Customer stories

Product Business Settings

Lookback is popular in Media Production, Computer Software, and Internet industries and is widely used by Small Business, Large Enterprise, and Enterprise.

Integrations

E-Commerce Software
Website Builder
Team Collaboration

Lookback Product Overview

Lookback enhances qualitative research with AI-powered capabilities, transforming skeptics into champions by aligning stakeholders and amplifying insights. The platform supports rigorous research, offering premium participants and simplifying analysis to deliver impactful findings. Lookback's unique advantage lies in its ability to capture the emotional nuances of user feedback, providing a comprehensive understanding of customer sentiments. This approach strengthens decision-making and drives research impact across organizations. By integrating seamlessly into modern teams, Lookback positions itself as an essential tool for customer feedback management, ensuring research is both effective and efficient.

How satisfied the customers are with Lookback use-cases

Reviews

"...Lookback lets us curate UX test sessions in an organized manner by providing tools for us to show user sentiment (camera on user) as well as share their screen...." Peer review by Joachim G, UX Manager, Internet

Lookback Customer Insights, Testimonials and Case Studies

How efficiently Does Lookback manage your Collaboration?

How can Lookback enhance your Engagement Management process?

Why is Lookback the best choice for Products & Pricelist Management?

What benefits does Lookback offer for Market Research?

How efficiently Does Lookback manage your Customer Feedback Management?

What is Lookback used for?

Lookback is a Customer Feedback Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Collaboration, Engagement Management and Products & Pricelist Management .

What are the top features of Lookback?

Recording, Personalization and Feedback surveys are some of the top features of Lookback.

Who uses Lookback?

Lookback is used by Media Production, Computer Software and Internet among other industries.

Where is Lookback located?

Lookback is headquartered at 530 Lytton Ave, Palo Alto , CA 94301, US.

11 buyers and buying teams have used Cuspera to assess how well Lookback solved their Customer Feedback Management needs. Cuspera uses 594 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Zapier - Information Technology And Services

Lookback helped Zapier build a strong research culture. The team used Lookback’s Observation Room to let product managers and designers join live research sessions. This made it easy for everyone to ...hear customer stories and insights together. Lookback’s instant debrief links kept the team focused and ready to act on new findings. Zapier quickly started new research projects with Lookback, making research a regular part of their work.

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Project44 - Information Technology And Services

Lookback helped Project44 do research with truck drivers in remote Turkish bazaars. The team used Lookback on mobile phones to study user experiences in tough environments. They learned a planned fea...ture was not needed, saving time and resources. Lookback made it easy to record, share, and align the team with highlight reels. Project44 found new ways to support drivers using SMS and WhatsApp.

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Nubank - Financial Services

Lookback helped Nubank's growth team scale research impact by hosting live watch parties. The team used Lookback’s live chat to engage stakeholders in real time. This led to immediate feedback and qu...ick fixes, like PMs spotting bugs and engineers resolving them fast. Designers also made copy and accessibility updates quickly. The process increased team excitement and improved user experience.

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Jaime Kornick's team

Lookback helps Jaime Kornick's team speed up research insights to action. They use Lookback to bring research data into Figma, making it easy to share findings fast. Live research sessions build shar...ed understanding. One-click transcripts from Lookback let the team add user quotes directly to Figma boards. This approach helps the team make design decisions quickly and keeps user needs at the center of their work.

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lightning

Peers used Lookback for collaboration and engagement management

Lookback Features

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FEATURE RATINGS AND REVIEWS
Analytics

4.45/5 ★

Read Reviews (21)
Custom Reports

3.45/5 ★

Read Reviews (56)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.45/5 ★

Read Reviews (21)
Custom Reports

3.45/5 ★

Read Reviews (56)

Lookback Integrations

Lookback integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.38/5 ★

Read Reviews (115)
Data Export

3.30/5 ★

Read Reviews (111)

Baremetrics

4.63 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Ethnio

4.01 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Lookback

Overall Risk Meter

Low Medium High

Top Failure Risks for Lookback

Lookback Group, Inc Profile

Company Name

Lookback Group, Inc

Company Website

https://www.lookback.com/

HQ Location

530 Lytton Ave, Palo Alto , CA 94301, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES A