Real-World Case Studies and Customer Success Stories with NextGen Population Health

NextGen RCM Services helped Coastal Orthopedics stay financially stable during the COVID-19 pandemic. The practice used NextGen Enterprise EHR and... PM to manage billing, denial management, and telehealth workflows. Coastal Orthopedics quickly adapted to telehealth, scheduling 55 patients for virtual visits within days. NextGen provided support for Medicare billing and payer guidelines. The team could easily access monthly reports and trending data, making their workflow more efficient. Coastal Orthopedics maintained growth and improved provider focus on patient care.
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NextGen Health Data Hub helped HI-BRIDGE HIE solve platform instability and improve care coordination. The API-first, cloud-based solution enabled secure... messaging and broader access to patient clinical data. Providers now collaborate more easily and share data within their EHR workflow. HI-BRIDGE HIE can aggregate and standardize clinical data for population health management. The platform supports bi-directional exchange and better patient data access at the point of care.
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NextGen Population Health helped Bridges Health Partners coordinate care for over 90,000 patients across Western Pennsylvania. The solution enabled the... team to identify high-risk patients, close care gaps, and ensure quality metrics for payer bonuses. Bridges achieved $600 per member per year savings compared to CMS benchmarks. Fewer than 5% of ACOs reach this level of shared savings in their first three years. The platform also improved accuracy in quality reporting and care coordination.
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Waystar helped Proliance Surgeons automate revenue cycle workflows. Staff reduced claim status checking time from 15-20 minutes to 2-5 minutes... per claim. The organization saved an entire FTE in costs and reallocated resources. Secondary claim billing processes now save 2-4 hours per week. Staff productivity increased by 33%. Waystar's solutions improved denial management and claim monitoring for this large multi-specialty surgery group.
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Mirth Connect by NextGen Healthcare helped St Helens and Knowsley Teaching Hospitals NHS Trust migrate from a costly, inflexible integration engine in just three months. The hospital improved... access to clinical information, removed paper transcription, and made patient discharge processes more efficient. Staff became Mirth Connect certified, supporting new projects and better health data exchange. The solution enabled integration with about 60 downstream systems, dynamic patient event systems, and NHS open API services, boosting care quality and operational efficiency.
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NextGen Pay powered by InstaMed helped Wilmington Health automate payment posting and reconciliation. Staff saved hours each week by eliminating... manual payment entry across 20+ locations. The solution enabled online payments, eStatements, and self-service payment plans. Wilmington Health saw a 10% increase in overall patient payment transactions, a 209% increase in payment plan transactions, and a 159% increase in payment plan volume. Patients now enjoy flexible payment options and improved billing experiences.
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NextGen Virtual Visits helped HealthPoint deliver over 6,382 virtual visits from April to December 2020. HealthPoint trained 250 providers and... 200 support users to use telehealth for medical, dental, and behavioral health care. The solution enabled pre-visit information in multiple languages, supporting a diverse patient base. Staff used new workflows and devices to make virtual care work like in-person visits. HealthPoint exceeded its goal for virtual visits and improved patient access during the pandemic.
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NextGen Ambient Assist helped Sports Orthopedics and Spine cut documentation time to under 10 minutes per patient. Dr. Keith Nord... used the tool for over 1,500 visits, seeing five more patients daily. The AI-powered solution reduced after-hours charting by one hour each day. Dr. Nord no longer needs a scribe and leaves work on time. The practice improved revenue and reduced burnout risk.
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Mirth Connect helped WellSky build seamless integrations and automate deployment. WellSky used Mirth Connect to connect systems and improve workflow.... The solution made integration easier and faster. WellSky now deploys updates with less manual work. This improved efficiency for their team. The case highlights Mirth Connect's value for healthcare IT integration.
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Mirth Health Data Hub helped Resili Health aggregate and normalize patient data from multiple sources. This gave clinicians a full... view of the patient journey and improved care coordination. The platform's flexibility and cloud-based design allowed Resili Health to scale and meet performance needs. Providers now access vital patient information, making workflows easier and supporting better decisions. The solution also supports analytics and trend tracking for improved clinical outcomes.
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Mirth Connect by NextGen Healthcare helped LUXITH G. I.E. centralize health data exchange for hospitals and diagnostics centers in Luxembourg....They consolidated all licenses under a national Platinum contract, improving interoperability and ensuring encrypted, secure data flows. The solution enabled seamless sharing of breast cancer screening data between hospitals and the Ministry of Health. LUXITH G.I.E. now provides reliable, always-on IT services and supports flexible data formats for healthcare providers.
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Mirth Connect by NextGen Healthcare helped LUXITH G. I.E. centralize and secure health data exchange for hospitals and health centers...in Luxembourg. The platform enabled seamless interoperability for a national breast cancer screening program, allowing patient data to flow between hospitals and the Ministry of Health. LUXITH G.I.E. consolidated multiple hospital licenses into a single Platinum contract, gaining advanced clustering and encrypted communication. This ensured reliable, secure, and flexible data sharing across different healthcare actors. LUXITH G.I.E. became the single point of contact for interoperability in Luxembourg's healthcare system.
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NextGen Ambient Assist helped D’Andra D. Bingham, MD bring fun back to clinic days. The AI-powered solution reduced documentation time... and eased administrative work. This improved the provider experience and patient care. NextGen Ambient Assist supports small healthcare practices with efficient workflows.
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NextGen Office Ambient Assist helps Dr. Randy Naidoo connect better with young patients. The AI-powered solution streamlines documentation and reduces... administrative work. This lets Dr. Naidoo spend more time with patients. The tool improves provider experience and patient engagement. It supports small healthcare practices with efficient electronic health records.
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NextGen Office helped AVS Medical grow its RCM and medical billing services. The company faced early challenges with sales, marketing,... and financing. The Meaningful Use program created new opportunities, and NextGen Office became their main platform. AVS Medical saw an average 20% savings for clients with the integrated clearinghouse. Support calls shifted from complaints to training, improving customer experience.
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NextGen Enterprise EHR helps SUNY College of Optometry train over 400 students in real-world eye care. The flexible EHR system... supports custom templates for different departments and integrates with 30 eye care devices. Students learn to use the EHR from their second year, gaining skills for employment after graduation. NextGen Mobile lets faculty and students sign documents remotely, saving time and reducing paperwork. Built-in alerts and automation help prevent documentation and billing errors.
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