Ovation Overview

Ovation provides 2-question, SMS-based surveys for real-time guest feedback, driving retention and 5-star reviews. The Digital Table Touch™ enhances restaurant revenue and customer satisfaction.

Use Cases

Customers recommend Customer Feedback Management, Rating And Review Management, Engagement Management, as the business use cases that they have been most satisfied with while using Ovation.

Other use cases:

  • Campaign Management
  • Reputation Management
  • Sales Review & Feedback
  • Contact List Management
  • Identify Target Customers
  • Advertisement
  • Opportunity Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Ovation.

Other priorities:

  • Enhance Customer Relationships
  • Build Brand Awareness
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Ovation Use-Cases and Business Priorities: Customer Satisfaction Data

Ovation works with different mediums / channels such as Offline. Phone Calls. Point Of Sale etc.

Reviews

"...Our positive reviews online have increased substantially!..." Peer review by Jolene D., Owner, Retail

Peer review evidence (same sources as the product rating summary)

"...Gather customer data for all locations regardless of how they customers interact with your brand, i.e. 3rd party delivery, online ordering etc.. Effortlessly measure satisfaction 18x more effectively than current methods. ..." Guest Feedback for Restaurants
"...Our positive reviews online have increased substantially!..." Peer review by Jolene D., Owner, Retail
"...Our text marketing campaign through Ovation allows us to talk directly, nimbly and cost effectively to our customers on a platform they prefer to engage and more importantly transact on...." Sweeto Burrito Case Study

Ovation, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Ovation

Top Industries

  • Retail
  • Pharmaceuticals
  • Restaurants

Popular in

  • Small Business
  • Mid Market

Ovation is popular in Retail, Pharmaceuticals, and Restaurants and is widely used by Small Business, and Mid Market,

Ovation Customer wins, Customer success stories, Case studies

How can Ovation optimize your Customer Feedback Management Workflow?

Why is Ovation the best choice for Rating And Review Management?

How does Ovation address your Engagement Management Challenges?

How efficiently Does Ovation manage your Campaign Management?

How does Ovation address your Reputation Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Ovation solved their Customer Feedback Management needs. Cuspera uses 118 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Dave's Hot Chicken - Restaurants - Large

Los Angeles, USA

Ovation helped Dave's Hot Chicken boost online review volume by 87%. The restaurant chain used Ovation's SMS feedback tool to connect with guests in real time. They achieved a 41% guest recovery rate... and collected over a million surveys. Their average online rating rose from 4.6 to 4.7 across 420+ locations. This improved reputation led to more returning customers and higher sales.

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Blaze Pizza - Restaurants - Large

Los Angeles, USA

Ovation helped Blaze Pizza boost their online response rate by 400% in just three months. The switch to SMS-based, one-click surveys made it easy for guests to give feedback. Managers got real-time a...lerts, letting them recover 10,000+ guests and reach a 56% guest recovery rate. Franchisees used Ovation data to improve performance across 250+ locations. Blaze Pizza also raised their average online rating by 0.2 points.

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Cheba Hut - Restaurants - Medium

Fort Collins, USA

Ovation helped Cheba Hut respond to 100% of guest feedback across 85 locations. The SMS-based platform made it easy for guests to share their experiences. Cheba Hut achieved a 61% guest recovery rate... and saw a 0.2-point increase in average online ratings. Year-to-date sales grew by 3% after using Ovation. The team values guest retention and fast, personal responses.

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Prelude Kitchen & Bar - Restaurants - Small

Ovation helped Prelude Kitchen & Bar get 5X more guest feedback using SMS surveys and OpenTable integration. The owner, Allen Kou, switched from email surveys to Ovation's text-based, 2-question surv...eys. This made it easy for guests to respond and boosted feedback volume. Their average online rating jumped from 4.3 to 4.5. Allen used real-time chat and reporting to improve service and connect with guests. Ovation made it simple to resolve issues and thank happy customers.

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Righteous Slice - Restaurants - Small

Ovation helped Righteous Slice, a small pizza restaurant, gain over 800 new Google reviews in 20 months. The software boosted their review velocity and improved their Google search ranking. Righteous... Slice used Ovation to collect customer feedback and intercept negative experiences. The owner reported earning a 4.7-star rating on Google. This led to more foot traffic and increased business.

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Curry Up Now - Restaurants - Medium

Ovation helped Curry Up Now, a 20+ location Indian street food brand, replace long surveys with short, 2-question feedback forms. The switch made it easier for employees and guests to share feedback ...using QR codes and integrations with Olo and Thanx. Akash Kapoor, CEO, could now connect with guests directly and resolve concerns in real time. Hundreds of upset guests returned after negative experiences, and online review scores improved. Ovation was easy to use and quick to implement, leading to better guest engagement.

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lightning

Peers used Ovation for customer feedback management and rating and review management

Ovation Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.11/5 ★

Read Reviews (1)
Custom Reports

4.48/5 ★

Read Reviews (21)
Analytics

3.95/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.11/5 ★

Read Reviews (1)
Custom Reports

4.48/5 ★

Read Reviews (21)
Analytics

3.95/5 ★

Read Reviews (6)

Software Failure Risk Guidance

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for Ovation

Top Failure Risks for Ovation

Ovation. News

Product

Ovations Summer 2025 Release

Ovationup.com has launched its Summer 2025 release, introducing new features like Competitive Pulse for benchmarking guest experiences against competitors. Enhancements include API user management, bulk user invites, and single sign-on with Google or Microsoft. Ovation now integrates with Crisp POS, enabling guest surveys post-purchase. These updates aim to improve user management and reputation management for multi-unit operators.

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Product

Ovation Summer 2025 Release Brings Competitive Intelligence to Guest Experience

Ovationup.com has launched its Summer 2025 Product Release, introducing Competitive Pulse, a feature that enables restaurant operators to benchmark guest experiences against competitors using AI-analyzed online reviews. The release also includes Review Response Visibility, enhanced user management, and Crisp POS integration for automated feedback collection. These tools aim to enhance guest recovery and operational insights for multi-unit restaurant operators.

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Product

Ovations 2025 Spring Release Empowers Restaurants to Dig Deeper and Prove ROI With New Tools

Ovation's 2025 Spring Release introduces Long-form Surveys and the Call-to-Text Revenue Report to help restaurants gain deeper insights and prove ROI, enhancing their guest feedback platform capabilities.

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Ovation. Profile

Company Name

Ovation.

Company Website

https://ovationup.com/

HQ Location

Provo, Utah 84601, US

Employees

11-50

Social

Linkedin

Financials

SEED