Real-World Case Studies and Customer Success Stories with Merchant Relationship Management

NMI powers 95% of Prime Point Payments’ merchant gateway solutions. Prime Point Payments serves ecommerce and high-risk merchants, focusing on... tailored payment technology and support. NMI’s gateway stands out for its features and ease of use, enabling smooth card-not-present transactions. Fast, expert support from NMI helps Prime Point Payments solve complex integration challenges for clients. The partnership lets Prime Point Payments deliver better service and seamless payment experiences.
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NMI Merchant Relationship Management helped ISVPay speed up merchant onboarding. ISVPay used NMI to centralize and automate the process for... software vendors in unattended retail. Approval rates reached 98.2%, with 91% of approvals on the same day. Activation within 15 days hit 92.8%, and retention reached 97.7%. The streamlined system cut delays and boosted growth for ISVPay and its ISV clients.
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IntegralPay needed a better way to manage payment gateways for high-risk merchants. They chose NMI’s white-label gateway for its easy... integration, reliability, and strong support. NMI’s platform let IntegralPay offer seamless payment solutions and value-added services to their clients. As a result, IntegralPay saw growth in merchant adoption and processed up to 300,000 transactions per month. The partnership helped IntegralPay deliver a better experience and build longer-lasting client relationships.
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MerchantX needed a payment gateway that was easy to use and worked with many processors. Their old provider was hard... to use and limited support. MerchantX chose the NMI Gateway for its 150+ processor integrations and value-added services. They could onboard new merchants in about 10 minutes. NMI’s tools like invoicing and fraud protection helped MerchantX support more merchants and grow faster. MerchantX onboarded tens of thousands of merchant accounts and improved customer satisfaction.
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NMI powers 95% of Prime Point Payments’ merchant gateway solutions. Prime Point Payments needed a reliable, feature-rich payment gateway for... ecommerce and card-not-present merchants. NMI’s gateway offered ease of use and strong support, helping Prime Point Payments deliver fast, high-quality service. The partnership enabled quick problem resolution, often within 24 hours. Prime Point Payments credits NMI for helping them provide better merchant experiences.
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NMI Gateway helped MerchantX onboard tens of thousands of merchant accounts. MerchantX needed a user-friendly payment gateway with many processor... integrations. NMI offered over 150 integrations and value-added services like invoicing and fraud protection. MerchantX could set up new merchants in about 10 minutes. The solution improved support, increased revenue, and boosted customer satisfaction.
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NMI Merchant Central helped FLO Business Solutions replace spreadsheets and generic CRMs for managing agent payouts. FLO streamlined operations and... improved agent trust with transparent, accurate residuals reporting. Agents now access earnings and deal history anytime, boosting satisfaction and retention. FLO expanded use of Merchant Central for onboarding, lead management, and more. The platform supports FLO’s growth and strengthens agent relationships in the payments industry.
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NMI Gateway helped International Payment Solutions (IPS) serve complex merchants worldwide. IPS needed a single platform to manage multi-country operations... and troubleshoot payment issues in real time. NMI provided unified global connectivity, real-time data access, and fast onboarding for merchants. IPS now delivers high-touch, scalable merchant services and resolves issues quickly. Merchants see faster onboarding and improved retention with IPS using NMI.
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NMI Customer Token Vault helped International Payment Solutions improve approval rates for recurring transactions. The solution uses network tokenization to... reduce fraud and chargebacks. Merchants benefit from lower costs and fewer declined payments. The platform also keeps card details up to date, making online payments smoother. This builds trust for small business owners and supports seamless recurring sales.
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FLO Business Solutions used NMI Merchant Central to manage agent payouts and residuals. Before, they relied on spreadsheets and generic... CRMs, which caused errors and delays. With Merchant Central, FLO automated payouts, improved transparency, and built agent trust. Agents now access real-time earnings and deal data from any device. FLO expanded use to onboarding, lead management, and document storage, making operations smoother and agents more loyal.
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NMI Gateway helps Prime Point Payments deliver payment solutions to merchants in ecommerce and high-risk sectors. Prime Point Payments uses... NMI for 95% of its gateway solutions because of its features and ease of use. The company values NMI's strong support team, which resolves issues quickly, often within 24 hours. NMI enables Prime Point Payments to offer better service and smooth technology adoption for its clients.
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NMI Gateway helped MerchantX, an ISO in Portland, Maine, solve problems with user friendliness and limited integrations. MerchantX needed a... payment gateway that worked with over 30 processors and banks for high-risk merchants. NMI offered 150+ processor integrations, easy setup, and strong support. MerchantX could onboard new merchants in about 10 minutes. Value-added services like invoicing and fraud protection created new revenue streams and improved merchant retention.
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NMI Merchant Relationship Management helped ISVPay speed up merchant onboarding and support rapid growth. ISVPay needed a simple way to... serve unattended software providers and onboard merchants. NMI gave them a single platform to manage onboarding, residuals, and agent payouts. The unified portal removed the need for multiple logins and manual processes. ISVPay grew merchant acquisition to an all-time high, kept costs down, and increased approval rates.
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SafeSave, the payments division of SofterWare, needed more flexibility and control over its payment processing for nonprofit software providers. Relying on a... single payment processor limited their pricing, service options, and increased compliance burdens. By adopting the processor-agnostic NMI gateway, SafeSave gained access to hundreds of processing partners, improved service, and reduced PCI compliance scope. This partnership enabled SafeSave to process over $3 billion in annual payments and expand omnichannel capabilities for ISVs and merchants.
