Microsoft Project Service Automation Overview

Microsoft Project Service Automation is now part of Dynamics 365 Project Operations. Teams can connect within a single application.

Use Cases

Customers recommend Helpdesk Management, Engaging And Following Up, Competitive Intelligence, as the business use cases that they have been most satisfied with while using Microsoft Project Service Automation.

Other use cases:

  • Proposal & Quote Management
  • Products & Pricelist Management
  • Tracking & Monitoring Communications
  • Trust Management
  • Collaboration
  • Forecasting
  • Training & Onboarding
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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Microsoft Project Service Automation.

Other priorities:

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Microsoft Project Service Automation Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Project Service Automation works with different mediums / channels such as User Generated Content. and Blogs.

Reviews

"...Microsoft Dynamics 365 for Project Service Automation is the software to go for if you want to remain at the top of the competitive business field...." Peer review by david m, Accountant

Microsoft Project Service Automation, belong to a category of solutions that help Project Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Project Service Automation

Top Industries

  • Research
  • Publishing
  • Construction

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Microsoft Project Service Automation is popular in Research, Publishing, and Construction and is widely used by Small Business, Large Enterprise, and Mid Market.

Microsoft Project Service Automation Customer wins, Customer success stories, Case studies

How does Microsoft Project Service Automation address your Engaging And Following Up Challenges?

 

University of South Carolina pioneers AI innovation with Microsoft 365 Copilot

The University of South Carolina has deployed Microsoft 365 Copilot to enhance efficiency and streamline operations across its campus. This AI-driven solution has saved faculty and students significa...nt time, with 84% reporting savings of 1-5 hours weekly. The initiative supports learning, teaching, and administrative tasks, while also preparing students for AI-driven workplaces through workshops and an AI Certificate Program.

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Colonial First State expands AI tools to boost service & advice

Colonial First State is enhancing its operations by implementing generative AI tools in partnership with Avanade and Microsoft. The initiatives include a GPT-4-powered chatbot, a Retrieval-Augmented ...Generation assistant, and a Feedback Analysis tool using Azure OpenAI and Microsoft Power BI. These tools aim to improve customer service and advisor support, with 75% of staff using Microsoft Copilot for Microsoft 365. The company plans to expand its AI Centre of Excellence for more complex use cases.

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PUMA makes tracks to cloud - based telephony on Microsoft Teams

PUMA is transitioning its telephony infrastructure to a cloud-based system using Microsoft Teams, facilitated by LoopUp. This move aims to replace legacy systems with a scalable, cost-effective voice... platform, enhancing global operations. Deployments have been completed in Australia and New Zealand, with further plans for the Asia-Pacific region. The initiative aligns with PUMA's shift to cloud-first collaboration tools.

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Darmarsklep.pl - Retail

Microsoft Advertising helped Darmarsklep.pl, a leading Polish drugstore, boost their online sales. The company faced tough competition in the retail industry. They used Microsoft Advertising for full...-funnel campaigns, conversion tracking, shopping campaigns, and dynamic remarketing. In four months, their Return on Ad Spend (ROAS) jumped from 188% to 865%. The CEO praised Microsoft Advertising as a strong new source of traffic and conversions.

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Hearts & Science and Telfast - Pharmaceuticals

Microsoft Advertising helped Hearts & Science and Telfast improve allergy season campaigns. They used custom API signals for pollen data and postcode targeting. Microsoft Curate reduced campaign comp...lexity from 250 to 14 line items. The team updated data every 30 minutes and targeted high-pollen areas. This cut media waste and boosted ad impact. The solution also reduced reliance on third-party cookies.

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Laureate Education - Education

Microsoft Advertising helped Laureate Education boost student leads for its universities in Mexico. The team used Search Ads to target people ready to enroll. This led to over 15,000 new leads while ...keeping costs below the market average. The campaign also improved conversion rates. Laureate Education increased its ad investment after seeing these strong results.

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Microsoft Project Service Automation Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.92/5 ★

Read Reviews (4)
Analytics

3.62/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.92/5 ★

Read Reviews (4)
Analytics

3.62/5 ★

Read Reviews (4)

Microsoft Project Service Automation Integrations

Microsoft Project Service Automation integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.32/5 ★

Read Reviews (1)

Few API Integrations for Microsoft Project Service Automation

Seismic Knowledge

4.13 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Seismic

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Viber

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tubular

4.84 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Microsoft Project Service Automation

Top Failure Risks for Microsoft Project Service Automation

Microsoft Corporation News

Product

Microsoft introduces its AI virtual assistant character, Mico | AP News

Microsoft has introduced Mico, a new AI virtual assistant character, during its Fall 2025 Copilot Sessions event. Mico, short for Microsoft Integrated Companion, is designed to enhance user interaction with Microsoft's Copilot by providing a more engaging and personality-driven experience. This move reflects Microsoft's strategy to balance AI personality with functionality, aiming to offer a useful, non-intrusive assistant that supports productivity without encouraging excessive engagement.

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Partnership

Perficient Appointed to Microsoft's 2025-2026 AI Inner Circle

Perficient has been appointed to Microsoft's 2025-2026 AI Inner Circle, recognizing its top-tier performance in delivering AI-driven business solutions. This membership allows Perficient to engage with Microsoft leaders and partners, enhancing its strategic collaboration and enabling transformative AI solutions across industries.

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Product

Microsoft Entra External ID Adds SMS Password Reset to Simplify Account Recovery

Microsoft Entra External ID has introduced an SMS-based self-service password reset feature, enhancing security with multi-factor verification and real-time fraud protection. This new option simplifies account recovery for external users and reduces password-related support issues. Currently in public preview, it is expected to be generally available by the end of the month, offering IT admins a more efficient way to manage identity recovery.

Read more →
Partnership

Tanium joins Microsoft Sentinel ecosystem for enhanced security - SecurityBrief Australia

Tanium has joined the Microsoft Sentinel partner ecosystem to enhance integrated security operations. This partnership leverages Tanium's endpoint management and insights with Microsoft Sentinel's AI-ready platform, enabling faster threat investigation and real-time remediation. The collaboration aims to develop new security solutions, including data connectors and analytic modules, to improve security posture and operational efficiency for organizations globally.

Read more →

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Company Website

https://www.microsoft.com/en-us

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

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Financials

IPO