Ovation: Product updates, Customer stories, and Insights | 2026 Cuspera

Ovation helped Sticky's Finger Joint move from long-form email surveys to real-time text feedback. The restaurant chain wanted a better way to connect with guests and improve customer experience. Wit...h Ovation, managers got actionable feedback and could quickly resolve concerns. Guests enjoyed direct communication, and more positive reviews were posted online. Sticky's Google star rating increased, and the team built stronger guest relationships.
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Ovation helps Big Chicken collect over 2,000 guest surveys each month. The platform gives real-time feedback and AI-powered insights. Big Chicken used Ovation to spot and fix issues like missing sauc...es in to-go orders. They brought back over 1,300 guests using Ovation’s guest recovery tools. Ovation scores are now part of weekly board meetings to track franchise health.
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Via 313 Pizzeria faced challenges with limited visibility and lost guests using their existing feedback tools. They implemented Ovation to improve guest recovery and operational insights. As a result..., their Google rating improved from 4.1 to 4.7, and they enhanced their operational efficiency by adjusting labor schedules based on data insights. This led to better guest experiences and increased sales.
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Friendly's faced challenges with their feedback system, receiving few and unhelpful surveys. They switched to Ovation's short SMS-based surveys, increasing feedback by 24 times. The new system was qu...ick and easy, reducing management time. Custom surveys sent later provided more detailed insights. Using Ovation's Winback tool, they saved over 3500 guests by resolving issues privately. This improved guest retention and overall experience.
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Bareburger, a 30+ location kitchen and bar, faced challenges with long surveys and low feedback response rates. CEO Euripides Pelekanos switched to short, 2-question surveys using Ovation, integratin...g QR codes and text messages for feedback. This approach led to thousands of surveys monthly and a 0.6-star increase in online ratings. Euripides could now connect with guests personally, enhancing their experience and resolving issues directly.
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Curry Up Now, a 20+ location Indian street food brand, faced challenges with guest feedback using long surveys and emails. CEO Akash Kapoor found these methods ineffective and sought a better solutio...n. He tested Ovation's short, 2-question surveys with QR codes and integrations, allowing for real-time feedback and guest recovery. This approach led to improved guest connections and higher online review scores. Akash now uses Ovation to analyze feedback and make operational improvements, leaving long surveys behind.
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