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Instant Systems needed a faster way to integrate payments for their unattended retail solutions. Manual payment integrations slowed their growth... and made scaling hard. NMI provided a flexible payment platform that worked for vending, kiosks, and unmanned stores. With NMI, Instant Systems can launch new projects quickly and win more business. Their new solution powers innovative concepts like unmanned, cashless shops in Sweden.
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Next Choice used NMI Payments to improve its Lynqd merchant platform. Before, merchants faced slow and complex sign-ups. With NMI,... onboarding became fast and easy. Merchants now get same-day approval and can start selling right away. The process is fully branded and simple for both sales teams and merchants. Next Choice also benefits from strong support from NMI.
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NMI helped EasyPay Network upgrade its kiosk payment system. EasyPay needed flexible and reliable payment solutions for its B2B customers.... NMI enabled seamless integration with all major UK acquirers and made it easy to switch payment providers. The NMI Gateway allowed fast setup of new kiosks and remote changes to payment processors. EasyPay praised NMI’s support and the simplicity of integration, improving customer satisfaction and operational efficiency.
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Everyware used NMI’s Merchant Central and ScanX to automate merchant onboarding and underwriting. Before, onboarding took up to four days... and required manual KYC checks. With NMI’s solutions, Everyware reduced onboarding and underwriting time by 93%. Now, risk assessments and approvals take less than six hours. Automation lets Everyware focus on sales and customer needs, while improving merchant satisfaction.
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NMI's Merchant Central and ScanX helped Everyware cut onboarding and underwriting times by 93%. Everyware needed to automate manual processes... and centralize merchant management. With NMI's solutions, onboarding dropped from up to four days to less than six hours. Automation improved sales focus, customer satisfaction, and work culture. Everyware now manages all merchant operations on one platform.
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NMI's payment platform helped Instant Systems remove manual payment integrations, speeding up growth and innovation. Instant Systems now launches new... unattended retail projects faster, using NMI for vending, kiosks, and unmanned stores. The flexible solution supports chip-and-PIN, swipe, and app payments across devices. Instant Systems powers advanced concepts like Pressbyrån's unmanned, cashless shop in Sweden. NMI's support and global reach made payment acceptance easy and reliable.
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NMI's ChipDNA unified commerce solution helped Silver Arrow Systems deploy self-service taxi kiosks for Addison Lee at Luton Airport and Westfield London. The kiosks enabled... secure card payments and API integration with Addison Lee’s reservation system. Addison Lee saw a 70% reduction in operating costs and a 68% reduction in transaction time. Luton Airport kiosks process over £7 million in bookings per year. The solution improved customer experience and increased transaction volume.
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NMI Payments helped Next Choice improve its merchant platform, Lynqd. Next Choice wanted to make merchant sign-up and onboarding faster... and easier. NMI Payments integrated smoothly with Lynqd, letting merchants get approved and start processing payments quickly. The solution reduced onboarding time and made the merchant experience better. Next Choice also got branded microsites and strong support from NMI, making the rollout simple and effective.
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NMI provided IntegralPay with a white-label payment gateway. IntegralPay needed a reliable, easy-to-integrate solution for high-risk merchant clients. Previous providers... lacked support and flexibility. NMI delivered a customizable platform with strong support. This helped IntegralPay simplify operations, win more business, and improve client experiences.
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NMI’s payment platform helped Instant Systems solve slow, costly manual payment integrations. Instant Systems needed a flexible, global solution for... their unattended retail kiosks and stores. NMI’s modular platform let them handle chip-and-PIN, swipe, and app payments across all projects. This removed barriers to growth and let them launch new projects faster. Instant Systems now wins more business and powers innovative unmanned stores, including a cashless shop for Pressbyrån in Sweden.
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NMI's Merchant Central and ScanX helped Everyware cut onboarding and underwriting time by 93%. Everyware needed to centralize merchant management... and automate manual processes. NMI's solutions automated onboarding, managed accounts, and improved risk management. Implementation took just 11 days. Everyware now tracks revenue, manages documents, and onboards merchants much faster.
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NMI Gateway helped EasyPay Network upgrade its kiosk payment system. EasyPay needed flexible and reliable payment solutions for its B2B... customers. NMI enabled seamless integration with all major U.K. acquirers and made it easy to switch payment providers. EasyPay can now add new kiosks quickly and change payment processors remotely. This improved reliability and support for EasyPay’s clients.
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NMI's unified commerce solutions helped Addison Lee automate taxi bookings at Luton Airport and Westfield London. The new self-service kiosks... let customers book and pay for rides by card, without needing an app or staff help. After using NMI, Addison Lee saw a 70% drop in operating costs and a 68% faster transaction time. Kiosks at Luton now handle over £7 million in bookings each year. Customer feedback has been positive, and conversion rates increased by 4%.
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NMI Payments helped Integrity Turnkey Business Solutions upgrade its payment gateway. Integrity Turnkey needed a modern solution for small business... clients as their old gateway lacked key features. NMI provided a flexible gateway with white-label branding and strong launch support. The new system lets Integrity Turnkey offer complete, one-stop payments for small businesses. The partnership improved client satisfaction and enabled business growth.
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