Novo Knowledge Base Software: Product updates, Customer stories, and Insights | 2026 Cuspera

NovoGov helped Walnut Township’s road department move from paper records and incomplete spreadsheets to a digital system. The team now uses GIS-based maps, digital inspections, and automated maintena...nce. Staff log issues in the field with a mobile app. Work orders and complaints are tracked in one place. The department is now more organized, responsive, and efficient, all within budget.
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ShareNet helped the City of Oxford, NC upgrade its work order system. The city used ShareNet to add photos to work orders, making it easier to resolve customer complaints. The Novo Sidekick/1 Tap Mob...ile App improved efficiency in the Streets department. ShareNet's reporting tools let managers track work and spot downtime. The city can now track costs for equipment, materials, and labor, helping with budget planning. Data migration from the old system to ShareNet was smooth, and historical data is now easy to search and report on.
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NovoGov helped Keith County, NE manage over 800 miles of roads. Before, the department had little insight into equipment or maintenance. After using NovoGov, they saw faster access to road maintenanc...e records. Inspection compliance and documentation improved by 100%. Reporting to stakeholders also got better.
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ShareNet replaced a slow paper-based system for water utility work orders. Field staff now get instant access to needed information. The tool helps manage customer complaints, insurance claims, and w...ater usage. ShareNet centralizes data and tracks work from start to finish. Adding photos and files improves documentation. The transition was smooth and staff are very satisfied with the results.
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Novo ShareNet helped the Village of Whitehouse, OH move citizen requests online. Staff now use mobile task management and geo-tagged asset tracking. This made work faster and cut costs. Citizens and ...staff are happier with the new system. NovoGov improved efficiency for the village.
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ShareNet, now NovoGov, replaced the Town of West Point VA's old paper system for water utilities. Field staff now get information right away. The platform made customer complaints, insurance claims, ...and bulk water tracking much easier. Service management and efficiency improved for the town. The digital solution helped streamline daily operations.
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