User.com Overview

User.com is a marketing automation platform that enables businesses to personalize customer interactions at scale. By transforming user behavior data into actionable insights, companies can create tailored experiences without extensive development time. This platform supports hundreds of integrations, providing teams with dynamic data to enhance decision-making and drive growth. Security and privacy are prioritized, ensuring that customer data is handled with care. User.com serves as a comprehensive resource for teams looking to boost their marketing strategies, making it a trusted choice among thousands of teams.

Use Cases

Customers recommend Engagement Management, Communication Management, Onboarding, as the business use cases that they have been most satisfied with while using User.com.

Other use cases:

  • Social Media Management
  • Campaign Management
  • Helpdesk Management
  • Content Management
  • Generation Of New Leads
  • Contact List Management
  • Workflow Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using User.com.

Other priorities:

  • Increase Sales & Revenue
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve Internal Communications
See all business priorities See less business priorities

User.com Use-Cases and Business Priorities: Customer Satisfaction Data

User.com works with different mediums / channels such as Chat. E-Mail. Social Media etc.

User.com's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and User.com support capabilities include Email Support, Chat Support, Phone Support, etc. also User.com analytics capabilities include Analytics, and Custom Reports.

Reviews

"User.com has been just magic for us! We previously had clients manually uploading their files into many different systems and things would get lost, but with User.com, all the data is already digested and ready to use with an all in one system." - Pietro Masarati

User.com, Yespo Оmnichannel CDP, ExpertSender, Lead Liaison, omnisend, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

User.com is an advanced marketing and sales automation software aimed at boosting engagement and improving conversion. It streamlines processes and provides insights to increase leads and sales.

Popular Business Setting

for User.com

Top Industries

  • Information Technology and Services
  • Education
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

User.com is popular in Information Technology And Services, Education, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.

User.com Customer wins, Customer success stories, Case studies

How can User.com enhance your Engagement Management process?

How efficiently Does User.com manage your Communication Management?

Why is User.com the best choice for Onboarding?

How can User.com enhance your Social Media Management process?

Why is User.com the best choice for Campaign Management?

11 buyers and buying teams have used Cuspera to assess how well User.com solved their Marketing Automation needs. Cuspera uses 779 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

CUSTOMERS TESTIMONIALS
User.com testimonial

Pietro Masarati

Founder

Miramedia

User.com has been just magic for us! We previously had clients manually uploading their files into many different systems and things would get lost, but with User.com, all the data is already digested and ready to use with an all in one system. Testimonial By Pietro Masarati
User.com testimonial

Maros Kortis

Chief Marketing Officer

Mangools

With User.com, the ability to manually draw and map out our automation scenario has been really effective to help us visualize our campaigns. With Intercom, we had many trigger-based campaigns running simultaneously just to onboard new users. Now we have one! And the price for the solution is a lot... better.

Testimonial By Maros Kortis
User.com testimonial

Jérémy Mauboussin

Founder

PlagiaShield

User.com has helped us at PlagiaShield skyrocket engagement with customizable automations that has changed my business to serve my customers better. The whole setup and help from the team was done in record time. I’m super impressed by the platform! Testimonial By Jérémy Mauboussin
CUSTOMERS TESTIMONIALS
User.com testimonial

Pietro Masarati

Founder

Miramedia

User.com has been just magic for us! We previously had clients manually uploading their files into many different systems and things would get lost, but with User.com, all the data is already digested and ready to use with an all in one system. Testimonial By Pietro Masarati
User.com testimonial

Maros Kortis

Chief Marketing Officer

Mangools

With User.com, the ability to manually draw and map out our automation scenario has been really effective to help us visualize our campaigns. With Intercom, we had many trigger-based campaigns running simultaneously just to onboard new users. Now we have one! And the price for the solution is a lot... better.

Testimonial By Maros Kortis
User.com testimonial

Jérémy Mauboussin

Founder

PlagiaShield

User.com has helped us at PlagiaShield skyrocket engagement with customizable automations that has changed my business to serve my customers better. The whole setup and help from the team was done in record time. I’m super impressed by the platform! Testimonial By Jérémy Mauboussin

Arkana - Cosmetics

User.com helped Arkana, a cosmetics company, unify their online and offline customer journeys. Arkana replaced multiple tools with User.com’s all-in-one platform, gaining CRM, user tracking, and omni...channel marketing features. They now run web push, email, live chat, and popup campaigns, and are testing SMS and in-app messages. The platform improved information flow, sped up customer support, and enabled better team collaboration. Arkana values the dedicated support and custom consulting from User.com specialists.

