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Mitel Collaboration: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Mitel Collaboration
Brand: Mitel Collaboration
Rating: 4.32 (354 reviews)

4.32 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Collaboration software with voice, video, screen share, chat, and file sharing

Mitel Collaboration Overview

Circuit is a unified app for team communication, offering voice, video, screen share, chat, and file sharing. Collaboration is made simple.

Use Cases

Customers recommend Collaboration, Conference Call Management, Call Recording, as the business use cases that they have been most satisfied with while using Mitel Collaboration.

Other use cases:

Content Sharing
Workflow Management
Contact List Management
Engagement Management
Document Sharing
Helpdesk Management
Sending & Publishing Communications

See all use cases See less use cases

Business Priorities

Improve Internal Communications and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Mitel Collaboration.

Other priorities:

Enhance Customer Relationships
Improve ROI
Acquire Customers

See all business priorities See less business priorities

Mitel Collaboration Use-Cases and Business Priorities: Customer Satisfaction Data

Mitel Collaboration works with different mediums / channels such as Video. Offline. Events etc.

Mitel Collaboration's features include Recording, Personalization, and Alerts: Popups & Notifications. and Mitel Collaboration support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Mitel Collaboration analytics capabilities include Custom Reports, and Analytics.

Reviews

"...use on browser on any computer or laptop, mobile app, good for collaboration on teams, easy to find info from a previous conversation. ...." Peer review by Hromadnic A., Product Manager

Mitel Collaboration, Zoom Meetings, Zoom Video Webinar, Whereby, FreeConference.com, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Mitel Collaboration

Top Industries

Information Technology and Services
Telecommunications
Computer Software

Popular in

Large Enterprise
Mid Market
Small Business

Mitel Collaboration is popular in Information Technology And Services, Telecommunications, and Computer Software and is widely used by Large Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Mitel Collaboration Use Cases

How efficiently Does Mitel Collaboration manage your Collaboration?

The platform facilitates seamless team management and collaboration through screen sharing, persistent content sharing, and messaging. It enables virtual meetings and communication across geographically dispersed teams. A limitation is the inability to simultaneously edit documents in a shared screen.

"...Enterprise level chatting and conferencing, with screen and document sharing...." Peer review by Andrey P., Senior SQL Server DBA, Information Technology and Services

Read Reviews

What makes Mitel Collaboration ideal for Conference Call Management?

11 buyers and buying teams have used Cuspera to assess how well Mitel Collaboration solved their Team Collaboration needs. Cuspera uses 354 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

Case Studies

Education

CASE STUDY Binghamton University

Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to manage complex telecommunications, inclu...ding emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.

Government Administration

CASE STUDY City of Baltimore

Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone system with a secure, scalable VoIP and unified communications pl...atform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.

Hospitality

CASE STUDY Lenkerhof Hotel and Gourmet Spa Resort

Unify OpenScape Business helped Lenkerhof Hotel and Gourmet Spa Resort modernize its old phone system. The hotel needed reliable, secure, and cost-efficient communications for staff and guests. The n...ew hybrid telephony system connects the entire resort, including restaurants and outdoor areas. Staff now answer calls quickly and personally, and guests get better service. The solution improved employee productivity and guest satisfaction. Integration with hotel systems means fewer mistakes and more efficient operations.

Peers used Mitel Collaboration for collaboration and conference call management

Mitel Collaboration Competitors

More Mitel Collaboration Alternatives...

Mitel Collaboration Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	2.62/5 ★ Read Reviews (6)
Analytics	2.50/5 ★ Read Reviews (2)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	2.62/5 ★ Read Reviews (6)
Analytics	2.50/5 ★ Read Reviews (2)

Software Failure Risk Guidance

for Mitel Collaboration

Overall Risk Meter

Low Medium High

Top Failure Risks for Mitel Collaboration

Mitel Networks Corporation News

Partnership 06/11/2025

Mitel Launching Global Partner Experience Program

Mitel has launched a global partner experience program to unify its partner ecosystems under a single framework. This initiative aims to empower partners by offering improved tools, marketing resources, and demand-generation programs, enhancing sales enablement and customer engagement. The program supports Mitel's hybrid communications strategy and includes a modern PRM platform with a centralized Salesforce Communities portal for partner access.

Partnership 12/08/2025

Customer-Centric Innovation Takes the Spotlight in Mitel and L-SPARK Unified Communications Accelerator

Mitel and L-SPARK have launched the Mitel Unified Communications Accelerator, selecting companies to integrate their technologies with Mitel's ecosystem. The program provides access to experts and resources, focusing on customer-centric innovation in communication and collaboration. Participants include companies like IDgo, Intelocate, and Micrometrics, offering solutions from AI-powered tools to real-time IoT insights.

Executive 30/06/2025

Mitel Announces New Board of Directors to Enhance Leadership and Accelerate Momentum in the UC Market - telecomreseller.com

Mitel has appointed a new board of directors to strengthen its leadership and drive growth in the unified communications (UC) market. The new board aims to accelerate strategic initiatives and position Mitel for increased competitiveness within the UC sector.

Partnership 25/06/2025

Mitel Launches Enhanced Global Partner Experience to Fuel Hybrid Communications Growth

Mitel has launched a new global partner experience that unifies Mitel and Unify partner ecosystems. This initiative aims to support partners in growing with Mitel's hybrid communications strategy by offering a streamlined, scalable framework with integrated systems and harmonized incentives.

Mitel Networks Corporation Profile

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

Financials

M&A