Mitel Collaboration Overview

Circuit is a unified app for team communication, offering voice, video, screen share, chat, and file sharing. Collaboration is made simple.

Use Cases

Customers recommend Collaboration, Conference Call Management, Call Recording, as the business use cases that they have been most satisfied with while using Mitel Collaboration.

Other use cases:

  • Content Sharing
  • Workflow Management
  • Contact List Management
  • Engagement Management
  • Document Sharing
  • Helpdesk Management
  • Sending & Publishing Communications
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Business Priorities

Improve Internal Communications and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Mitel Collaboration.

Other priorities:

  • Enhance Customer Relationships
  • Improve ROI
  • Acquire Customers
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Mitel Collaboration Use-Cases and Business Priorities: Customer Satisfaction Data

Mitel Collaboration works with different mediums / channels such as Video. Offline. Events etc.

Mitel Collaboration's features include Recording, Personalization, and Alerts: Popups & Notifications. and Mitel Collaboration support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Mitel Collaboration analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Virtual collaboration software for small and medium-sized enterprises with features such as persistent content sharing and messaging...." Peer review from Unify

Mitel Collaboration, Zoom Meetings, Zoom Video Webinar, Whereby, FreeConference.com, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Mitel Collaboration

Top Industries

  • Information Technology and Services
  • Telecommunications
  • Computer Software

Popular in

  • Large Enterprise
  • Mid Market
  • Small Business

Mitel Collaboration is popular in Information Technology And Services, Telecommunications, and Computer Software and is widely used by Large Enterprise, Mid Market, and Small Business.

Mitel Collaboration Customer wins, Customer success stories, Case studies

How does Mitel Collaboration address your Collaboration Challenges?

How efficiently Does Mitel Collaboration manage your Conference Call Management?

What benefits does Mitel Collaboration offer for Content Sharing?

11 buyers and buying teams have used Cuspera to assess how well Mitel Collaboration solved their Team Collaboration needs. Cuspera uses 354 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

Lenkerhof Hotel and Gourmet Spa Resort - Hospitality

Unify OpenScape Business helped Lenkerhof Hotel and Gourmet Spa Resort modernize its old phone system. The hotel needed reliable, secure, and cost-efficient communications for staff and guests. The n...ew hybrid telephony system connects the entire resort, including restaurants and outdoor areas. Staff now answer calls quickly and personally, and guests get better service. The solution improved employee productivity and guest satisfaction. Integration with hotel systems means fewer mistakes and more efficient operations.

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City of Baltimore - Government Administration

Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone system with a secure, scalable VoIP and unified communications pl...atform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.

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Binghamton University - Education

Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to manage complex telecommunications, inclu...ding emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.

Read on →
lightning

Peers used Mitel Collaboration for collaboration and conference call management

Mitel Collaboration Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

2.62/5 ★

Read Reviews (6)
Analytics

2.50/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

2.62/5 ★

Read Reviews (6)
Analytics

2.50/5 ★

Read Reviews (2)

Software Failure Risk Guidance

?

for Mitel Collaboration

Overall Risk Meter

Low Medium High

Top Failure Risks for Mitel Collaboration

Mitel Networks Corporation News

Awards

Mitel Recognized As A 5-Star Program In The 2026 CRN Partner Program ...

Mitel has been honored with a 5-Star rating in the 2026 CRN Partner Program Guide. This recognition highlights Mitel's commitment to enhancing its Global Partner Program, which supports partners with tiered incentives, specialized training, and improved tools for hybrid communications and collaboration solutions. The award underscores Mitel's strategic focus on driving long-term partner success in a competitive market.

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Awards

Mitel Recognized As a 5-star Program in The 2026 Crn Partner Program Guide

Mitel has been recognized with a 5-star rating in the 2026 CRN Partner Program Guide. This distinction highlights Mitel's commitment to enhancing its Global Partner Program, which supports partners in delivering hybrid communications and customer experience solutions. The program offers tiered incentives, expanded specialization opportunities, and improved training resources, affirming Mitel's strategic focus on partner success in a complex market.

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Awards

Mitel receives 2025 Enterprise Collaboration Product of the Year award

Mitel has been awarded the 2025 Enterprise Collaboration Product of the Year by TMC for its Mitel CX platform. This recognition highlights Mitel CX's AI-powered capabilities that enhance customer engagement and collaboration. The platform integrates contact center features with automation and real-time insights, improving service quality and productivity. The award underscores Mitel's commitment to delivering innovative, AI-assisted solutions tailored to customer needs.

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Awards

Mitel Receives 2025 Enterprise Collaboration Product of the Year Award ...

Mitel received the 2025 Enterprise Collaboration Product of the Year Award from TMCnet for its Mitel CX platform. This recognition highlights Mitel's innovation in AI-assisted customer experience, enhancing collaboration and business performance. Mitel CX integrates AI-powered tools to improve customer engagement and support frontline staff, addressing the need for personalized and efficient customer interactions.

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Mitel Networks Corporation Profile

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

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Financials

M&A