Novo Knowledge Base Software: Use-Cases, Insights and Reviews | 2025 Cuspera

ShareNet helped the City of Oxford, NC upgrade its work order system. The city used ShareNet to add photos to work orders, making it easier to resolve customer complaints. The Novo Sidekick/1 Tap Mob...ile App improved efficiency in the Streets department. ShareNet's reporting tools let managers track work and spot downtime. The city can now track costs for equipment, materials, and labor, helping with budget planning. Data migration from the old system to ShareNet was smooth, and historical data is now easy to search and report on.
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ShareNet replaced a slow paper-based system for water utility work orders. Field staff now get instant access to needed information. The tool helps manage customer complaints, insurance claims, and w...ater usage. ShareNet centralizes data and tracks work from start to finish. Adding photos and files improves documentation. The transition was smooth and staff are very satisfied with the results.
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NovoGov helped Keith County, NE manage over 800 miles of roads. Before, the department had little insight into equipment or maintenance. After using NovoGov, they saw faster access to road maintenanc...e records. Inspection compliance and documentation improved by 100%. Reporting to stakeholders also got better.
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NovoGov helped Keith County, NE digitize road department operations. The team moved from paper forms to real-time data entry on tablets. Accessing maintenance records is now 30 times faster. Inspecti...on compliance and documentation improved by 100%. Staff can now track costs, improve safety, and report to stakeholders with accurate data. NovoGov's system is flexible and easy to use for all 18 employees.
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NovoGov helped the Town of Dover, MA modernize public works operations. The department faced reporting inefficiencies and lacked real-time communication. NovoGov improved transparency and accountabil...ity across departments. The solution addressed work order and asset management needs. The town now meets growing resident expectations with better service.
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NovoGov helped the Town of Dover, MA modernize public works operations. The department moved from paper work orders to a digital platform. Real-time communication improved, and staff could track work... orders instantly. Reporting became easier with built-in tools and visual graphs. Fleet management switched to in-house tracking, making the program a model for others. The support team helped tailor NovoGov to Dover’s needs.
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