Real-World Case Studies and Customer Success Stories with NewStore

NewStore helped Marine Layer unify its online and in-store shopping with an omnichannel platform. Marine Layer used NewStore for store... inventory, POS, and order management. 15% of ecommerce orders now ship from stores, driving a 21% sales increase. Store sales rose 11% from endless aisle and mixed cart orders. Marine Layer saw almost 1.5x more units per transaction with omnichannel fulfillment.
Show More..

NewStore Shopping App helped G-Star boost ecommerce. The app drove 33% of total ecommerce revenue. G-Star saw a 7.5x higher... conversion rate on the app than on mobile web. Nearly half of first-year app users made a purchase. The app earned a 4.9 average rating from customers. G-Star now has a loyal, engaged mobile customer base.
Show More..

NewStore clienteling helped Veronica Beard boost in-store sales and customer engagement. The brand used the mobile POS and clienteling features... to send personalized SMS invites and host over 350 events yearly. In September 2023, they achieved a 35% conversion rate from clienteling, with 87% of those sales in-store. Clienteling drove a 1.26x increase in average order value and accounted for 9% of store sales. Store associates now build stronger client relationships and deliver a VIP shopping experience.
Show More..

NewStore Shopping App helped ROXY launch the ROXY Club App in France and the UK. 60% of app users were... new buyers who had never purchased from the website. Customers who switched from the website to the app spent 83% more. The app earned a 4.8 average rating. ROXY used app-exclusive promotions and smart banners to drive downloads and sales.
Show More..

NewStore helped GANNI, a leading fashion brand, grow its customer data capture rate by 900%. GANNI replaced its old retail... tech with the NewStore mobile POS and omnichannel platform. Store associates now use only iPhones for point of sale, inventory, and fulfillment. The platform gives GANNI a single view of inventory and better customer service. GANNI manages inventory more responsibly and supports global omnichannel retail.
Show More..

NewStore Shopping App helped Shoeby, a large fashion retailer, triple its conversion rate after switching from a custom-built app. Shoeby saw a... 6x higher conversion rate compared to its mobile website. The app's share of total ecommerce revenue grew from 29% to 41% in one year. Shoeby customers now rate the app 4.8 stars on average. The new app supports Shoeby's growth and international expansion.
Show More..

NewStore Omnichannel Platform helped UNTUCKit unify its retail technology. UNTUCKit grew from 5 to over 70 stores and needed a... single system for all channels. The platform gave store associates mobile POS, endless aisle, and full inventory visibility. This made transactions faster and easier. Store associates say endless aisle orders are much simpler now.
Show More..

NewStore Shopping App helped G-Star boost ecommerce. G-Star saw app users engage 3x more than web users. The app drove... 33% of total ecommerce revenue and a 7.5x higher conversion rate than mobile web. Nearly half of first-year app downloaders made a purchase. The app earned a 4.9 star average rating from customers.
Show More..

NewStore helped Lorna Jane achieve a 25% sales uplift with its unified commerce platform. The brand replaced legacy systems with... mobile POS and omnichannel order management, reducing order fulfillment time from hours to minutes. 20% of orders now ship from stores, and 10% of transactions use endless aisle, mixed cart, or BOPIS. Lorna Jane integrated NewStore with NetSuite and Talon.One for seamless operations and promotions. The rollout covered 107 stores in two countries in one day.
Show More..

NewStore helped Golden Goose launch the Golden Passport shopping app. The app offers exclusive features, push notifications, and interactive lookbooks.... Golden Goose saw a 115% revenue increase in two years. In-app conversion rates are over 3x higher than mobile web. App users generate nearly 3x more revenue and do 2x more sessions than mobile web shoppers.
Show More..

NewStore helped Marine Layer unify its online and in-store shopping with an omnichannel platform. Marine Layer used NewStore for store... inventory, POS, and OMS. With NewStore, 15% of ecommerce orders now ship from stores, driving a 21% sales increase. Store sales rose 11% from endless aisle and mixed cart orders. Marine Layer saw almost 1.5x more units per transaction with omnichannel fulfillment.
Show More..

NewStore helped Veronica Beard boost in-store sales with its mobile POS and clienteling tools. The brand saw a 35% conversion... rate from clienteling, with 87% of those sales happening in-store. Clienteling drove a 1.26x increase in average order value and accounted for 9% of store sales from June to September 2023. Store associates use the NewStore Associate App for personalized SMS outreach, improving customer relationships and loyalty. The solution unified retail operations and enabled high-touch, omnichannel shopping experiences.
Show More..

NewStore helped Marlies Dekkers launch a mobile shopping app. In the first year, the app drove 50% year-over-year growth and... reached double digit conversion rates, twice as high as desktop. The app now brings in over 15% of total ecommerce revenue and sees 6-8x higher conversion than mobile web. Marlies Dekkers uses the app for exclusive offers and early access, boosting customer loyalty and lifetime value. The app has a 4.8 average rating.
Show More..

