Real-World Case Studies and Customer Success Stories with Ombud

Ombud helped OneStream Software manage over 10 concurrent projects and respond to 50% of client requests with pre-existing content. The team centralized... RFP and security questionnaire management, improving collaboration and accountability. Over 250 client requests were completed in a year, with 100+ team members collaborating each quarter. The Salesforce integration made the process seamless and efficient for proposal management.
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Ombud helped Anaplan respond to over 250 RFPs each year. Anaplan used Ombud to centralize and standardize their sales response... process. They improved RFP response quality and speed, with 53% of content created from curated responses. After using Ombud Extend, they saw a 60% increase in use of reference content. Anaplan now has 3,200+ approved responses ready in their library.
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Ombud helped Ping Identity cut its cost of sale by 60%. The sales team reduced RFP response times by half.... They doubled their resource capacity. Ombud's platform made content management easy and improved collaboration. New hires could respond to RFPs in their first week. The onboarding process became much faster and smoother.
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Ombud helped Zendesk cut RFP response time by 50%. Zendesk used Ombud to centralize and automate sales content. New employees... became productive in one week. Zendesk saw a 3x increase in win rates year over year. The company needed only half the admin staff after using Ombud. Zendesk improved speed, quality, and effectiveness of responses.
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Ombud helped CSG standardize its global bid process. CSG reduced collaborators per bid by half and now uses over 5,000... approved responses for RFPs. New team members learn Ombud in just 20 minutes. 35% of content is reused, and 30% of each bid uses curated material. CSG now delivers quality responses faster and captures more business opportunities.
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Ombud’s content collaboration platform helped Rapid7 cut SOW creation time by 30%. Six team members produced over 2,000 SOWs in... one year. Some SOWs now take five minutes or less to complete. The platform enabled template customization, centralized collaboration, and automated workflows. Rapid7’s content team gained more responsibility and value through process optimization.
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