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Computer Software Case Studies and Customer Success Stories with Ombud

Anaplan - Computer Software - Large

Ombud helped Anaplan respond to over 250 RFPs each year. Anaplan used Ombud to centralize and standardize sales content. 53%... of content now comes from curated responses. The team approved and curated 3,200+ responses for easy access. After Ombud Extend, use of reference content increased by 60%. Anaplan saw faster, higher-quality RFP responses and positive customer feedback.

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OneStream Software - Computer Software - Medium

Birmingham, USA

Ombud helped OneStream Software manage over 10 concurrent projects and respond to 250+ client requests in a year. The team centralized... all RFP and security questionnaire responses in one searchable database. Collaboration moved from scattered emails to a single platform, making tracking and accountability easy. Over 50% of client requests now use content already in the system. More than 100 team members collaborate in Ombud each quarter. The Salesforce integration and Ombud support team made onboarding fast and smooth.

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Anaplan - Computer Software - Large

San Francisco, USA

Anaplan used Ombud to improve their RFP response process. They now respond to over 250 requests each year with faster,... more consistent, and professional answers. 53% of their content comes from curated responses, and 3,200+ responses are approved and ready in their library. After using Ombud Extend, they saw a 60% increase in use of reference content. The Ombud team helps by taking the first pass on four requests per week.

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Ping Identity - Computer Software - Medium

Ombud helped Ping Identity cut RFP response times in half. The company reduced its cost of sale by 60%. Ping... Identity doubled its resource capacity using Ombud's sales content collaboration platform. The solution improved overall content quality and made onboarding faster. Teams now spend more time building client relationships and less on manual tasks.

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Zendesk - Computer Software - Large

Ombud helped Zendesk cut RFP response time by 50%. Zendesk automated document creation and centralized content, making it easy to... find information. New hires became productive in just one week. Win rates tripled year over year. Zendesk needed only half the admin staff after using Ombud. The sales cycle became faster and more efficient.

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Information Technology and Services Case Studies and Customer Success Stories with Ombud

 

CSG - Information Technology And Services - Large

Greenwood Village, USA

Ombud helped CSG standardize its global bid process. CSG reduced collaborators needed on each bid by half. Training new team... members on Ombud now takes just 20 minutes. Over 5,000 approved responses are ready for RFPs. 30% or more of every bid uses previous or curated content. CSG now delivers consistent, high-quality responses and captures more business opportunities.

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Rapid7 - Information Technology And Services

Ombud’s content collaboration platform helped Rapid7 cut SOW creation time by 30%. Six team members produced over 2,000 SOWs in... one year. Some SOWs now take five minutes or less to complete. The platform enabled template customization, centralized collaboration, and automated workflows. Rapid7’s content team gained more responsibility and value through process optimization.

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Financial Services Case Studies and Customer Success Stories with Ombud

OneStream - Financial Services - Medium

Ombud helps OneStream manage over 10 concurrent projects and respond to 250+ client requests yearly. The team now answers more... than 50% of requests using pre-existing content in Ombud. Over 100 team members collaborate each quarter, streamlining proposal management and content workflows. The Salesforce integration supports seamless process creation. OneStream curates 500+ responses for future use, improving efficiency and accountability.

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