Real-World Case Studies and Customer Success Stories with Merchant Relationship Management

NMI Customer Token Vault helped International Payment Solutions improve approval rates for recurring transactions. The solution uses network tokenization to... reduce fraud and chargebacks. Merchants benefit from lower costs and fewer declined payments. The platform also keeps card details up to date, making online payments smoother. This builds trust for small business owners and supports seamless recurring sales.
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Merchant Central helped FLO Business Solutions fix problems with agent payouts and residuals. FLO replaced spreadsheets and generic CRMs with... an all-in-one payments platform. The new system made operations faster and more accurate. Agents now get clear, on-time payments and can see their earnings anytime. FLO built stronger agent relationships and set up for long-term growth. The platform's reporting tools let leaders and agents track deals and payouts easily.
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NMI Gateway helps Prime Point Payments deliver payment solutions to merchants in ecommerce and high-risk sectors. Prime Point Payments uses... NMI for 95% of its gateway solutions because of its features and ease of use. The company values NMI's strong support team, which resolves issues quickly, often within 24 hours. NMI enables Prime Point Payments to offer better service and smooth technology adoption for its clients.
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NMI Gateway helped MerchantX, an ISO in Portland, Maine, solve problems with user friendliness and limited integrations. MerchantX needed a... payment gateway that worked with over 30 processors and banks for high-risk merchants. NMI offered 150+ processor integrations, easy setup, and strong support. MerchantX could onboard new merchants in about 10 minutes. Value-added services like invoicing and fraud protection created new revenue streams and improved merchant retention.
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NMI Merchant Relationship Management helped ISVPay speed up merchant onboarding and support rapid growth. ISVPay needed a simple way to... serve unattended software providers and onboard merchants. NMI gave them a single platform to manage onboarding, residuals, and agent payouts. The unified portal removed the need for multiple logins and manual processes. ISVPay grew merchant acquisition to an all-time high, kept costs down, and increased approval rates.
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NMI gateway helped SafeSave, the payments division of SofterWare, solve problems caused by relying on a single payment processor. SafeSave needed more... control, better pricing, and less compliance burden for its nonprofit software customers. By using NMI's processor-agnostic gateway, SafeSave gained flexibility to work with multiple acquiring partners. This gave customers more choices, improved service, and shifted much of the compliance work to NMI. SafeSave now offers better rates and a wider range of payment solutions to nonprofit ISVs.
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NMI Payments helped Next Choice improve its merchant platform, Lynqd. Next Choice wanted to make merchant sign-up and onboarding faster... and easier. NMI Payments integrated smoothly with Lynqd, letting merchants get approved and start processing payments quickly. The solution reduced onboarding time and made the merchant experience better. Next Choice also got branded microsites and strong support from NMI, making the rollout simple and effective.
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NMI Payments helped Integrity Turnkey Business Solutions upgrade its payment gateway. Integrity Turnkey needed a modern solution for small business... clients as their old gateway lacked key features. NMI provided a flexible gateway with white-label branding and strong launch support. The new system lets Integrity Turnkey offer complete, one-stop payments for small businesses. The partnership improved client satisfaction and enabled business growth.
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NMI provided IntegralPay with a white-label payment gateway. IntegralPay needed a reliable, easy-to-integrate solution for high-risk merchant clients. Previous providers... lacked support and flexibility. NMI delivered a customizable platform with strong support. This helped IntegralPay simplify operations, win more business, and improve client experiences.
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NMI’s payment platform helped Instant Systems solve slow, costly manual payment integrations. Instant Systems needed a flexible, global solution for... their unattended retail kiosks and stores. NMI’s modular platform let them handle chip-and-PIN, swipe, and app payments across all projects. This removed barriers to growth and let them launch new projects faster. Instant Systems now wins more business and powers innovative unmanned stores, including a cashless shop for Pressbyrån in Sweden.
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NMI's Merchant Central and ScanX helped Everyware cut onboarding and underwriting time by 93%. Everyware needed to centralize merchant management... and automate manual processes. NMI's solutions automated onboarding, managed accounts, and improved risk management. Implementation took just 11 days. Everyware now tracks revenue, manages documents, and onboards merchants much faster.
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NMI Gateway helped EasyPay Network upgrade its kiosk payment system. EasyPay needed flexible and reliable payment solutions for its B2B... customers. NMI enabled seamless integration with all major U.K. acquirers and made it easy to switch payment providers. EasyPay can now add new kiosks quickly and change payment processors remotely. This improved reliability and support for EasyPay’s clients.
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NMI's unified commerce solutions helped Addison Lee automate taxi bookings at Luton Airport and Westfield London. The new self-service kiosks... let customers book and pay for rides by card, without needing an app or staff help. After using NMI, Addison Lee saw a 70% drop in operating costs and a 68% faster transaction time. Kiosks at Luton now handle over £7 million in bookings each year. Customer feedback has been positive, and conversion rates increased by 4%.
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