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Apparel & Fashion Case Studies and Customer Success Stories with NewStore
Vince
- Apparel & Fashion
- Medium
Los Angeles, USA
Vince used NewStore to unify its inventory, order, and customer data across all channels. The brand replaced outdated systems with... a mobile POS and omnichannel order management. Sales associates now access inventory from any location using iPhones, enabling endless aisle sales. This led to 8% of total sales and 13% of in-store sales from endless aisle orders. Vince also fulfilled 38% of online orders from store inventory and gained 3% of online sales through BOPIS. The solution improved efficiency, reduced manual work, and increased customer satisfaction.
Clarks used the NewStore Unified Commerce Platform to modernize its retail operations. The company replaced legacy POS systems across 512... stores in Europe, North America, and the UK. Store associates quickly adapted to the new mobile POS, improving customer engagement and satisfaction. The cloud-based system increased speed and efficiency in stores. Clarks now benefits from a flexible, future-proof retail infrastructure.
NewStore helped Marlies Dekkers launch a mobile shopping app. In the first year, the app drove 50% year-over-year growth and... reached double digit conversion rates, twice as high as desktop. The app now brings in over 15% of total ecommerce revenue and sees 6-8x higher conversion than mobile web. Marlies Dekkers uses the app for exclusive offers and early access, boosting customer loyalty and lifetime value. The app has a 4.8 average rating.
NewStore helped Veronica Beard boost in-store sales with its mobile POS and clienteling tools. The brand saw a 35% conversion... rate from clienteling, with 87% of those sales happening in-store. Clienteling drove a 1.26x increase in average order value and accounted for 9% of store sales from June to September 2023. Store associates use the NewStore Associate App for personalized SMS outreach, improving customer relationships and loyalty. The solution unified retail operations and enabled high-touch, omnichannel shopping experiences.
NewStore helped Golden Goose launch the Golden Passport shopping app. The app offers exclusive features, push notifications, and interactive lookbooks.... Golden Goose saw a 115% revenue increase in two years. In-app conversion rates are over 3x higher than mobile web. App users generate nearly 3x more revenue and do 2x more sessions than mobile web shoppers.
NewStore helped Marine Layer unify its online and in-store shopping with an omnichannel platform. Marine Layer used NewStore for store... inventory, POS, and OMS. With NewStore, 15% of ecommerce orders now ship from stores, driving a 21% sales increase. Store sales rose 11% from endless aisle and mixed cart orders. Marine Layer saw almost 1.5x more units per transaction with omnichannel fulfillment.
NewStore helped Lorna Jane achieve a 25% sales uplift with its unified commerce platform. The brand replaced legacy systems with... mobile POS and omnichannel order management, reducing order fulfillment time from hours to minutes. 20% of orders now ship from stores, and 10% of transactions use endless aisle, mixed cart, or BOPIS. Lorna Jane integrated NewStore with NetSuite and Talon.One for seamless operations and promotions. The rollout covered 107 stores in two countries in one day.
NewStore Shopping App helped G-Star boost ecommerce. G-Star saw app users engage 3x more than web users. The app drove... 33% of total ecommerce revenue and a 7.5x higher conversion rate than mobile web. Nearly half of first-year app downloaders made a purchase. The app earned a 4.9 star average rating from customers.
NewStore Omnichannel Platform helped UNTUCKit unify its retail technology. UNTUCKit grew from 5 to over 70 stores and needed a... single system for all channels. The platform gave store associates mobile POS, endless aisle, and full inventory visibility. This made transactions faster and easier. Store associates say endless aisle orders are much simpler now.
NewStore Shopping App helped Shoeby, a large fashion retailer, triple its conversion rate after switching from a custom-built app. Shoeby saw a... 6x higher conversion rate compared to its mobile website. The app's share of total ecommerce revenue grew from 29% to 41% in one year. Shoeby customers now rate the app 4.8 stars on average. The new app supports Shoeby's growth and international expansion.
NewStore helped GANNI, a leading fashion brand, grow its customer data capture rate by 900%. GANNI replaced its old retail... tech with the NewStore mobile POS and omnichannel platform. Store associates now use only iPhones for point of sale, inventory, and fulfillment. The platform gives GANNI a single view of inventory and better customer service. GANNI manages inventory more responsibly and supports global omnichannel retail.
ROXY (Boardriders)
- Apparel & Fashion
- Very Large
NewStore Shopping App helped ROXY launch the ROXY Club App in France and the UK. 60% of app users were... new buyers who had never purchased from the website. Customers who switched from the website to the app spent 83% more. The app earned a 4.8 average rating. ROXY used app-exclusive promotions and smart banners to drive downloads and sales.
NewStore helped Veronica Beard standardize clienteling across nearly 30 stores. The brand used NewStore's mobile POS and clienteling tools to... improve personalized customer interactions. In September 2023, every fourth associate-customer interaction led to a sale, with a 35% conversion rate. 87% of these sales happened in-store. Clienteling drove a 1.26x increase in average order value and accounted for 9% of store sales from June to September 2023.
Vineyard Vines uses NewStore to personalize shopping for every customer. Store associates access online wish lists and purchase history in-store.... This lets them suggest products and create personal shopping experiences. The brand also uses social media and influencer campaigns to boost engagement. These tactics help Vineyard Vines build loyalty and stand out in retail.
G-Star used the NewStore Shopping App to boost its ecommerce strategy. The app now drives 33% of G-Star's total ecommerce... revenue. Customers use the app three times more than the website. The app delivers a 7.5x higher conversion rate than mobile web. G-Star's app holds a 4.9 star average rating from users. The brand built loyalty by offering app-exclusive benefits and early access to sales.
Marine Layer used the NewStore Omnichannel Platform to unify its online and in-store shopping. The company rolled out the solution... across 47 stores. With NewStore, 15% of ecommerce orders now ship from stores, driving a 21% sales increase. Store sales from endless aisle and mixed cart orders rose by 11%. Marine Layer also saw a 1.5x increase in units per transaction compared to cash-and-carry. The platform improved inventory management and customer experience.
Burton used the NewStore platform to transform its retail operations. The company replaced legacy systems with a unified omnichannel solution,... including POS, OMS, inventory, and clienteling. Burton saw a 60% time savings in inventory receiving at a new EU store. 8% of direct-to-consumer orders are now fulfilled from stores. Clienteling drove a 60% conversion rate, adding over a million dollars in incremental revenue. Store guides now deliver a better customer experience with real-time data.
UNTUCKit used the NewStore Omnichannel Platform to unify its retail technology. The company replaced siloed systems with a mobile POS... and endless aisle solution. Store associates now have full visibility into customers, orders, and inventory. This led to faster transactions and easier order processing. UNTUCKit improved store productivity and profitability with NewStore.
NewStore helped Sweaty Betty boost operational efficiency by 75%. The brand replaced its legacy POS with a mobile-first solution. Store... associates now use handheld devices to assist shoppers anywhere in the store. Refunds and inventory management are faster and easier. Sweaty Betty's in-store engagement is at an all-time high. The new system supports the company's global growth and creative store concepts.
Shoeby switched from a web-based mobile app to a native app with NewStore. The new app led to a 3x... increase in conversion rates compared to the old app. Customers now rate the app 4.8 stars on average. The app's share of total ecommerce revenue grew from 29% to 41% in one year. Shoeby saw shoppers buying more often and leaving better reviews. The mobile commerce business is now growing faster than ever.
R. M.Williams used the NewStore Omnichannel Platform to connect its order management and POS systems. Associates now use iPhones to...access customer and inventory data, making service more personal. The new system enabled a 78% customer email capture rate, with 62% being new contacts. Checkout is now mobile, reducing lines and improving the shopping experience. The brand saw record sales during the 2022 Christmas period.
NewStore helped Marlies Dekkers launch a mobile shopping app in 2016. In the first year, the app drove 50% year-over-year... growth and became one third of total online business. The app converts customers 6-8x more than the mobile web and now accounts for over 15% of ecommerce revenue. Exclusive offers and early access in the app boost loyalty and customer lifetime value. The app has a 4.8 average rating and is central to the brand’s digital strategy.
NewStore helped Lorna Jane replace unstable legacy POS systems with a unified commerce platform. Store teams quickly adopted the mobile... POS, improving inventory accuracy and streamlining operations. Associates now fulfill online orders from stores in minutes, not hours. Omnichannel features like BOPIS and endless aisle drove a 25% sales uplift. 20% of orders now ship directly from stores, and 10% of transactions use new omnichannel flows.
Golden Goose used NewStore to launch its Golden Passport shopping app in 2018. The app offers exclusive features, push notifications,... and interactive lookbooks to engage shoppers. In two years, app revenue grew by 115%, doubling the mobile web's performance. In-app conversion rates are over 3x higher than mobile web. App users also visit twice as often as mobile web shoppers.
GANNI used the NewStore Omnichannel Platform to upgrade its retail technology. The brand replaced its old point of sale system... with a mobile POS solution. Store associates now use iPhones for sales, inventory, and fulfillment. GANNI saw a 900% increase in customer data capture at the point of sale. The platform also improved inventory management and customer service.
NewStore helped ROXY launch the ROXY Club app to boost customer engagement and loyalty. Before NewStore, ROXY used custom-built apps... that were hard to maintain and lacked key shopping features. With NewStore, ROXY introduced rich content, loyalty tools, and exclusive promotions. 60% of app users were new buyers, and customers who switched to the app spent 83% more. The app earned a 4.8-star average rating, showing strong user satisfaction.
NewStore helped Veronica Beard drive 9% of all store sales through personalized clienteling. Store associates used the NewStore mobile POS... to send SMS invites and manage customer relationships. This led to a 35% conversion rate for clienteling interactions and 87% of these sales happened in-store. The average order value increased by 1.26x for customers who engaged with clienteling. NewStore enabled a seamless omnichannel experience and improved associate productivity.
NewStore Consumer App helped G-Star RAW boost ecommerce. The app now drives 33% of total ecommerce revenue. Customers use the... app 3x more than web. App shoppers convert 7.5x more than mobile web users. Nearly half of first-year app users made a purchase. The app holds a 4.9 star average rating from customers.
Clarks upgraded its retail technology by rolling out NewStore POS and OMS in 512 stores across 13 countries. The brand replaced... outdated systems with a cloud-based, MACH-certified platform. Store associates quickly adapted to the new mobile POS, improving customer engagement and operational speed. The unified commerce solution enabled seamless omnichannel experiences like BOPIS and endless aisle. Clarks now benefits from agile infrastructure and regular SaaS updates, supporting its global retail leadership.
Marine Layer used the NewStore Omnichannel Platform to unify its online and in-store shopping. The company achieved a 21% increase... in sales from store fulfillment. 15% of ecommerce orders now ship from stores, speeding up delivery. Store sales rose 11% from endless aisle and mixed cart orders. Marine Layer improved inventory flexibility and customer experience across 47 U.S. stores.
NewStore helped G-Star launch a native shopping app. G-Star wanted to improve its mobile shopping experience but lacked in-house expertise.... NewStore managed the app from implementation to ongoing updates. After launch, G-Star saw app users engage 3 times more than web users. The app drove 33% of total ecommerce revenue and had a 7.5x higher conversion rate than the mobile website. Customers rated the app 4.9 stars on average.
NewStore helped Marine Layer unify its online and in-store shopping with an omnichannel platform. Marine Layer used NewStore for store... inventory, POS, and order management. The company launched the platform on time across all stores. With NewStore, 15% of ecommerce orders now ship from stores, driving a 21% increase in sales. Store sales rose 11% from endless aisle and mixed cart orders. Marine Layer saw almost 1.5x more units per transaction compared to cash-and-carry sales.
NewStore clienteling helped Veronica Beard improve its in-store and online shopping experience. The brand used NewStore's mobile POS and clienteling... tools to connect associates with shoppers through personalized SMS outreach. In September 2023, the clienteling program achieved a 35% conversion rate, with 87% of sales happening in-store. Average order value increased by 1.26x for clienteling customers. Clienteling efforts drove 9% of all store sales from June to September 2023.
Retail Case Studies and Customer Success Stories with NewStore
Sweaty Betty
- Retail
- Large
NewStore helped Sweaty Betty boost operational efficiency by 75%. The brand replaced its legacy POS with NewStore's mobile-first solution. Sales... associates now use handheld POS devices to serve customers anywhere in the store. Refunds and inventory management are faster and easier. Sweaty Betty can now focus on new store concepts and better customer experiences.
NewStore helped R. M.Williams upgrade to a mobile-first omnichannel platform. The brand replaced outdated systems with NewStore POS, integrating order...management and point of sale. Associates now use iPhones for inventory lookup and checkout anywhere in-store. R.M.Williams achieved a 78% customer email capture rate, with 62% being new contacts. The new system led to a record-breaking 2022 Christmas period and supports global scaling.
NewStore helped Clarks upgrade 512 stores to a modern, cloud-based retail platform. Clarks replaced outdated POS systems and legacy tech... with NewStore's unified commerce solution. Store associates quickly learned the new mobile POS, improving customer engagement and efficiency. The platform enabled omnichannel features like BOPIS, endless aisle, and store fulfillment. Clarks now benefits from faster operations and a future-proof, agile infrastructure.
NewStore helped Vince, a global retailer, unlock inventory visibility across 66 stores and online channels. Vince replaced siloed systems with... NewStore's unified commerce platform, integrating order management, inventory, and clienteling. Mobile POS on iPhones enabled endless aisle sales, now 8% of total sales and 13% of in-store sales. 38% of web orders are fulfilled from store inventory, and BOPIS accounts for 3% of online sales. Vince improved efficiency, reduced manual work, and increased customer satisfaction with omnichannel retail solutions.
NewStore helped Clarks upgrade its old retail technology. Clarks replaced 20-year-old POS systems with NewStore’s unified commerce platform. The rollout... covered 512 stores in Europe, North America, and the UK. Store associates quickly learned the new system and now serve customers better. The new platform improved in-store speed and efficiency. Clarks now has a flexible, modern retail system that supports growth.
NewStore helped Vince, a global luxury retailer, modernize its technology stack and unify inventory, order management, and clienteling. Vince used NewStore's... omnichannel order management system to give associates real-time inventory access on mobile POS devices. This enabled endless aisle sales, which made up 8% of total sales and 13% of in-store sales. Vince also used buy online pickup in-store, accounting for 3% of online orders, and fulfilled 38% of online orders with in-store inventory. The solution improved efficiency, reduced manual work, and created new revenue streams for Vince.
Consumer Goods Case Studies and Customer Success Stories with NewStore
Burton Snowboards
- Consumer Goods
- Large
NewStore helped Burton Snowboards save 60% time in inventory receiving with a mobile-first omnichannel platform. Burton unified POS, OMS, inventory,... and clienteling for better data and customer service. 8% of direct-to-consumer orders now ship from stores, not just distribution centers. Store guides sent 1,700 SMS messages in three months, with 60% converting to sales and over $1 million in new store revenue. Integration with Salesforce Commerce Cloud improved inventory accuracy and fulfillment speed.
NewStore helped Burton with a digital transformation. Burton replaced legacy store systems with a single omnichannel platform. Store guides now... use iPhone-based POS and have better access to inventory and customer data. Burton saved 60% time in inventory receiving. 8% of direct-to-consumer orders are now fulfilled from stores. Clienteling with NewStore led to 60% sales conversion from SMS, adding over a million dollars in store revenue.
VEJA Taps NewStore, SAP, and Syntax to Power Global Unified Commerce Strategy
VEJA has implemented NewStore's Omnichannel POS to enhance its global retail operations. The integration with SAP ERP, facilitated by Syntax,... enables real-time sales and inventory synchronization across VEJA's stores in multiple countries. This deployment supports VEJA's unified commerce strategy, offering features like mobile checkout and clienteling to improve customer engagement and operational efficiency.
