Ombud: Product updates, Customer stories, and Insights | 2026 Cuspera

Ombud helps OneStream manage over 10 concurrent projects and respond to 250+ client requests yearly. The team now answers more than 50% of requests using pre-existing content in Ombud. Over 100 team ...members collaborate each quarter, streamlining proposal management and content workflows. The Salesforce integration supports seamless process creation. OneStream curates 500+ responses for future use, improving efficiency and accountability.
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Ombud helped Anaplan respond to over 250 RFPs each year. Anaplan used Ombud to centralize and standardize sales content. 53% of content now comes from curated responses. The team approved and curated... 3,200+ responses for easy access. After Ombud Extend, use of reference content increased by 60%. Anaplan saw faster, higher-quality RFP responses and positive customer feedback.
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Ombud helped OneStream Software manage over 10 concurrent projects and respond to 50% of client requests with pre-existing content. The team centralized RFP and security questionnaire management, imp...roving collaboration and accountability. Over 250 client requests were completed in a year, with 100+ team members collaborating each quarter. The Salesforce integration made the process seamless and efficient for proposal management.
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Ombud helped CSG standardize its global bid process. CSG reduced collaborators per bid by half and now uses over 5,000 approved responses for RFPs. New team members learn Ombud in just 20 minutes. 35...% of content is reused, and 30% of each bid uses curated material. CSG now delivers quality responses faster and captures more business opportunities.
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Ombud helped Anaplan respond to over 250 RFPs each year. Anaplan used Ombud to centralize and standardize their sales response process. They improved RFP response quality and speed, with 53% of conte...nt created from curated responses. After using Ombud Extend, they saw a 60% increase in use of reference content. Anaplan now has 3,200+ approved responses ready in their library.
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Ombud helped Zendesk cut RFP response time by 50%. Zendesk automated document creation and centralized content, making it easy to find information. New hires became productive in just one week. Win r...ates tripled year over year. Zendesk needed only half the admin staff after using Ombud. The sales cycle became faster and more efficient.
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