Read more →

Bouncer - Computer Software

User.com helped Bouncer unify customer data and automate marketing. Before, Bouncer used many tools and could not see a full customer history. With User.com, they track user journeys and segment lead...s. They send targeted onboarding and re-engagement emails. Open rates for re-engagement campaigns reach 40% each month. The team saves about 2 hours daily by having all data in one place. Support is easier with live chat and quick access to user profiles.

Read more →

Burda Media Poland - Media & Publishing

User.com helped Burda Media Poland bring all customer data into one place. The team used the Customer Data Platform to track users and segment audiences. They sent personalized emails and automated c...ampaigns to boost engagement. After switching to User.com, their open rate grew from 10% to 13%. The platform made it easy to run A/B tests and automate onboarding and abandoned cart emails.

Read more →

Coinswap - Financial Services

User.com helped Coinswap, a DEX, improve user engagement with marketing automation and chatbot tools. Coinswap wanted to make onboarding easy for both crypto experts and beginners. They used User.com... to personalize content for anonymous users without needing email addresses. The chatbot now serves over 100 unique users each week and answered almost 20,000 questions in three months. Coinswap saw a clear increase in community engagement after using User.com.

Read more →

ConnectPlug - Saas

User.com helped ConnectPlug, a Brazilian SaaS company, improve sales development. ConnectPlug needed real-time tools for sales reps to engage leads and track user behavior. They switched from Interco...m to User.com for better pricing and similar features. With User.com, they use live chat, chatbots, and automated onboarding emails. These tools made sales activities easier and increased customer satisfaction.

Read more →

Dolineo - Education

User.com helped Dolineo, a learning and development platform, improve engagement and increase conversions. Dolineo switched from another CRM to User.com for better sales management and integrated com...munication. They used email marketing and chat to collect leads and nurture users. The team saw a 4x increase in conversion rates and more scheduled demos. Drip campaigns also showed strong growth and good engagement metrics.

Read more →

AI Chat from User.com - The latest update to help you better automate your customer support.

Video Thumbnail

Frequently Asked Questions(FAQ)

for User.com

What is User.com?

User.com is an advanced marketing and sales automation software. It aimed at boosting engagement and improving conversion by using a single data source for your customers. It engages visitors, gains more lead and increases conversion on the website.

User.com delivers the omnichannel communication experience. It allows users to gather information about prospects and communicate with them via live chat through chatbots. Other contact details of clients are collected by SMS, popups, or web push notifications as per individual preference. It helps companies streamline internal processes and grow their business faster.

User.com features include gaining insights about website visitors, generate leads, increase sales, streamline processes, and provide exceptional support.

What is User.com used for?

User.com is a Marketing Automation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Communication Management and Onboarding .

What are the top features of User.com?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of User.com.

Who uses User.com?

User.com is used by Information Technology And Services, Education and Marketing And Advertising among other industries.

What are User.com alternatives?

Yespo Оmnichannel CDP, ExpertSender, Lead Liaison and Omnisend are popular alternatives for User.com.

Where is User.com located?

User.com is headquartered at 5/7 Kolejowa St., Building C, 6th floor, Warszawa, Mazowiecki 01-217, PL.
lightning

Peers used User.com for engagement management and communication management

User.com Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.63/5

Read Reviews (2)
Analytics

4.17/5

Read Reviews (17)
Custom Reports

3.79/5

Read Reviews (88)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.63/5

Read Reviews (2)
Analytics

4.17/5

Read Reviews (17)
Custom Reports

3.79/5

Read Reviews (88)

Software Failure Risk Guidance

?

for User.com

Overall Risk Meter

Low Medium High

Top Failure Risks for User.com

User.com sp. z o.o. Profile

Company Name

User.com sp. z o.o.

Company Website

https://user.com/en/

HQ Location

5/7 Kolejowa St., Building C, 6th floor, Warszawa, Mazowiecki 01-217, PL

Employees

101-250

Social

Financials

SERIES B