Real-World Case Studies and Customer Success Stories with Novo Knowledge Base Software

Novo ShareNet helped the Village of Whitehouse, OH move citizen requests online. Staff now use mobile task management and geo-tagged... asset tracking. This made work faster and cut costs. Citizens and staff are happier with the new system. NovoGov improved efficiency for the village.
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ShareNet helped the City of Oxford, NC upgrade its work order system. The city used ShareNet to add photos to... work orders, making it easier to resolve customer complaints. The Novo Sidekick/1 Tap Mobile App improved efficiency in the Streets department. ShareNet's reporting tools let managers track work and spot downtime. The city can now track costs for equipment, materials, and labor, helping with budget planning. Data migration from the old system to ShareNet was smooth, and historical data is now easy to search and report on.
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NovoGov helped Keith County, NE manage over 800 miles of roads. Before, the department had little insight into equipment or... maintenance. After using NovoGov, they saw faster access to road maintenance records. Inspection compliance and documentation improved by 100%. Reporting to stakeholders also got better.
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NovoGov helped Keith County, NE digitize road department operations. The team moved from paper forms to real-time data entry on... tablets. Accessing maintenance records is now 30 times faster. Inspection compliance and documentation improved by 100%. Staff can now track costs, improve safety, and report to stakeholders with accurate data. NovoGov's system is flexible and easy to use for all 18 employees.
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NovoGov helped the Town of Dover, MA modernize public works operations. The department faced reporting inefficiencies and lacked real-time communication.... NovoGov improved transparency and accountability across departments. The solution addressed work order and asset management needs. The town now meets growing resident expectations with better service.
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NovoGov helped the Town of Dover, MA modernize public works operations. The department moved from paper work orders to a... digital platform. Real-time communication improved, and staff could track work orders instantly. Reporting became easier with built-in tools and visual graphs. Fleet management switched to in-house tracking, making the program a model for others. The support team helped tailor NovoGov to Dover’s needs.
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NovoGov helped Pequannock Township, New Jersey, improve public works management. The township had 22 employees and used another software before.... The old system was hard to use and did not integrate well. NovoGov made work order and asset tracking easier. Communication and integration improved for the public works team.
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NovoGov helped the Town of Putnam, Connecticut, Public Works Department transform operations in under a year. The department, led by... Highway Superintendent Travis Sirrine and a team of 16, improved workflow efficiency and gained better visibility into maintenance and asset management. NovoGov streamlined processes for public works and asset management. The team saw faster operations and improved management of municipal assets.
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NovoGov helped Walnut Township’s road department move from paper records and incomplete spreadsheets to a digital system. The team now... uses GIS-based maps, digital inspections, and automated maintenance. Staff log issues in the field with a mobile app. Work orders and complaints are tracked in one place. The department is now more organized, responsive, and efficient, all within budget.
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ShareNet (now NovoGov) helped the City of Oxford, NC, improve work order efficiency and complaint resolution. The system made reporting... easier and added photo documentation. The Novo Sidekick app and better cost tracking helped the city budget. Historical data was integrated for smoother operations.
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NovoGov helped the City of Rockland, Maine’s Public Works and Transfer Station improve work order management and fleet operations. The department, with... 20 employees, used NovoGov to handle citizen complaints and manage tasks like streets, stormwater, trash, and facility maintenance. The city saw better efficiency and faster response times. NovoGov made operations smoother and improved service delivery.
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ShareNet (now NovoGov) helped the City of Edgewood, FL, improve asset tracking and code enforcement. The platform made it easier... for residents to report issues. Asset management and maintenance tasks became automated. This led to better efficiency and communication for the city. The city saw improvements in how they managed assets and responded to citizen requests.
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NovoGov replaced spreadsheets and an old CAD module for Stafford Township Police Department. The department managed millions in assets like... patrol cars, radios, and tactical gear. After a surprise audit found gaps, NovoGov gave them real-time inventory, digital vehicle inspections, and automated work orders. Procurement, vendor records, and onboarding improved. Now, they track every item, know equipment status, and are always audit-ready.
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NovoGov helped Perry Township fix problems with siloed spreadsheets and untracked work. The township used NovoGov to manage assets, inventory,... and work orders in one system. GIS mapping and mobile access made field work easier. Standardized workflows improved accountability and consistency. Now, Perry Township can see maintenance history and asset values for better budgeting and planning.
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NovoGov helped Violet Township's small road department move from handwritten notes and spreadsheets to a tablet-based system. Staff now track... labor, materials, and equipment in real time. The department gained full work histories and better reporting for budgeting. Coordination improved with affordable pricing and strong onboarding support. NovoGov made planning and communication with Township Trustees easier.
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ShareNet replaced a slow paper-based system for water utility work orders. Field staff now get instant access to needed information.... The tool helps manage customer complaints, insurance claims, and water usage. ShareNet centralizes data and tracks work from start to finish. Adding photos and files improves documentation. The transition was smooth and staff are very satisfied with the results.
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ShareNet, now NovoGov, replaced the Town of West Point VA's old paper system for water utilities. Field staff now get... information right away. The platform made customer complaints, insurance claims, and bulk water tracking much easier. Service management and efficiency improved for the town. The digital solution helped streamline daily operations.
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