Customer stories

Product Business Settings

MadCap Flare is popular in Computer Software, Information Technology And Services, and Internet industries and is widely used by Mid Market, Enterprise, and Small Business.

MadCap Flare Product Overview

Madcap-Flare is the top technical documentation solution. A free 30-day trial shows why technical writers favor MadCap Software.

How satisfied the customers are with MadCap Flare use-cases

Reviews

"...Knowledge Base usage; lots of opportunity for good organization robust options when you get into the program deeply...." Peer review by Sarah T

MadCap Flare Customer Insights, Testimonials and Case Studies

What Are the key features of MadCap Flare for Sending & Publishing Communications?

How can MadCap Flare enhance your Content Management process?

How can MadCap Flare optimize your Helpdesk Management Workflow?

How can MadCap Flare optimize your Knowledge Management Workflow?

How can MadCap Flare optimize your Workflow Management Workflow?

What is MadCap Flare?

MadCap Flare is authoring and publishing software that helps content developers and technical writers. It is built with a goal to streamline content delivery, while ensuring readers have access to the content they need, in any format and language, on any device.

It manages the entire content development workflow, from importing and content creation, to subject matter expert contribution and review, to multi-channel publishing, translation and integrated cloud-based workflows. It enables content developers to create, publish, and manage content in multiple formats including desktop, online, mobile, and print. The platform allows technical writers to create PDF user guides, responsive HTML5 online help, policy and procedure manuals, API documentation, maintenance manuals, and illustrated parts catalogs.

Some of its features include patented XML editor, single-source authoring, multichannel publishing, project management, content management, and integrated cloud-based editing.

What is MadCap Flare used for?

MadCap Flare is a Authoring and Publishing Software mainly used by its customers to Improve Consistency and Acquire Customers by Sending & Publishing Communications, Content Management and Helpdesk Management .

What are the top features of MadCap Flare?

Templates, Widgets and Personalization are some of the top features of MadCap Flare.

Who uses MadCap Flare?

MadCap Flare is used by Computer Software, Information Technology And Services and Internet among other industries.

What are MadCap Flare alternatives?

Responsive (Formerly RFPIO), Easygenerator, Articulate Storyline and Buzzsprout are popular alternatives for MadCap Flare.

Where is MadCap Flare located?

MadCap Flare is headquartered at 9191 Towne Centre Dr, 150, San Diego, California 92122, US.

15 buyers and buying teams have used Cuspera to assess how well MadCap Flare solved their Authoring and Publishing needs. Cuspera uses 1540 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Authoring and Publishing needs.

 

Jet Linx Delivers First-Class, FAA-Approved Airline Operations Manuals and Training Using MadCap Software

Jet Linx uses MadCap Flare to enhance its documentation process, delivering FAA-approved airline operations manuals across multiple platforms, including mobile devices and web browsers. This adoption... has reduced manual production time from weeks to days, improved compliance with FAA regulations, and facilitated content creation and management. The integration supports over 300 employees, offering easy access to critical information and streamlining operations.

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Apteco Cuts Time to Deliver Online Help Using MadCap Software

Apteco has significantly reduced the time required to deliver online help and documentation by using MadCap Software's Flare and Flare Online. This adoption enables Apteco to provide modern, responsi...ve HTML5 help content, streamline translations, and enhance user experience with advanced search and multimedia features. The integration supports Apteco's agile software release cycle, reducing support calls and improving customer satisfaction.

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84.51 Chooses MadCap Software to Replace Traditional LMS

84.51, a subsidiary of Kroger, has replaced its traditional learning management system with MadCap Software's Flare and MadCap Central to create the Stratum Learning Center. This new platform offers ...a modern web experience with how-to guides, documentation, and multimedia tutorials, enhancing user onboarding and collaboration. The success of this implementation has led to the development of similar learning centers for other products.

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Towson University - Education - Large

MadCap Flare helped Towson University teach online help authoring best practices. Students with little technical background used Flare to create structured online content based on XML. The XML editor... made it easy for non-technical students to learn and use XML. All students developed online help that met or exceeded requirements. Flare's flexibility supported different workflows and allowed publishing in Web Help and HTML Help formats.

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Corpay - Financial Services - Large

Corpay used MadCap Software’s MadTranslations to localize its Cross-Border Payments platform and online Help guide into seven languages. The company chose MadTranslations for its native-language tran...slators with financial expertise and automated file handling. The first Italian translation took 10 weeks as a proof of concept, then all six additional languages were completed in eight months. Corpay reduced time and cost to update localized content and met strict compliance requirements. The process improved efficiency and minimized changes needed in translations.

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Analog Devices - Consumer Electronics - Very Large

MadCap IXIA CCMS helped Analog Devices centralize documentation across departments. Rapid growth and multiple acquisitions left ADI with fragmented, outdated processes. Teams used Excel, paper files,... InDesign, and FrameMaker, making governance hard. IXIA CCMS unified content formats and improved access to product documentation. This change supported compliance, localization, and easier collaboration for over 75,000 product SKUs.

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Getting Started with MadCap Flare

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Peers used MadCap Flare for sending & publishing communications and content management

MadCap Flare Competitors

MadCap Flare Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.59/5 ★

Read Reviews (5)
Analytics

4.15/5 ★

Read Reviews (28)
Custom Reports

3.61/5 ★

Read Reviews (176)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.59/5 ★

Read Reviews (5)
Analytics

4.15/5 ★

Read Reviews (28)
Custom Reports

3.61/5 ★

Read Reviews (176)

Software Failure Risk Guidance

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for MadCap Flare

Overall Risk Meter

Low Medium High

Top Failure Risks for MadCap Flare

MadCap Software, Inc News

Awards
 

Ars Logica Names IXIASOFT as Global CCMS Leader - IXIA CCMS

IXIASOFT, a MadCap Software company, has been recognized by Ars Logica as a global leader in component content management systems (CCMS). The IXIA CCMS excels in multi-channel publishing, scalability, taxonomy, semantics, and component lifecycle management, making it a top choice for business users and technologists.

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M&A
 

IXIA CCMS Announces the Acquisition of AuthorBridge

IXIASOFT, a MadCap Software company, has acquired AuthorBridge from Stilo International. This acquisition enhances IXIASOFT's CCMS offerings by integrating AuthorBridge, a DITA-based web editing tool, to better serve non-DITA authors. The acquisition aligns with IXIASOFT's strategy to expand its product suite and strengthen its position in the CCMS market.

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M&A
 

MadCap Software Announces Acquisition of Doc-To-Help from GrapeCity

MadCap Software has acquired Doc-To-Help from GrapeCity, enhancing its suite of content authoring tools. This acquisition includes all Doc-To-Help assets and intellectual property, and the product will now be based at MadCap's headquarters. The move aims to expand MadCap's offerings with a Microsoft Word-based authoring solution, complementing its existing XML-based tools.

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M&A
 

MadCap Software Acquires IXIASOFT to Add Enterprise-Class DITA CCMS to Product Offerings, Expand Support for Customers Content Strategies

MadCap Software has acquired IXIASOFT, a leader in DITA component content management systems, to enhance its product offerings and support customers' content strategies. This acquisition positions MadCap Software to provide comprehensive solutions for developing, delivering, and managing content. IXIASOFT will operate as a wholly-owned subsidiary, expanding MadCap's global presence.

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MadCap Software, Inc Profile

Company Name

MadCap Software, Inc

Company Website

https://www.madcapsoftware.com/

HQ Location

9191 Towne Centre Dr, 150, San Diego, California 92122, US

Employees

51-100

Social

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Financials

PRIVATE