Luminate CRM Overview

Luminate-CRM by Blackbaud offers online marketing solutions to engage supporters. Integrated marketing tools are used to enhance outreach and support.

Use Cases

Customers recommend Relationship Management, Engaging And Following Up, Competitive Intelligence, as the business use cases that they have been most satisfied with while using Luminate CRM.

Other use cases:

  • Social Media Analytics
  • Direct Marketing
  • Training & Onboarding
  • Relationship Marketing
  • Workflow Management
See all use cases See less use cases

Luminate CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Luminate CRM works with different mediums / channels such as Offline. Causes And Charity. and E-Mail.

Peer review evidence (same sources as the product rating summary)

"Blackbaud CRM helped the University of Georgia reach a $250 million rolling fundraising average. The university used Blackbaud CRM for a 360-degree view of alumni and donors, wealth screening, and analytics. Integrated payment options like PayPal and Venmo made giving easier for donors. Batch processing automation streamlined gift processing, handling 6,000 transactions in 72 hours during a major event. The integration with Salesforce Marketing Cloud improved engagement and data management." https://blackbaud.com/customer-stories/university-of-georgia-with-blackbaud-crm
"...Integrated, multichannel alumni engagement. ..." Online Marketing Solutions
"Blackbaud Financial Edge NXT helped Williston Northampton School get a full view of its finances. Before using Blackbaud, the school could not produce key financial statements. The CFO set up the new system for better reporting and goal setting. The team now uses automated integration with Raiser’s Edge NXT to save time. Monthly reconciliations are faster and more accurate. The school relies on Blackbaud for trusted financial data." https://blackbaud.com/customer-stories/williston-northampton-school

Luminate CRM Customer wins, Customer success stories, Case studies

How efficiently Does Luminate CRM manage your Relationship Management?

What benefits does Luminate CRM offer for Engaging And Following Up?

 

Blackbaud Announces New Measures to Support Customers and Global Community in Response to COVID-19 Pandemic

Blackbaud introduces new initiatives to aid customers and the global community during the COVID-19 pandemic, focusing on enhanced support and resources.

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Blackbaud Announces Powerful Customer Outcomes

Blackbaud highlights significant customer outcomes, showcasing the impact of its AI-powered solutions in the social impact sector. Customers report time savings, increased fundraising, and improved e...ngagement. Blackbaud's solutions enhance efficiency and connectivity, enabling nonprofits to accelerate their missions and create more impact.

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QIMR Berghofer Medical Research Institute - Medical Research - Large

Brisbane, Australia

Blackbaud’s Raiser’s Edge NXT helped QIMR Berghofer Medical Research Institute streamline fundraising. With Managed Services and Advisory+, they automated donor data, improved workflows, and broke do...wn silos between teams. The institute saw a 25% increase in tax appeal responses and reduced receipt turnaround to 48 hours. Staff gained more time for strategic work and improved donor engagement. Automation and expert support made fundraising easier and more accurate.

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University of Maryland - Education - Very Large

College Park, USA

University of Maryland used Blackbaud to improve fundraising operations. Before, they lacked a sophisticated tool and could not easily access key metrics. With Blackbaud, they became more strategic i...n their fundraising. They saw a 31% increase in annual fundraising. The software made their data more accessible and helped them plan better.

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Western Carolina University - Education - Large

Cullowhee, USA

Blackbaud Guided Fundraising helped Western Carolina University double its annual giving revenue year over year. The university empowered student fundraisers with a modern, easy-to-use platform. Emai...l open rates rose by 50% across campaigns. Donor capture rates through phone programs increased by 20%. The team also used the tool for alumni outreach, event invitations, and parent engagement.

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Western University - Education - Large

London, Canada

Western University used Blackbaud Luminate Online and Blackbaud CRM to boost digital marketing and fundraising. The University Advancement team now sends 8 million emails and manages 300 events each ...year. Their database holds over 650,000 alumni and donor records. The team exceeded annual fundraising goals and improved alumni engagement. Staff found the tools easy to use and support was responsive.

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Luminate CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.94/5 ★

Read Reviews (9)
Analytics

3.88/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.94/5 ★

Read Reviews (9)
Analytics

3.88/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Luminate CRM

Top Failure Risks for Luminate CRM

Blackbaud, Inc. News

Financial

Blackbaud Announces Date of Third Quarter 2026 Financial Results - TradingView

Blackbaud will announce its third quarter 2026 financial results on October 28, 2026, before U.S. markets open. A conference call will follow to discuss the results.

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Product

Blackbaud Expands AI Leadership with Platform for Good and Lantern at bbcon 2026

Blackbaud unveiled its Platform for Good and Lantern at bbcon 2026, enhancing AI-powered solutions for social impact. Platform for Good integrates data and AI across the Blackbaud ecosystem, while Lantern, developed with Databricks, optimizes fundraising intelligence. These innovations aim to expand organizational capacity and improve decision-making in the social impact sector.

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Product

BILL Expands Embedded Payments Reach With Blackbaud Partnership

BILL Holdings partners with Blackbaud to integrate its payment-processing capabilities into Blackbaud's Financial Edge NXT via Payment Assistant. This integration aims to streamline accounts payable processes for nonprofit and education finance teams, enhancing invoice processing and vendor payments. The phased rollout will initially support U.S.-based customers, with further integrations planned.

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Partnership

Blackbaud CEO Mike Gianoni Invests in NGS, Joins as Strategic Advisor

Blackbaud CEO Mike Gianoni has made a strategic investment in Newmoyer Geospatial Solutions LLC (NGS) and joined as a Strategic Advisor. Gianoni will assist NGS in transitioning from an engineering services company to a software company, leveraging his extensive experience in building scalable software businesses.

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Blackbaud, Inc. Profile

Company Name

Blackbaud, Inc.

Company Website

https://www.blackbaud.com/

Year Founded

1981

HQ Location

65 Fairchild Street, Charleston, SC 29492

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO