Real-World Case Studies and Customer Success Stories with Knowland by Cendyn

Knowland helped Westin Waltham Boston find $90k in new biopharmaceutical business with just two sales staff. The hotel used Knowland’s... data platform to target 46 local accounts and began proactive outreach. Within three weeks, they secured two high-value leads and received an RFP for a major event. The team built new relationships and strengthened their group pipeline during a slow recovery. Knowland’s support enabled fast results despite limited resources.
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Knowland integrated with Amadeus’ MeetingBroker for Caesars Entertainment. Sales managers automated their group sales pipeline and saved time. Manual data... entry was replaced with a direct lead funnel. Managers now work in one interface and upload leads easily. Prospecting efficiency increased and group business grew. Caesars streamlined workflow and improved sales reporting.
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Knowland helped a medium-sized West Houston hotel regain lost market share. The sales team used Knowland’s data and analytics to... identify why they were losing group business. They created unlimited comp sets and personalized sales pitches. The team found new feeder cities for SMERF business and grew their wrestling and soccer group programs. Knowland enabled smarter selling and increased group revenue without hurting corporate bookings.
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Radisson RED Dubai Silicon Oasis used Knowland by Cendyn to improve hotel sales. The team moved from reactive to proactive... selling. They found the right accounts and reached decision-makers early. This helped them win big deals, including a multi-day event for DHL. The hotel secured more high-value business with this approach.
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Knowland and TAP Report help the Greater Birmingham Convention & Visitors Bureau win more convention business. The sales team uses... historical booking data to find new group opportunities. They reach out to planners with personalized information before RFPs go out. Hotels in Birmingham use this data to make better pricing decisions. The CVB now focuses on winnable business they would have missed before. Meeting planners are more likely to consider Birmingham for future events.
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Knowland by Cendyn helped Paramount Hotel Midtown boost group business in Dubai. The hotel struggled with limited market visibility and... manual competitor tracking. Knowland provided actionable MICE market intelligence and targeted sales prioritization. The sales team used data to identify and win a new group client. This win would not have happened with old prospecting methods.
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Landmark Bangkok used Knowland to improve its group sales strategy. The hotel’s sales team gained market intelligence and started proactive... outreach. They used tools like Market Snapshot View and Account View to spot trends and track competitors. This helped them find new MICE business and protect existing accounts. The team built stronger client relationships and grew their share of the MICE segment.
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Hyatt Centric Chicago Magnificent Mile faced a 90% drop in lead volume during the pandemic. The team used Knowland to... shift from reactive RFP handling to proactive prospecting. They leveraged SmartSearch and market data to identify new accounts and competitor shifts. This approach helped them build "above-the-funnel" relationships and secure new group bookings. The sales team created tailored offers and improved long-term profitability.
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Knowland helped HEI Hotels & Resorts identify $165k in new sales opportunities in just two weeks. The company used Knowland’s... platform to target local biopharmaceutical and university accounts. Small sales teams at two hotels in Boston and Atlanta rebuilt their group pipelines with data-driven prospecting. Knowland provided sales training, outreach tools, and ongoing support. HEI Hotels & Resorts accelerated revenue recovery for its luxury and upper-upscale brands.
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Golden Nugget used Knowland to change its sales strategy during the 2020 downturn. The team used Knowland’s data to find... new local business and reach out to meeting planners. 90% of their prospecting now happens through Knowland. The platform’s reports and dashboard help the sales team work more efficiently. This proactive approach helped Golden Nugget stay profitable and find new business even in tough times.
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Knowland helped Palm Springs Convention Center stop cold-calling and use data-driven prospecting. The team used Knowland to find SMERF groups... for low-season months. Sales managers built custom comp sets and shared group insights across hotels. With Knowland, they could see group history, attendee numbers, and meeting space needs. This let them personalize proposals and close deals faster. Their investment in Knowland paid off many times over.
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Knowland helped Fairmont Dubai boost group sales revenue. The sales team used Knowland to access MICE data and competitor insights.... This made it easier to find high-potential leads for meetings and events. Fairmont Dubai increased recurring corporate business and won key pharma event accounts from rivals. Sales productivity and market position improved. The hotel now aims to grow as a top corporate events venue in Dubai.
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Davidson Hotels & Resorts used Knowland to shift from reactive RFP handling to a proactive sales approach. The sales teams... received training and new prospecting tools, including AI-driven SmartSearch and account-based outreach templates. Within weeks, properties identified up to $100k in new potential business. The new strategy helped build a stronger sales pipeline and improved team accountability. Davidson focused on personal engagement and relationship building for long-term sales growth.
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Knowland helped the Whitley Atlanta hotel find $75,000 in new group business. The sales team used Knowland to analyze historical... event data and local market trends. They uncovered a major university gala for 375 people and re-engaged a dormant hospital account. With proactive outreach, the hotel secured high-value leads and booked long-term events. Even with a small staff, Knowland enabled smarter prospecting and better results.
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The Ned used Knowland to improve prospecting and sales efficiency. The hotel wanted better ways to find and prioritize new... business. Knowland gave the team data and insights to target the right accounts. The Ned increased the volume and quality of prospecting. The team improved outreach and focused on companies booking meetings. Sales planning became more effective and efficient.
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Park Hyatt Bangkok used Knowland to improve its meetings and events (MICE) business. The hotel lacked reliable market intelligence and... struggled to identify demand and target the right opportunities. Knowland gave the team real-time data on competitor activity and demand trends. This helped them move from reactive to proactive sales. They increased their qualified pipeline and improved prospecting efficiency. The team captured new business and shortened sales cycles using data-driven insights.
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Knowland helps a London Heathrow hotel grow its account base in a tough market. The hotel uses Knowland's Advanced Searches... and Custom Reports to find top prospects and analyze client booking patterns. The sales team builds a strong pipeline and tailors pitches using Knowland-verified event data. This approach speeds up sales cycles and helps win new business. The team also tracks long-term opportunities and stays ahead of competitors with Knowland's insights.
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Knowland helped Palm Springs Convention Center move away from cold-calling. The team used Knowland's event data and search tools to... target the right groups. Sales managers built custom comp sets and shared insights. They found new group opportunities and personalized proposals. The data-driven approach led to faster conversions and higher returns. The investment in Knowland paid off many times over.
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Knowland helps the Greater Birmingham Convention & Visitors Bureau find and win more convention business. The sales team uses Knowland... to target the right meeting planners and understand their needs. With Knowland and the TAP Report, they use data to reach out before RFPs go out. Hotels in Birmingham benefit from better pricing decisions. The CVB now focuses on winnable business they would not have found without Knowland.
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Knowland and Amadeus’ MeetingBroker helped Caesars Entertainment improve their group sales pipeline. Sales managers used Knowland to find leads that... matched their hotel profile. Integrating Knowland with MeetingBroker let them move leads directly into their sales system. This saved time, made work easier, and helped grow group business. Sanjay, a sales manager, now works in one interface and finds it easy to manage leads. 82% of users say it saves time, 79% like setting traces on future opportunities, and 66% believe it helps them prospect more efficiently.
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Knowland helped a medium-sized hotel in West Houston boost group business. The hotel was losing market share and could not... explain why. With Knowland, the sales team used data to target the right groups and understand competition. They created new comp sets and found more potential accounts. The team grew group programs like wrestling and soccer events. Knowland gave them confidence and helped them sell smarter.
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Knowland helped a 350-room hotel at London Heathrow Airport win business from competitors. The hotel faced tough competition and needed... to grow revenue. Using Knowland, the sales team found qualified prospects and tailored their outreach. They shifted an account from a rival hotel and secured bookings for the next 12 months. The platform improved sales confidence and helped the team focus on high-potential accounts.
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Knowland helped Swissôtel Al Ghurair improve their sales pipeline. The sales team used Knowland to find accounts that booked events... at similar hotels. They saved time on research and found new prospects. The team shifted bookings from a large healthcare account to their hotel. Knowland gave them data to build better sales strategies and win more business in Dubai.
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