NewStore helped G-Star launch a native shopping app. G-Star wanted to improve its mobile shopping experience but lacked in-house expertise.... NewStore managed the app from implementation to ongoing updates. After launch, G-Star saw app users engage 3 times more than web users. The app drove 33% of total ecommerce revenue and had a 7.5x higher conversion rate than the mobile website. Customers rated the app 4.9 stars on average.
Show More..

NewStore helped Marine Layer unify its online and in-store shopping with an omnichannel platform. Marine Layer used NewStore for store... inventory, POS, and order management. The company launched the platform on time across all stores. With NewStore, 15% of ecommerce orders now ship from stores, driving a 21% increase in sales. Store sales rose 11% from endless aisle and mixed cart orders. Marine Layer saw almost 1.5x more units per transaction compared to cash-and-carry sales.
Show More..

NewStore clienteling helped Veronica Beard improve its in-store and online shopping experience. The brand used NewStore's mobile POS and clienteling... tools to connect associates with shoppers through personalized SMS outreach. In September 2023, the clienteling program achieved a 35% conversion rate, with 87% of sales happening in-store. Average order value increased by 1.26x for clienteling customers. Clienteling efforts drove 9% of all store sales from June to September 2023.
Show More..

NewStore Consumer App helped G-Star RAW boost its ecommerce business. The app now brings in 33% of total ecommerce revenue.... Customers use the app 3 times more than the website. The app has a 7.5x higher conversion rate than mobile web. Almost half of first-year app users made a purchase. The app holds a 4.9 star average rating from users.
Show More..

Marine Layer used the NewStore Omnichannel Platform to unify its online and retail store operations. The company wanted to give... customers a smooth shopping experience across all channels. With NewStore, Marine Layer achieved 15% of ecommerce orders shipped from stores and saw a 21% increase in sales from store fulfillment. Store sales rose 11% from endless aisle and mixed cart orders. The platform helped Marine Layer grow and serve customers faster.
Show More..

NewStore helped Veronica Beard improve store sales with its mobile POS and clienteling features. Store associates used the NewStore Associate... App to send SMS invites and offer personal service. In September 2023, the clienteling program achieved a 35% conversion rate and 87% of these sales happened in-store. Clienteling led to a 1.26x increase in average order value. 9% of all store sales from June to September 2023 came from clienteling efforts.
Show More..

NewStore helped GANNI boost customer data capture by 900% with its mobile POS and omnichannel platform. GANNI replaced its old... retail tech with NewStore, using just iPhones for point of sale, inventory, and store fulfillment. The platform gave GANNI a single view of inventory and improved customer service. Store associates now manage inventory more responsibly and serve customers better. GANNI delivers a seamless omnichannel experience across global stores.
Show More..

NewStore helped Golden Goose launch the Golden Passport shopping app. The app offers exclusive features, push notifications, and interactive lookbooks.... Golden Goose saw a 115% revenue increase in two years. In-app conversion rates are over 3x higher than mobile web. App users generate nearly 3x more revenue per user and do 2x more sessions than mobile web shoppers.
Show More..

NewStore Unified Commerce Platform helped Lorna Jane achieve a 25% sales uplift. The brand replaced unstable legacy systems with a... mobile-first, cloud-based solution. Store associates now use iPads and iPhones for mobile POS, speeding up online order fulfillment from hours to minutes. 20% of orders ship from stores, and omnichannel features like BOPIS and endless aisle drive new revenue. Integration with NetSuite and Talon.One streamlines inventory, promotions, and loyalty management.
Show More..

NewStore helped Marlies Dekkers launch a mobile shopping app. In the first year, the app drove 50% year-over-year growth and... made up one third of online sales. During Black Friday, app conversion rates doubled those of desktop. The app now delivers over 15% of ecommerce revenue and 6-8x higher conversion than mobile web. Marlies Dekkers uses the app for exclusive offers and content, boosting loyalty and customer lifetime value.
Show More..

NewStore Shopping App helped Shoeby, a leading fashion retailer, boost its mobile commerce. Shoeby replaced its old app and saw... conversion rates triple within days. The app now converts shoppers 6x more than the mobile website. Shoeby's app share of total ecommerce revenue grew from 29% to 41% in one year. Customers now rate the app 4.8 stars on average, showing strong satisfaction.
Show More..

NewStore Omnichannel Platform helped UNTUCKit unify its retail technology. The apparel brand grew from 5 to over 70 stores. Store... associates now use mobile POS and endless aisle features. This reduced transaction time and made order processing easier. UNTUCKit delivers better in-store and online experiences. The platform supports seamless, mobile-first retail operations.
Show More..

Vineyard Vines uses NewStore to boost customer personalization in retail. Store associates access omnichannel purchase history, including online wish lists,... to offer tailored recommendations. This approach helps create a personal shopping experience and increases upsell opportunities. Vineyard Vines also leverages social media campaigns to drive engagement. The brand ranks #4 on NewStore’s list for best personalization and engagement.
Show More..

