Real-World Case Studies and Customer Success Stories with Luminate CRM

Blackbaud’s Total School Solution helped Gonzaga College High School connect its school community. The school used cloud-based tools for records,... tuition, enrollment, fundraising, and finance. Gonzaga saw more families apply, revenue growth, and fewer late payments. Moving summer packets online saved over $20,000 and two days of staff time. The school tailored tuition discounts to fit each family’s needs.
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Blackbaud's Total School Solution helped Emma Willard School connect teams and improve fundraising. Staff use the platform to streamline operations.... The solution makes it easier for students and parents to engage. Emma Willard School saw record-breaking fundraising campaigns. The school improved collaboration across departments. The platform supports K-12 education management.
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Blackbaud’s Total School Solution helped Gonzaga College High School connect its school community. The school saw more families apply, revenue... growth, and fewer late payments. Blackbaud Tuition Management let them adjust fees to match each family’s needs. The new website, built with Blackbaud School Website System, improved their online presence. Gonzaga saved time and money with these cloud-based education management tools.
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Cumberland University doubled enrollment from 1,600 to over 3,500 students in seven years. The university adopted Blackbaud Financial Edge NXT,... Student First, and Raiser’s Edge NXT to handle rapid growth and automate manual processes like billing and financial aid. Integration between these systems was the main reason for their choice. Staff can now analyze student data more closely and improve operational efficiency. Automation helps the university keep its personalized service as it grows.
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Blackbaud Billing Management helped Hebron Christian Academy streamline tuition and billing. The school needed a solution for its new continuous... enrollment model. Blackbaud Billing Management integrated with their existing systems. The school fully implemented the platform in four months. 93% of households set up accounts and payments in the first few weeks. Staff and families now enjoy a simpler, more efficient billing process.
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Blackbaud’s K–12 software helped NSU University School save $25,000 each year and over 450 hours of staff time. The school replaced... old systems with Blackbaud’s enrollment, SIS, LMS, tuition, and financial aid solutions. This unified platform improved productivity and allowed staff to focus on mission-driven work. Financial aid applications rose by 20%, and 90% of families now use auto-pay, reducing manual tasks. The school integrated Blackbaud SKY API for seamless vendor connections and better service.
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Blackbaud Raiser’s Edge NXT Optimized Donation Forms helped Porter-Gaud School save time and streamline giving processes. Staff now complete donation... entry in less than half the time. The new forms are easy for parents and staff to use. Receivables increased by over $10,000 compared to last year. The school can create custom forms for different campaigns, making fundraising more flexible and efficient.
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Blackbaud CRM helped the University of Georgia reach a $250 million rolling fundraising average. The university used Blackbaud CRM for... a 360-degree view of alumni and donors, wealth screening, and analytics. Integrated payment options like PayPal and Venmo made giving easier for donors. Batch processing automation streamlined gift processing, handling 6,000 transactions in 72 hours during a major event. The integration with Salesforce Marketing Cloud improved engagement and data management.
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Blackbaud Predictive Analytics helped the University of Georgia improve annual giving campaigns. The university used predictive analytics scores to refine... donor segmentation and target lists. They reduced the audience size for a year-end appeal by over 50%. The response rate more than doubled, and ROI increased by 19%. Direct mail efforts led to a 910% increase in Presidents Club donors year-over-year.
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Blackbaud Raiser’s Edge NXT and ResearchPoint helped University of Montevallo build a prospect research function. The university aimed to raise... $30 million in seven years for student access, academic support, and capital projects. Using predictive analytics and Prospect Insights, they automated prospect segmentation and improved donor pipeline management. In one year, they raised $37 million, surpassing their campaign goal. AI-powered tools identified key donor opportunities and streamlined research efforts.
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Blackbaud Financial Edge NXT gives Williston Northampton School a full view of its finances. The finance team uses the software... for clear, reliable reporting and easy reconciliation. Integration with Raiser’s Edge NXT saves time and removes duplicate data entry. The team can quickly create reports for board members, department heads, and donors. Blackbaud’s user-friendly features help the school manage budgets and spending with confidence.
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Blackbaud's integrated solutions helped Greenwood College School fix data silos and improve efficiency. Before, staff and families used many portals,... causing confusion and errors. With Blackbaud, the school now has one system for student information, finances, and fundraising. This change improved data accuracy and made it easier for everyone to access resources. The school saw better communication and a smoother experience for families and staff.
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Blackbaud Raiser’s Edge NXT and Prospect Insights helped Fort Collins Habitat for Humanity boost fundraising. The team used AI-driven recommendations... to identify major donors and plan campaigns. Prospect Insights Pro enabled them to secure $150,000 in matching gifts with just two donors. Fundraisers made successful asks up to four times higher than before. Targeted outreach led to a $10,000 gift, ten times a donor’s previous giving.
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Blackbaud Enterprise Fundraising CRM helps The Salvation Army, USA Southern Territory manage donor data and boost fundraising. The platform supports... over 600 users and 6.5 million constituents across 15 states. It streamlines workflows, improves productivity, and enhances donor engagement. Flexible customization and strong partner support keep operations running smoothly. The system reduces administrative work so fundraisers can focus on building donor relationships.
