Luminate CRM Overview

Luminate-CRM by Blackbaud offers online marketing solutions to engage supporters. Integrated marketing tools are used to enhance outreach and support.

Use Cases

Customers recommend Relationship Management, Engaging And Following Up, Competitive Intelligence, as the business use cases that they have been most satisfied with while using Luminate CRM.

Other use cases:

  • Social Media Analytics
  • Direct Marketing
  • Training & Onboarding
  • Relationship Marketing
  • Workflow Management
See all use cases See less use cases

Luminate CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Luminate CRM works with different mediums / channels such as Offline. Causes And Charity. and E-Mail.

Peer review evidence (same sources as the product rating summary)

"Blackbaud CRM helped the University of Georgia reach a $250 million rolling fundraising average. The university used Blackbaud CRM for a 360-degree view of alumni and donors, wealth screening, and analytics. Integrated payment options like PayPal and Venmo made giving easier for donors. Batch processing automation streamlined gift processing, handling 6,000 transactions in 72 hours during a major event. The integration with Salesforce Marketing Cloud improved engagement and data management." https://blackbaud.com/customer-stories/university-of-georgia-with-blackbaud-crm
"...Integrated, multichannel alumni engagement. ..." Online Marketing Solutions
"Blackbaud Financial Edge NXT helped Williston Northampton School get a full view of its finances. Before using Blackbaud, the school could not produce key financial statements. The CFO set up the new system for better reporting and goal setting. The team now uses automated integration with Raiser’s Edge NXT to save time. Monthly reconciliations are faster and more accurate. The school relies on Blackbaud for trusted financial data." https://blackbaud.com/customer-stories/williston-northampton-school

Luminate CRM Customer wins, Customer success stories, Case studies

How does Luminate CRM facilitate Relationship Management?

What solutions does Luminate CRM provide for Engaging And Following Up?

 

Blackbaud Announces New Measures to Support Customers and Global Community in Response to COVID-19 Pandemic

Blackbaud introduces new initiatives to aid customers and the global community during the COVID-19 pandemic, focusing on enhanced support and resources.

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Blackbaud Announces Powerful Customer Outcomes

Blackbaud highlights significant customer outcomes, showcasing the impact of its AI-powered solutions in the social impact sector. Customers report time savings, increased fundraising, and improved e...ngagement. Blackbaud's solutions enhance efficiency and connectivity, enabling nonprofits to accelerate their missions and create more impact.

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Sam Houston State University - Education - Large

Huntsville, USA

Blackbaud Award Management helped Sam Houston State University simplify its scholarship process. The platform reduced application completion time to under an hour. Nearly 90% of scholarship opportuni...ties are now auto-matched to students. The university saw a 40% year-over-year increase in applications. Mobile access improved, making it easier for students to apply. Staff and students both benefited from the streamlined system.

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University of Indianapolis - Education - Medium

Indianapolis, USA

Blackbaud helped the University of Indianapolis break fundraising records. The advancement team used data-driven tools instead of guesswork. They raised over $10 million annually, including $16 milli...on in one year. Predictive analytics reconnected them with a long-lost alum, leading to a new endowed scholarship. The team now focuses on building strong donor relationships using Blackbaud’s integrated solutions.

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Jim Pattison Children's Hospital Foundation - Non Profit Organization Management - Small

Canada

Blackbaud Financial Edge NXT and Raiser’s Edge NXT helped Jim Pattison Children’s Hospital Foundation improve financial stewardship. The foundation can now track restricted and designated funds more ...accurately. Reconciliation is faster and easier. Donors get clear, timely reports about their impact. The team saves time and uses Blackbaud AI to boost transparency and trust.

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Archdiocese of Indianapolis - Religious Institutions - Medium

Indianapolis, USA

Blackbaud Raiser's Edge NXT with Prospect Insights Pro helped the Archdiocese of Indianapolis increase giving potential by 61%. The solution identified 311 new high-potential prospects and uncovered ...$14 million in new giving opportunities. Gift officers used predictive insights to focus outreach and manage donor portfolios more efficiently. Structured data and clear metrics improved accountability and decision-making. The Archdiocese now engages donors year-round, supporting a $6 million annual appeal.

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Luminate CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.94/5 ★

Read Reviews (9)
Analytics

3.88/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.94/5 ★

Read Reviews (9)
Analytics

3.88/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Luminate CRM

Top Failure Risks for Luminate CRM

Blackbaud, Inc. News

Awards

Blackbaud named to Newsweek green list again

Blackbaud has been named to Newsweek's World's Greenest Companies list for the second consecutive year, recognizing its environmental sustainability efforts among 850 public companies across 28 countries. This recognition highlights Blackbaud's commitment to carbon neutrality and ongoing decarbonization initiatives.

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Awards

Blackbaud Repeats as Newsweek's World's Greenest Companies

Blackbaud has been named to Newsweek's World's Greenest Companies list for the second consecutive year in 2026. This recognition highlights Blackbaud's commitment to sustainability, having achieved carbon neutrality for five years. The company's focus on ESG metrics may enhance its appeal to environmentally conscious clients in the nonprofit and social impact sectors.

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Awards

Blackbaud Named to Newsweek's World's Greenest Companies List for ...

Blackbaud has been named one of the World's Greenest Companies for 2026 by Newsweek and Plant A Insights Group. This recognition highlights Blackbaud's efforts in reducing environmental impact and advancing sustainability, marking the second consecutive year the company has received this honor.

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Awards

Blackbaud Named Among Top 850 World's Greenest Companies for Second ...

Blackbaud has been recognized among the top 850 firms on the World’s Greenest Companies 2026 list, evaluated on emissions, water use, waste, and sustainability disclosures. This marks its fifth year of carbon neutrality, achieved through remote work policies and conservation efforts.

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Blackbaud, Inc. Profile

Company Name

Blackbaud, Inc.

Company Website

https://www.blackbaud.com/

Year Founded

1981

HQ Location

65 Fairchild Street, Charleston, SC 29492

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO