Ovation Overview

Ovation provides 2-question, SMS-based surveys for real-time guest feedback, driving retention and 5-star reviews. The Digital Table Touch™ enhances restaurant revenue and customer satisfaction.

Use Cases

Customers recommend Customer Feedback Management, Rating And Review Management, Engagement Management, as the business use cases that they have been most satisfied with while using Ovation.

Other use cases:

  • Campaign Management
  • Reputation Management
  • Sales Review & Feedback
  • Contact List Management
  • Identify Target Customers
  • Advertisement
  • Opportunity Management
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Ovation.

Other priorities:

  • Enhance Customer Relationships
  • Build Brand Awareness
  • Improve Digital And Social Presence
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Ovation Use-Cases and Business Priorities: Customer Satisfaction Data

Ovation works with different mediums / channels such as Offline. Phone Calls. Point Of Sale etc.

Reviews

"...Customers think you're texting them directly from a store phone number, and you can engage with live-action conversations to resolve concerns...." Peer review by Chelsea S., Brand President & small business owner, Retail

Ovation, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Ovation

Top Industries

  • Retail
  • Pharmaceuticals
  • Restaurants

Popular in

  • Small Business
  • Mid Market

Ovation is popular in Retail, Pharmaceuticals, and Restaurants and is widely used by Small Business, and Mid Market,

Comprehensive Insights on Ovation Use Cases

Why is Ovation the best choice for Customer Feedback Management?

How does Ovation facilitate Rating And Review Management?

What Are the key features of Ovation for Engagement Management?

What Are the key features of Ovation for Campaign Management?

How does Ovation facilitate Reputation Management?

11 buyers and buying teams have used Cuspera to assess how well Ovation solved their Customer Feedback Management needs. Cuspera uses 118 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Restaurants

CASE STUDY Big Chicken

Ovation helps Big Chicken collect over 2,000 guest surveys each month. The platform gives real-time feedback and AI-powered insights. Big Chicken used Ovation to spot and fix issues like missing sauc...es in to-go orders. They brought back over 1,300 guests using Ovation’s guest recovery tools. Ovation scores are now part of weekly board meetings to track franchise health.

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Restaurants

CASE STUDY Prelude Kitchen & Bar

Prelude Kitchen & Bar wanted to connect better with guests and improve retention. Their existing feedback tools were ineffective, with low response rates and cumbersome processes. They switched to Ov...ation's SMS-based surveys, which increased feedback fivefold. Using Ovation's integration with OpenTable, they automated survey distribution and improved guest interaction. As a result, their average online rating improved from 4.3 to 4.5, and they gained valuable insights to enhance guest experiences.

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Health, Wellness and Fitness

CASE STUDY Earthbar

Ovation helped Earthbar improve guest satisfaction and save over 400 customers in a few months. Earthbar used Ovation to collect real-time feedback from guests at 40+ locations. The team could resolv...e issues within 15 minutes and spot trends quickly. Online reviews increased by 0.4 stars, with most stores now above a 4.0 rating. Earthbar now gets 100 feedback responses daily, up from just 10 per week.

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Restaurants

CASE STUDY Righteous Slice

Righteous Slice, a small pizza startup, wanted to boost their Google search presence and maintain customer relationships. They used Ovation software to increase their review velocity on Google, gaini...ng over 800 reviews in 20 months. This helped them earn 4.7 stars on Google and improve search engine results. The positive reviews and customer feedback tools helped them grow their business and increase foot traffic.

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Restaurants

CASE STUDY Via 313 Pizzeria

Ovation helped Via 313 Pizzeria improve guest recovery and operations. Before Ovation, they struggled to recapture unhappy guests and lacked detailed feedback. With Ovation, they responded to guest f...eedback in real time and adjusted staffing using data insights. Their Google rating rose from 4.1 to 4.7, boosting sales. The team values Ovation for making feedback easier and improving guest experiences.

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Restaurants

CASE STUDY Taziki's Mediterranean Café

Ovation helped Taziki's Mediterranean Café improve guest feedback and reputation management. Taziki's used Ovation's 2-question surveys and QR codes to collect real-time feedback from guests. They sa...w over 150 surveys per month at each location and a 106% increase in online reviews. The team recovered 20+ guests per month per location and improved Google ratings by 10%. Negative reviews dropped by 30%, and operators resolved issues faster, creating more 'wow' moments for guests.

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lightning

Peers used Ovation for customer feedback management and rating and review management

Ovation Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.11/5 ★

Read Reviews (1)
Custom Reports

4.48/5 ★

Read Reviews (21)
Analytics

3.95/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.11/5 ★

Read Reviews (1)
Custom Reports

4.48/5 ★

Read Reviews (21)
Analytics

3.95/5 ★

Read Reviews (6)

Software Failure Risk Guidance

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for Ovation

Top Failure Risks for Ovation

Ovation. News

Product

Ovations Summer 2025 Release

Ovationup.com has launched its Summer 2025 release, introducing new features like Competitive Pulse for benchmarking guest experiences against competitors. Enhancements include API user management, bulk user invites, and single sign-on with Google or Microsoft. Ovation now integrates with Crisp POS, enabling guest surveys post-purchase. These updates aim to improve user management and reputation management for multi-unit operators.

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Product

Ovation Summer 2025 Release Brings Competitive Intelligence to Guest Experience

Ovationup.com has launched its Summer 2025 Product Release, introducing Competitive Pulse, a feature that enables restaurant operators to benchmark guest experiences against competitors using AI-analyzed online reviews. The release also includes Review Response Visibility, enhanced user management, and Crisp POS integration for automated feedback collection. These tools aim to enhance guest recovery and operational insights for multi-unit restaurant operators.

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Product

Ovations 2025 Spring Release Empowers Restaurants to Dig Deeper and Prove ROI With New Tools

Ovation's 2025 Spring Release introduces Long-form Surveys and the Call-to-Text Revenue Report to help restaurants gain deeper insights and prove ROI, enhancing their guest feedback platform capabilities.

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Ovation. Profile

Company Name

Ovation.

Company Website

https://ovationup.com/

HQ Location

Provo, Utah 84601, US

Employees

11-50

Social

Linkedin

Financials

SEED