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Financial Edge NXT helped Habitat for Humanity of Greater Greensboro improve its accounting. The nonprofit needed software that could handle... nonprofit fund accounting. Their old system could not track home sales, mortgage payments, or asset classes. With Financial Edge NXT, they now create detailed financial reports and show donors how funds are used. This builds donor trust and supports better financial decisions.
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Blackbaud Grantmaking helps Ignite Philanthropy manage complex grant cycles for nonprofit and foundation clients. Ignite processes 900 to 1,000 applications... each year, handling $15 to $20 million in contributions. The platform lets Ignite customize forms, reports, and templates for each client. Electronic document delivery speeds up payments and improves applicant experiences. Branch functionality keeps client data separate and secure, reducing admin work and boosting efficiency.
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Blackbaud Enterprise Fundraising CRM helps The Salvation Army, USA Southern Territory manage donor data and fundraising. The software supports over... 600 users across 15 states. It streamlines workflows and boosts productivity for staff. The system helps engage 6.5 million constituents. The organization distributed 60,011 food boxes and provided over 426,000 snacks last year. Staff value the flexibility, integration, and support from Blackbaud and partners like BrightVine.
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Blackbaud Enterprise Fundraising CRM helped a large nonprofit organization engage 17,000 new donors each month. The nonprofit faced challenges with... decentralized fundraising and inconsistent data. Blackbaud's platform centralized donor data and streamlined fundraising across all chapters. Wealth screening and predictive analytics tools enabled smarter, data-driven decisions. Fundraisers now identify major giving prospects and use up-to-date insights for better outreach.
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Blackbaud Raiser’s Edge NXT helped Martlets save 14 hours of admin time during their first end-of-year campaign. The hospice team... now processes donations in batches with one click and sends automatic thank-you messages. Custom donation forms capture donor history and support UK Gift Aid compliance. Martlets increased website donations and tripled results from segmented mailings. Staff spend less time on admin and more time building donor relationships.
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Blackbaud CRM helped Shriners Children’s improve donor data management and reporting. The organization faced challenges managing fundraising across 19 hospitals.... Blackbaud CRM replaced clunky systems with a flexible, customizable platform. Staff can now generate detailed reports and track donor interactions easily. This led to more proactive donor management and saved time for fundraisers.
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Blackbaud TeamRaiser helped Cancer Research Society grow annual fundraising by 941%. The Challenge Against Cancer program uses TeamRaiser for peer-to-peer... fundraising events. Participants create custom pages, share stories, and track progress. TeamRaiser tools boost engagement and make fundraising easy. Real-time analytics and outreach features help maximize donations and build community.
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Blackbaud Altru helped Heritage Museums & Gardens unify fundraising, ticketing, and membership management. They achieved a 7,000 household membership record... and 75% cost savings with digital membership cards. The museum saw a 78% membership renewal rate and 40.2% of members enrolled in auto-renewal. Altru and XTruLink improved event management and visitor experience. Targeted donor cultivation led to significant donations for a new welcome center.
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Blackbaud's suite of education management solutions helped Berwick Academy automate processes and improve efficiency. The school moved to a connected,... cloud-based system, making it easier for tech-savvy families to access resources. Parents now enjoy a seamless experience for grades, billing, and contracts. The platform improved communication and information sharing. Berwick Academy values its influence on product development with Blackbaud.
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Raiser's Edge NXT helps Bow Valley College improve fundraising with strong analytics and reporting. The college uses the platform to... manage donor data, track alumni engagement, and support major gift workflows. With real-time information and custom reports, the team makes data-driven decisions and forecasts donations. Bow Valley College surpassed its $25 million fundraising target in the quiet phase and has raised $30 million toward a $35 million goal. The platform enables precise goal setting and effective team collaboration.
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Payment Assistant, part of Blackbaud Financial Edge NXT, helped Catholic Charities of the Diocese of Madison automate and streamline their payment processes. The finance team... no longer prints checks or stuffs envelopes. Payments are processed with one click, giving real-time visibility into payment status. The virtual card feature made vendor payments secure and easy. The team saved a lot of time and improved efficiency.
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Blackbaud CRM and Blackbaud Cloud Operations helped the Evangelical Lutheran Church in America move from on-premises to cloud. The church wanted... to save money and focus on its mission, not IT infrastructure. The move cut costs for infrastructure and disaster recovery. Security improved with database encryption. The church saved 100% of the time spent on server and database upgrades. Staff now focus on strategic work and engagement, not technical tasks.
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Blackbaud Raiser’s Edge NXT with Prospect Insights helped Georgian College improve alumni engagement and fundraising. The college used AI-powered analytics... to quickly identify the top 700 major giving prospects. This made it easier to focus on donors with the highest likelihood to give. The tool helped staff save time and use resources better. Georgian College now targets the right people for events and fundraising, supporting its skilled trades campaign.
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Vecova used Blackbaud Raiser’s Edge NXT and Prospect Insights to improve fundraising. After COVID-19, their donor data was outdated and... inconsistent. Prospect Insights helped them find new major gift prospects and fill gaps in their donor lists. In a few months, they qualified 72 major gift prospects. Four donors gave matching gifts for Giving Tuesday. They achieved their best Giving Tuesday matching donation performance to date, raising $40,000, with 50% of matching donors identified by Prospect Insights.
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