NewStore helped Vince, a global retailer, unlock inventory visibility across 66 stores and online channels. Vince replaced siloed systems with... NewStore's unified commerce platform, integrating order management, inventory, and clienteling. Mobile POS on iPhones enabled endless aisle sales, now 8% of total sales and 13% of in-store sales. 38% of web orders are fulfilled from store inventory, and BOPIS accounts for 3% of online sales. Vince improved efficiency, reduced manual work, and increased customer satisfaction with omnichannel retail solutions.
Show More..

NewStore helped Clarks upgrade 512 stores to a modern, cloud-based retail platform. Clarks replaced outdated POS systems and legacy tech... with NewStore's unified commerce solution. Store associates quickly learned the new mobile POS, improving customer engagement and efficiency. The platform enabled omnichannel features like BOPIS, endless aisle, and store fulfillment. Clarks now benefits from faster operations and a future-proof, agile infrastructure.
Show More..

NewStore helped R. M.Williams upgrade to a mobile-first omnichannel platform. The brand replaced outdated systems with NewStore POS, integrating order...management and point of sale. Associates now use iPhones for inventory lookup and checkout anywhere in-store. R.M.Williams achieved a 78% customer email capture rate, with 62% being new contacts. The new system led to a record-breaking 2022 Christmas period and supports global scaling.
Show More..

NewStore helped Sweaty Betty boost operational efficiency by 75%. The brand replaced its legacy POS with NewStore's mobile-first solution. Sales... associates now use handheld POS devices to serve customers anywhere in the store. Refunds and inventory management are faster and easier. Sweaty Betty can now focus on new store concepts and better customer experiences.
Show More..

NewStore Shopping App helped ROXY, part of Boardriders, reach new and loyal fans. 60% of app users were new buyers... who had never shopped on the website. Customers who switched from the website to the app spent 83% more. The app features rich content, loyalty tools, and easy navigation. ROXY used smart banners and exclusive promotions to drive downloads. The app earned a 4.8 star average rating and expanded to multiple countries.
Show More..

NewStore helped Clarks upgrade its old retail technology. Clarks replaced 20-year-old POS systems with NewStore’s unified commerce platform. The rollout... covered 512 stores in Europe, North America, and the UK. Store associates quickly learned the new system and now serve customers better. The new platform improved in-store speed and efficiency. Clarks now has a flexible, modern retail system that supports growth.
Show More..

NewStore helped Vince, a global luxury retailer, modernize its technology stack and unify inventory, order management, and clienteling. Vince used NewStore's... omnichannel order management system to give associates real-time inventory access on mobile POS devices. This enabled endless aisle sales, which made up 8% of total sales and 13% of in-store sales. Vince also used buy online pickup in-store, accounting for 3% of online orders, and fulfilled 38% of online orders with in-store inventory. The solution improved efficiency, reduced manual work, and created new revenue streams for Vince.
Show More..

NewStore helped Clarks upgrade its retail technology in over 500 stores across 13 countries. Clarks replaced old point-of-sale systems with... NewStore’s cloud-based unified commerce platform. The rollout was fast and on schedule, making store operations quicker and more reliable. Store associates adapted easily to the new system, improving customer service. Clarks now has a flexible, future-proof setup that supports growth and innovation.
Show More..

NewStore helped R. M.Williams upgrade to a mobile-first omnichannel platform. The brand replaced outdated systems with NewStore POS, combining order...management and point of sale. Associates now use iPhones for inventory lookup, checkout, and customer data capture. R.M.Williams achieved a 78% customer email capture rate, with 62% being new contacts. The new system made checkout faster and improved the customer experience across all retail channels.
Show More..

NewStore helped Sweaty Betty boost operational efficiency by 75%. The brand needed to modernize its in-store systems to support rapid... growth. NewStore's mobile POS let sales associates help customers anywhere in the store. Refunds and inventory tasks became much faster. Sweaty Betty now enjoys higher in-store engagement and can try new store concepts. The solution supports omnichannel retail and mobile checkout.
Show More..

NewStore helped Burton Snowboards save 60% time in inventory receiving with a mobile-first omnichannel platform. Burton unified POS, OMS, inventory,... and clienteling for better data and customer service. 8% of direct-to-consumer orders now ship from stores, not just distribution centers. Store guides sent 1,700 SMS messages in three months, with 60% converting to sales and over $1 million in new store revenue. Integration with Salesforce Commerce Cloud improved inventory accuracy and fulfillment speed.
Show More..

NewStore helped Burton Snowboards save 60% of time in inventory receiving with its omnichannel platform. Burton unified POS, OMS, inventory,... and clienteling for better data and customer service. 8% of direct-to-consumer web orders now ship from stores, not just distribution centers. Store guides sent 1,700 SMS messages in three months, with 60% converting to sales. The solution integrates with Salesforce Commerce Cloud for real-time inventory and fulfillment.
Show More..

NewStore helped Burton with a digital transformation. Burton replaced legacy store systems with a single omnichannel platform. Store guides now... use iPhone-based POS and have better access to inventory and customer data. Burton saved 60% time in inventory receiving. 8% of direct-to-consumer orders are now fulfilled from stores. Clienteling with NewStore led to 60% sales conversion from SMS, adding over a million dollars in store revenue.
Show More..