. This led to more foot traffic and increased business.

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Curry Up Now - Restaurants - Medium

Ovation helped Curry Up Now, a 20+ location Indian street food brand, replace long surveys with short, 2-question feedback forms. The switch made it easier for employees and guests to share feedback ...using QR codes and integrations with Olo and Thanx. Akash Kapoor, CEO, could now connect with guests directly and resolve concerns in real time. Hundreds of upset guests returned after negative experiences, and online review scores improved. Ovation was easy to use and quick to implement, leading to better guest engagement.

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Big Chicken - Restaurants - Medium

Ovation helped Big Chicken cut order accuracy complaints by 52%. The restaurant brand used Ovation's real-time feedback and AI-powered insights to spot and fix recurring issues, like missing sauces. ...Over 2,000 guest surveys are collected each month. Big Chicken brought back more than 1,300 guests using Ovation's guest recovery tools. Franchise health metrics are now tracked weekly with Ovation's dashboard.

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Bareburger - Restaurants - Medium

Ovation helped Bareburger, a 30+ location restaurant chain, boost guest feedback with short, 2-question surveys. The switch from long surveys and email to QR codes and text messages made it easy for ...guests to share their experience. Survey responses jumped to thousands per month. Bareburger's average online rating increased by 0.6 stars. The CEO could now connect directly with guests and resolve issues fast, improving digital hospitality.

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Friendly's - Restaurants - Large

Ovation helped Friendly's get 24 times more guest feedback by switching from long surveys to short, SMS-based surveys. The team now spends less time managing feedback, even with more responses. Custo...m follow-up surveys led to 5 times more long surveys completed. Using the Ovation Winback tool, Friendly's brought back over 3,500 guests. Franchise owners and managers found the new system easy to use.

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lightning

Peers used Ovation for customer feedback management and rating and review management

Ovation Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.11/5 ★

Read Reviews (1)
Custom Reports

4.48/5 ★

Read Reviews (21)
Analytics

3.95/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.11/5 ★

Read Reviews (1)
Custom Reports

4.48/5 ★

Read Reviews (21)
Analytics

3.95/5 ★

Read Reviews (6)

Software Failure Risk Guidance

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for Ovation

Top Failure Risks for Ovation

Ovation. News

Product

Ovations Summer 2025 Release

Ovationup.com has launched its Summer 2025 release, introducing new features like Competitive Pulse for benchmarking guest experiences against competitors. Enhancements include API user management, bulk user invites, and single sign-on with Google or Microsoft. Ovation now integrates with Crisp POS, enabling guest surveys post-purchase. These updates aim to improve user management and reputation management for multi-unit operators.

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Product

Ovation Summer 2025 Release Brings Competitive Intelligence to Guest Experience

Ovationup.com has launched its Summer 2025 Product Release, introducing Competitive Pulse, a feature that enables restaurant operators to benchmark guest experiences against competitors using AI-analyzed online reviews. The release also includes Review Response Visibility, enhanced user management, and Crisp POS integration for automated feedback collection. These tools aim to enhance guest recovery and operational insights for multi-unit restaurant operators.

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Product

Ovations 2025 Spring Release Empowers Restaurants to Dig Deeper and Prove ROI With New Tools

Ovation's 2025 Spring Release introduces Long-form Surveys and the Call-to-Text Revenue Report to help restaurants gain deeper insights and prove ROI, enhancing their guest feedback platform capabilities.

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Ovation. Profile

Company Name

Ovation.

Company Website

https://ovationup.com/

HQ Location

Provo, Utah 84601, US

Employees

11-50

Social

Linkedin

Financials

SEED