Outsell Overview

Outsell enhances dealership marketing through its customer engagement platform, which automates and personalizes communications across multiple channels. This platform is tailored for the automotive sector, serving over 2,000 dealerships with tools that ensure consistent messaging. By leveraging automation, Outsell helps dealerships maintain customer relationships and improve engagement without manual intervention. This approach not only saves time but also enhances the customer experience by delivering tailored content that resonates with individual preferences. The platform's ability to integrate seamlessly into existing dealership operations provides a significant competitive advantage, ensuring that communications are both timely and relevant.

Use Cases

Customers recommend Engagement Management, Campaign Management, Channel Marketing, as the business use cases that they have been most satisfied with while using Outsell.

Other use cases:

  • Conversion Management
  • Lifetime Value Management
  • Advertisement
  • Revenue Cycle Management
  • Channel Management
  • Digital Marketing
  • Collaboration
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Outsell.

Other priorities:

  • Improve ROI
  • Increase Sales & Revenue
  • Grow Market Share
  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Scale Best Practices
  • Establish Thought Leadership
  • Launch New Products
  • Enter New Markets Internationally Or Locally
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Outsell Use-Cases and Business Priorities: Customer Satisfaction Data

Outsell works with different mediums / channels such as Social Media. and Facebook.

Outsell's features include Personalization, and Calculator. and Outsell support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Outsell analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The customization we get with Outsell is fantastic, and I love that Outsell automates follow up...." Peer review by Matthew Welch, Owner and General Manager, Volkswagen

Outsell, ZINFI, LeadMethod, Allbound PRM, eZee Centrix, etc., all belong to a category of solutions that help Channel Partner Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Outsell provides a customer engagement platform for automotive marketing. It delivers automated, personalized communications across multiple channels.

Comprehensive Insights on Outsell Use Cases

What Are the key features of Outsell for Engagement Management?

How does Outsell facilitate Campaign Management?

What Are the key features of Outsell for Channel Marketing?

What solutions does Outsell provide for Conversion Management?

Why is Outsell the best choice for Lifetime Value Management?

18+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Outsell solved their Channel Partner Management needs. Cuspera uses 328 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Channel Partner Management needs.

Case Studies

Automotive

CASE STUDY Oxmoor Auto Group

Outsell helped Oxmoor Auto Group improve email marketing. The group wanted to reach more customers with personalized messages. Outsell automated campaigns and made each email relevant to the recipien...t. Oxmoor saw 25-30 extra sales per month from Outsell campaigns. They achieved a 98.4% delivery rate and a 0.2% opt out rate. The Inventory Mover campaign had a 45.6% unique open rate and a 48% unique click thru rate.

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Automotive

CASE STUDY Walser Burnsville Subaru

Outsell’s Virtual Customer Engagement platform helped Walser Burnsville Subaru address inventory shortages and boost service bay business. The dealership used dynamic sales and service content, on-de...mand campaigns, and AI-driven targeting to reach lapsed service customers and promote trade-ins. Over 12 months, service campaigns brought in an average of 35 linked repair orders per month from customers inactive for over 180 days, generating $6,211 in monthly gross profit. Sales and on-demand campaigns resulted in 110 linked sales and $117,920 in gross profit over several months. Outsell’s solution drove measurable results and improved inventory management.

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Automotive

CASE STUDY Carriage Auto Group

Outsell Equity helps Carriage Auto Group manage the full customer lifecycle with AI-driven marketing automation. The platform automates equity status and similar payment triggers, making marketing mo...re personal and efficient. Carriage Auto Group consolidated vendors, saved time and money, and improved trade-in conversations. Results include 5.75 average Equity Direct Mail Linked Sales per month, a 32:1 average ROI, 71% of linked sales from previously unengaged customers, and a 94-day shorter repurchase lifecycle.

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Automotive

CASE STUDY Nissan of Staten Island, Honda Cars of Bellevue, Newton Motor Group, Grava Chrysler Jeep Dodge Ram (10 dealerships across 4 brands)

Outsell VIN Service Engagement uses artificial intelligence to help car dealerships target customers for service. The platform sends email, direct mail, and social campaigns to reach people at the ri...ght time. Dealerships saw a 38% increase in total linked repair orders and a 65% increase from winback customers. Direct mail spend delivered up to a 17:1 ROI. Dealers also reported better targeting, lower costs, and more transparency compared to OEM programs.

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Automotive

CASE STUDY Puklich Chevrolet

DTG Octane, powered by Outsell, helped Puklich Chevrolet improve website traffic and sales with individualized marketing content. The dealership struggled with clear reporting and quality web traffic... before using the platform. After implementation, DTG Octane became a top 10 traffic driver for their stores. Over six months, 62% of linked sales came from prior customers, and 20% from new prospects. The program delivered an average of 15 linked sales and 130 linked repair orders per month, with a 13.7% unique click rate and 9.3% unique open rate.

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Automotive

CASE STUDY Mercedes-Benz of The Woodlands

Outsell helped Mercedes-Benz of The Woodlands improve digital marketing. The dealership needed more leads and better customer engagement. Outsell’s AI-driven platform automated personalized emails an...d offers. This kept customers engaged and ready to buy. Outsell influenced 70% of sales and 96% of service appointments. The dealership saw 29.8 linked sales and 373.7 linked service orders per month.

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lightning

Peers used Outsell for engagement management and campaign management

Outsell Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (38)
Custom Reports

4.82/5 ★

Read Reviews (25)
Analytics

4.52/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (38)
Custom Reports

4.82/5 ★

Read Reviews (25)
Analytics

4.52/5 ★

Read Reviews (36)

Software Failure Risk Guidance

?

for Outsell

Overall Risk Meter

Low Medium High

Top Failure Risks for Outsell

Outsell, Inc. News

Not Opt-Out, Spam – Email Deliverability Matters

Written by Sami Hodsdon – VP of Program & Content Operations Many marketers and dealers focus all their energy around “opt-outs.â€� When a customer opts out, they remove themselves from future communications from the marketer. However, when a customer marks a communication as “spamâ€� and reports it to their Internet Service Provider (ISP), that marketer

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Leveraging Software for Automotive Efficiency

In today’s automotive industry, efficiency is paramount. Software adoption is pivotal, driving growth and enhancing engagement for all stakeholders. Marc Andreessen famously stated in 2011 that , “Software is eating the world,” and in the automotive industry, recent advances in software is paving the way for a brighter, more efficient future.    Shift to Software:  Software

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Convert Online Shoppers to Sales with the Converter Campaignâ„¢

You’ve got showroom visits and walk-ins covered, but what’s your process for converting those visiting your online showroom? For most dealers, that can only begin once a consumer has contacted the dealership (lead submission, phone call, and/or chats). However, that is a thing of the past with Outsell’s Converter Campaign, powered by Identity Resolution.  Identity

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Leveraging the Power of AI to Build Efficiencies

Gary Marcotte, SVP Customer Engagement Innovation In today’s fast-paced automotive industry, staying ahead of the curve is not just a competitive advantage; it’s a necessity. With rapidly evolving consumer demands, fierce market competition, and squeezed margins, traditional dealership strategies are being challenged like never before. To thrive in this dynamic environment, dealerships must embrace the

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Outsell, Inc. Profile

Company Name

Outsell, Inc.

Company Website

https://www.outsell.com/

HQ Location

225 South Sixth Street, Suite 3200, Minneapolis, Minnesota 55402, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE